User Guide
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... ...136 8.1.2 Connect IP Phones ...140 8.1.3 Register IP Phones ...140 8.2 Auto Provisioning ...141 8.2.1 Configuring the snom VoIP Phones for Auto Provisioning 142 8.3 Making PSTN Calls ...143 8.3.1 The PSTN Connection ...143 8.3.2 Creating a Dialing Rule for PSTN 144 8.3.3 Assigning an LCR to an Authority Group 146 8.4 Making ITSP Calls ...147 8.4.1 The ITSP Connection ...148 ...Configuration Examples 159 8.6.1 Example 1: Small/Medium Business 160 8.6.2 Example 2: Company with Existing PBX 161 8.6.3 Example 3: Company with Existing PBX and Expanding Employees 162 8 ISG50 User's Guide
... ...136 8.1.2 Connect IP Phones ...140 8.1.3 Register IP Phones ...140 8.2 Auto Provisioning ...141 8.2.1 Configuring the snom VoIP Phones for Auto Provisioning 142 8.3 Making PSTN Calls ...143 8.3.1 The PSTN Connection ...143 8.3.2 Creating a Dialing Rule for PSTN 144 8.3.3 Assigning an LCR to an Authority Group 146 8.4 Making ITSP Calls ...147 8.4.1 The ITSP Connection ...148 ...Configuration Examples 159 8.6.1 Example 1: Small/Medium Business 160 8.6.2 Example 2: Company with Existing PBX 161 8.6.3 Example 3: Company with Existing PBX and Expanding Employees 162 8 ISG50 User's Guide
User Guide
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... a legacy PBX within an organization by providing VoIP telephony features. The De-Militarized Zone (DMZ) increases LAN security by dialing extensions. Chapter 1 Introducing the ISG50 company can deploy the ISG50 as a stand alone telephone switchboard for a more detailed overview of the ISG50's features. 1.1.2 Security and Routing The ISG50's security features include VPN, firewall, ADP (Anomaly...
... a legacy PBX within an organization by providing VoIP telephony features. The De-Militarized Zone (DMZ) increases LAN security by dialing extensions. Chapter 1 Introducing the ISG50 company can deploy the ISG50 as a stand alone telephone switchboard for a more detailed overview of the ISG50's features. 1.1.2 Security and Routing The ISG50's security features include VPN, firewall, ADP (Anomaly...
User Guide
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... VPN connections and VoIP. 1.1.3.2 DMZ Installation Use the ISG50 with a USG, ZyXEL's Unified Threat Management (UTM) firewall to add more security services like IDP and anti-virus. Long distance calls (to C in the figure) use VoIP and local calls (to D) use PSTN or ISDN. ... the appropriate outbound line. 1.1.3.1 All-in-one Application Scenario Headquarters A LAN Chapter 1 Introducing the ISG50 B DMZ ISG FAX WAN1 C WAN2 ITSP PSTN/ISDN D VoIP Services: • VoIP phones and smartphones can also forward them by email. • Conference room extensions allow callers from ...
... VPN connections and VoIP. 1.1.3.2 DMZ Installation Use the ISG50 with a USG, ZyXEL's Unified Threat Management (UTM) firewall to add more security services like IDP and anti-virus. Long distance calls (to C in the figure) use VoIP and local calls (to D) use PSTN or ISDN. ... the appropriate outbound line. 1.1.3.1 All-in-one Application Scenario Headquarters A LAN Chapter 1 Introducing the ISG50 B DMZ ISG FAX WAN1 C WAN2 ITSP PSTN/ISDN D VoIP Services: • VoIP phones and smartphones can also forward them by email. • Conference room extensions allow callers from ...
User Guide
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.... Figure 4 Installation Parallel to keep bursts of using the ISG50 along with a USG. Figure 3 DMZ Installation Headquarters LAN A B DMZ USG WAN1 C ISG WAN2 FAX ITSP PSTN/ISDN D 1.1.3.3 Parallel to a USG Connect the ISG50 to the Internet and a USG model's LAN to give the VoIP a physically separate Internet connection to a USG Headquarters FAX LAN D ISG...
.... Figure 4 Installation Parallel to keep bursts of using the ISG50 along with a USG. Figure 3 DMZ Installation Headquarters LAN A B DMZ USG WAN1 C ISG WAN2 FAX ITSP PSTN/ISDN D 1.1.3.3 Parallel to a USG Connect the ISG50 to the Internet and a USG model's LAN to give the VoIP a physically separate Internet connection to a USG Headquarters FAX LAN D ISG...
User Guide
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...safely support the combined weight of all necessary precautions to anchor the rack securely before installing the unit. For example, with other equipment. ISG50 User's Guide 31 Note: Leave 10 cm of clearance at multiple locations. Take all the equipment it gets billed as a local German...Follow the steps below to make the rack unstable or top-heavy. This allows peer to peer VoIP calling and faxes over IP without using a rackmounting kit. Chapter 1 Introducing the ISG50 1.1.3.4 N-site In addition to one of the application scenarios already described, you can route the call...
...safely support the combined weight of all necessary precautions to anchor the rack securely before installing the unit. For example, with other equipment. ISG50 User's Guide 31 Note: Leave 10 cm of clearance at multiple locations. Take all the equipment it gets billed as a local German...Follow the steps below to make the rack unstable or top-heavy. This allows peer to peer VoIP calling and faxes over IP without using a rackmounting kit. Chapter 1 Introducing the ISG50 1.1.3.4 N-site In addition to one of the application scenarios already described, you can route the call...
User Guide
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A: IP Phones - C: VoIP Gateways - This allows you communicate over an IP network. ISG50 User's Guide 37 B: Softphones - Telephones that convert voice into IP packets. Devices (for example ZyXEL's P-2302HWUDL) with built in SIP processing which you to call the telephones ... PBX without going through a telephone service provider. Analog Telephone Adapters (for example ZyXEL's P-2024) aggregate a large number of the ISG50. 2.1 Features Voice over Internet Protocol (VoIP). CHAPTER 2 Features and Applications This chapter introduces the main features and applications of...
A: IP Phones - C: VoIP Gateways - This allows you communicate over an IP network. ISG50 User's Guide 37 B: Softphones - Telephones that convert voice into IP packets. Devices (for example ZyXEL's P-2302HWUDL) with built in SIP processing which you to call the telephones ... PBX without going through a telephone service provider. Analog Telephone Adapters (for example ZyXEL's P-2024) aggregate a large number of the ISG50. 2.1 Features Voice over Internet Protocol (VoIP). CHAPTER 2 Features and Applications This chapter introduces the main features and applications of...
User Guide
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... store a greater volume of call records. 38 ISG50 User's Guide For example you to set up the ISG50 to provide intercom (calling by : • A - Figure 12 SIP Devices and the ISG50 ITSP E PSTN F ISG D A C B PBX Telephony Features The ISG50 allows you can: • Import an LDAP...up and manage features on an internal telephone network without relying on the PSTN. The ISG50's capability can be expanded by extension) and VoIP features in a small business environment. Scalable Design The ISG50 can be used stand alone to send users email notifications or complete voice ...
... store a greater volume of call records. 38 ISG50 User's Guide For example you to set up the ISG50 to provide intercom (calling by : • A - Figure 12 SIP Devices and the ISG50 ITSP E PSTN F ISG D A C B PBX Telephony Features The ISG50 allows you can: • Import an LDAP...up and manage features on an internal telephone network without relying on the PSTN. The ISG50's capability can be expanded by extension) and VoIP features in a small business environment. Scalable Design The ISG50 can be used stand alone to send users email notifications or complete voice ...
User Guide
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...one or more of rules that web page can embed on assigned skill sets. Skills are using: cell phone, VoIP, or landline. High Availability To ensure the ISG50 provides reliable, secure Internet access, set of the following: • Multiple WAN ports and configure load balancing between... telephone extension. Distributed calls can always be sent to manage a larger telephone network. The "mobile" aspect that skill. Connecting several ISG50s together to individual people based on a Web page; Next, it categorizes the call to the one of the agents associated with the...
...one or more of rules that web page can embed on assigned skill sets. Skills are using: cell phone, VoIP, or landline. High Availability To ensure the ISG50 provides reliable, secure Internet access, set of the following: • Multiple WAN ports and configure load balancing between... telephone extension. Distributed calls can always be sent to manage a larger telephone network. The "mobile" aspect that skill. Connecting several ISG50s together to individual people based on a Web page; Next, it categorizes the call to the one of the agents associated with the...
User Guide
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... See Section 26.3.4 on page 415 and Section 26.3.5 on page 418 for Comments) • Abnormal flows such as Internet access, e-mail, Voice-over-IP (VoIP), video conferencing and other business-critical applications. 42 ISG50 User's Guide You can also inspect sessions. Figure 16 Applications: User-Aware Access Control ISG Firewall The... one zone is not allowed unless it . Requests for more on the user who is trying to access it is a stateful inspection firewall. The ISG50 applies its QoS and queueing to use this policy-based bandwidth allocation to help your own custom ADP rules. The...
... See Section 26.3.4 on page 415 and Section 26.3.5 on page 418 for Comments) • Abnormal flows such as Internet access, e-mail, Voice-over-IP (VoIP), video conferencing and other business-critical applications. 42 ISG50 User's Guide You can also inspect sessions. Figure 16 Applications: User-Aware Access Control ISG Firewall The... one zone is not allowed unless it . Requests for more on the user who is trying to access it is a stateful inspection firewall. The ISG50 applies its QoS and queueing to use this policy-based bandwidth allocation to help your own custom ADP rules. The...
User Guide
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...so users can send voice mails or CDR backup data through the ISG50. Fake IP Configure settings that may help avoid potential VoIP problems caused be the ISG50 being behind a NAT router. ISG50 User's Guide 49 Chapter 3 Web Configurator Table 7 Configuration Menu ...Screens Summary (continued) FOLDER OR LINK TAB FUNCTION VPN IPSec VPN VPN Connection Configure IPSec tunnels. TAPI Configure TAPI line settings and download the ZYXEL...
...so users can send voice mails or CDR backup data through the ISG50. Fake IP Configure settings that may help avoid potential VoIP problems caused be the ISG50 being behind a NAT router. ISG50 User's Guide 49 Chapter 3 Web Configurator Table 7 Configuration Menu ...Screens Summary (continued) FOLDER OR LINK TAB FUNCTION VPN IPSec VPN VPN Connection Configure IPSec tunnels. TAPI Configure TAPI line settings and download the ZYXEL...
User Guide
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... Conference Configure conference room extensions. Paging Group Configure sets of extensions through which phonebooks the ISG50 is to use while in the queue waiting for connected snom VoIP devices. Skill Menu Configure menus that a caller can use . Auto Provision Advanced Configure ...User/Group User Create and manage users. Setting Manage default settings for all users, general settings for your ZyXEL VoIP devices connected to this ISG50. Agent Manage the ACD agent identities. Skill Manage the ACD skills. Auto Provision Auto Provision Configure auto provisioning...
... Conference Configure conference room extensions. Paging Group Configure sets of extensions through which phonebooks the ISG50 is to use while in the queue waiting for connected snom VoIP devices. Skill Menu Configure menus that a caller can use . Auto Provision Advanced Configure ...User/Group User Create and manage users. Setting Manage default settings for all users, general settings for your ZyXEL VoIP devices connected to this ISG50. Agent Manage the ACD agent identities. Skill Manage the ACD skills. Auto Provision Auto Provision Configure auto provisioning...
User Guide
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... Section 6.4 on page 94 introduces some terminology and organization for each telephone connected to the ISG50. CHAPTER 6 Configuration Basics This information is provided to the ISG50 via a VoIP gateway device. After you configure the trunk, you should configure the member interfaces before you are... page 103 identifies the objects that store information used by other features. • Section 6.8 on page 104 introduces some terms related to ZyXEL's IP-PBX implementation. • Extension - For example, if you want to configure a trunk for system management. 6.1 PBX Features Overview...
... Section 6.4 on page 94 introduces some terminology and organization for each telephone connected to the ISG50. CHAPTER 6 Configuration Basics This information is provided to the ISG50 via a VoIP gateway device. After you configure the trunk, you should configure the member interfaces before you are... page 103 identifies the objects that store information used by other features. • Section 6.8 on page 104 introduces some terms related to ZyXEL's IP-PBX implementation. • Extension - For example, if you want to configure a trunk for system management. 6.1 PBX Features Overview...
User Guide
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...Service Provider). • ISDN BRI Trunk - The trusted peer device must also specify your traditional (non-VoIP) telephone company. It consists of telephone cables connected to an FXS port on the ISG50 (See Figure 62 on when making an outbound call via a specific FXO trunk or dial 1 for ... This is a set of calls. This is a connection to the telephone services of the telephone services. The telephone cables lead to the PSTN (Public Switched Telephone Network), or in your local telephone company and when you connect an analog phone to make only certain types of extensions....
...Service Provider). • ISDN BRI Trunk - The trusted peer device must also specify your traditional (non-VoIP) telephone company. It consists of telephone cables connected to an FXS port on the ISG50 (See Figure 62 on when making an outbound call via a specific FXO trunk or dial 1 for ... This is a set of calls. This is a connection to the telephone services of the telephone services. The telephone cables lead to the PSTN (Public Switched Telephone Network), or in your local telephone company and when you connect an analog phone to make only certain types of extensions....
User Guide
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... Suppose you want HTTP requests from your users needs to access that you forward to the proxy server. 6.6.11 ALG The ISG50's Application Layer Gateway (ALG) allows VoIP and FTP applications to go to a HTTP proxy server at IP address 192.168.3.80. 1 Click Configuration > Network > ... by HTTP redirect. Each of traffic between or within zones. MENU ITEM(S) Configuration > Network > ALG 6.6.12 Auth. The ISG50 does not check to-ISG50 firewall rules for the HTTP traffic that page. Chapter 6 Configuration Basics 6.6.10 HTTP Redirect Configure this feature to have been accessed...
... Suppose you want HTTP requests from your users needs to access that you forward to the proxy server. 6.6.11 ALG The ISG50's Application Layer Gateway (ALG) allows VoIP and FTP applications to go to a HTTP proxy server at IP address 192.168.3.80. 1 Click Configuration > Network > ... by HTTP redirect. Each of traffic between or within zones. MENU ITEM(S) Configuration > Network > ALG 6.6.12 Auth. The ISG50 does not check to-ISG50 firewall rules for the HTTP traffic that page. Chapter 6 Configuration Basics 6.6.10 HTTP Redirect Configure this feature to have been accessed...
User Guide
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...to Allow and the Log field set to configure a BWM rule for VoIP calls. Interfaces, certificates (authentication), authentication methods (extended authentication), addresses (local network, remote network, NAT), to-ISG50 firewall, firewall Policy routes, zones Example: See Chapter 7 on the... (Configuration > Object > Service). 2 Create an address object for the VoIP server (Configuration > Object > Address). 3 Click Configuration > Firewall to go to the ISG50. Chapter 6 Configuration Basics To-ISG50 firewall rules control access to the firewall configuration. 4 Select from the LAN...
...to Allow and the Log field set to configure a BWM rule for VoIP calls. Interfaces, certificates (authentication), authentication methods (extended authentication), addresses (local network, remote network, NAT), to-ISG50 firewall, firewall Policy routes, zones Example: See Chapter 7 on the... (Configuration > Object > Service). 2 Create an address object for the VoIP server (Configuration > Object > Address). 3 Click Configuration > Firewall to go to the ISG50. Chapter 6 Configuration Basics To-ISG50 firewall rules control access to the firewall configuration. 4 Select from the LAN...
User Guide
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... > System > WWW > Service Control Rule Edit 6 Click Apply. Here is an example of the ISG50's zones. 7.9 How to Allow Incoming H.323 Peer-to-peer Calls Suppose you have the ISG50 forward H.323 traffic destined for VoIP calls and you want it to be able to receive peer-to a H.323 device located on... Configuration > System > WWW (Second Example Admin Service Rule Configured) Now administrator access to the Web Configurator can still use HTTPS to log into the ISG50 from any of how to configure NAT and the firewall to have a H.323 device on the LAN1 for wan1 IP address 10.0.0.8 to -peer calls...
... > System > WWW > Service Control Rule Edit 6 Click Apply. Here is an example of the ISG50's zones. 7.9 How to Allow Incoming H.323 Peer-to-peer Calls Suppose you have the ISG50 forward H.323 traffic destined for VoIP calls and you want it to be able to receive peer-to a H.323 device located on... Configuration > System > WWW (Second Example Admin Service Rule Configured) Now administrator access to the Web Configurator can still use HTTPS to log into the ISG50 from any of how to configure NAT and the firewall to have a H.323 device on the LAN1 for wan1 IP address 10.0.0.8 to -peer calls...
User Guide
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... • Example 2: Company with Existing PBX • Example 3: Company with Existing PBX and Expanding Employees ISG50 User's Guide 135 Figure 112 Tutorial Overview ISG PSTN / ISDN ITSP The tutorials include: Table 19 Tutorials Overview TUTORIAL GOAL Making Internal Calls Auto Provisioning Making... SIP Extensions • Connect IP Phones • Register IP Phones • Configuring the snom VoIP Phones for Auto Provisioning • The PSTN Connection • Creating a Dialing Rule for PSTN • Assigning an LCR to an Authority Group • The ITSP Connection • Creating ...
... • Example 2: Company with Existing PBX • Example 3: Company with Existing PBX and Expanding Employees ISG50 User's Guide 135 Figure 112 Tutorial Overview ISG PSTN / ISDN ITSP The tutorials include: Table 19 Tutorials Overview TUTORIAL GOAL Making Internal Calls Auto Provisioning Making... SIP Extensions • Connect IP Phones • Register IP Phones • Configuring the snom VoIP Phones for Auto Provisioning • The PSTN Connection • Creating a Dialing Rule for PSTN • Assigning an LCR to an Authority Group • The ITSP Connection • Creating ...
User Guide
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...), use the following graphic shows an IP phone (A), softphone (B), ATA (C), and VoIP gateway (D) downloading configuration text files from the ISG50. ISG50 User's Guide 141 Figure 116 Auto Provisioning ISG After you can have snom VoIP phones get a configuration text file from the ISG50. Chapter 8 PBX Tutorials Complete the SIP registration for all the phones are... make internal calls by dialing the extension number assigned to each snom device. The following directions to map each SIP extension to register with the ISG50.
...), use the following graphic shows an IP phone (A), softphone (B), ATA (C), and VoIP gateway (D) downloading configuration text files from the ISG50. ISG50 User's Guide 141 Figure 116 Auto Provisioning ISG After you can have snom VoIP phones get a configuration text file from the ISG50. Chapter 8 PBX Tutorials Complete the SIP registration for all the phones are... make internal calls by dialing the extension number assigned to each snom device. The following directions to map each SIP extension to register with the ISG50.
User Guide
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... the snom phone's documentation for Auto Provisioning Configure the snom phones to receive configuration information from the ISG50. Once the snom phones receive their configuration information via auto provisioning, they will automatically register with the ISG50. Then double-click a SIP extension entry. 2 Enter the SIP device's MAC address and select what model... to do this. You can make internal calls by dialing the extension number assigned to each SIP extension to a snom device's MAC. 8.2.1 Configuring the snom VoIP Phones for how to map each phone. 142 ISG50 User's Guide
... the snom phone's documentation for Auto Provisioning Configure the snom phones to receive configuration information from the ISG50. Once the snom phones receive their configuration information via auto provisioning, they will automatically register with the ISG50. Then double-click a SIP extension entry. 2 Enter the SIP device's MAC address and select what model... to do this. You can make internal calls by dialing the extension number assigned to each SIP extension to a snom device's MAC. 8.2.1 Configuring the snom VoIP Phones for how to map each phone. 142 ISG50 User's Guide
User Guide
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...ISG FXO ITSP 212555555 8.4.1 The ITSP Connection The following table describes sample account information as provided by the ITSP: Table 20 Sample VoIP Account Information INFO VALUES SIP Number (Representative Number) 5551122 SIP Server Address 127.23.37.22 SIP Server Port 5060 Register Server ...Username SIP Password Codecs supported VALUES 127.23.37.22 info 5551122 1234 G.722, G.726, G.711 u-law, G.711 a-law, G.729A 148 ISG50 User's Guide Chapter 8 PBX Tutorials • Assigning an LCR to ITSP. The following figure shows the network configuration used in this number with ...
...ISG FXO ITSP 212555555 8.4.1 The ITSP Connection The following table describes sample account information as provided by the ITSP: Table 20 Sample VoIP Account Information INFO VALUES SIP Number (Representative Number) 5551122 SIP Server Address 127.23.37.22 SIP Server Port 5060 Register Server ...Username SIP Password Codecs supported VALUES 127.23.37.22 info 5551122 1234 G.722, G.726, G.711 u-law, G.711 a-law, G.729A 148 ISG50 User's Guide Chapter 8 PBX Tutorials • Assigning an LCR to ITSP. The following figure shows the network configuration used in this number with ...