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... (CVT) Glass ...9-2 Control Panel and LCD 9-3 Outside Areas of the Machine 9-3 Ordering Supplies 9-4 Customer Replaceable Units 9-5 Toner Cartridge 9-5 Drum Cartridge 9-8 Replacing the Drum Cartridge 9-8 10 Troubleshooting 10-1 General ...10-2 Fault Clearance 10-3 Document Jams 10-3 Paper Jams 10-6 Paper Exit Area 10-7 2 Sided Jam 10-9 Bypass Tray Jam 10-9 Customer Support...-14 Copying Problems 10-14 Printing Problems 10-15 Faxing Problems Solution Chart 10-17 11 Specifications 11-1 Introduction 11-2 Printer Specifications 11-3 Page iv Xerox WorkCentre 4118 User Guide
... (CVT) Glass ...9-2 Control Panel and LCD 9-3 Outside Areas of the Machine 9-3 Ordering Supplies 9-4 Customer Replaceable Units 9-5 Toner Cartridge 9-5 Drum Cartridge 9-8 Replacing the Drum Cartridge 9-8 10 Troubleshooting 10-1 General ...10-2 Fault Clearance 10-3 Document Jams 10-3 Paper Jams 10-6 Paper Exit Area 10-7 2 Sided Jam 10-9 Bypass Tray Jam 10-9 Customer Support...-14 Copying Problems 10-14 Printing Problems 10-15 Faxing Problems Solution Chart 10-17 11 Specifications 11-1 Introduction 11-2 Printer Specifications 11-3 Page iv Xerox WorkCentre 4118 User Guide
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10 Troubleshooting If a problem occurs on your machine, the instructions in this chapter will enable you to identify and clear the fault, or locate further assistance. ¾ General 10-2 ¾ Fault Clearance 10-3 ¾ Customer Support 10-10 ¾ LCD Error Messages 10-11 ¾ Problem and Solutions Charts 10-14 Xerox WorkCentre 4118 User Guide Page 10-1
10 Troubleshooting If a problem occurs on your machine, the instructions in this chapter will enable you to identify and clear the fault, or locate further assistance. ¾ General 10-2 ¾ Fault Clearance 10-3 ¾ Customer Support 10-10 ¾ LCD Error Messages 10-11 ¾ Problem and Solutions Charts 10-14 Xerox WorkCentre 4118 User Guide Page 10-1
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Page 10-2 Xerox WorkCentre 4118 User Guide When a change occurs, allow the machine at least two hours to adjust to its new environment, depending on the extent of the change. ... for cleaning areas such as a radiator. ¾ Avoid sudden changes in the tray. ¾ Ensure paper clips and paper debris do not contaminate the machine. Troubleshooting General A variety of situations can affect the quality of the media in the environment surrounding the machine. For optimal performance, ensure the following guidelines are...
Page 10-2 Xerox WorkCentre 4118 User Guide When a change occurs, allow the machine at least two hours to adjust to its new environment, depending on the extent of the change. ... for cleaning areas such as a radiator. ¾ Avoid sudden changes in the tray. ¾ Ensure paper clips and paper debris do not contaminate the machine. Troubleshooting General A variety of situations can affect the quality of the media in the environment surrounding the machine. For optimal performance, ensure the following guidelines are...
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A red flashing LED identifies the problem area:- Xerox WorkCentre 4118 User Guide Page 10-3 Input Misfeed 1 ¾ Open the Document Feeder top cover. Details for clearing the three areas of the Document Feeder are given below. Status Map Paper Jam Tray 1 Bypass Tray 2 Document Jams If a document jams while it is feeding through the Document Feeder, 'Document Jam' displays and the Document Jam LED on the Control Panel. Troubleshooting Fault Clearance When a fault occurs, check the Status Map on the Status Map flashes.
A red flashing LED identifies the problem area:- Xerox WorkCentre 4118 User Guide Page 10-3 Input Misfeed 1 ¾ Open the Document Feeder top cover. Details for clearing the three areas of the Document Feeder are given below. Status Map Paper Jam Tray 1 Bypass Tray 2 Document Jams If a document jams while it is feeding through the Document Feeder, 'Document Jam' displays and the Document Jam LED on the Control Panel. Troubleshooting Fault Clearance When a fault occurs, check the Status Map on the Status Map flashes.
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Page 10-4 Xerox WorkCentre 4118 User Guide Troubleshooting 2 ¾ Pull the document gently to Roller Misfeed. 2 ¾ Close the Document Feeder and reload the documents. If the jammed document cannot be easily removed, skip to the right and out of the Document Feeder. ¾ Close the Document Feeder top cover. ¾ Feed the documents back into the Document Feeder. Exit Misfeed 1 ¾ Open the Document Feeder and turn the roller knob to remove the misfed documents from the exit area.
Page 10-4 Xerox WorkCentre 4118 User Guide Troubleshooting 2 ¾ Pull the document gently to Roller Misfeed. 2 ¾ Close the Document Feeder and reload the documents. If the jammed document cannot be easily removed, skip to the right and out of the Document Feeder. ¾ Close the Document Feeder top cover. ¾ Feed the documents back into the Document Feeder. Exit Misfeed 1 ¾ Open the Document Feeder and turn the roller knob to remove the misfed documents from the exit area.
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Troubleshooting Roller Misfeed 1 ¾ Open the Document Feeder. ¾ Turn the release knob to the right using both hands. 2 ¾ Close the Document Feeder and reload the documents. Carefully pull the document to enable easy removal of the misfed document from the exit area. Xerox WorkCentre 4118 User Guide Page 10-5
Troubleshooting Roller Misfeed 1 ¾ Open the Document Feeder. ¾ Turn the release knob to the right using both hands. 2 ¾ Close the Document Feeder and reload the documents. Carefully pull the document to enable easy removal of the misfed document from the exit area. Xerox WorkCentre 4118 User Guide Page 10-5
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Troubleshooting Paper Jams If paper jams occur, 'Paper Jam' displays and the Paper Jam or Paper Tray LED on the Status Map flashes to clear the jam. To avoid tearing paper, pull the jammed paper out gently and slowly. Page 10-6 Xerox WorkCentre 4118 User Guide Follow the steps below to indicate the problem area...
Troubleshooting Paper Jams If paper jams occur, 'Paper Jam' displays and the Paper Jam or Paper Tray LED on the Status Map flashes to clear the jam. To avoid tearing paper, pull the jammed paper out gently and slowly. Page 10-6 Xerox WorkCentre 4118 User Guide Follow the steps below to indicate the problem area...
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CAUTION: Ensure the side cover is jammed in the exit area, 'Paper Jam 2' displays. 1 ¾ Pull the Release Lever to align the rear edge with the corresponding slot in the machine, then insert it completely. Troubleshooting 4 ¾ Close the cover. ¾ Insert the paper tray. This will release pressure on the Fuser Lever. Xerox WorkCentre 4118 User Guide Page 10-7 Lower the rear part of the tray to open before opening the front cover. ¾ Open the front cover. 2 ¾ Pull down on the paper. Paper Exit Area If the paper is always open the side cover.
CAUTION: Ensure the side cover is jammed in the exit area, 'Paper Jam 2' displays. 1 ¾ Pull the Release Lever to align the rear edge with the corresponding slot in the machine, then insert it completely. Troubleshooting 4 ¾ Close the cover. ¾ Insert the paper tray. This will release pressure on the Fuser Lever. Xerox WorkCentre 4118 User Guide Page 10-7 Lower the rear part of the tray to open before opening the front cover. ¾ Open the front cover. 2 ¾ Pull down on the paper. Paper Exit Area If the paper is always open the side cover.
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Page 10-8 Xerox WorkCentre 4118 User Guide Troubleshooting 3 ¾ Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area. ¾ Gently pull the paper out through the exit area. 4 ¾ Push the Fuser Lever up. 5 ¾ Turn the Jam Remove Lever back to the original position. ¾ Close the front cover and side cover.
Page 10-8 Xerox WorkCentre 4118 User Guide Troubleshooting 3 ¾ Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area. ¾ Gently pull the paper out through the exit area. 4 ¾ Push the Fuser Lever up. 5 ¾ Turn the Jam Remove Lever back to the original position. ¾ Close the front cover and side cover.
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... the Status Map flashes. 1 ¾ Pull the Release Lever to open the side cover. ¾ Remove the jammed paper. 2 ¾ Close the side cover. Troubleshooting 2 Sided Jam If a paper jam occurs in the machine. 1 ¾ Open the Bypass Tray and pull the paper out of the machine. Xerox WorkCentre 4118 User Guide Page 10-9
... the Status Map flashes. 1 ¾ Pull the Release Lever to open the side cover. ¾ Remove the jammed paper. 2 ¾ Close the side cover. Troubleshooting 2 Sided Jam If a paper jam occurs in the machine. 1 ¾ Open the Bypass Tray and pull the paper out of the machine. Xerox WorkCentre 4118 User Guide Page 10-9
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... will be resolved by following the LCD instructions, check the troubleshooting tables in the space below: Xerox Welcome Center or local representative telephone number: Xerox US Welcome Center: 1-800-821-2797 Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769) Page 10-10 Xerox WorkCentre 4118 User Guide Troubleshooting Customer Support If a fault cannot be required, together with...
... will be resolved by following the LCD instructions, check the troubleshooting tables in the space below: Xerox Welcome Center or local representative telephone number: Xerox US Welcome Center: 1-800-821-2797 Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769) Page 10-10 Xerox WorkCentre 4118 User Guide Troubleshooting Customer Support If a fault cannot be required, together with...
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... quality is not securely latched. If the Error, Heating Error and fuser unit. problem still persists, please call for a group. Xerox WorkCentre 4118 User Guide Page 10-11 Document Jam The loaded document has Clear the document jam. Refer to "Document jammed in the Document Jams...resending the fax. Door Open The side cover is degraded. Ensure a replacement cartridge is displayed. This may show up as polling. Troubleshooting LCD Error Messages If an abnormal condition arises in the machine or an incorrect operation is performed, a message indicating the nature of the...
... quality is not securely latched. If the Error, Heating Error and fuser unit. problem still persists, please call for a group. Xerox WorkCentre 4118 User Guide Page 10-11 Document Jam The loaded document has Clear the document jam. Refer to "Document jammed in the Document Jams...resending the fax. Door Open The side cover is degraded. Ensure a replacement cartridge is displayed. This may show up as polling. Troubleshooting LCD Error Messages If an abnormal condition arises in the machine or an incorrect operation is performed, a message indicating the nature of the...
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...fax machine, you are polling and have used an incorrect poll code. Troubleshooting DISPLAY MEANING SOLUTION Non-Xerox Toner Cart You have the fax machine ready to respond to your loaded... used an unauthorized toner cartridge. poll. Enter the correct poll code. Page 10-12 Xerox WorkCentre 4118 User Guide Refer to clear, then try again. problem still persists, please call for ...). No Answer The remote fax machine Try again. Contact recipient to "Powering the LSU (Laser Scanning On the Machine" starting on page 9-5. No Developer Cartridge The toner cartridge is functioning...
...fax machine, you are polling and have used an incorrect poll code. Troubleshooting DISPLAY MEANING SOLUTION Non-Xerox Toner Cart You have the fax machine ready to respond to your loaded... used an unauthorized toner cartridge. poll. Enter the correct poll code. Page 10-12 Xerox WorkCentre 4118 User Guide Refer to clear, then try again. problem still persists, please call for ...). No Answer The remote fax machine Try again. Contact recipient to "Powering the LSU (Laser Scanning On the Machine" starting on page 9-5. No Developer Cartridge The toner cartridge is functioning...
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... in the paper tray has run out. Refer to "Paper Jams" on page 9-5. to the programmed interval cancel the redial operation. Paper is almost empty. Xerox WorkCentre 4118 User Guide Page 10-13 page 10-6. The machine "Toner Cartridge" on page fuser area. 10-6. The machine's memory has not been backed up. The... Low Retry Redial? Take out the toner cartridge and gently shake it is waiting for Press [Start] to immediately redial, or [Stop] to automatically redial. Troubleshooting DISPLAY No.
... in the paper tray has run out. Refer to "Paper Jams" on page 9-5. to the programmed interval cancel the redial operation. Paper is almost empty. Xerox WorkCentre 4118 User Guide Page 10-13 page 10-6. The machine "Toner Cartridge" on page fuser area. 10-6. The machine's memory has not been backed up. The... Low Retry Redial? Take out the toner cartridge and gently shake it is waiting for Press [Start] to immediately redial, or [Stop] to automatically redial. Troubleshooting DISPLAY No.
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... Tools" on copies adjust the image. Refer to on page 8-10 for service. Page 10-14 Xerox WorkCentre 4118 User Guide In high humidity areas do not leave paper in the tray with paper from a new package. Troubleshooting Problem and Solutions Charts The following chart lists some conditions that copy paper is loaded correctly...
... Tools" on copies adjust the image. Refer to on page 8-10 for service. Page 10-14 Xerox WorkCentre 4118 User Guide In high humidity areas do not leave paper in the tray with paper from a new package. Troubleshooting Problem and Solutions Charts The following chart lists some conditions that copy paper is loaded correctly...
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... to touch the exposed toner on the left open while copies are being powered on and off frequently. The product is being made. Xerox WorkCentre 4118 User Guide Page 10-15 If printing is defective. be lodged in the cartridge. Replace paper in the product after a paper jam ...cable is still not possible, replace the cable. Check the printer settings in the tray. The printer driver may not be cable. Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected and TONER LOW message displays Fewer copies from the Toner Cartridge than expected...
... to touch the exposed toner on the left open while copies are being powered on and off frequently. The product is being made. Xerox WorkCentre 4118 User Guide Page 10-15 If printing is defective. be lodged in the cartridge. Replace paper in the product after a paper jam ...cable is still not possible, replace the cable. Check the printer settings in the tray. The printer driver may not be cable. Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected and TONER LOW message displays Fewer copies from the Toner Cartridge than expected...
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... to the Enabling High Speed Printer Communications section of the page is blank The page layout is too complex. Do not open packages of paper. Troubleshooting PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION Half of the PC's user guide. Try printing with a different batch of paper. Page 10-16 Xerox WorkCentre 4118 User Guide
... to the Enabling High Speed Printer Communications section of the page is blank The page layout is too complex. Do not open packages of paper. Troubleshooting PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION Half of the PC's user guide. Try printing with a different batch of paper. Page 10-16 Xerox WorkCentre 4118 User Guide
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.... even though it gently to distribute the toner evenly. Originals cannot be low. Check the telephone cord has not been disconnected. Xerox WorkCentre 4118 User Guide Page 10-17 The original is not being sent Originals are not sent even if operations are carried out normally Check... a call using the handset and a Fax is being fed. Check the power plug has not been unplugged from the power outlet. Troubleshooting PROBLEM Faded graphics PROBABLE CAUSE Toner may be received even if [Start] is pressed Ensure the bell rings before pressing [Start]. Ensure that...
.... even though it gently to distribute the toner evenly. Originals cannot be low. Check the telephone cord has not been disconnected. Xerox WorkCentre 4118 User Guide Page 10-17 The original is not being sent Originals are not sent even if operations are carried out normally Check... a call using the handset and a Fax is being fed. Check the power plug has not been unplugged from the power outlet. Troubleshooting PROBLEM Faded graphics PROBABLE CAUSE Toner may be received even if [Start] is pressed Ensure the bell rings before pressing [Start]. Ensure that...
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... error at the remote Fax. Page 10-18 Xerox WorkCentre 4118 User Guide If the same problem occurs even when copies are printed on the original Check with the party sending the original that the problem is collated but not printed. Ensure there enough toner. Troubleshooting PROBLEM SUGGESTED SOLUTION The received original is printed...
... error at the remote Fax. Page 10-18 Xerox WorkCentre 4118 User Guide If the same problem occurs even when copies are printed on the original Check with the party sending the original that the problem is collated but not printed. Ensure there enough toner. Troubleshooting PROBLEM SUGGESTED SOLUTION The received original is printed...
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... Paper 2-17 Administration Tools Clear Memory 8-9 Maintenance Tools 8-10 Passcode Protection 8-7 Auto Fit copy 3-7 Auto Suppress copy 3-11 Auto Tray Switching 2-10, 3-2, 3-8, 4-5 B Basic Troubleshooting Copier Problems Solution Chart 10-14 Faxing Problems Solution Chart 10-17 LCD Error Messages 10-11 Printing Problems Solution Chart 10-15 Solving Problems... 8-5 Printer Tab 8-6 Running ControlCentre 8-4 Using ControlCentre 8-4 Conventions 1-3 Copier Problems Solution Chart 10-14 Copy 3-6 1-2 Sided 3-7 Auto Fit 3-7 Auto Suppress 3-11 Book Copy 3-11 Xerox WorkCentre 4118 User Guide Index - 1
... Paper 2-17 Administration Tools Clear Memory 8-9 Maintenance Tools 8-10 Passcode Protection 8-7 Auto Fit copy 3-7 Auto Suppress copy 3-11 Auto Tray Switching 2-10, 3-2, 3-8, 4-5 B Basic Troubleshooting Copier Problems Solution Chart 10-14 Faxing Problems Solution Chart 10-17 LCD Error Messages 10-11 Printing Problems Solution Chart 10-15 Solving Problems... 8-5 Printer Tab 8-6 Running ControlCentre 8-4 Using ControlCentre 8-4 Conventions 1-3 Copier Problems Solution Chart 10-14 Copy 3-6 1-2 Sided 3-7 Auto Fit 3-7 Auto Suppress 3-11 Book Copy 3-11 Xerox WorkCentre 4118 User Guide Index - 1