User's Guide
Page 23
... Time Help Print all guides Copy guide E-mail guide Fax guide FTP guide Information guide Print defects guide Supplies guide Menus 23 When a value or setting is selected and saved, it easy for printing from the application may override the settings selected from the control panel. Note: Settings chosen for faxing, scanning, e-mailing, copying, and settings for you to make it is stored in the lower right corner of menus are restored. Paper Menu Reports Network/Ports Settings Manage Shortcuts Calibrate Touch Screen...
... Time Help Print all guides Copy guide E-mail guide Fax guide FTP guide Information guide Print defects guide Supplies guide Menus 23 When a value or setting is selected and saved, it easy for printing from the application may override the settings selected from the control panel. Note: Settings chosen for faxing, scanning, e-mailing, copying, and settings for you to make it is stored in the lower right corner of menus are restored. Paper Menu Reports Network/Ports Settings Manage Shortcuts Calibrate Touch Screen...
User's Guide
Page 26
... or line art. Options: Opens a screen to set how much of a margin you pick will appear, faintly, in providing space to eliminate an equal area around the edges of collated output that message will be available. • Content: Enhances copy quality. Copying Printed Image: Copies halftone photographs or graphics such as documents printed on a laser printer or pages from a magazine or newspaper. • Advanced Duplex: Controls how many sides and...
... or line art. Options: Opens a screen to set how much of a margin you pick will appear, faintly, in providing space to eliminate an equal area around the edges of collated output that message will be available. • Content: Enhances copy quality. Copying Printed Image: Copies halftone photographs or graphics such as documents printed on a laser printer or pages from a magazine or newspaper. • Advanced Duplex: Controls how many sides and...
User's Guide
Page 32
... copying pages using the flatbed During the copy process, the "Scan the next page" screen appears. Touching Cancel Job cancels the entire job that only contain text or fine line art. • Text/Photo mode should be used when copying an original document that has started scanning and leave the other pages in the ADF When the ADF begins processing a document, the scanning screen is being printed To cancel the print job, touch Cancel Job on the touch screen, or press cancel on a laser printer...
... copying pages using the flatbed During the copy process, the "Scan the next page" screen appears. Touching Cancel Job cancels the entire job that only contain text or fine line art. • Text/Photo mode should be used when copying an original document that has started scanning and leave the other pages in the ADF When the ADF begins processing a document, the scanning screen is being printed To cancel the print job, touch Cancel Job on the touch screen, or press cancel on a laser printer...
User's Guide
Page 54
... to adjust MFP settings that lets your computer communicate with a feature in the dialog. Updated drivers, as well as the pages you can change. When you are not familiar with the MFP. Printing from a USB flash memory device is located on the first screen, and then click OK. 5 Click OK or Print to send the job to print. 2 From the File menu, select Print. 3 Select the MFP in the MFP driver window, open the online Help for the specific job...
... to adjust MFP settings that lets your computer communicate with a feature in the dialog. Updated drivers, as well as the pages you can change. When you are not familiar with the MFP. Printing from a USB flash memory device is located on the first screen, and then click OK. 5 Click OK or Print to send the job to print. 2 From the File menu, select Print. 3 Select the MFP in the MFP driver window, open the online Help for the specific job...
User's Guide
Page 124
... MFP messages The MFP displays three types of the MFP. Troubleshooting 124 Status messages provide information about MFP messages, see Ordering a print cartridge. Attendance messages alert you have checked each of these possibilities, turn the MFP back on the Software and Documentation CD. For more information about the current state of messages: status messages, attendance messages, and service messages. It may be possible to MFP problems that require intervention. Checking an unresponsive MFP If the MFP is not responding, first make...
... MFP messages The MFP displays three types of the MFP. Troubleshooting 124 Status messages provide information about MFP messages, see Ordering a print cartridge. Attendance messages alert you have checked each of these possibilities, turn the MFP back on the Software and Documentation CD. For more information about the current state of messages: status messages, attendance messages, and service messages. It may be possible to MFP problems that require intervention. Checking an unresponsive MFP If the MFP is not responding, first make...
User's Guide
Page 125
... paper from a USB flash memory device. is full. The Print dialog appears. 3 Check the Print as image box. 4 Click OK. The output bin is empty. You are using a recommended interface cable. Solving printing problems Symptom Cause Solution The control panel display is not connected properly. If the Ready message does not appear, turn the MFP back on the display before receive data. Your MarkNet™ N8000 series internal print server is not set up properly or is blank. Make...
... paper from a USB flash memory device. is full. The Print dialog appears. 3 Check the Print as image box. 4 Click OK. The output bin is empty. You are using a recommended interface cable. Solving printing problems Symptom Cause Solution The control panel display is not connected properly. If the Ready message does not appear, turn the MFP back on the display before receive data. Your MarkNet™ N8000 series internal print server is not set up properly or is blank. Make...
User's Guide
Page 128
... the fax output. Duplex unit • Make sure the connection between the option and MFP. • Print the menu settings page, and check to Text/Photo or Photo. If the option is listed in the software application you are loaded correctly. resolution to the MFP system board. Increase the output resolution. See the Software and Documentation CD that it . Large capacity See Solving 2000-sheet drawer problems. feeder (2000-sheet drawer) MFP memory Make sure MFP memory is correctly set the time to the MFP...
... the fax output. Duplex unit • Make sure the connection between the option and MFP. • Print the menu settings page, and check to Text/Photo or Photo. If the option is listed in the software application you are loaded correctly. resolution to the MFP system board. Increase the output resolution. See the Software and Documentation CD that it . Large capacity See Solving 2000-sheet drawer problems. feeder (2000-sheet drawer) MFP memory Make sure MFP memory is correctly set the time to the MFP...
Service Manual
Page 21
Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to adjust the viewing angle. After you to the correct field replaceable unit (FRU) or part. General information The Lexmark™ X642e, X644e, and X646e are available in the following models: Model name Lexmark X644e Lexmark X642e Lexmark X642e Lexmark X644e Lexmark X646e Lexmark X646e Lexmark X644e Lexmark X642e Lexmark X642e Lexmark X644e Lexmark X646e Lexmark X646e Configuration Network Network Network, modem Network, modem Network, hard disk Network, modem, hard disk HV,...
Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to adjust the viewing angle. After you to the correct field replaceable unit (FRU) or part. General information The Lexmark™ X642e, X644e, and X646e are available in the following models: Model name Lexmark X644e Lexmark X642e Lexmark X642e Lexmark X644e Lexmark X646e Lexmark X646e Lexmark X644e Lexmark X642e Lexmark X642e Lexmark X644e Lexmark X646e Lexmark X646e Configuration Network Network Network, modem Network, modem Network, hard disk Network, modem, hard disk HV,...
Service Manual
Page 39
... a service error code appears while you lift or set the printer down. Make sure your machine completes the does not display an error message, and you to "User attendance messages" on page 2-42 and "User attendance messages-paper jams and paper handling errors (2xx.xx)" on page 2-38. • User attendance messages are shown. If a user status message is displayed, go to "User status displays." on page 2-57. must receive power in the format XXX.YY. They will lead you have a problem, go...
... a service error code appears while you lift or set the printer down. Make sure your machine completes the does not display an error message, and you to "User attendance messages" on page 2-42 and "User attendance messages-paper jams and paper handling errors (2xx.xx)" on page 2-38. • User attendance messages are shown. If a user status message is displayed, go to "User status displays." on page 2-57. must receive power in the format XXX.YY. They will lead you have a problem, go...
Service Manual
Page 51
... format XXX.YY. Printed error codes Additional information is installed in the printer, envelope feeder, and duplex option. Remove the modem that has been installed as this MFP does not support a modem. 7002-xxx Messages and error codes Service error codes Service error codes are indicated by a three-digit error code followed by printing the error log. In most cases, five digits are helpful troubleshooting a paper path problem, especially paper jams in the MFP. Sub error codes for sub error codes. If the modem is displayed. Additional sub error codes display if you can...
... format XXX.YY. Printed error codes Additional information is installed in the printer, envelope feeder, and duplex option. Remove the modem that has been installed as this MFP does not support a modem. 7002-xxx Messages and error codes Service error codes Service error codes are indicated by a three-digit error code followed by printing the error log. In most cases, five digits are helpful troubleshooting a paper path problem, especially paper jams in the MFP. Sub error codes for sub error codes. If the modem is displayed. Additional sub error codes display if you can...
Service Manual
Page 71
... the printer several times, if the error code continues to "Main drive service check" on page 2-153. If correct, replace the LVPS assembly. Replace the system board. Check to make sure the LVPS to system board cable is installed, check to "Main drive service check" on page 2-121. See "System board and inner shield removal -models X644e/X646e" on page 4-131. Go to be displayed, replace the system board. Motor is type 1. 7002-xxx Service error codes (9xx...
... the printer several times, if the error code continues to "Main drive service check" on page 2-153. If correct, replace the LVPS assembly. Replace the system board. Check to make sure the LVPS to system board cable is installed, check to "Main drive service check" on page 2-121. See "System board and inner shield removal -models X644e/X646e" on page 4-131. Go to be displayed, replace the system board. Motor is type 1. 7002-xxx Service error codes (9xx...
Service Manual
Page 85
... unplugged (removed with the power on . Touch Cancel Job to "Input tray(s) service check" on page 2-147. Occurs when the MFP requests that is set for the requested size. Bins x-y=Bins 1 to 5, Bins 2 to 6, or Bins 6 to 10 This messages displays for the rest of the print job. If the message continues to be displayed, go to clear the message and continue without using the optional envelope feeder. Touch Cancel Job to cancel the current job if...
... unplugged (removed with the power on . Touch Cancel Job to "Input tray(s) service check" on page 2-147. Occurs when the MFP requests that is set for the requested size. Bins x-y=Bins 1 to 5, Bins 2 to 6, or Bins 6 to 10 This messages displays for the rest of the print job. If the message continues to be displayed, go to clear the message and continue without using the optional envelope feeder. Touch Cancel Job to cancel the current job if...
Service Manual
Page 87
... Document Feeder if the page jam recovery is active. Scanner registration successfully completed Scanner registration is active. Replace the original documents in the MFP memory. The jobs data remains on reset. Scanning resumes from the flatbed immediately after the last successfully scanned page. 7002-xxx User attendance messages (continued) Code Sub code Primary message Description/action Replace all jobs are found on the hard disk after a power-on reset of the MFP. Replace the fuser wiper. 2. Touch Continue to clear...
... Document Feeder if the page jam recovery is active. Scanner registration successfully completed Scanner registration is active. Replace the original documents in the MFP memory. The jobs data remains on reset. Scanning resumes from the flatbed immediately after the last successfully scanned page. 7002-xxx User attendance messages (continued) Code Sub code Primary message Description/action Replace all jobs are found on the hard disk after a power-on reset of the MFP. Replace the fuser wiper. 2. Touch Continue to clear...
Service Manual
Page 98
... contamination. "Main drive assembly removal" on page 2-138. 2-60 Service Manual Go to "Fuser exit sensor service check" on page 2-138. • Check motor to "Fuser exit sensor service check" on page 4-113. • Check fuser entry guide for toner build up . • Check fuser for wear or contamination. If found, replace the fuser assembly. See "Fuser assembly removal" on fuser input guide. • Page did not enter or exit fuser nip cleanly. • Narrow media sensor not functioning correctly. •...
... contamination. "Main drive assembly removal" on page 2-138. 2-60 Service Manual Go to "Fuser exit sensor service check" on page 2-138. • Check motor to "Fuser exit sensor service check" on page 4-113. • Check fuser entry guide for toner build up . • Check fuser for wear or contamination. If found, replace the fuser assembly. See "Fuser assembly removal" on fuser input guide. • Page did not enter or exit fuser nip cleanly. • Narrow media sensor not functioning correctly. •...
Service Manual
Page 133
... service checks. • Paper feed problems (especially paper jams): Go to "Display Log" on page 3-21 and check the printer event log for indications of repetitive entries that help to isolate a problem to a particular area of the printer or option. • Paper feed problems with error message: Use the "Sub error codes for 8xx, 9xx, and 2xx error codes" on page 2-13 to help diagnose the problem. • Print quality problems: Go to "Printing Quality Pages" on page 3-7 and print a test page to help diagnose problems before changing any settings...
... service checks. • Paper feed problems (especially paper jams): Go to "Display Log" on page 3-21 and check the printer event log for indications of repetitive entries that help to isolate a problem to a particular area of the printer or option. • Paper feed problems with error message: Use the "Sub error codes for 8xx, 9xx, and 2xx error codes" on page 2-13 to help diagnose the problem. • Print quality problems: Go to "Printing Quality Pages" on page 3-7 and print a test page to help diagnose problems before changing any settings...
Service Manual
Page 156
....01 Error code service check Service scanner-Modem/Config ID mismatch. FRU 1 Modem Action Remove the modem installed in the printer. 900.xx Error code service check FRU 1 Printer POR 2 System board 3 Factory defaults 4 Sub error codes Action Turn the printer off and on page 3-20. See "EP Defaults" on several times, waiting a few minutes between power on the display, then call your next level of support or call Lexmark. 900.90 Error code service check Service scanner-This error indicates defective modem hardware. Record the complete list of the user...
....01 Error code service check Service scanner-Modem/Config ID mismatch. FRU 1 Modem Action Remove the modem installed in the printer. 900.xx Error code service check FRU 1 Printer POR 2 System board 3 Factory defaults 4 Sub error codes Action Turn the printer off and on page 3-20. See "EP Defaults" on several times, waiting a few minutes between power on the display, then call your next level of support or call Lexmark. 900.90 Error code service check Service scanner-This error indicates defective modem hardware. Record the complete list of the user...
Service Manual
Page 197
... 2 Switch activate spring Paper size sending board 3 System board ITC cable 4 System board 5 Autocomp cable Action Check all the paper size parts for damage or broken parts. If the voltage changes, recheck the printer. Parallel port service check Run the "Parallel Wrap test" on the system board. Note: The Parallel Wrap Test is still displayed, replace the system board assembly. If no problem is not damaged, go to step 5. Set the tray for...
... 2 Switch activate spring Paper size sending board 3 System board ITC cable 4 System board 5 Autocomp cable Action Check all the paper size parts for damage or broken parts. If the voltage changes, recheck the printer. Parallel port service check Run the "Parallel Wrap test" on the system board. Note: The Parallel Wrap Test is still displayed, replace the system board assembly. If no problem is not damaged, go to step 5. Set the tray for...
Service Manual
Page 203
... page 4-127. If incorrect, replace the defective cable. See "Printhead removal" on page 7-24. If correct, replace the FRUs in the base printer, see if 201 or 931 errors are in the printer. If the problem is in the base printer or the scanner. If the problem is in the scanner, ADF, or flatbed use the test pages to step 2. Vertical streaks or lines on image Note: Perform the "Cleaning the scanner...
... page 4-127. If incorrect, replace the defective cable. See "Printhead removal" on page 7-24. If correct, replace the FRUs in the base printer, see if 201 or 931 errors are in the printer. If the problem is in the base printer or the scanner. If the problem is in the scanner, ADF, or flatbed use the test pages to step 2. Vertical streaks or lines on image Note: Perform the "Cleaning the scanner...
Service Manual
Page 227
...Warning: Changing this setting resets the printer to DEVICE TESTS. Touch Back or press Stop ( ) to return to factory defaults, and data may be lost . 7002-xxx Flash Test This test verifies the functioning of the flash device by writing and reading data on solid, and either the message Flash Test Test Passed or Flash Test Test Failed displays. 3. PRINTER SETUP PRINTER SETUP Defaults Models X644e/X646e US Printed Page Count 127 Permanent Page Count 127 Serial Number xxxxxxx Envelope Enhance Medium Engine Setting 1 0 Submit Back PRINTER SETUP Defaults U.S. To...
...Warning: Changing this setting resets the printer to DEVICE TESTS. Touch Back or press Stop ( ) to return to factory defaults, and data may be lost . 7002-xxx Flash Test This test verifies the functioning of the flash device by writing and reading data on solid, and either the message Flash Test Test Passed or Flash Test Test Failed displays. 3. PRINTER SETUP PRINTER SETUP Defaults Models X644e/X646e US Printed Page Count 127 Permanent Page Count 127 Serial Number xxxxxxx Envelope Enhance Medium Engine Setting 1 0 Submit Back PRINTER SETUP Defaults U.S. To...
Service Manual
Page 228
... Menu. Envelope Enhance This setting affects the level of support. To set Envelope Enhance: 1. The default is displayed: [setting's current value] The values are Low, Medium, and High. Permanent Page Count The permanent page count can only be viewed and cannot be changed. 3-18 Service Manual Touch Back to return to Diagnostics Menu. Touch or to Diagnostics Menu. Touch Back to return to change these settings unless requested to Diagnostics Menu. Model Name The model...
... Menu. Envelope Enhance This setting affects the level of support. To set Envelope Enhance: 1. The default is displayed: [setting's current value] The values are Low, Medium, and High. Permanent Page Count The permanent page count can only be viewed and cannot be changed. 3-18 Service Manual Touch Back to return to Diagnostics Menu. Touch or to Diagnostics Menu. Touch Back to return to change these settings unless requested to Diagnostics Menu. Model Name The model...