User's Guide
Page 16
... Fax Redial/Pause Resolution Options Hook 1@!. 2 ABC 3 DEF 4 5 JKL 6 MNO 7PQRS 8 TUV 9WXYZ * 0 # Shortcuts Item Description 1 Selections and settings Select a function such as status and error messages. Enters the number of copies to fit onto the currently selected paper size Changes Original Size, Paper Source, and Collate settings Opens the address book...
... Fax Redial/Pause Resolution Options Hook 1@!. 2 ABC 3 DEF 4 5 JKL 6 MNO 7PQRS 8 TUV 9WXYZ * 0 # Shortcuts Item Description 1 Selections and settings Select a function such as status and error messages. Enters the number of copies to fit onto the currently selected paper size Changes Original Size, Paper Source, and Collate settings Opens the address book...
User's Guide
Page 17
... scan to e-mail function 1 2 3 9 8 765 4 Item 1 Menu Description Enters the administration menus 2 Display View scanning, copying, faxing, and printing options as well as status and error messages. 3 Stop/Cancel Stops all printer activity 4 Start Starts a copy or scan job 5 Right arrow Scrolls right Learning about the printer 17
... scan to e-mail function 1 2 3 9 8 765 4 Item 1 Menu Description Enters the administration menus 2 Display View scanning, copying, faxing, and printing options as well as status and error messages. 3 Stop/Cancel Stops all printer activity 4 Start Starts a copy or scan job 5 Right arrow Scrolls right Learning about the printer 17
User's Guide
Page 181
... Complex page, some data may be defective and require replacing. 54 Network software error The printer detects that a network port is installed, but cannot communicate with it. If the error message remains, the flash memory may not have printed Try one or more of the following: • Press... following: • Replace the defective flash memory card. • Press the arrow buttons until Continue appears, and then press to clear the message and continue printing. 52 Not enough free space in flash memory. • Upgrade to a larger capacity flash memory card. 53 Unformatted flash ...
... Complex page, some data may be defective and require replacing. 54 Network software error The printer detects that a network port is installed, but cannot communicate with it. If the error message remains, the flash memory may not have printed Try one or more of the following: • Press... following: • Replace the defective flash memory card. • Press the arrow buttons until Continue appears, and then press to clear the message and continue printing. 52 Not enough free space in flash memory. • Upgrade to a larger capacity flash memory card. 53 Unformatted flash ...
User's Guide
Page 182
... wall outlet. 3 Remove the excess flash memory. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. • Press to clear the message and continue printing. 58 Too many flash options installed Try one or more of the following: • Replace the photoconductor kit. • Press to clear... off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. 54 Standard network software error Try one or more of the following: • The printer discards any data received through the USB port.
... wall outlet. 3 Remove the excess flash memory. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. • Press to clear the message and continue printing. 58 Too many flash options installed Try one or more of the following: • Replace the photoconductor kit. • Press to clear... off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. 54 Standard network software error Try one or more of the following: • The printer discards any data received through the USB port.
User's Guide
Page 189
Solving copy problems Copier does not respond These are no obstructions: 1 Open the scanner cover. 2 Remove any error messages. Try one or more of pages in , the power is on, and Ready appears. CHECK THE POWER Make sure the printer is plugged in the ... job by reducing the number and size of fonts, the number and complexity of images, and the number of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any obstruction keeping the scanner unit open.
Solving copy problems Copier does not respond These are no obstructions: 1 Open the scanner cover. 2 Remove any error messages. Try one or more of pages in , the power is on, and Ready appears. CHECK THE POWER Make sure the printer is plugged in the ... job by reducing the number and size of fonts, the number and complexity of images, and the number of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any obstruction keeping the scanner unit open.
User's Guide
Page 190
... the scanner glass" on page 146. 3 Close the scanner cover. Poor copy quality These are some examples of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. For more of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print •...
... the scanner glass" on page 146. 3 Close the scanner cover. Poor copy quality These are some examples of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. For more of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print •...
User's Guide
Page 193
... OF THE ORIGINAL DOCUMENT Make sure the quality of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Troubleshooting 193 ADJUST THE SCAN RESOLUTION Increase the resolution of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Partial document or photo scans These are possible solutions. THE SCANNER GLASS MAY BE DIRTY...
... OF THE ORIGINAL DOCUMENT Make sure the quality of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Troubleshooting 193 ADJUST THE SCAN RESOLUTION Increase the resolution of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Partial document or photo scans These are possible solutions. THE SCANNER GLASS MAY BE DIRTY...
User's Guide
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... • Handset • Answering machine CHECK THE TELEPHONE WALL JACK 1 Plug a telephone into the wall jack. 2 Listen for the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. The availability of these settings by way of the following hardware are two settings available: FSK (pattern 1) and DTMF (pattern 2). Contact your country or...
... • Handset • Answering machine CHECK THE TELEPHONE WALL JACK 1 Plug a telephone into the wall jack. 2 Listen for the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. The availability of these settings by way of the following hardware are two settings available: FSK (pattern 1) and DTMF (pattern 2). Contact your country or...
User's Guide
Page 228
... Defective flash detected 181 52 Not enough free space in flash memory for resources 181 53 Unformatted flash detected 181 54 Network software error 181 54 Standard network software error 182 550-sheet drawer installing 22 56 Standard USB port disabled 182 58 Too many flash options installed 182 58 Too many... 190 poor scanned image quality 193 scanner unit does not close 189 unable to pause print job to make copies 192 copying adding an overlay message 76 adjusting quality 74 canceling a copy job 77 collating copies 74 enlarging 73 from one size to another 71 Index 228
... Defective flash detected 181 52 Not enough free space in flash memory for resources 181 53 Unformatted flash detected 181 54 Network software error 181 54 Standard network software error 182 550-sheet drawer installing 22 56 Standard USB port disabled 182 58 Too many flash options installed 182 58 Too many... 190 poor scanned image quality 193 scanner unit does not close 189 unable to pause print job to make copies 192 copying adding an overlay message 76 adjusting quality 74 canceling a copy job 77 collating copies 74 enlarging 73 from one size to another 71 Index 228
Service Manual
Page 3
... 1-12 Acronyms 1-12 Diagnostics information 2-1 Start 2-1 Overview of the operator panel and menus 2-2 Understanding the operator panel 2-2 Operator panel buttons 2-2 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-11 Paper jam error codes (200-series 2-11 Service error codes 2-17 Symptom tables 2-23 POST symptom table 2-23 iii
... 1-12 Acronyms 1-12 Diagnostics information 2-1 Start 2-1 Overview of the operator panel and menus 2-2 Understanding the operator panel 2-2 Operator panel buttons 2-2 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-11 Paper jam error codes (200-series 2-11 Service error codes 2-17 Symptom tables 2-23 POST symptom table 2-23 iii
Service Manual
Page 35
To determine the corrective action to aid in providing corrective action for a malfunctioning printer. Applicable maintenance messages are displayed. 7. This chapter contains the codes and diagnostic tools to repair a printer, look for personal ...On Self Test (POST) sequence The following information: • A description of this message is open. 6. A typical example of a problem. Close Door will be displayed if the cover is : *xxx MB 267 Mhz 3. Any cartridge errors, such as Defective Cartridge, are displayed. 8. Diagnostics information 2-1 See "Overview of the...
To determine the corrective action to aid in providing corrective action for a malfunctioning printer. Applicable maintenance messages are displayed. 7. This chapter contains the codes and diagnostic tools to repair a printer, look for personal ...On Self Test (POST) sequence The following information: • A description of this message is open. 6. A typical example of a problem. Close Door will be displayed if the cover is : *xxx MB 267 Mhz 3. Any cartridge errors, such as Defective Cartridge, are displayed. 8. Diagnostics information 2-1 See "Overview of the...
Service Manual
Page 36
... are located to print 4 Menu button Enters the administrative menus 5 LCD display screen 2-2 Service Manual Displays: • Scanning, copying, faxing, and printing options • Status messages • Error messages
... are located to print 4 Menu button Enters the administrative menus 5 LCD display screen 2-2 Service Manual Displays: • Scanning, copying, faxing, and printing options • Status messages • Error messages
Service Manual
Page 40
... An analog line is not generated. Load Printer does not detect media meeting the description in the single sheet feeder (manual feeder). A message can also be taken: • Load paper, and the job continues. • Press Select ( ), and choose an alternate source for...the input source with the correct type and size media. • Cancel the current job. 7013-XXX Messages and error codes User attendance messages The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that tray is missing, where x...
... An analog line is not generated. Load Printer does not detect media meeting the description in the single sheet feeder (manual feeder). A message can also be taken: • Load paper, and the job continues. • Press Select ( ), and choose an alternate source for...the input source with the correct type and size media. • Cancel the current job. 7013-XXX Messages and error codes User attendance messages The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that tray is missing, where x...
Service Manual
Page 43
...job may not print correctly. • Press Menus ( ) to access the Busy/Waiting Menu. This error also displays when the printer receives invalid PPDS download font data. If the error message remains, the flash memory may be taken: • Press Select ( ) to print. You must ...install different flash memory before you can be defective and require replacing. 54 Standard Network Software Error This message is displayed when the RIP software...
...job may not print correctly. • Press Menus ( ) to access the Busy/Waiting Menu. This error also displays when the printer receives invalid PPDS download font data. If the error message remains, the flash memory may be taken: • Press Select ( ) to print. You must ...install different flash memory before you can be defective and require replacing. 54 Standard Network Software Error This message is displayed when the RIP software...
Service Manual
Page 44
...until the printer is cleared from ADF • Cancel job • Restart job - Paper cleared Paper is reset or menus are entered. Note: Once the error is displayed the first time, reporting of pages. • Break the scan job into multiple small jobs. • Cancel the scan job. This can ... received on the USB port is enabled and the job can be performed if job recovery is discarded. • Press Menus ( ) to clear the message. Check Supply Levels Make sure the USB Buffer menu item is started. 2-10 Service Manual A new job with the same parameters is not set to...
...until the printer is cleared from ADF • Cancel job • Restart job - Paper cleared Paper is reset or menus are entered. Note: Once the error is displayed the first time, reporting of pages. • Break the scan job into multiple small jobs. • Cancel the scan job. This can ... received on the USB port is enabled and the job can be performed if job recovery is discarded. • Press Menus ( ) to clear the message. Check Supply Levels Make sure the USB Buffer menu item is started. 2-10 Service Manual A new job with the same parameters is not set to...
Service Manual
Page 45
Paper jam error codes (200-series) Note: The Event log (See "Event Log" on page 2-43. 200.04 The media at the input Check the printhead. Repeating jams or jam messages can be caused by any of the solenoids. • Faulty/contaminated flags or springs. • Debris .... Verify the proper media and inspect the tray wear strips. 7013-XXX Cartridge error messages Error 30 31 32 Description Invalid refill Missing or defective cartridge Unsupported print cartridge Action Replace the cartridge. Error Description Action 200.00 Paper jam around input sensor. The main input sensor never...
Paper jam error codes (200-series) Note: The Event log (See "Event Log" on page 2-43. 200.04 The media at the input Check the printhead. Repeating jams or jam messages can be caused by any of the solenoids. • Faulty/contaminated flags or springs. • Debris .... Verify the proper media and inspect the tray wear strips. 7013-XXX Cartridge error messages Error 30 31 32 Description Invalid refill Missing or defective cartridge Unsupported print cartridge Action Replace the cartridge. Error Description Action 200.00 Paper jam around input sensor. The main input sensor never...
Service Manual
Page 77
...roll Action Note: Do not touch the transfer roll except at J8. • If voltages or grounds are not printing, and an error message is being used . • Select hex trace mode to move the left and right transfer roll bearings. The bearing assemblies should support...information 2-43 Place a sheet of the printer. • The printer is firmly plugged in PostScript 3 emulation, the printer is flushing data (an error message is closed . Inspect the transfer roll for an appropriate command. • Make sure the print cartridge assembly is installed properly. • Make sure...
...roll Action Note: Do not touch the transfer roll except at J8. • If voltages or grounds are not printing, and an error message is being used . • Select hex trace mode to move the left and right transfer roll bearings. The bearing assemblies should support...information 2-43 Place a sheet of the printer. • The printer is firmly plugged in PostScript 3 emulation, the printer is flushing data (an error message is closed . Inspect the transfer roll for an appropriate command. • Make sure the print cartridge assembly is installed properly. • Make sure...
Service Manual
Page 93
...information. This mode is used while manufacturing and servicing the printer. Access secondary debug information. Configuration Menu 1. Turn off printer. 2. While error displays on the printer. 4. Turn off the MFP. 2. Turn off printer. 2. Enter Customer Network/Ports menu. 2. Generally, the ... if the machine has invalid code and needs the correct code loaded. FAX SE Menu SE Menu Invalid Engine Code Mode Additional error message information 3. Diagnostic aids 3-1 7013-XXX 3. Diagnostic aids This chapter explains the tests and procedures to access them: Network SE ...
...information. This mode is used while manufacturing and servicing the printer. Access secondary debug information. Configuration Menu 1. Turn off printer. 2. While error displays on the printer. 4. Turn off the MFP. 2. Turn off printer. 2. Enter Customer Network/Ports menu. 2. Generally, the ... if the machine has invalid code and needs the correct code loaded. FAX SE Menu SE Menu Invalid Engine Code Mode Additional error message information 3. Diagnostic aids 3-1 7013-XXX 3. Diagnostic aids This chapter explains the tests and procedures to access them: Network SE ...
Service Manual
Page 107
... attain each operating point's darkness target • Modifies the EP mechanism as necessary to adjust toner darkness. All 2xx and 9xx error messages are stored in the log are displayed on the operator panel to give any indication that have occurred). When deactivated, the printer ... Menu, and press Select ( ). 2. 7013-XXX Automatic Darkness Adjustment (Auto Dark Adj) This setting attempts to the EVENT LOG menu. No messages are entered, so there may be repetitions. Press additional details. Select Reports from Diag Menu, and press Select ( ). 2. Reports Menu Settings ...
... attain each operating point's darkness target • Modifies the EP mechanism as necessary to adjust toner darkness. All 2xx and 9xx error messages are stored in the log are displayed on the operator panel to give any indication that have occurred). When deactivated, the printer ... Menu, and press Select ( ). 2. 7013-XXX Automatic Darkness Adjustment (Auto Dark Adj) This setting attempts to the EVENT LOG menu. No messages are entered, so there may be repetitions. Press additional details. Select Reports from Diag Menu, and press Select ( ). 2. Reports Menu Settings ...
Service Manual
Page 244
...Quick Test 3-9 Top Margin 3-10 duplex ADF rear cover removal 4-18 E Energy Conserve 3-28 EP Defaults 3-14 error messages service error codes 2-17 user attendance messages 2-6 ESD-sensitive parts 4-1 event log configuration menu 3-27 Exit config menu 3-32 F Factory Defaults 3-28 factory ... ADF 3-30 manually register the flatbed 3-31 media jams 3-34 memu settings page 3-27 menus Menu Settings Page 3-27 messages service error codes 2-17 user attendance messages 2-6 min copy memory 3-29 miscellaneous tests 3-6 models comparison 1-1 diagrams 5-1, 5-2 operator panels 1-2 trays available 1-6 modem ...
...Quick Test 3-9 Top Margin 3-10 duplex ADF rear cover removal 4-18 E Energy Conserve 3-28 EP Defaults 3-14 error messages service error codes 2-17 user attendance messages 2-6 ESD-sensitive parts 4-1 event log configuration menu 3-27 Exit config menu 3-32 F Factory Defaults 3-28 factory ... ADF 3-30 manually register the flatbed 3-31 media jams 3-34 memu settings page 3-27 menus Menu Settings Page 3-27 messages service error codes 2-17 user attendance messages 2-6 min copy memory 3-29 miscellaneous tests 3-6 models comparison 1-1 diagrams 5-1, 5-2 operator panels 1-2 trays available 1-6 modem ...
