Service Manual
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... 1-5 Setup Mode 1-6 How To Change The Printer Functions 1-6 Serial Interface Adapters 1-7 Serial Interface Switches 1-8 Function Switch Setting 1-8 Diagnostic Information 2-1 Start 2-1 Voltage, Ground, And Continuity Readings 2-1 Error Indication Table 2-2 Symptom/Check Table 2-6 Irrecoverable Operator Errors 2-13 Service Checks 2-14 Abnormal Noise Service Check 2-14 Auto Sheet Feeder (ASF) Service Check 2-15 Carrier Drive, Home Position Sensor, Ribbon Feed Service Check 2-17 Intermittent Problem Service Check 2-20 No Print or Abnormal Print Service Check 2-23 Operator Panel...
... 1-5 Setup Mode 1-6 How To Change The Printer Functions 1-6 Serial Interface Adapters 1-7 Serial Interface Switches 1-8 Function Switch Setting 1-8 Diagnostic Information 2-1 Start 2-1 Voltage, Ground, And Continuity Readings 2-1 Error Indication Table 2-2 Symptom/Check Table 2-6 Irrecoverable Operator Errors 2-13 Service Checks 2-14 Abnormal Noise Service Check 2-14 Auto Sheet Feeder (ASF) Service Check 2-15 Carrier Drive, Home Position Sensor, Ribbon Feed Service Check 2-17 Intermittent Problem Service Check 2-20 No Print or Abnormal Print Service Check 2-23 Operator Panel...
Service Manual
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... Aids 3-1 Power-On Self Test (POST 3-2 Print Test 3-3 Hex Dump Mode 3-5 Serial Interface Adapter Print Test 3-6 Repair Information 4-1 Handling ESD-Sensitive Parts 4-1 Adjustments 4-2 Printhead-to-Platen Gap Adjustment 4-2 Bidirectional Print Adjustment 4-5 Removal Procedures 4-7 Auto Sheet Feeder Gears Removal 4-8 Auto Sheet Feeder Pick-up Roller Removal 4-9 Bottom Cover Removal 4-10 Carrier Removal 4-12 Carrier Motor Assembly Removal 4-16 Carrier Plate Removal 4-18 Download or Print Buffer Module Removal 4-21 Form Thickness Lever Removal 4-22 Head Gap Sensor Removal (238X...
... Aids 3-1 Power-On Self Test (POST 3-2 Print Test 3-3 Hex Dump Mode 3-5 Serial Interface Adapter Print Test 3-6 Repair Information 4-1 Handling ESD-Sensitive Parts 4-1 Adjustments 4-2 Printhead-to-Platen Gap Adjustment 4-2 Bidirectional Print Adjustment 4-5 Removal Procedures 4-7 Auto Sheet Feeder Gears Removal 4-8 Auto Sheet Feeder Pick-up Roller Removal 4-9 Bottom Cover Removal 4-10 Carrier Removal 4-12 Carrier Motor Assembly Removal 4-16 Carrier Plate Removal 4-18 Download or Print Buffer Module Removal 4-21 Form Thickness Lever Removal 4-22 Head Gap Sensor Removal (238X...
Service Manual
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..." contains error code table, symptom table, and service checks used to isolate failing field replaceable units (FRUs). • "Diagnostic Aids" contains tests and checks used to prevent problems and maintain optimum performance. • "Parts Catalog" contains illustrations and part numbers for making printer adjustments and removing and installing FRUs. • "Connector Locations" uses illustrations to identify the major components and test points on the printer. • "Preventive Maintenance" contains lubrication specifications, and maintenance information to repair it.
..." contains error code table, symptom table, and service checks used to isolate failing field replaceable units (FRUs). • "Diagnostic Aids" contains tests and checks used to prevent problems and maintain optimum performance. • "Parts Catalog" contains illustrations and part numbers for making printer adjustments and removing and installing FRUs. • "Connector Locations" uses illustrations to identify the major components and test points on the printer. • "Preventive Maintenance" contains lubrication specifications, and maintenance information to repair it.
Service Manual
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... - The 23XX Plus (23XX-002) printers are 9% (9-wire machines) or 28% (24-wire machines) faster in addition to the 2390-001. They also support the Tractor 2 Options. These printers have the following additional features: • Forms macro and smooth paper scrolling capability, available from the operator panel. • Option slot. • Resident bar code. • Quiet mode. • Higher print speed (239X...
... - The 23XX Plus (23XX-002) printers are 9% (9-wire machines) or 28% (24-wire machines) faster in addition to the 2390-001. They also support the Tractor 2 Options. These printers have the following additional features: • Forms macro and smooth paper scrolling capability, available from the operator panel. • Option slot. • Resident bar code. • Quiet mode. • Higher print speed (239X...
Service Manual
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... bidirectional print adjustment. If the printer completes POST successfully and eventually gets the same error, go to "Intermittent Problem Service Check" on . LED Power Ready Paper Font Pitch Alt Others Status ON BLINK BLINK BLINK BLINK OFF OFF Beeps 10 times None Home Position Error Go to "Carrier Drive, Home Position Sensor, Ribbon Feed Service Check" on page 2-24. Indication LED Status Power Ready Paper Font Pitch Alt Others ON BLINK BLINK OFF BLINK OFF OFF Alarm None Action Switch Scan Test Error Go to "Operator Panel Service Check" on...
... bidirectional print adjustment. If the printer completes POST successfully and eventually gets the same error, go to "Intermittent Problem Service Check" on . LED Power Ready Paper Font Pitch Alt Others Status ON BLINK BLINK BLINK BLINK OFF OFF Beeps 10 times None Home Position Error Go to "Carrier Drive, Home Position Sensor, Ribbon Feed Service Check" on page 2-24. Indication LED Status Power Ready Paper Font Pitch Alt Others ON BLINK BLINK OFF BLINK OFF OFF Alarm None Action Switch Scan Test Error Go to "Operator Panel Service Check" on...
Service Manual
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... line width. Printer is connected properly. Undefined or incorrect character(s). If the serial interface adapter is installed, be sure it and its power interface cable are installed correctly. (Some adapters do not have a separate power cable.) Go to the "No Print or Abnormal Print Service Check" on page 2-15. Diagnostic Information 2-7 Be sure the paper select lever is enabled in the cut sheet position. Slow printing speed. Auto sheet feeder has intermittent feed problems. Action Be sure Sheet Feed is in the Setup Mode. Abnormal Print Operation Problems...
... line width. Printer is connected properly. Undefined or incorrect character(s). If the serial interface adapter is installed, be sure it and its power interface cable are installed correctly. (Some adapters do not have a separate power cable.) Go to the "No Print or Abnormal Print Service Check" on page 2-15. Diagnostic Information 2-7 Be sure the paper select lever is enabled in the cut sheet position. Slow printing speed. Auto sheet feeder has intermittent feed problems. Action Be sure Sheet Feed is in the Setup Mode. Abnormal Print Operation Problems...
Service Manual
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... the printhead cables are connected correctly to 0. Be sure the serial interface adapter is worn, the ribbon cartridge needs to be replaced. Go to the "Carrier Drive, Home Position Sensor, Ribbon Feed Service Check" on page 2-17. Go to the "Carrier Drive, Home Position Sensor, Ribbon Feed Service Check" on page 2-17. Clean the ribbon guide and shield. Uneven print density across the print line. Specific dots missing. Action Adjust the form thickness lever to position "1" and run the print test. Check the ribbon cartridge for...
... the printhead cables are connected correctly to 0. Be sure the serial interface adapter is worn, the ribbon cartridge needs to be replaced. Go to the "Carrier Drive, Home Position Sensor, Ribbon Feed Service Check" on page 2-17. Go to the "Carrier Drive, Home Position Sensor, Ribbon Feed Service Check" on page 2-17. Clean the ribbon guide and shield. Uneven print density across the print line. Specific dots missing. Action Adjust the form thickness lever to position "1" and run the print test. Check the ribbon cartridge for...
Service Manual
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...cut sheet. When Auto Loading is disabled, press Form Feed to the tractor position and load the continuous forms. Turn the power on. Go to the indicated service check. Diagnostic Information 2-13 Check the following in the order listed and if the printer does not work correctly, go to the "Paper Select Sensor Service Check" on page 2-30. Set the paper select lever to load a cut sheet. When Auto Loading is enabled, paper feeds automatically. Go to indicate an operator error. Irrecoverable Operator Errors Alt and Paper Out lights blink to the "Paper Select Sensor Service Check...
...cut sheet. When Auto Loading is disabled, press Form Feed to the tractor position and load the continuous forms. Turn the power on. Go to the indicated service check. Diagnostic Information 2-13 Check the following in the order listed and if the printer does not work correctly, go to the "Paper Select Sensor Service Check" on page 2-30. Set the paper select lever to load a cut sheet. When Auto Loading is enabled, paper feeds automatically. Go to indicate an operator error. Irrecoverable Operator Errors Alt and Paper Out lights blink to the "Paper Select Sensor Service Check...
Service Manual
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... the printer's lower feed rollers. Refer to the "Paper Select Sensor Service Check" on page 1-6. FRU 1 Paper Select Sensor Action With the paper select lever in the Setup menu. To use the ASF: • The paper select lever must be set to cut sheet position, do the following: • Try to load a sheet with the ASF installed by moving the paper select lever to continuous forms and pressing Start to feed the continuous forms to the print line by the paper. Auto Sheet Feeder (ASF) Service Check...
... the printer's lower feed rollers. Refer to the "Paper Select Sensor Service Check" on page 1-6. FRU 1 Paper Select Sensor Action With the paper select lever in the Setup menu. To use the ASF: • The paper select lever must be set to cut sheet position, do the following: • Try to load a sheet with the ASF installed by moving the paper select lever to continuous forms and pressing Start to feed the continuous forms to the print line by the paper. Auto Sheet Feeder (ASF) Service Check...
Service Manual
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.... Enter the Setup Menu and make sure the dip switches match the computer settings. • Make sure the serial adapter power cable, if present, is securely connected to "Bidirectional Print Adjustment" on when printer power is not successful replace the serial interface adapter. If the serial interface adapter is installed, make sure the printer is found, the printer and serial interface adapter are working correctly. Diagnostic Information 2-23 No Print or Abnormal Print Service Check FRU/Function Action 1 Main Logic Board If the Print Test does not complete...
.... Enter the Setup Menu and make sure the dip switches match the computer settings. • Make sure the serial adapter power cable, if present, is securely connected to "Bidirectional Print Adjustment" on when printer power is not successful replace the serial interface adapter. If the serial interface adapter is installed, make sure the printer is found, the printer and serial interface adapter are working correctly. Diagnostic Information 2-23 No Print or Abnormal Print Service Check FRU/Function Action 1 Main Logic Board If the Print Test does not complete...
Service Manual
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... park paper). FRU Action 1 Paper Empty Sensor With no paper in the printer, the tractor in the push position, and the paper select lever set to blink when there is no paper in the printer. 2 Main Logic Board Make sure the sensor and its actuator are OK, replace the main logic board. • Reset the "Bidirectional Print Adjustment" on the main logic board. If the ASF is being used, it is Top of form setting...
... park paper). FRU Action 1 Paper Empty Sensor With no paper in the printer, the tractor in the push position, and the paper select lever set to blink when there is no paper in the printer. 2 Main Logic Board Make sure the sensor and its actuator are OK, replace the main logic board. • Reset the "Bidirectional Print Adjustment" on the main logic board. If the ASF is being used, it is Top of form setting...
Service Manual
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... pinch rollers. On 23XX-001 printers check for specifications of acceptable papers. Paper Feed Service Check Note: If the problem is frequent jams or paper creases, verify that the machine works correctly without the ASF installed. Remove all rotate during Form Feed. To turn the gear train manually on a 23XX-002 or 23XX-003, turn the right end of Forms Problem Service Check" on page 2-15. Enter the Setup Menu and reset "ASF" to the "Auto Sheet Feeder (ASF) Service Check" on...
... pinch rollers. On 23XX-001 printers check for specifications of acceptable papers. Paper Feed Service Check Note: If the problem is frequent jams or paper creases, verify that the machine works correctly without the ASF installed. Remove all rotate during Form Feed. To turn the gear train manually on a 23XX-002 or 23XX-003, turn the right end of Forms Problem Service Check" on page 2-15. Enter the Setup Menu and reset "ASF" to the "Auto Sheet Feeder (ASF) Service Check" on...
Service Manual
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... found replace the main logic board. FRU / Symptom Action 6 Paper Select Sensor Remove all the way out of the tractors and cannot reload. Replace the sensor if the resistance does not change from the printer and place the tractor in the cut sheet position (sensor open , Park/Load will try to the "Pull Tractor Sensor Service Check" on page 4-5. Refer to park paper when using pull tractors, but the paper will not work when using push tractors. Reset the "Bidirectional Print Adjustment" on...
... found replace the main logic board. FRU / Symptom Action 6 Paper Select Sensor Remove all the way out of the tractors and cannot reload. Replace the sensor if the resistance does not change from the printer and place the tractor in the cut sheet position (sensor open , Park/Load will try to the "Pull Tractor Sensor Service Check" on page 4-5. Refer to park paper when using pull tractors, but the paper will not work when using push tractors. Reset the "Bidirectional Print Adjustment" on...
Service Manual
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... "Power Service Check" on . refer to "Bidirectional Print Adjustment" on page 2-38. If it does, go to the "Pull Tractor Sensor Service Check" on page 4-5. Check the connections of the operator panel cable. 3 Operator Panel If no problem is found, the problem may be in the push position, press Alt+Park/ Load several times while alternately holding down . Replace the operator panel and retest the printer. 4 Main Logic Board Replace the main logic board if necessary. POST Service Check FRU...
... "Power Service Check" on . refer to "Bidirectional Print Adjustment" on page 2-38. If it does, go to the "Pull Tractor Sensor Service Check" on page 4-5. Check the connections of the operator panel cable. 3 Operator Panel If no problem is found, the problem may be in the push position, press Alt+Park/ Load several times while alternately holding down . Replace the operator panel and retest the printer. 4 Main Logic Board Replace the main logic board if necessary. POST Service Check FRU...
Service Manual
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Print Speed Service Check Reduced speed while printing the top 2 inch (51 mm) of the 23XX printers varies with the font, forms thickness setting and printhead temperature. for Model 003 printers, the slow down can be eliminated by entering Setup Mode and disabling TOF Read. Graphics output may occur after 5 to 10 minutes of continuous operation on 239X-001 printers and after 10 to data throughput limitations. Head Gap Sensor contains one switch. No...
Print Speed Service Check Reduced speed while printing the top 2 inch (51 mm) of the 23XX printers varies with the font, forms thickness setting and printhead temperature. for Model 003 printers, the slow down can be eliminated by entering Setup Mode and disabling TOF Read. Graphics output may occur after 5 to 10 minutes of continuous operation on 239X-001 printers and after 10 to data throughput limitations. Head Gap Sensor contains one switch. No...
Service Manual
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... 23XX-003 printers only. 23XX-001 machines have two sensors: • The left sensor is paper empty. • The right sensor is no paper in the printer the voltage should be 0 V dc. • When there is top of form sensor and its flag are properly installed and are undamaged. Diagnostic Information 2-39 Remove the paper and set the paper select lever to the cut sheet position and turn the power on page...
... 23XX-003 printers only. 23XX-001 machines have two sensors: • The left sensor is paper empty. • The right sensor is no paper in the printer the voltage should be 0 V dc. • When there is top of form sensor and its flag are properly installed and are undamaged. Diagnostic Information 2-39 Remove the paper and set the paper select lever to the cut sheet position and turn the power on page...
Service Manual
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...; Serial Interface Adapter Print Test The following are as follows: • Power-On Self Test (POST) • Print Test • Hex Dump Mode (a computer or terminal is turned off and then back on: Turn the printer on while Pressing: Line Feed Alt Micro↑ & Micro↓ Alt + Tear Off (with printhead at extreme left) Alt + Setup (with printhead at extreme left) Alt + Macro (23XX-002, 003) Does This: Print test with sample fonts. Head Gap Sensor Test: Macro LEDs indicate sensor position. Sets printer in Hex Dump mode. Disables/Enables Operator Panel Lockout Mode. Resets to...
...; Serial Interface Adapter Print Test The following are as follows: • Power-On Self Test (POST) • Print Test • Hex Dump Mode (a computer or terminal is turned off and then back on: Turn the printer on while Pressing: Line Feed Alt Micro↑ & Micro↓ Alt + Tear Off (with printhead at extreme left) Alt + Setup (with printhead at extreme left) Alt + Macro (23XX-002, 003) Does This: Print test with sample fonts. Head Gap Sensor Test: Macro LEDs indicate sensor position. Sets printer in Hex Dump mode. Disables/Enables Operator Panel Lockout Mode. Resets to...
Service Manual
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... print if paper is set to 13.6 inches. • After you test and troubleshoot the printer. Press Start/Stop to "Start" on . 3. Service Notes • Before starting the 2380 and 2390 print test, be sure letter size paper is loaded in the machine, and that the short horizontal lines at the print position; Press and hold Line Feed and then turn the printer off. Press Start/Stop. Note that the right margin is parked. 2. Print Test The print test...
... print if paper is set to 13.6 inches. • After you test and troubleshoot the printer. Press Start/Stop to "Start" on . 3. Service Notes • Before starting the 2380 and 2390 print test, be sure letter size paper is loaded in the machine, and that the short horizontal lines at the print position; Press and hold Line Feed and then turn the printer off. Press Start/Stop. Note that the right margin is parked. 2. Print Test The print test...
Service Manual
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... 5 and 6 and readjust the gap if necessary. 10. Install the ribbon cartridge and paper. 13. Run the self test and check the density of the right upper feed roller, approximately 50 mm (2.0 in.) from the right side frame. 8. Repeat procedure if necessary. 4-4 Move the carrier so that it is between the printhead [3] and platen [4] is just to the right of the printing. Repeat Steps 7 and 8 and...
... 5 and 6 and readjust the gap if necessary. 10. Install the ribbon cartridge and paper. 13. Run the self test and check the density of the right upper feed roller, approximately 50 mm (2.0 in.) from the right side frame. 8. Repeat procedure if necessary. 4-4 Move the carrier so that it is between the printhead [3] and platen [4] is just to the right of the printing. Repeat Steps 7 and 8 and...
Service Manual
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... M Models available 1-1 O Operator Errors Irrecoverable 2-13 P Parts Auto Sheet Feeder Covers 7-28 Roller 7-26 Side Frame 7-28 Support 7-26 Carrier 7-10 Covers 7-6, 7-8 Electronics 7-20 Feed Roller 7-16 Paper Guide 7-16 Platen 7-16 Tractor 2 Option 7-30 Parts catalog How to use 7-1 Preventive Maintenance 6-1 Lubrication 6-1 Lubrication Points 6-2 Specified Lubricants 6-1 R Removal Procedures 4-7 Removals ASF Pick-up Roller 4-9 Auto Sheet Feeder Gears 4-8 Bottom Cover 4-10 Carrier 4-12 Carrier Motor Assembly 4-16 Carrier Plate 4-18 Download Buffer 4-21 Form Thickness Lever 4-22 Head Gap Sensor...
... M Models available 1-1 O Operator Errors Irrecoverable 2-13 P Parts Auto Sheet Feeder Covers 7-28 Roller 7-26 Side Frame 7-28 Support 7-26 Carrier 7-10 Covers 7-6, 7-8 Electronics 7-20 Feed Roller 7-16 Paper Guide 7-16 Platen 7-16 Tractor 2 Option 7-30 Parts catalog How to use 7-1 Preventive Maintenance 6-1 Lubrication 6-1 Lubrication Points 6-2 Specified Lubricants 6-1 R Removal Procedures 4-7 Removals ASF Pick-up Roller 4-9 Auto Sheet Feeder Gears 4-8 Bottom Cover 4-10 Carrier 4-12 Carrier Motor Assembly 4-16 Carrier Plate 4-18 Download Buffer 4-21 Form Thickness Lever 4-22 Head Gap Sensor...