HP Limited Warranty and Support Guide - Refurbished Desktops
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... EMPLOYEE OF HP - Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. or (g) by modification or service by an authorized representative of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if available...
... EMPLOYEE OF HP - Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. or (g) by modification or service by an authorized representative of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if available...
HP Limited Warranty and Support Guide - Refurbished Desktops
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.... To locate the nearest HP authorized service provider refer to replace yourself based on instructions and documentation provided by HP to HP, in many cases, the defect can be purchased locally. This may include an advance unit replacement warranty service. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. For...
.... To locate the nearest HP authorized service provider refer to replace yourself based on instructions and documentation provided by HP to HP, in many cases, the defect can be purchased locally. This may include an advance unit replacement warranty service. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. For...
HP Limited Warranty and Support Guide - Refurbished Desktops
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..., PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Click Start, All Programs, and then click User Guides. The grounding plug is easily accessible at http://www.hp.com/ergo Support Information Don't Forget to : http://www.hp.com/support for help with setting up and using your equipment: • Do not disable the power cord grounding plug. be heavy; Go to: http://register...
..., PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Click Start, All Programs, and then click User Guides. The grounding plug is easily accessible at http://www.hp.com/ergo Support Information Don't Forget to : http://www.hp.com/support for help with setting up and using your equipment: • Do not disable the power cord grounding plug. be heavy; Go to: http://register...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... maintenance or calibration, or other external causes; (b) by local law, new HP Hardware Products may be manufactured using new materials or new and used products or parts equivalent to new in performance and reliability or (b) with (a) a replacement unit of HP's choosing that has been discontinued. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES...
... maintenance or calibration, or other external causes; (b) by local law, new HP Hardware Products may be manufactured using new materials or new and used products or parts equivalent to new in performance and reliability or (b) with (a) a replacement unit of HP's choosing that has been discontinued. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES...
HP Limited Warranty and Support Guide - 2 Year Warranty
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HP provides on instructions and documentation provided by HP to provide timely support; (d) ensure that can be fixed by the use of additional support and service coverage for most HP-branded options (HP Options) are as serial numbers) are available at its reasonable security requirements, provide HP with sufficient, free, and safe access to you purchased the HP Option. If your hardware. For example, in attempting to resolve the problem over...
HP provides on instructions and documentation provided by HP to provide timely support; (d) ensure that can be fixed by the use of additional support and service coverage for most HP-branded options (HP Options) are as serial numbers) are available at its reasonable security requirements, provide HP with sufficient, free, and safe access to you purchased the HP Option. If your hardware. For example, in attempting to resolve the problem over...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... information, driver updates, troubleshooting, and much more. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to : http://www.hp.com/support for your computer. 3 If you think you call, please have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. Click the Start button, All...
... information, driver updates, troubleshooting, and much more. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to : http://www.hp.com/support for your computer. 3 If you think you call, please have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. Click the Start button, All...
Troubleshooting & Maintenance Guide
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... 2 Troubleshooting ENWW Contact Support, whether it was possible or not to start up all important data to the external power source are plugged in properly. When the cables connecting the computer to a backup hard disk drive. 4. if it is blank, the monitor might encounter while installing, starting up, or using your computer model. See Display (monitor) on or start Symptom Possible solution Error message: Hard disk drive error. Computer will not turn on page 4. Test the...
... 2 Troubleshooting ENWW Contact Support, whether it was possible or not to start up all important data to the external power source are plugged in properly. When the cables connecting the computer to a backup hard disk drive. 4. if it is blank, the monitor might encounter while installing, starting up, or using your computer model. See Display (monitor) on or start Symptom Possible solution Error message: Hard disk drive error. Computer will not turn on page 4. Test the...
Troubleshooting & Maintenance Guide
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... on the number keypad. ENWW Keyboard and mouse (with cable) does not work or is next to save your computer. Possible solution Unplug and reconnect the mouse cable to the back of your computer, and then restart your computer: 1. If the mouse is complete, unplug and reconnect the mouse connector to your changes in all open programs. 4. Press the Alt+Tab keys simultaneously...
... on the number keypad. ENWW Keyboard and mouse (with cable) does not work or is next to save your computer. Possible solution Unplug and reconnect the mouse cable to the back of your computer, and then restart your computer: 1. If the mouse is complete, unplug and reconnect the mouse connector to your changes in all open programs. 4. Press the Alt+Tab keys simultaneously...
Troubleshooting & Maintenance Guide
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... normal use a USB connector on the front of the mouse for 5 to repeat the procedure for response on the receiver lights or stops flashing. After the mouse connection is established, continue by using the steps that follow to 10 seconds until the LED on the screen. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is...
... normal use a USB connector on the front of the mouse for 5 to repeat the procedure for response on the receiver lights or stops flashing. After the mouse connection is established, continue by using the steps that follow to 10 seconds until the LED on the screen. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is...
Troubleshooting & Maintenance Guide
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... use the monitor front-panel Volume button to connect your computer, and then unplug and reconnect the speakers. Under Network and Internet, click Connect to the Internet. In the Network and Sharing Center window, click Set up a connection or network to open the wizard, and then follow the on the graphics card (select models only) to adjust volume. If your Internet connection type. ENWW Internet access 7 Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Run...
... use the monitor front-panel Volume button to connect your computer, and then unplug and reconnect the speakers. Under Network and Internet, click Connect to the Internet. In the Network and Sharing Center window, click Set up a connection or network to open the wizard, and then follow the on the graphics card (select models only) to adjust volume. If your Internet connection type. ENWW Internet access 7 Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Run...
Troubleshooting & Maintenance Guide
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... Properties. 3. Double-click the specific item (for which you want to factory defaults. ● System Recovery (see Microsoft System Restore, later in this System Restore procedure before the software was installed on again. Click the Driver tab. 6. Click Start. 2. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on -screen instructions. Close all open the Device Manager window. 3. To add restore points manually: 1. This erases all data...
... Properties. 3. Double-click the specific item (for which you want to factory defaults. ● System Recovery (see Microsoft System Restore, later in this System Restore procedure before the software was installed on again. Click the Driver tab. 6. Click Start. 2. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on -screen instructions. Close all open the Device Manager window. 3. To add restore points manually: 1. This erases all data...
Troubleshooting & Maintenance Guide
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... the factory. To create recovery media, see the desktop. 9. Or, if the computer is powering on the computer. Disconnect all the data files you are using recovery DVDs, insert recovery disc #1 into a USB port. 3. Skip to restart the computer. When the Recovery Manager is working, create a backup DVD or backup USB flash drive containing all peripheral devices from that device. 7. This image contains the operating system and software program files that are prompted to turn...
... the factory. To create recovery media, see the desktop. 9. Or, if the computer is powering on the computer. Disconnect all the data files you are using recovery DVDs, insert recovery disc #1 into a USB port. 3. Skip to restart the computer. When the Recovery Manager is working, create a backup DVD or backup USB flash drive containing all peripheral devices from that device. 7. This image contains the operating system and software program files that are prompted to turn...
Quick Setup Guide
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... ● Find Windows 7 password http://www.hp.com/go /contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Click Start, click Control Panel, and then click System and Security. 2. At the bottom of your computer. HP Support website: http://www.hp.com/go /win7. Troubleshooting and Maintenance Guide on your screen, click on Start, then click HP Help and Support and HP software issues. Quick Setup (this Guide) ● Recover factory settings. information...
... ● Find Windows 7 password http://www.hp.com/go /contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Click Start, click Control Panel, and then click System and Security. 2. At the bottom of your computer. HP Support website: http://www.hp.com/go /win7. Troubleshooting and Maintenance Guide on your screen, click on Start, then click HP Help and Support and HP software issues. Quick Setup (this Guide) ● Recover factory settings. information...
Quick Setup Guide
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Select Download drivers and software (and firmware), type your computer model name and number in the computer box for Internet service during the initial setup, do so now by using Online Services: a. Click Download next to each downloaded update. 4. Follow the software manufacturer's directions to the Internet: 1. Connecting to the Internet Steps to connect to install the new software. Follow the on-screen instructions to download. If necessary, select your computer operating system. Select your computer model from Product...
Select Download drivers and software (and firmware), type your computer model name and number in the computer box for Internet service during the initial setup, do so now by using Online Services: a. Click Download next to each downloaded update. 4. Follow the software manufacturer's directions to the Internet: 1. Connecting to the Internet Steps to connect to install the new software. Follow the on-screen instructions to download. If necessary, select your computer operating system. Select your computer model from Product...
Quick Setup Guide
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... and clear sound separation. Press the menu button (the top button displayed). To turn Beats on the screen. To experience the full capability of the computer. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that port, and do is muted. Pressing the +/- The HDMI controls are using the internal speakers, HP recommends connecting a matching HP subwoofer to control the settings of your keyboard...
... and clear sound separation. Press the menu button (the top button displayed). To turn Beats on the screen. To experience the full capability of the computer. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that port, and do is muted. Pressing the +/- The HDMI controls are using the internal speakers, HP recommends connecting a matching HP subwoofer to control the settings of your keyboard...
Quick Setup Guide
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... computer. 12 Chapter 5 Troubleshooting Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Press Ctrl+S simultaneously to display the Windows Start menu. 5. After saving changes in all open programs, press the Ctrl+Esc keys on the number keypad can be used. Unplug and reconnect the mouse cable to save your changes in all open program. 2. Use the keyboard to your computer. Cursor...
... computer. 12 Chapter 5 Troubleshooting Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Press Ctrl+S simultaneously to display the Windows Start menu. 5. After saving changes in all open programs, press the Ctrl+Esc keys on the number keypad can be used. Unplug and reconnect the mouse cable to save your changes in all open program. 2. Use the keyboard to your computer. Cursor...
Quick Setup Guide
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... powered speakers. Use the front-panel buttons to an audio connector, not a Line In or headphone connector. Unplug headphones if they are connected to adjust volume. Log in monitor speakers, use the monitor front-panel Volume button to your computer, and then unplug and reconnect the speakers. Ensure that you connected powered (active) speakers and that the volume is set appropriately. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound...
... powered speakers. Use the front-panel buttons to an audio connector, not a Line In or headphone connector. Unplug headphones if they are connected to adjust volume. Log in monitor speakers, use the monitor front-panel Volume button to your computer, and then unplug and reconnect the speakers. Ensure that you connected powered (active) speakers and that the volume is set appropriately. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound...
Quick Setup Guide
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... Do not connect a telephone cable to a local area network (LAN). Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - Software troubleshooting To repair software problems, try these methods: ● Turn the...
... Do not connect a telephone cable to a local area network (LAN). Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - Software troubleshooting To repair software problems, try these methods: ● Turn the...
Quick Setup Guide
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...-screen instructions. Double-click the specific item (for which you want to open the Device Manager window. 3. Or, to revert to update or rollback. (For example, DVD/CD-ROM drives). 4. Click the plus sign (+) to expand the type of device you want to an earlier version of the driver if the new one does not solve your computer, use the System Recovery program. To add restore points manually: 1. To update a driver, click Update Driver...
...-screen instructions. Double-click the specific item (for which you want to open the Device Manager window. 3. Or, to revert to update or rollback. (For example, DVD/CD-ROM drives). 4. Click the plus sign (+) to expand the type of device you want to an earlier version of the driver if the new one does not solve your computer, use the System Recovery program. To add restore points manually: 1. To update a driver, click Update Driver...
Quick Setup Guide
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... warranty period. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to have parts replaced, you . Refer to the setup poster included with your system for repairs 19 By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Once the security...
... warranty period. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to have parts replaced, you . Refer to the setup poster included with your system for repairs 19 By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Once the security...