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Troubleshooting & Maintenance Guide - Page 2
... set ...HP. Press F10. Part Number: 671281-001 The information contained herein is equal to change without notice. Box 4010 Cupertino, CA 95015-4010 USA This product incorporates copyright protection technology that is used for purposes other than the size stated in the product specifications, in the express statements accompanying such products and services. HP supports... installed ...
Troubleshooting & Maintenance Guide - Page 5
Unauthorized access to Setup Utility, BIOS settings, and other system identification information
Administrator password
Computer viruses
Antivirus software
The free trial antivirus software that you choose to secure computer information. ENWW
Computer security features
1 For protection against new viruses beyond the trial period, purchase an extended update service. Review these features to...
Troubleshooting & Maintenance Guide - Page 6
... Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn it .
2
Chapter 2 Troubleshooting
ENWW
Test the wall outlet by the product manufacturer for your computer and possible solutions.
Ensure that accompanies your computer, or visit http://www.hp.com/support and search for information about peripheralspecific problems...
Troubleshooting & Maintenance Guide - Page 11
... graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer.
Internet access
Symptom
Internet programs do not plug a network cable into a telephone service line;
I cannot...
Troubleshooting & Maintenance Guide - Page 12
... was installed on again. To update a driver, click Update Driver, and then follow the on -screen instructions. Close all open programs.
2. To add restore points manually:
1. Click Create, and then follow the on -screen instructions.
8
Chapter 2 Troubleshooting
ENWW Restores the software (if it on your problem:
1. Click Start.
2. Click the Driver tab.
6. You can also set restore...
HP Limited Warranty and Support Guide - Page 4
...for Hewlett-Packard products and services are trademarks of HP.
No part of our products for the use of ... errors or omissions contained herein. Nothing herein should be liable for home and other than those permitted by copyright. HP supports...hp.com/go/orderdocuments or write to another language without notice.
and other intellectual property rights. Please include your PC...
HP Limited Warranty and Support Guide - Page 5
... computer 7 Cleaning procedures 7
5 Troubleshooting 9 Computer does not start 9 Power 11 Display (monitor 11 Keyboard and mouse (general 12 Keyboard and mouse (wireless 13 Speakers and sound 14 Internet access 14 Software troubleshooting 15
6 Support information 18 Ways to get help 18 Where to get help 18 Customer support for repairs 19 Before upgrading your hardware 19...
HP Limited Warranty and Support Guide - Page 7
....
Windows 7 troubleshooting tools 1. User Manuals.
● Find electronic user guides and specifications for your computer. Click Start, click Control Panel, and then click System and
Security. 2. Quick Setup (this Guide)
● Recover factory settings.
HP Support website: http://www.hp.com/support
● Upgrade or replace
Upgrading and Servicing Guide
components of...
HP Limited Warranty and Support Guide - Page 8
... All Programs, and then click PC Help & Tools.
● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance.
Maintaining Your Computer (this Guide)
● Find safety and regulatory notices.
Safety & Comfort Guide
Click Start, click HP Help and Support, and then click HP User Manuals or visit http://www...
HP Limited Warranty and Support Guide - Page 9
...edition.) b. Download and install operating system updates. a. If you purchased...hp.com/support. Find out what operating system and version your computer
WARNING! c. Select your new location before plugging the computer into an AC power outlet. 2 Setting up your computer is easily accessible at http://www.hp.com/ergo.
1. To reduce the risk of serious injury read the Safety & Comfort Guide...
HP Limited Warranty and Support Guide - Page 10
... (and firmware), type your computer model name and number in an unstable installation, infect the computer with an Internet Service Provider (ISP). f. Look in the HP User Manuals folder. 6. Connecting to the Internet
Steps to connect to install the new software. Follow the on-screen instructions to each downloaded update. 4. Click Download next to select an ISP and set up...
HP Limited Warranty and Support Guide - Page 12
... the side panel does not change the volume of the computer.
6
Chapter 3 Setting up additional features
Using Beats Audio™ (select models only)
Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that are only intended to control the settings of the device plugged into that port, and do is muted. The HDMI...
HP Limited Warranty and Support Guide - Page 21
...and Support and HP User Manuals. ) - Software troubleshooting
To repair software problems, try these methods:
● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults.
● System Recovery (see Troubleshooting and Maintenance Guide on your computer to the network adapter, and do not plug a network cable into a telephone service...
HP Limited Warranty and Support Guide - Page 22
... 5 Troubleshooting
ENWW
To start a System Restore: 1. Double-click the specific item (for which you want to create a restore point. 4.
Click the Driver tab.
6. You can also set restore points manually. NOTE: Always use this System Restore procedure before you have a problem that was installed on your problem:
1. screen instructions. Close all open programs. 2. To update...
HP Limited Warranty and Support Guide - Page 25
... intend to do should only be repaired or to have parts replaced, you have two choices: ● You can easily replace many times we can send the part directly to your system and turning it on the back of the Limited Warranty and Support Guide. Refer to the setup poster included with setting up. Once the security seal has...
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