Troubleshooting & Maintenance Guide
Page 6
.... When the cables connecting the computer to be properly connected. Or, press and hold the Power button on or start Symptom Possible solution Error message: Hard disk drive error. If Windows opens, immediately back up , or using your computer model. Either the hard disk drive or the system board may need to the external power source are plugged in , and turn on the computer for 5 or more information or for information about peripheralspecific problems, such...
.... When the cables connecting the computer to be properly connected. Or, press and hold the Power button on or start Symptom Possible solution Error message: Hard disk drive error. If Windows opens, immediately back up , or using your computer model. Either the hard disk drive or the system board may need to the external power source are plugged in , and turn on the computer for 5 or more information or for information about peripheralspecific problems, such...
Troubleshooting & Maintenance Guide
Page 8
... in Windows 7: 1. Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are bent, reconnect the monitor connector cable to the back of the monitor and to make the screen display visible again. Click Start, and then click Control Panel. 2. Use the mouse to turn off the computer, unplug and reconnect the keyboard to the computer. Press the Power button on the screen...
... in Windows 7: 1. Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are bent, reconnect the monitor connector cable to the back of the monitor and to make the screen display visible again. Click Start, and then click Control Panel. 2. Use the mouse to turn off the computer, unplug and reconnect the keyboard to the computer. Press the Power button on the screen...
Troubleshooting & Maintenance Guide
Page 9
... Enter. 6. ENWW Keyboard and mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to mouse movement. If the mouse is the keyboard shortcut for Save on the keyboard simultaneously to select the Arrow button that the arrow keys on the number keypad. Press the Alt+Tab keys simultaneously to navigate to save changes in all open programs, press the Ctrl+Esc keys...
... Enter. 6. ENWW Keyboard and mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to mouse movement. If the mouse is the keyboard shortcut for Save on the keyboard simultaneously to select the Arrow button that the arrow keys on the number keypad. Press the Alt+Tab keys simultaneously to navigate to save changes in all open programs, press the Ctrl+Esc keys...
Troubleshooting & Maintenance Guide
Page 10
... the mouse connection is established, continue by using the following illustrations are using the wireless keyboard or wireless mouse within range of the receiver, and away from interference from a USB connector on the receiver lights or stops flashing. The receiver, wireless keyboard, and wireless mouse shown in the following steps. Ensure that you connected the speakers to reactivate it . Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or...
... the mouse connection is established, continue by using the following illustrations are using the wireless keyboard or wireless mouse within range of the receiver, and away from interference from a USB connector on the receiver lights or stops flashing. The receiver, wireless keyboard, and wireless mouse shown in the following steps. Ensure that you connected the speakers to reactivate it . Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or...
Troubleshooting & Maintenance Guide
Page 11
.... Under Hardware and Sound, click Troubleshoot and audio playback. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Try to a better position. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Your computer might damage the network adapter. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. If...
.... Under Hardware and Sound, click Troubleshoot and audio playback. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. Try to a better position. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Your computer might damage the network adapter. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. If...
Troubleshooting & Maintenance Guide
Page 12
... the software was installed on page 10) - To start a System Restore: 1. Type Device Manager into the Start Search box, and then click Device Manager to an earlier version of Microsoft Windows. NOTE: Always use the System Recovery program. Close all open the Device Manager window. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Or, to revert to open programs. 2. Under Protection Settings, select the disk for example, HP DVD...
... the software was installed on page 10) - To start a System Restore: 1. Type Device Manager into the Start Search box, and then click Device Manager to an earlier version of Microsoft Windows. NOTE: Always use the System Recovery program. Close all open the Device Manager window. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Or, to revert to open programs. 2. Under Protection Settings, select the disk for example, HP DVD...
Troubleshooting & Maintenance Guide
Page 15
... Yes to allow the program to a removable disc or USB flash drive. If Windows 7 is not responding, but the computer is working and Windows 7 is responding, use these steps to perform a System Recovery. 1. After System Recovery is complete, click Finish to restart the computer. 9. Turn off the computer. If necessary, press and hold the Power button until the Windows is Loading Files... message appears on...
... Yes to allow the program to a removable disc or USB flash drive. If Windows 7 is not responding, but the computer is working and Windows 7 is responding, use these steps to perform a System Recovery. 1. After System Recovery is complete, click Finish to restart the computer. 9. Turn off the computer. If necessary, press and hold the Power button until the Windows is Loading Files... message appears on...
Troubleshooting & Maintenance Guide
Page 16
... media or from the disc. Or, if the computer is working, create a backup DVD or backup USB flash drive containing all peripheral devices, and turn on . Use the arrow keys to select the USB device and press Enter to back up your hard disk drive. If you are prompted to boot from recovery media CAUTION: System Recovery deletes all data and programs you have not done so, select Back up the boot menu...
... media or from the disc. Or, if the computer is working, create a backup DVD or backup USB flash drive containing all peripheral devices, and turn on . Use the arrow keys to select the USB device and press Enter to back up your hard disk drive. If you are prompted to boot from recovery media CAUTION: System Recovery deletes all data and programs you have not done so, select Back up the boot menu...
Troubleshooting & Maintenance Guide
Page 17
... specific number of blank discs needed to make it will tell you the size of 8 GB). You can quit the process at any time. Insert the USB flash drive into a USB port on -screen instructions. Select Create recovery media using a USB flash drive, the program will resume where it left off. Label each disc as you make the set of discs in the recovery-disc set depends on the media is normal for example, Recovery 1, Recovery 2). Select Create recovery media...
... specific number of blank discs needed to make it will tell you the size of 8 GB). You can quit the process at any time. Insert the USB flash drive into a USB port on -screen instructions. Select Create recovery media using a USB flash drive, the program will resume where it left off. Label each disc as you make the set of discs in the recovery-disc set depends on the media is normal for example, Recovery 1, Recovery 2). Select Create recovery media...
Troubleshooting & Maintenance Guide
Page 19
... need and uninstall them. Check your system once a month for proper maintenance. Yearly System Recovery In time, your hard disk in the case of the keyboard and mouse, not work smoothly and effectively. Make a backup of your favorite programs. Windows Update Run Windows Update monthly to install updates. Keeping the computer free of dust, dirt, and heat Keeping your computer. Hard disk diagnostic Sometimes a failing hard disk can also move data to an external hard disk drive...
... need and uninstall them. Check your system once a month for proper maintenance. Yearly System Recovery In time, your hard disk in the case of the keyboard and mouse, not work smoothly and effectively. Make a backup of your favorite programs. Windows Update Run Windows Update monthly to install updates. Keeping the computer free of dust, dirt, and heat Keeping your computer. Hard disk diagnostic Sometimes a failing hard disk can also move data to an external hard disk drive...
HP Limited Warranty and Support Guide
Page 5
... computer 3 Connecting to the Internet 4 3 Setting up additional features 6 Using Beats Audio™ (select models only 6 Using the HDMI port controls (select models only 6 4 Maintaining your computer 7 Cleaning procedures 7 5 Troubleshooting 9 Computer does not start 9 Power 11 Display (monitor 11 Keyboard and mouse (general 12 Keyboard and mouse (wireless 13 Speakers and sound 14 Internet access 14 Software troubleshooting 15 6 Support information 18 Ways to get help 18 Where to get help 18 Customer support for repairs 19 Before upgrading your hardware 19...
... computer 3 Connecting to the Internet 4 3 Setting up additional features 6 Using Beats Audio™ (select models only 6 Using the HDMI port controls (select models only 6 4 Maintaining your computer 7 Cleaning procedures 7 5 Troubleshooting 9 Computer does not start 9 Power 11 Display (monitor 11 Keyboard and mouse (general 12 Keyboard and mouse (wireless 13 Speakers and sound 14 Internet access 14 Software troubleshooting 15 6 Support information 18 Ways to get help 18 Where to get help 18 Customer support for repairs 19 Before upgrading your hardware 19...
HP Limited Warranty and Support Guide
Page 7
....hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of information Where to use the Microsoft Help and Support Windows 7 operating system. 1 Getting information Type of your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer model. ● Order parts and find ● Set...
....hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of information Where to use the Microsoft Help and Support Windows 7 operating system. 1 Getting information Type of your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer model. ● Order parts and find ● Set...
HP Limited Warranty and Support Guide
Page 9
...) outlet that all ventilation openings are shown under Windows edition.) b. Open your country and language, if necessary, and click Support & Drivers. The operating system and version are unobstructed and cabling is located on or damaged by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. Download and install operating system updates. The guide is not in a walkway...
...) outlet that all ventilation openings are shown under Windows edition.) b. Open your country and language, if necessary, and click Support & Drivers. The operating system and version are unobstructed and cabling is located on or damaged by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. Download and install operating system updates. The guide is not in a walkway...
HP Limited Warranty and Support Guide
Page 10
... -screen instructions to install each update you might want to download. h. Select Download drivers and software (and firmware), type your computer model from Product search results. Select your computer. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Connect the hardware as shown on the setup view. 2. Read the Safety & Comfort Guide...
... -screen instructions to install each update you might want to download. h. Select Download drivers and software (and firmware), type your computer model from Product search results. Select your computer. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Connect the hardware as shown on the setup view. 2. Read the Safety & Comfort Guide...
HP Limited Warranty and Support Guide
Page 12
... Fn+B to experience crisp and clear sound separation. 3 Setting up additional features ENWW If you are optimized for you need to do not control any other media devices on the computer is plugged into the HDMI port. Unless a device is muted. Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on the back panel. To turn Beats on -screen menu displays. A new on , press the Beats...
... Fn+B to experience crisp and clear sound separation. 3 Setting up additional features ENWW If you are optimized for you need to do not control any other media devices on the computer is plugged into the HDMI port. Unless a device is muted. Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on the back panel. To turn Beats on -screen menu displays. A new on , press the Beats...
HP Limited Warranty and Support Guide
Page 18
... mouse is the keyboard shortcut for Save on the keyboard simultaneously to save changes in all open program. 2. After saving changes in the selected program (Ctrl+S is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Use the keyboard to display the Windows Start menu. 5. Press the Alt+Tab keys simultaneously to navigate to save changes in all open...
... mouse is the keyboard shortcut for Save on the keyboard simultaneously to save changes in all open program. 2. After saving changes in the selected program (Ctrl+S is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Use the keyboard to display the Windows Start menu. 5. Press the Alt+Tab keys simultaneously to navigate to save changes in all open...
HP Limited Warranty and Support Guide
Page 20
...) connector on -screen display (OSD) and ensure that audio is set appropriately. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. Log in monitor speakers, use the monitor front-panel Volume button to adjust volume. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Turn off your ISP, and start automatically. Under Hardware and Sound, click Troubleshoot and audio playback...
...) connector on -screen display (OSD) and ensure that audio is set appropriately. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. Log in monitor speakers, use the monitor front-panel Volume button to adjust volume. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Turn off your ISP, and start automatically. Under Hardware and Sound, click Troubleshoot and audio playback...
HP Limited Warranty and Support Guide
Page 21
... use before the software was installed. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Do not connect a telephone cable to the Internet. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable into a telephone service line; In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network...
... use before the software was installed. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Do not connect a telephone cable to the Internet. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable into a telephone service line; In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network...
HP Limited Warranty and Support Guide
Page 22
... Settings, select the disk for example, HP DVD Writer 640b). 5. Click Create, and then follow the on your problem: 1. Double-click the specific item (for which you have a problem that might be due to software that was installed on - To update a driver, click Update Driver, and then follow the on-screen instructions. To add restore points manually: 1. Click Start, right-click Computer, click Properties, and then click System protection. 3. Updating device drivers...
... Settings, select the disk for example, HP DVD Writer 640b). 5. Click Create, and then follow the on your problem: 1. Double-click the specific item (for which you have a problem that might be due to software that was installed on - To update a driver, click Update Driver, and then follow the on-screen instructions. To add restore points manually: 1. Click Start, right-click Computer, click Properties, and then click System protection. 3. Updating device drivers...
HP Limited Warranty and Support Guide
Page 25
... problems setting up and running is then, to do should only be a charge, but the helpful support is necessary, the HP Customer Care Center will assist you. ENWW Customer support for repairs If your computer needs to be repaired or to get you up your home or business in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. These services are covered...
... problems setting up and running is then, to do should only be a charge, but the helpful support is necessary, the HP Customer Care Center will assist you. ENWW Customer support for repairs If your computer needs to be repaired or to get you up your home or business in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. These services are covered...