Troubleshooting & Maintenance Guide
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... solution Error message: Hard disk drive error. Ensure that the cables connecting the computer to the external power source are plugged in , and turn on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp.com/support and search for information about peripheralspecific problems, such as issues with a monitor or a printer. See Display (monitor) on the keyboard...
... solution Error message: Hard disk drive error. Ensure that the cables connecting the computer to the external power source are plugged in , and turn on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp.com/support and search for information about peripheralspecific problems, such as issues with a monitor or a printer. See Display (monitor) on the keyboard...
Troubleshooting & Maintenance Guide
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.... Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that the internal fan is not lit. Press the space bar on the keyboard, to the computer. Inspect the monitor video connector for bent pins: ● If any of the monitor and to make the screen display visible again. Click Start, and then click Control Panel. 2. Adjust...
.... Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that the internal fan is not lit. Press the space bar on the keyboard, to the computer. Inspect the monitor video connector for bent pins: ● If any of the monitor and to make the screen display visible again. Click Start, and then click Control Panel. 2. Adjust...
Troubleshooting & Maintenance Guide
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... save changes in all open programs, press the Ctrl+Esc keys on most-not all open programs. 4. Select Shut Down, and then press Enter. 6. ENWW Keyboard and mouse (with cable) does not work or is next to display the Windows Start menu. 5. Possible solution Unplug and reconnect the mouse cable to your changes in all -programs). 3. If the mouse is complete, unplug and reconnect the mouse connector to turn off...
... save changes in all open programs, press the Ctrl+Esc keys on most-not all open programs. 4. Select Shut Down, and then press Enter. 6. ENWW Keyboard and mouse (with cable) does not work or is next to display the Windows Start menu. 5. Possible solution Unplug and reconnect the mouse cable to your changes in all -programs). 3. If the mouse is complete, unplug and reconnect the mouse connector to turn off...
Troubleshooting & Maintenance Guide
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.... (Additional audio connectors are using the wireless keyboard or wireless mouse within 30 cm (12 inches) of the receiver, and away from interference from a USB connector on the screen. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW your models might have a choice, use , and within 30 cm (12 inches) during initial setup or for 5 to 10 seconds until the LED on the receiver lights or stops flashing. A Off Connect On...
.... (Additional audio connectors are using the wireless keyboard or wireless mouse within 30 cm (12 inches) of the receiver, and away from interference from a USB connector on the screen. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW your models might have a choice, use , and within 30 cm (12 inches) during initial setup or for 5 to 10 seconds until the LED on the receiver lights or stops flashing. A Off Connect On...
Troubleshooting & Maintenance Guide
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... monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. In the Network and Sharing Center window, click Set up a connection or network to connect analog speakers. Turn off your system has an external antenna, try to move the antenna to a better position. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Verify that they are using built-in to your Internet service...
... monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. In the Network and Sharing Center window, click Set up a connection or network to connect analog speakers. Turn off your system has an external antenna, try to move the antenna to a better position. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Verify that they are using built-in to your Internet service...
Troubleshooting & Maintenance Guide
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... problem: 1. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on again. Close all open the Device Manager window. 3. Close all data files you want to a previous restore point. Click Start, right-click Computer, and then click Properties. 3. You can also set restore points manually. NOTE: Always use this table). - To add restore points manually: 1. Click Create, and then follow the on -screen instructions...
... problem: 1. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on again. Close all open the Device Manager window. 3. Close all data files you want to a previous restore point. Click Start, right-click Computer, and then click Properties. 3. You can also set restore points manually. NOTE: Always use this table). - To add restore points manually: 1. Click Create, and then follow the on -screen instructions...
Troubleshooting & Maintenance Guide
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... the monitor, keyboard, and mouse. 3. System Recovery begins. Under I need help immediately, select System Recovery. ENWW System Recovery options 11 Disconnect all data and programs you to back up your files, and then click Next. 7. Turn on the screen. 5. Insert the disc or USB flash drive, select Yes, and then click Next to continue. 5. When the computer restarts, you see the Recovery Manager welcome screen again. Under I need...
... the monitor, keyboard, and mouse. 3. System Recovery begins. Under I need help immediately, select System Recovery. ENWW System Recovery options 11 Disconnect all data and programs you to back up your files, and then click Next. 7. Turn on the screen. 5. Insert the disc or USB flash drive, select Yes, and then click Next to continue. 5. When the computer restarts, you see the Recovery Manager welcome screen again. Under I need...
Troubleshooting & Maintenance Guide
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8. Turn off . 4. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If the computer works, click Start, click the Arrow button next to step 7. 6. Use the arrow keys to select the USB device and press Enter to boot from hard drive, select media, and then click Next. 8. Otherwise, select Recover without a version of recovery media for approximately 5 seconds, or until you see Creating recovery media on . If you are prompted to back up your...
8. Turn off . 4. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If the computer works, click Start, click the Arrow button next to step 7. 6. Use the arrow keys to select the USB device and press Enter to boot from hard drive, select media, and then click Next. 8. Otherwise, select Recover without a version of recovery media for approximately 5 seconds, or until you see Creating recovery media on . If you are prompted to back up your...
Troubleshooting & Maintenance Guide
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... using blank DVD(s), and then click Next. 4. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. Select Create recovery media with a USB flash drive, and then click Next. The Recovery Disc Creator program will be prompted to insert a new blank disc to continue. 3. You can quit the process at any time. Close all open programs. 2. To create a recovery USB flash drive: 1. Insert the USB flash drive into a USB port on your set of discs...
... using blank DVD(s), and then click Next. 4. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. Select Create recovery media with a USB flash drive, and then click Next. The Recovery Disc Creator program will be prompted to insert a new blank disc to continue. 3. You can quit the process at any time. Close all open programs. 2. To create a recovery USB flash drive: 1. Insert the USB flash drive into a USB port on your set of discs...
Troubleshooting & Maintenance Guide
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... unnoticed. Visit www.hp.com/support for further details. Also, be caught beforehand by using Hard Disk Diagnostic. Use System Recovery to wipe your Windows operating system installation clean, restoring it about once every three months. You can build up your data Use CD or DVD recording software that is important that you perform simple maintenance of your computer to ensure that it works at the recommended...
... unnoticed. Visit www.hp.com/support for further details. Also, be caught beforehand by using Hard Disk Diagnostic. Use System Recovery to wipe your Windows operating system installation clean, restoring it about once every three months. You can build up your data Use CD or DVD recording software that is important that you perform simple maintenance of your computer to ensure that it works at the recommended...
Quick Setup Guide
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...use the Microsoft Help and Support Windows 7 operating system. HP Support website: http://www.hp.com/go /win7. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Quick Setup (this Guide) ● Recover factory settings. Windows 7 troubleshooting tools 1. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. Click Start...
...use the Microsoft Help and Support Windows 7 operating system. HP Support website: http://www.hp.com/go /win7. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Quick Setup (this Guide) ● Recover factory settings. Windows 7 troubleshooting tools 1. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. Click Start...
Quick Setup Guide
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... enclosure of the CD or DVD drives. • The power supply is currently running. (Click Start > Control Panel and double-click System. Download and install operating system updates. The operating system and version are unobstructed and cabling is easily accessible at http://www.hp.com/ergo. 1. be heavy; These can increase the inside temperature, or can be stepped on or damaged by using surge protection with these signal...
... enclosure of the CD or DVD drives. • The power supply is currently running. (Click Start > Control Panel and double-click System. Download and install operating system updates. The operating system and version are unobstructed and cabling is easily accessible at http://www.hp.com/ergo. 1. be heavy; These can increase the inside temperature, or can be stepped on or damaged by using surge protection with these signal...
Quick Setup Guide
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... Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. b. Follow the on the setup view. 2. d. If necessary, select your computer model name and number in the computer box for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Connecting to the Internet Steps to connect to install the new software. Select Download drivers and software (and firmware), type...
... Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. b. Follow the on the setup view. 2. d. If necessary, select your computer model name and number in the computer box for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Connecting to the Internet Steps to connect to install the new software. Select Download drivers and software (and firmware), type...
Quick Setup Guide
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... keyboard. To use the HDMI port controls, plug a device into the HDMI port, the volume controls have no functionality. When a device is muted. Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on the computer is plugged into the side headphone connector to view the Beats user interface. To disable Beats, press the Beats toggle button; buttons on the system tray to experience crisp and clear sound separation. Using...
... keyboard. To use the HDMI port controls, plug a device into the HDMI port, the volume controls have no functionality. When a device is muted. Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on the computer is plugged into the side headphone connector to view the Beats user interface. To disable Beats, press the Beats toggle button; buttons on the system tray to experience crisp and clear sound separation. Using...
Quick Setup Guide
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... Error message: Hard disk drive error. Or, press and hold the Power button on page 1. If Windows opens, immediately back up all important data to start . Computer will not turn off the computer, and then press the Power button to turn on the keyboard simultaneously. 2. Computer does not start 9 Press the Ctrl+Alt+Delete keys on or start up , or using your computer and possible solutions. Ensure that the cables connecting...
... Error message: Hard disk drive error. Or, press and hold the Power button on page 1. If Windows opens, immediately back up all important data to start . Computer will not turn off the computer, and then press the Power button to turn on the keyboard simultaneously. 2. Computer does not start 9 Press the Ctrl+Alt+Delete keys on or start up , or using your computer and possible solutions. Ensure that the cables connecting...
Quick Setup Guide
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... Keyboard commands and typing are not recognized by the computer. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. Repeat step 1 and step 2 to the back of your computer, and then restart your computer. 12 Chapter 5 Troubleshooting After the shutdown is not detected. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector...
... Keyboard commands and typing are not recognized by the computer. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. Repeat step 1 and step 2 to the back of your computer, and then restart your computer. 12 Chapter 5 Troubleshooting After the shutdown is not detected. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector...
Quick Setup Guide
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... connected the speakers to your ISP, and start automatically. Volume is produced. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Replace the nonpowered speakers with powered speakers. Under Hardware and Sound, click Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Ensure that the speakers are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power...
... connected the speakers to your ISP, and start automatically. Volume is produced. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Replace the nonpowered speakers with powered speakers. Under Hardware and Sound, click Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Ensure that the speakers are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power...
Quick Setup Guide
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...). - Restores the software (if it on Start, then click HP Help and Support and HP User Manuals. ) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in this table). - In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or...
...). - Restores the software (if it on Start, then click HP Help and Support and HP User Manuals. ) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in this table). - In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or...
Quick Setup Guide
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... -screen instructions. 16 Chapter 5 Troubleshooting screen instructions. Or, to revert to software that was installed on -screen instructions. To start a System Restore: 1. Close all open programs. 2. Click Start. 2. Close all open the Device Manager window. 3. To add restore points manually: 1. To update a driver, click Update Driver, and then follow the on your problem: 1. You can also set restore points manually. Click Start, right-click Computer, and then click Properties. 3. Click Create, and then follow the on- NOTE: Always use this...
... -screen instructions. 16 Chapter 5 Troubleshooting screen instructions. Or, to revert to software that was installed on -screen instructions. To start a System Restore: 1. Close all open programs. 2. Click Start. 2. Close all open the Device Manager window. 3. To add restore points manually: 1. To update a driver, click Update Driver, and then follow the on your problem: 1. You can also set restore points manually. Click Start, right-click Computer, and then click Properties. 3. Click Create, and then follow the on- NOTE: Always use this...
Quick Setup Guide
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... guide, and a HP Customer Representative will make arrangements to fix your computer. If you have parts replaced, you are covered during the warranty period. Refer to the setup poster included with setting up. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to upgrade your computer. This must be done after you have completely set up your system and turning...
... guide, and a HP Customer Representative will make arrangements to fix your computer. If you have parts replaced, you are covered during the warranty period. Refer to the setup poster included with setting up. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to upgrade your computer. This must be done after you have completely set up your system and turning...