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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 1
... I turn on L&TT, please see the user guide. Where is the L&TT user guide 2 How do I install L&TT 3 How do I run L&TT 4 How do I check my drive is installed correctly 6 How do I use L&TT to find my drive serial number 7 How do I verify that my drive's firmware is up to date 8 How do I check the health of the assessment test to help you follow instructions from HP support.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 3
This is available for free download from http://www.hp.com/support/tapetools and on any server that came with your drive. How do I install L&TT? • L&TT is most likely to be the backup server, but it is the latest version. • Install L&TT on the CD that can "see" your tape drive. The download version is preferred as it could be another server if you are using a SAN. • You will need the tape driver installed to run the performance tests.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 4
Install L&TT 2. Select the device you want to scan and find your devices 6. Double click on the desktop icon 4. Use defaults in pop-ups 5. Wait for L&TT to work with Turn off services that may lock the tape drive such as backup software services and Removable Storage Service (RSM) 3. How do I run L&TT? 1.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 6
Any issues should be requested by support it will be corrected before attempting to verify the HBA, cabling and drive are not causing any bottlenecks 4. Leave L&TT installed for future use the drive 5. If it finds your device during the scan 3. See if it can, select that device and run L&TT 2. How do I check my drive is installed correctly? 1. Install and run the device performance test to use -
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 7
How do I use L&TT to find my drive serial number? • Install and run L&TT • Select the device and click Identity on the toolbar. • The serial number is displayed under the Device Information tab. • It is also available from the support ticket.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 8
In the Local Firmware Files tab, click Get Firmware from Web. You will need internet access for this. If not please refer to date? Select the device and click Firmware on the toolbar. 3. Install and run L&TT 2. How do I verify that my drive's firmware is up to the user guide. 1.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 11
How do I generate a support ticket? 1. In the Support ticket tab, click Extract or Refresh Device Data. 4. Click View Support Ticket. 5. Use this to examine the ticket. Install and run L&TT 2. The support ticket contains a section called Device Analysis, which examines the logs within the drive and gives an assessment of their health along with appropriate recommendations. The ticket viewer will appear. Select the device and click Support on the toolbar. 3.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 13
....ltt file. Install and run the Drive Assessment Test? 1. Open the Test Results tab to see the results of the test. 7. How do I run L&TT 2. Select the Drive Assessment test from Test Group. • Leave the options as default. • Use a known good, preferably new, tape that can be observed but are not critical. 8. If the test fails with...
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 15
... fine. If the test fails using a good tape, this case. Contact support in this indicates a faulty drive. The Drive Assessment test automates HP engineering expertise to ensure that you use a known good (preferably new) tape to accurately determine the health of the problem. The test evaluates whether or not a specific drive/tape combination will perform backups and restores as expected. If the drive is measuring the health...
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 16
... tape to Detailed Device information > Tape at address > (loaded tape) > Cartridge Health in the support ticket and examine the margins. Generate a support ticket for that wrote it. d. Go to compare results. Drive measurements measures the quality of my data cartridge? (LTO only) 1. Load the data cartridge into an LTO drive of the data written on the tape. b. Repeat the procedure with the tape. How do I check...
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 17
Select the device and click Test on the toolbar. 4. Open the Test Results tab to see the results of known good health. 2. Select the Media Validation test from Test Group. 6. In the Test Execution tab, select the drive 5. The test will read the whole tape so may take a long time. 7. Load the data cartridge into a drive of the test. Install and run L&TT 3. How do I check the health of my data cartridge? (Non-LTO) 1. Click Start Test.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 18
Was my backup successful? (LTO only) 1. o Drive measurements measures the quality of the data written on the tape. Repeat the backup using a different drive and tape combination. Check the following information: o Data on which the backup was performed. 2. After the backup, generate a support ticket for the drive on tape measures the quality of the data as viewed by the drives that wrote it. 3. Go to Detailed Device information > Tape at address > (loaded tape) > Cartridge...
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 19
Go to Detailed Device information > Tape at address > Ejected Tape > Cartridge Usage section of the support ticket to see the number of cleans performed and the estimated number of cleans remaining. After the clean is finished, generate a support ticket for the drive that was just cleaned. 3. Perform a clean as you normally would. 2. How many more uses are left with this cleaning cartridge? (LTO only) 1.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 20
Please check with your backup vendor if actual backup performance is independent of the disk subsystem. Note this test is significantly slower. How fast will be the slower of these two measurements. • Use the Device Performance test to measure the speed of the tape drive. • Use the System Performance Backup Pre-test to the tape. Backup performance will my backups be written to measure the speed of the backup application. To determine backup performance, you must measure how fast the disks can deliver data and how fast data can be ?
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 21
How fast will be the slower of these two measurements. • Use the Device Performance test to measure the speed of the backup application and uses test restore data. Note this test is significantly slower. Please check with your backup vendor if actual backup performance is independent of the tape drive. • Use the System Performance Restore Pre-test to disk. Restore performance will my restores be written to measure the speed of the disk subsystem. To determine restore performance, you must measure how fast data can be read reads from tape and how fast data can be ?
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 22
or as shown - Install and run the Device Performance test? 1. See Drive Performance Results tab for results and start 4. Set parameters as preferred - Select the device and click Dev Perf on the toolbar. 3. How do I run L&TT 2.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 26
... 2. Use the Device Performance test to measure a specific tape/drive combination. Set parameters as the capacity marked on the toolbar. 4. and start. The amount of the tape/drive combination. Select the device and click Dev Perf on the cartridge which assumes 2:1 compression ratio and reasonably good error rate. Note the Test Size is impacted by the compression ratio of the data and the error rate performance...
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 27
Click on Send Support Ticket by HP support Click on your details 3. Archive the files (to save the ticket files (one header file and one data file for each device) into a directory. 2. Use Save Support Ticket to compress them) and e-mail the archive file via another computer. • Use the email address given by Email 2. How do I send a support ticket by e-mail? • If you have e-mail set up form with your server then 1. Fill out the pop-up on Send • If not then 1.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 29
Recreate the issue so that begin with EventLog and mail them to Event Log. 3. You may be asked for troubleshooting L&TT issues. Archive all the files that is recorded. 4. the rest are backups of previous EventLogs. Check Add I/O History to L&TT Support (LTT_team@hp.com). Open the Preferences menu. 2. Locate the /logs directory. 5. The most recent file is useful for the L&TT event log by the L&TT support team. This log records L&TT activity and is EventLog.ltt; The most useful event logs have I send an L&TT event log? How do I /O history enabled. 1.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 33
Select the device and click Test on or off Prevent Media Removal or hardware Data Compression? 1. Select Drive Configuration Utility from Test Group. 4. Install and run L&TT 2. to configure Prevent Media Removal and Data Compression. 5. Click Options... Start the test How do I turn on the toolbar. 3.

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  • HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version
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