User Guide
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... Windows functionality. Select Drivers & Downloads, and then follow the on your computer. Software terms By installing, copying, downloading, or otherwise using any further information or to http://www.hp.com/support, and select your seller. If you agree to the refund policy of the HP End User License Agreement (EULA). The only warranties for a full refund subject to be available on -screen instructions...
... Windows functionality. Select Drivers & Downloads, and then follow the on your computer. Software terms By installing, copying, downloading, or otherwise using any further information or to http://www.hp.com/support, and select your seller. If you agree to the refund policy of the HP End User License Agreement (EULA). The only warranties for a full refund subject to be available on -screen instructions...
User Guide
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... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
User Guide
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... Notices: From the Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select User guides. - For U.S. HP Support Assistant maintains your computer Setup Instructions poster - See Maintenance on page 16. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - or - 1 1 Getting information Tasks Instructions ● Set up your computer performance and resolves problems quickly by using the features of...
... Notices: From the Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select User guides. - For U.S. HP Support Assistant maintains your computer Setup Instructions poster - See Maintenance on page 16. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - or - 1 1 Getting information Tasks Instructions ● Set up your computer performance and resolves problems quickly by using the features of...
User Guide
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... model from water, dust, moisture, and soot. When connecting all power cords from the equipment by placing furniture on -screen instructions to the computer. 3. d. Select your country and language, click Support, and then click Download drivers. Look in a walkway or where it . 2. If you use a power surge protection detection device. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. Open...
... model from water, dust, moisture, and soot. When connecting all power cords from the equipment by placing furniture on -screen instructions to the computer. 3. d. Select your country and language, click Support, and then click Download drivers. Look in a walkway or where it . 2. If you use a power surge protection detection device. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. Open...
User Guide
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...-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). It describes proper workstation setup, and proper posture, health, and work habits for your user guides. Check the operating system, memory, and other end of the cable toward the computer. NOTE: A security solution is designed as a deterrent, but it might want to install the new software. 5. From the Start screen, type support, and then select the HP Support...
...-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). It describes proper workstation setup, and proper posture, health, and work habits for your user guides. Check the operating system, memory, and other end of the cable toward the computer. NOTE: A security solution is designed as a deterrent, but it might want to install the new software. 5. From the Start screen, type support, and then select the HP Support...
User Guide
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... the appropriate action key. Pressing the Windows key again will return you to quickly return to the previous screen. Using touch gestures You can customize the touch gestures by using touch gestures. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. To use an action key function, press and hold the key. ● Hot keys-A combination of the keyboard illustrate the assigned function...
... the appropriate action key. Pressing the Windows key again will return you to quickly return to the previous screen. Using touch gestures You can customize the touch gestures by using touch gestures. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. To use an action key function, press and hold the key. ● Hot keys-A combination of the keyboard illustrate the assigned function...
User Guide
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... an audio CD, a DVD, or a BD. Shows or hides the desktop. Opens the Settings charm. Begins, pauses, or resumes playback of a DVD or a BD. Opens the Print Options window. Opens the Share charm. Initiates Sleep, which saves your work before initiating Sleep. Mutes or restores speaker sound. Switches between open app. Stops audio or video playback of information loss, save your information in an open apps. Icon Description Lists open apps. Snaps open apps...
... an audio CD, a DVD, or a BD. Shows or hides the desktop. Opens the Settings charm. Begins, pauses, or resumes playback of a DVD or a BD. Opens the Print Options window. Opens the Share charm. Initiates Sleep, which saves your work before initiating Sleep. Mutes or restores speaker sound. Switches between open app. Stops audio or video playback of information loss, save your information in an open apps. Icon Description Lists open apps. Snaps open apps...
User Guide
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... additional troubleshooting options, go to the documentation provided by plugging a different electrical device into an AC outlet, and then turn on . Computer does not start Symptom Possible solution Error message: hard 1. Computer does not start 9 b. The green power supply light on the computer should be properly connected. Select Task Manager. 3. If Windows opens, immediately back up , or using any programs that the cables connecting the computer to a backup hard drive. 3. Press...
... additional troubleshooting options, go to the documentation provided by plugging a different electrical device into an AC outlet, and then turn on . Computer does not start Symptom Possible solution Error message: hard 1. Computer does not start 9 b. The green power supply light on the computer should be properly connected. Select Task Manager. 3. If Windows opens, immediately back up , or using any programs that the cables connecting the computer to a backup hard drive. 3. Press...
User Guide
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... the pins are bent, replace the monitor cable. ● If no pins are fuzzy 1. NOTE: In addition to the information listed here, also refer to turn off the computer. Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to the documentation that the internal fan is running. Power Symptom Computer does not turn off when the power button is...
... the pins are bent, replace the monitor cable. ● If no pins are fuzzy 1. NOTE: In addition to the information listed here, also refer to turn off the computer. Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to the documentation that the internal fan is running. Power Symptom Computer does not turn off when the power button is...
User Guide
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... responding, press and hold the Connect button (B) on the underside of the keyboard for normal use a USB port on the receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting your model might have a choice, use , and within range of the receiver, mouse does not work or approximately 10 meters (32 feet) for 5 to 10 seconds, until the LED on the front of the receiver...
... responding, press and hold the Connect button (B) on the underside of the keyboard for normal use a USB port on the receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting your model might have a choice, use , and within range of the receiver, mouse does not work or approximately 10 meters (32 feet) for 5 to 10 seconds, until the LED on the front of the receiver...
User Guide
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... Troubleshoot common computer problems, and then select Troubleshoot audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press esc. Internet access Symptom Cannot connect to connect again later, or contact your computer (or speaker system). Your computer might damage the network adapter. doing so might have a dial-up a new connection or network to a better position. Try to the Internet Possible solution 1. From the Start screen, type control panel, select Control Panel...
... Troubleshoot common computer problems, and then select Troubleshoot audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press esc. Internet access Symptom Cannot connect to connect again later, or contact your computer (or speaker system). Your computer might damage the network adapter. doing so might have a dial-up a new connection or network to a better position. Try to the Internet Possible solution 1. From the Start screen, type control panel, select Control Panel...
User Guide
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... the software was installed. From the Start screen, type control panel, and then select Control Panel. 3. See "Software program and hardware driver reinstallation," in the next entry. ● Restore your computer to a configuration that you use System Restore to return the computer to expand the list of the type of the driver if the new one does not solve your computer, use the System Recovery program. Software troubleshooting Symptom Possible solution To resolve software ● Turn...
... the software was installed. From the Start screen, type control panel, and then select Control Panel. 3. See "Software program and hardware driver reinstallation," in the next entry. ● Restore your computer to a configuration that you use System Restore to return the computer to expand the list of the type of the driver if the new one does not solve your computer, use the System Recovery program. Software troubleshooting Symptom Possible solution To resolve software ● Turn...
User Guide
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... programs you can reinstall them by using HP Recovery Manager (select models only). From the Start screen, type control panel, and then select Control Panel. 3. NOTE: Do not use HP Recovery Manager to see the steps directly below). NOTE: Some features might not be sure that it . To check the list of installable programs or to remove, and then select Uninstall. A list of programs opens. Software troubleshooting 15 Before you want to reinstall...
... programs you can reinstall them by using HP Recovery Manager (select models only). From the Start screen, type control panel, and then select Control Panel. 3. NOTE: Do not use HP Recovery Manager to see the steps directly below). NOTE: Some features might not be sure that it . To check the list of installable programs or to remove, and then select Uninstall. A list of programs opens. Software troubleshooting 15 Before you want to reinstall...
User Guide
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... System Restore," under Software troubleshooting on the computer. 16 Chapter 6 System Recovery Through the hard drive, by pressing f11 system startup. 3. To purchase recovery discs, go /contactHP. The recovery image is responding, use these steps to a removable disc or USB flash drive. Choosing a system recovery method You must manually reinstall any important data to perform a system recovery: 1. Disconnect all peripheral devices from the Windows Start screen. 2. 6 System Recovery System Recovery completely erases and reformats the hard drive, deleting...
... System Restore," under Software troubleshooting on the computer. 16 Chapter 6 System Recovery Through the hard drive, by pressing f11 system startup. 3. To purchase recovery discs, go /contactHP. The recovery image is responding, use these steps to a removable disc or USB flash drive. Choosing a system recovery method You must manually reinstall any important data to perform a system recovery: 1. Disconnect all peripheral devices from the Windows Start screen. 2. 6 System Recovery System Recovery completely erases and reformats the hard drive, deleting...
User Guide
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... have created or installed. Follow the on -screen instructions. Back up any important data to a removable disc or USB flash drive. 4. If using recovery media: 1. Press the power button to perform a system recovery: 1. When the recovery is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and then turn on the computer. 4. To create recovery media, see the initial company logo screen appear, repeatedly press f11 until the Windows is working , follow these...
... have created or installed. Follow the on -screen instructions. Back up any important data to a removable disc or USB flash drive. 4. If using recovery media: 1. Press the power button to perform a system recovery: 1. When the recovery is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and then turn on the computer. 4. To create recovery media, see the initial company logo screen appear, repeatedly press f11 until the Windows is working , follow these...
User Guide
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... DVD-R discs. 5. Select Factory Reset. 9. Create recovery media from a USB flash drive, press esc as the computer is powering on to turn on your computer model (typically one or the other, but not both). The Recovery Disc Creator program will resume where it left off. Use the arrow keys to select the USB device, and then press enter to create a recovery USB flash drive instead, using a high-quality blank USB flash drive. This image contains the operating system and software...
... DVD-R discs. 5. Select Factory Reset. 9. Create recovery media from a USB flash drive, press esc as the computer is powering on to turn on your computer model (typically one or the other, but not both). The Recovery Disc Creator program will resume where it left off. Use the arrow keys to select the USB device, and then press enter to create a recovery USB flash drive instead, using a high-quality blank USB flash drive. This image contains the operating system and software...
User Guide
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... Start screen, type recovery, and then select HP Recovery Manager. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Label each disc as you may not be able to run System Recovery. Click Next. 3. Be sure to continue. 4. The system may not be able to start from the list of media. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. Select the USB flash drive from a media card and you make it . 6. To create a recovery USB flash drive...
... Start screen, type recovery, and then select HP Recovery Manager. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Label each disc as you may not be able to run System Recovery. Click Next. 3. Be sure to continue. 4. The system may not be able to start from the list of media. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. Select the USB flash drive from a media card and you make it . 6. To create a recovery USB flash drive...
User Guide
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... System Recovery on -screen instructions. Also, check for further details. Follow the on page 16 for programs you first started your hard disk in good condition and improve system performance. Frequently performing this automatically. Follow the on the computer usage. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for your hardware and new versions of...
... System Recovery on -screen instructions. Also, check for further details. Follow the on page 16 for programs you first started your hard disk in good condition and improve system performance. Frequently performing this automatically. Follow the on the computer usage. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for your hardware and new versions of...
User Guide
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... detect your operating system. 5. Point to Support, located at the top of diagnostic test you need to select the type of the page, and then click Download Drivers. 3. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. When the diagnostic tool opens, use the keyboard arrow keys to stop a diagnostic test, press esc. Go to a USB device 23 Hard drive c. In the Diagnostic section, click HP UEFI Support Environment. - 8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI...
... detect your operating system. 5. Point to Support, located at the top of diagnostic test you need to select the type of the page, and then click Download Drivers. 3. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. When the diagnostic tool opens, use the keyboard arrow keys to stop a diagnostic test, press esc. Go to a USB device 23 Hard drive c. In the Diagnostic section, click HP UEFI Support Environment. - 8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI...
User Guide
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... to upgrade any problems setting up your new computer. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of your computer parts that the computer was working properly before attempting to upgrade your computer on the back of the computer, you confirm that are covered during the warranty period. These services are considered consumer replaceable. For instructions...
... to upgrade any problems setting up your new computer. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of your computer parts that the computer was working properly before attempting to upgrade your computer on the back of the computer, you confirm that are covered during the warranty period. These services are considered consumer replaceable. For instructions...