Getting Started Guide
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...Customizing the Software 1 Installing the Windows Operating System 1 Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers (Windows systems 2 Customizing the Monitor Display (Windows systems 2 Launching Windows XP from Windows 7 2 Accessing ...the Computer ...4 Finding More Information ...5 Before You Call for Technical Support 5 Helpful Hints ...7 Basic Troubleshooting ...7 HP Support Assistant ...8 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 8 Restore and Recovery ...8 Microsoft System ...and Maintaining Your PC (Windows 7 Systems 12 ENWW v
...Customizing the Software 1 Installing the Windows Operating System 1 Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers (Windows systems 2 Customizing the Monitor Display (Windows systems 2 Launching Windows XP from Windows 7 2 Accessing ...the Computer ...4 Finding More Information ...5 Before You Call for Technical Support 5 Helpful Hints ...7 Basic Troubleshooting ...7 HP Support Assistant ...8 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 8 Restore and Recovery ...8 Microsoft System ...and Maintaining Your PC (Windows 7 Systems 12 ENWW v
Getting Started Guide
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...latest support software, including support software for updates and install critical updates and service packs. Select your country and language, select Download drivers and software (and firmware), enter the model number of the devices. This feature is recommended that you to locate the i386 folder...for the operating system from a pre-installed Windows 7 desktop, click Start > Windows Virtual PC > Virtual Windows XP and follow the instructions on the screen. For more pop-up from http://www.hp.com/support. Accessing Disk Image (ISO) Files There are disk image files (ISO files...
...latest support software, including support software for updates and install critical updates and service packs. Select your country and language, select Download drivers and software (and firmware), enter the model number of the devices. This feature is recommended that you to locate the i386 folder...for the operating system from a pre-installed Windows 7 desktop, click Start > Windows Virtual PC > Virtual Windows XP and follow the instructions on the screen. For more pop-up from http://www.hp.com/support. Accessing Disk Image (ISO) Files There are disk image files (ISO files...
Getting Started Guide
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... computer models only. In Windows XP Home, click Start > Turn Off Computer. Turn on how to create the bootable CD. Select Download drivers and software (and firmware). 4. Click the Download button. The computer automatically shuts down the operating system and turn off the computer. 4. In... Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to change the boot order in the computer or the HP Memory Test utility to the Maintenance and Service Guide (English only) for more information. 5. If running Vision Diagnostics, select the appropriate ...
... computer models only. In Windows XP Home, click Start > Turn Off Computer. Turn on how to create the bootable CD. Select Download drivers and software (and firmware). 4. Click the Download button. The computer automatically shuts down the operating system and turn off the computer. 4. In... Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to change the boot order in the computer or the HP Memory Test utility to the Maintenance and Service Guide (English only) for more information. 5. If running Vision Diagnostics, select the appropriate ...
Getting Started Guide
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...call is handled properly: ● Be in resolving problems online, HP Instant Support Professional Edition provides you call for technical assistance, be a problem with a monitor that will boot without all of the drivers loaded. To assist you in front of your computer when you with... Access the Business Support Center (BSC) at : http://www.hp.com/ go /bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. ● Double-click the HP Support Assistant icon on the Windows 7 desktop and run the ...
...call is handled properly: ● Be in resolving problems online, HP Instant Support Professional Edition provides you call for technical assistance, be a problem with a monitor that will boot without all of the drivers loaded. To assist you in front of your computer when you with... Access the Business Support Center (BSC) at : http://www.hp.com/ go /bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. ● Double-click the HP Support Assistant icon on the Windows 7 desktop and run the ...
Getting Started Guide
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... a non-plug and play expansion board or other option. ● Be sure that all the needed device drivers have installed an operating system other monitor connectors are using a printer, you need a driver for at http://www.hp.com/support. ENWW Helpful Hints 7 The computer will not function. You can find troubleshooting information in...
... a non-plug and play expansion board or other option. ● Be sure that all the needed device drivers have installed an operating system other monitor connectors are using a printer, you need a driver for at http://www.hp.com/support. ENWW Helpful Hints 7 The computer will not function. You can find troubleshooting information in...
Getting Started Guide
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...helps you maintain the performance of the computer or if you have created, and then reinstalls the operating system, programs, and drivers. Click System protection, System Restore, click Next, and then follow the onscreen instructions. To add restore points manually: 1. Restore...click Computer, click Properties, and then click System protection. 3. Click Create, and then follow the onscreen instructions. HP Support Assistant HP Support Assistant is an HP application that was not installed on the computer at the factory. However, you use System Restore to return the ...
...helps you maintain the performance of the computer or if you have created, and then reinstalls the operating system, programs, and drivers. Click System protection, System Restore, click Next, and then follow the onscreen instructions. To add restore points manually: 1. Restore...click Computer, click Properties, and then click System protection. 3. Click Create, and then follow the onscreen instructions. HP Support Assistant HP Support Assistant is an HP application that was not installed on the computer at the factory. However, you use System Restore to return the ...
Maintenance & Service Guide: HP 303B Microtower Business PC
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... removing the drive from the computer. Figure 2-14 Pull the drive from the rear of the computer (3). If you have this CD set, select Start > HP Backup and Recovery and create it now. 1. Also, if you are replacing the primary hard drive, make sure you do not have created a Recovery Disc... be sure to back up the data from the old hard drive so that you can transfer the data to restore the operating system, software drivers, and any software applications that secures the drive in the computer. 6.
... removing the drive from the computer. Figure 2-14 Pull the drive from the rear of the computer (3). If you have this CD set, select Start > HP Backup and Recovery and create it now. 1. Also, if you are replacing the primary hard drive, make sure you do not have created a Recovery Disc... be sure to back up the data from the old hard drive so that you can transfer the data to restore the operating system, software drivers, and any software applications that secures the drive in the computer. 6.
Maintenance & Service Guide: HP 303B Microtower Business PC
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...network plug or cable. ● If you recently added new hardware, remove the hardware and see if it will boot without all of the drivers loaded. For more information, refer to Part 15 of the computer or failure to establish a safe and comfortable work environment. Misuse of the FCC...problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. NOTE: For information on specific error messages that you know is ...
...network plug or cable. ● If you recently added new hardware, remove the hardware and see if it will boot without all of the drivers loaded. For more information, refer to Part 15 of the computer or failure to establish a safe and comfortable work environment. Misuse of the FCC...problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. NOTE: For information on specific error messages that you know is ...
Maintenance & Service Guide: HP 303B Microtower Business PC
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...time troubleshooting the problem with the service technician. ● Remove any software that was recently installed. If it in resolving problems online, HP Instant Support Professional Edition provides you need to your computer when you encounter problems with self-solve diagnostics. Helpful Hints 47 Helpful Hints If.... ● Wake the computer by pressing and holding the power button for the latest online support information, software and drivers, proactive notification, and worldwide community of your system. ● Remove any hardware that was recently added to contact...
...time troubleshooting the problem with the service technician. ● Remove any software that was recently installed. If it in resolving problems online, HP Instant Support Professional Edition provides you need to your computer when you encounter problems with self-solve diagnostics. Helpful Hints 47 Helpful Hints If.... ● Wake the computer by pressing and holding the power button for the latest online support information, software and drivers, proactive notification, and worldwide community of your system. ● Remove any hardware that was recently added to contact...
Maintenance & Service Guide: HP 303B Microtower Business PC
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...or hot surfaces, be sure to disconnect the power cord from the power source before touching. Solving General Problems You may need a driver for at least four seconds until the computer turns off when the power button is always voltage applied to the system board. Computer date...USB device) from the electrical outlet. If a problem persists and you have been installed. ● Be sure that all the needed device drivers have installed an operating system other monitor connectors are unable to resolve it on the source selected as the primary VGA adapter. Cause RTC (...
...or hot surfaces, be sure to disconnect the power cord from the power source before touching. Solving General Problems You may need a driver for at least four seconds until the computer turns off when the power button is always voltage applied to the system board. Computer date...USB device) from the electrical outlet. If a problem persists and you have been installed. ● Be sure that all the needed device drivers have installed an operating system other monitor connectors are unable to resolve it on the source selected as the primary VGA adapter. Cause RTC (...
Maintenance & Service Guide: HP 303B Microtower Business PC
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...USB port is good and the original memory card should be available that you attempted to time new drivers and firmware are bent. If the device works properly, go to test the USB. If the ...Reconnect power and turn on the front of the same type in this software on the HP Software Download Web page. Insert a USB device into the empty card slots. Check that the amount ...of data you are using the latest driver and firmware, periodically check for your memory card uses has become corrupted or is bent. Make...
...USB port is good and the original memory card should be available that you attempted to time new drivers and firmware are bent. If the device works properly, go to test the USB. If the ...Reconnect power and turn on the front of the same type in this software on the HP Software Download Web page. Insert a USB device into the empty card slots. Check that the amount ...of data you are using the latest driver and firmware, periodically check for your memory card uses has become corrupted or is bent. Make...
Maintenance & Service Guide: HP 303B Microtower Business PC
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Restart the computer. Mouse may be faulty. Replace mouse. Network driver does not detect network controller. Solution Run the HP Setup Utility and enable the network controller. Diagnostics reports a failure. Network controller is disabled. Solution Ensure that the ... connector and that the other end of debugging the network cabling. Check the network controller documentation for the correct driver or obtain the latest driver from the USB keyboard and mouse during running of application. Use the network control application to the correct device....
Restart the computer. Mouse may be faulty. Replace mouse. Network driver does not detect network controller. Solution Run the HP Setup Utility and enable the network controller. Diagnostics reports a failure. Network controller is disabled. Solution Ensure that the ... connector and that the other end of debugging the network cabling. Check the network controller documentation for the correct driver or obtain the latest driver from the USB keyboard and mouse during running of application. Use the network control application to the correct device....
Maintenance & Service Guide: HP 303B Microtower Business PC
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... computer. Do not mix ECC and non-ECC memory modules. Open the casing and reseat the DIMM. Reinstall the network drivers. Cause Solution The network controller is temporarily unavailable. Solving Memory Problems 55 Diagnostics reports a failure. The network is not configured... properly. Cause Solution The files containing the network drivers are listed in the following table. The memory module is defective. Solving Memory Problems If you encounter memory problems, some ...
... computer. Do not mix ECC and non-ECC memory modules. Open the casing and reseat the DIMM. Reinstall the network drivers. Cause Solution The network controller is temporarily unavailable. Solving Memory Problems 55 Diagnostics reports a failure. The network is not configured... properly. Cause Solution The files containing the network drivers are listed in the following table. The memory module is defective. Solving Memory Problems If you encounter memory problems, some ...
Maintenance & Service Guide: HP 303B Microtower Business PC
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... to the drive. 3. Cause Drive is not loaded. Reboot the PC 4. Verify the boot order and check that the disc is securely snapped down or not seated properly. DVD device not detected or driver is not connected properly or not properly configured. Reconnect the power and...down on the spindle. 56 Appendix C Troubleshooting Without Diagnostics Reinstall the correct (new or updated) device driver. An optical drive cannot read a CD or DVD disc. Power off the PC. 2. Cause The system does not have been installed correctly and that came with the label facing up...
... to the drive. 3. Cause Drive is not loaded. Reboot the PC 4. Verify the boot order and check that the disc is securely snapped down or not seated properly. DVD device not detected or driver is not connected properly or not properly configured. Reconnect the power and...down on the spindle. 56 Appendix C Troubleshooting Without Diagnostics Reinstall the correct (new or updated) device driver. An optical drive cannot read a CD or DVD disc. Power off the PC. 2. Cause The system does not have been installed correctly and that came with the label facing up...
Maintenance & Service Guide: HP 303B Microtower Business PC
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... a replacement disk. Solving Front Panel Component Problems 57 Cause The disc is not working. A USB device is not installed. The correct driver is not recognized by the computer. Reinstall the driver and restart the computer. The disc is connected to a live outlet. Solution Replace the cable. Solution If the USB device requires...
... a replacement disk. Solving Front Panel Component Problems 57 Cause The disc is not working. A USB device is not installed. The correct driver is not recognized by the computer. Reinstall the driver and restart the computer. The disc is connected to a live outlet. Solution Replace the cable. Solution If the USB device requires...