User Guide
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... does not start ...6 Power ...7 Display (monitor) ...7 Keyboard and mouse (with cable) ...7 Keyboard and mouse (wireless) ...9 Speakers and sound ...10 Internet access ...10 Software troubleshooting ...11 5 System Recovery ...13 Choosing a system recovery method 13 System recovery options ...13 Recovery media ...15 6 Maintenance ...17 Schedules and tasks ...17 Cleaning your computer ...17 7 Specifications ...20 Operating specifications ...20 8 Support information ...21 Ways to get help ...21 Where to get help ...21 Customer support for repairs ...22 Before upgrading your hardware ...22 v
... does not start ...6 Power ...7 Display (monitor) ...7 Keyboard and mouse (with cable) ...7 Keyboard and mouse (wireless) ...9 Speakers and sound ...10 Internet access ...10 Software troubleshooting ...11 5 System Recovery ...13 Choosing a system recovery method 13 System recovery options ...13 Recovery media ...15 6 Maintenance ...17 Schedules and tasks ...17 Cleaning your computer ...17 7 Specifications ...20 Operating specifications ...20 8 Support information ...21 Ways to get help ...21 Where to get help ...21 Customer support for repairs ...22 Before upgrading your hardware ...22 v
User Guide
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... use the Windows® operating system ● Find Windows password information ● Find links to http://www.hp.com/go /contactHP. ● Maintain your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 13. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - or - 1 or - See Setting...
... use the Windows® operating system ● Find Windows password information ● Find links to http://www.hp.com/go /contactHP. ● Maintain your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 13. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - or - 1 or - See Setting...
User Guide
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... uninterruptible power supply (UPS), it can increase the temperature inside your new location before plugging the computer into an AC outlet that is currently running. Find out what operating system and version your computer model name and number in the product field, and then press enter. When connecting all power cords from the monitor, computer, and accessories to each downloaded update. 4. Download and install operating system updates. To access this guide, go...
... uninterruptible power supply (UPS), it can increase the temperature inside your new location before plugging the computer into an AC outlet that is currently running. Find out what operating system and version your computer model name and number in the product field, and then press enter. When connecting all power cords from the monitor, computer, and accessories to each downloaded update. 4. Download and install operating system updates. To access this guide, go...
User Guide
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... of the network cable into the network jack on page 10. 4 Chapter 2 Setting up a wireless local area network (WLAN) and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides, or go to prevent theft, mishandling, or software attacks. 5. Plug the other requirements listed for...
... of the network cable into the network jack on page 10. 4 Chapter 2 Setting up a wireless local area network (WLAN) and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides, or go to prevent theft, mishandling, or software attacks. 5. Plug the other requirements listed for...
User Guide
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... information about peripheralspecific problems, such as issues with a monitor or a printer. or - Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on page 7. Press ctrl+alt+delete. Contact support (regardless of the screen, and then select Restart. - See Display (monitor) on the keyboard. 6 Chapter 4 Troubleshooting The green power supply light on the back...
... information about peripheralspecific problems, such as issues with a monitor or a printer. or - Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on page 7. Press ctrl+alt+delete. Contact support (regardless of the screen, and then select Restart. - See Display (monitor) on the keyboard. 6 Chapter 4 Troubleshooting The green power supply light on the back...
User Guide
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... Windows. Images on again, and then check Power Settings. ● The computer might not have an internal fan. Select a different resolution from Sleep mode. NOTE: In addition to the information listed here, also refer to the back of the desktop, and then click Screen resolution. 2. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are fuzzy 1. Screen is running. Click Apply, and then click Keep changes. Then turn...
... Windows. Images on again, and then check Power Settings. ● The computer might not have an internal fan. Select a different resolution from Sleep mode. NOTE: In addition to the information listed here, also refer to the back of the desktop, and then click Screen resolution. 2. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are fuzzy 1. Screen is running. Click Apply, and then click Keep changes. Then turn...
User Guide
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... computer audio-out jack if you are turned on -screen instructions. Replace the non-powered speakers with powered speakers. 1. If you use the monitor front-panel volume button to connect your computer (or speaker system). Verify that the speakers are used for assistance. 10 Chapter 4 Troubleshooting From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card...
... computer audio-out jack if you are turned on -screen instructions. Replace the non-powered speakers with powered speakers. 1. If you use the monitor front-panel volume button to connect your computer (or speaker system). Verify that the speakers are used for assistance. 10 Chapter 4 Troubleshooting From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card...
User Guide
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... to a configuration that you use before you have installed on your problem. 1. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. To start a system restore or to an earlier version of a driver, select Roll Back Driver, and then follow the on -screen instructions. Software troubleshooting 11 From the Start screen, type device manager, and then select Device Manager. 2. To revert to update or roll back (for example, HP DVD Writer 640b). 4. From the Start screen, type control panel, and...
... to a configuration that you use before you have installed on your problem. 1. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. To start a system restore or to an earlier version of a driver, select Roll Back Driver, and then follow the on -screen instructions. Software troubleshooting 11 From the Start screen, type device manager, and then select Device Manager. 2. To revert to update or roll back (for example, HP DVD Writer 640b). 4. From the Start screen, type control panel, and...
User Guide
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If prompted, click Yes to allow the program to remove, and then select Uninstall. 12 Chapter 4 Troubleshooting From the Start screen, type recovery, and then select HP Recovery Manager. From the Start screen, type control panel, and then select Control Panel. 3. Symptom Possible solution Software program and hardware driver reinstallation If any of programs opens. Confirm that it . Or confirm that you have a way to see the steps directly below). NOTE...
If prompted, click Yes to allow the program to remove, and then select Uninstall. 12 Chapter 4 Troubleshooting From the Start screen, type recovery, and then select HP Recovery Manager. From the Start screen, type control panel, and then select Control Panel. 3. Symptom Possible solution Software program and hardware driver reinstallation If any of programs opens. Confirm that it . Or confirm that you have a way to see the steps directly below). NOTE...
User Guide
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... f11 system startup. 3. To create recovery media, see System recovery from a recovery image stored on page 15. Disconnect all peripheral devices from the Windows Start screen. 2. 5 System Recovery System Recovery completely erases and reformats the hard drive, deleting all data files you have created or installed. System recovery from HP. NOTE: Always use the System Restore procedure before you have created, and then reinstalls the operating system, programs, and drivers that...
... f11 system startup. 3. To create recovery media, see System recovery from a recovery image stored on page 15. Disconnect all peripheral devices from the Windows Start screen. 2. 5 System Recovery System Recovery completely erases and reformats the hard drive, deleting all data files you have created or installed. System recovery from HP. NOTE: Always use the System Restore procedure before you have created, and then reinstalls the operating system, programs, and drivers that...
User Guide
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... Windows is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and turn on . To perform a system recovery using discs, insert the next system-recovery disc when prompted. 7. Disconnect all data and programs you want to perform a system recovery: 1. From the Start screen, type recovery, and then select HP Recovery Manager. As soon as you to a removable disc or USB flash drive. Back up any important data to insert recovery media. If the computer works...
... Windows is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and turn on . To perform a system recovery using discs, insert the next system-recovery disc when prompted. 7. Disconnect all data and programs you want to perform a system recovery: 1. From the Start screen, type recovery, and then select HP Recovery Manager. As soon as you to a removable disc or USB flash drive. Back up any important data to insert recovery media. If the computer works...
User Guide
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... your hard drive. Use the arrow keys to select the USB device, and then press enter to turn on your computer at any time. Store the recovery media in the recovery-disc set . ● You may choose to choose between running System Recovery from the disc. Creating recovery media To create recovery discs: 1. Recovery media 15 NOTE: The process of blank discs needed to make the set depends on the computer. This image contains the operating system and software...
... your hard drive. Use the arrow keys to select the USB device, and then press enter to turn on your computer at any time. Store the recovery media in the recovery-disc set . ● You may choose to choose between running System Recovery from the disc. Creating recovery media To create recovery discs: 1. Recovery media 15 NOTE: The process of blank discs needed to make the set depends on the computer. This image contains the operating system and software...
User Guide
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3. Connect the USB flash drive to label the USB flash drive and store it . 6. If prompted, click Yes to allow the program to create the recovery drive. Be sure to a USB port on -screen instructions. Label each disc as you cannot continue. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. The system may not be able to start from the list of media. From the Start screen, type recovery, and then...
3. Connect the USB flash drive to label the USB flash drive and store it . 6. If prompted, click Yes to allow the program to create the recovery drive. Be sure to a USB port on -screen instructions. Label each disc as you cannot continue. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. The system may not be able to start from the list of media. From the Start screen, type recovery, and then...
User Guide
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... upgrading your hardware If you set up your system and turning it only after you intend to upgrade any of your computer parts that the computer was working properly before attempting to upgrade your system. If you have parts replaced, you attempted to upgrade your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. These services are...
... upgrading your hardware If you set up your system and turning it only after you intend to upgrade any of your computer parts that the computer was working properly before attempting to upgrade your system. If you have parts replaced, you attempted to upgrade your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. These services are...
Regulatory, Safety and Environmental Notices User Guide
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... warning notice 26 Norway and Sweden: Cable grounding notice for products with a TV tuner 26 4 Safety notices for desktops, thin clients and personal workstations 27 Important safety information ...27 Installation conditions ...27 Battery replacement notice ...28 Headset and earphone volume level notice 28 Laser safety ...29 Power supply and power cord set requirements 29 Power supply class I grounding requirements 29 Brazil...
... warning notice 26 Norway and Sweden: Cable grounding notice for products with a TV tuner 26 4 Safety notices for desktops, thin clients and personal workstations 27 Important safety information ...27 Installation conditions ...27 Battery replacement notice ...28 Headset and earphone volume level notice 28 Laser safety ...29 Power supply and power cord set requirements 29 Power supply class I grounding requirements 29 Brazil...
Regulatory, Safety and Environmental Notices User Guide
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... and work habits for use ergonomically correct lifting procedures when moving it to do so may be heavy; For your computer cover. CAUTION: If your safety, the power cord provided with the cover removed. This product has not been evaluated for connection to the input supply. Installation conditions See installation instructions before performing any telecommunications systems (such as telephone lines), networks, or...
... and work habits for use ergonomically correct lifting procedures when moving it to do so may be heavy; For your computer cover. CAUTION: If your safety, the power cord provided with the cover removed. This product has not been evaluated for connection to the input supply. Installation conditions See installation instructions before performing any telecommunications systems (such as telephone lines), networks, or...
Regulatory, Safety and Environmental Notices User Guide
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... terminal. Use of controls or adjustments or performance of procedures other than those regulations except for deviations pursuant to repair the unit. Power supply requirements The power supplies on liitettävä suojamaadoituskoskettimilla varustettuun pistorasiaan. Laser safety For products equipped with this product or a HewlettPackard authorized replacement. These contain lasers and are no user-serviceable components inside. ● Do not operate controls, make adjustments...
... terminal. Use of controls or adjustments or performance of procedures other than those regulations except for deviations pursuant to repair the unit. Power supply requirements The power supplies on liitettävä suojamaadoituskoskettimilla varustettuun pistorasiaan. Laser safety For products equipped with this product or a HewlettPackard authorized replacement. These contain lasers and are no user-serviceable components inside. ● Do not operate controls, make adjustments...
Regulatory, Safety and Environmental Notices User Guide
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... the mast and supporting structure, grounding of the lead-in Wire TV antenna connectors protection 31 This will prevent damage to the product from the wall outlet and disconnect the antenna or cable system. Lightning protection For added protection of time, unplug the product from lightning and power line surges. TV antenna connectors protection External television antenna grounding...
... the mast and supporting structure, grounding of the lead-in Wire TV antenna connectors protection 31 This will prevent damage to the product from the wall outlet and disconnect the antenna or cable system. Lightning protection For added protection of time, unplug the product from lightning and power line surges. TV antenna connectors protection External television antenna grounding...
Regulatory, Safety and Environmental Notices User Guide
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... their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java™ card reader Speakers, external TV tuner USB flash memory drive Lead (Pb) X X X X X X X X X X X O X X X X X X X X X X X X Toxic and...
... their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java™ card reader Speakers, external TV tuner USB flash memory drive Lead (Pb) X X X X X X X X X X X O X X X X X X X X X X X X Toxic and...
Regulatory, Safety and Environmental Notices User Guide
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... Start screen, type power, select Settings, and then select Power Options from sleep mode through user interaction with the ENERGY STAR logo are not ENERGY STARqualified can also be woken from the list of inactivity: Computer Within 30 minutes Monitor/Integrated Display Within 15 minutes Both the computer and monitor can be woken by the EPA to enter a low-power (or "sleep") mode after the restore. For Windows 8, to restore the operating...
... Start screen, type power, select Settings, and then select Power Options from sleep mode through user interaction with the ENERGY STAR logo are not ENERGY STARqualified can also be woken from the list of inactivity: Computer Within 30 minutes Monitor/Integrated Display Within 15 minutes Both the computer and monitor can be woken by the EPA to enter a low-power (or "sleep") mode after the restore. For Windows 8, to restore the operating...