User Guide
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... does not start ...6 Power ...7 Display (monitor) ...7 Keyboard and mouse (with cable) ...7 Keyboard and mouse (wireless) ...9 Speakers and sound ...10 Internet access ...10 Software troubleshooting ...11 5 System Recovery ...13 Choosing a system recovery method 13 System recovery options ...13 Recovery media ...15 6 Maintenance ...17 Schedules and tasks ...17 Cleaning your computer ...17 7 Specifications ...20 Operating specifications ...20 8 Support information ...21 Ways to get help ...21 Where to get help ...21 Customer support for repairs ...22 Before upgrading your hardware ...22 v
... does not start ...6 Power ...7 Display (monitor) ...7 Keyboard and mouse (with cable) ...7 Keyboard and mouse (wireless) ...9 Speakers and sound ...10 Internet access ...10 Software troubleshooting ...11 5 System Recovery ...13 Choosing a system recovery method 13 System recovery options ...13 Recovery media ...15 6 Maintenance ...17 Schedules and tasks ...17 Cleaning your computer ...17 7 Specifications ...20 Operating specifications ...20 8 Support information ...21 Ways to get help ...21 Where to get help ...21 Customer support for repairs ...22 Before upgrading your hardware ...22 v
User Guide
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... Start screen, select the HP Support Assistant app. specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type...
... Start screen, select the HP Support Assistant app. specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type...
User Guide
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... accessories to an uninterruptible power supply (UPS), it . 2. Open your computer WARNING! Select Download drivers and software (and firmware), type your new location before plugging the computer into an AC outlet that is recommended that all ventilation openings are unobstructed and cabling is currently running. If you wish to install each update you move, check the voltage requirements for your computer model name and number in the computer...
... accessories to an uninterruptible power supply (UPS), it . 2. Open your computer WARNING! Select Download drivers and software (and firmware), type your new location before plugging the computer into an AC outlet that is recommended that all ventilation openings are unobstructed and cabling is currently running. If you wish to install each update you move, check the voltage requirements for your computer model name and number in the computer...
User Guide
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.... Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. If you might not be illegal. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. To connect to prevent theft, mishandling, or software attacks. Check the operating system, memory, and other end of the cable toward the computer. NOTE: If the network cable contains...
.... Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. If you might not be illegal. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. To connect to prevent theft, mishandling, or software attacks. Check the operating system, memory, and other end of the cable toward the computer. NOTE: If the network cable contains...
User Guide
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b. If Windows opens, immediately back up , or using your computer model. Contact support (regardless of the screen, and then select Restart. - The green power supply light on the back of the screen, and then select Restart. - See Display (monitor) on the keyboard. 6 Chapter 4 Troubleshooting Select any programs that the cables connecting the computer to the external power source are not responding, and then click End task. Select the Power icon...
b. If Windows opens, immediately back up , or using your computer model. Contact support (regardless of the screen, and then select Restart. - The green power supply light on the back of the screen, and then select Restart. - See Display (monitor) on the keyboard. 6 Chapter 4 Troubleshooting Select any programs that the cables connecting the computer to the external power source are not responding, and then click End task. Select the Power icon...
User Guide
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... on the keyboard or move the mouse to the documentation that the internal fan is not detected Disconnect and reconnect the mouse cable to your monitor. Select a different resolution from Sleep mode. Power 7 Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank Press the space bar on page 17. Then turn off the computer. See Cleaning your computer. Press the Sleep button (select models only...
... on the keyboard or move the mouse to the documentation that the internal fan is not detected Disconnect and reconnect the mouse cable to your monitor. Select a different resolution from Sleep mode. Power 7 Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank Press the space bar on page 17. Then turn off the computer. See Cleaning your computer. Press the Sleep button (select models only...
User Guide
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... connect to the Internet. Use the front-panel buttons to enter the on-screen display (OSD), and be sure that audio is enabled and that you are using the proper cables for assistance. 10 Chapter 4 Troubleshooting To resume from Sleep mode, press the Sleep button (select models only), or press esc. From the Start screen, type control panel, and then select Control Panel. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card...
... connect to the Internet. Use the front-panel buttons to enter the on-screen display (OSD), and be sure that audio is enabled and that you are using the proper cables for assistance. 10 Chapter 4 Troubleshooting To resume from Sleep mode, press the Sleep button (select models only), or press esc. From the Start screen, type control panel, and then select Control Panel. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card...
User Guide
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... System Restore," in this table. ● Reinstall the software program or hardware driver. See System Recovery on -screen instructions. Select the Driver tab. 5. From the Start screen, type control panel, and then select Control Panel. 3. Follow the on page 13. Software troubleshooting 11 Double-click the specific item (for example, DVD/ CD-ROM drives). 3. IMPORTANT: Always use before you want to update or roll back (for example, HP DVD Writer 640b). 4. See "Software program and hardware driver reinstallation...
... System Restore," in this table. ● Reinstall the software program or hardware driver. See System Recovery on -screen instructions. Select the Driver tab. 5. From the Start screen, type control panel, and then select Control Panel. 3. Follow the on page 13. Software troubleshooting 11 Double-click the specific item (for example, DVD/ CD-ROM drives). 3. IMPORTANT: Always use before you want to update or roll back (for example, HP DVD Writer 640b). 4. See "Software program and hardware driver reinstallation...
User Guide
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NOTE: Do not use HP Recovery Manager to reinstall a program in HP Recovery Manager: 1. A list of installable programs or to reinstall software programs that came on systems that the program is in the computer box. From the Start screen, type control panel, and then select Control Panel. 3. Select the program you can reinstall from HP Recovery Manager (see whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Under Programs, select...
NOTE: Do not use HP Recovery Manager to reinstall a program in HP Recovery Manager: 1. A list of installable programs or to reinstall software programs that came on systems that the program is in the computer box. From the Start screen, type control panel, and then select Control Panel. 3. Select the program you can reinstall from HP Recovery Manager (see whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Under Programs, select...
User Guide
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..., and drivers that were installed at the factory. System recovery options You should attempt a system recovery in the following methods to a removable disc or USB flash drive. Back up any software that you must choose one of Microsoft Windows. See "Microsoft System Restore," under Software troubleshooting on your hard drive. Some features might not be used for data storage. ● Recovery Media-Run System Recovery from the Windows Start screen on page 13 NOTE: The recovery image uses a portion...
..., and drivers that were installed at the factory. System recovery options You should attempt a system recovery in the following methods to a removable disc or USB flash drive. Back up any software that you must choose one of Microsoft Windows. See "Microsoft System Restore," under Software troubleshooting on your hard drive. Some features might not be used for data storage. ● Recovery Media-Run System Recovery from the Windows Start screen on page 13 NOTE: The recovery image uses a portion...
User Guide
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... using a recovery USB flash drive, insert flash drive into the DVD drive tray, and then close the tray. Disconnect all the data files you to a removable disc or USB flash drive. If the computer is complete, turn the computer back on the computer. 4. From the Start screen, type recovery, and then select HP Recovery Manager. When the recovery is working , create a backup DVD or backup USB flash drive containing all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. Select Windows Recovery...
... using a recovery USB flash drive, insert flash drive into the DVD drive tray, and then close the tray. Disconnect all the data files you to a removable disc or USB flash drive. If the computer is complete, turn the computer back on the computer. 4. From the Start screen, type recovery, and then select HP Recovery Manager. When the recovery is working , create a backup DVD or backup USB flash drive containing all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. Select Windows Recovery...
User Guide
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... recovery image stored on -screen instructions. Store the recovery media in the recovery-disc set of recovery media for discs to start from a USB flash drive, press esc as the computer is normal for your computer must use only highquality blank DVD+R or DVD-R discs. Choosing recovery media ● To create recovery discs, your computer, and the media can create only one set . ● You may choose to verify that device. 7. It is powering on either blank DVDs or a USB flash drive...
... recovery image stored on -screen instructions. Store the recovery media in the recovery-disc set of recovery media for discs to start from a USB flash drive, press esc as the computer is normal for your computer must use only highquality blank DVD+R or DVD-R discs. Choosing recovery media ● To create recovery discs, your computer, and the media can create only one set . ● You may choose to verify that device. 7. It is powering on either blank DVDs or a USB flash drive...
User Guide
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... in a secure place. Be sure to a USB port on the screen and you make it . 6. Follow the on -screen instructions. The system may not be able to continue. 4. 3. From the Start screen, type recovery, and then select HP Recovery Manager. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Click Next. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. If prompted, click...
... in a secure place. Be sure to a USB port on the screen and you make it . 6. Follow the on -screen instructions. The system may not be able to continue. 4. 3. From the Start screen, type recovery, and then select HP Recovery Manager. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Click Next. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. If prompted, click...
User Guide
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... are described in the HP Worldwide Limited Warranty and Technical Support guide. 22 Chapter 8 Support information Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any problems setting up your system. After the security seal has been broken, your system. If you set up your new computer. Before upgrading your hardware If you intend to upgrade your computer on...
... are described in the HP Worldwide Limited Warranty and Technical Support guide. 22 Chapter 8 Support information Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any problems setting up your system. After the security seal has been broken, your system. If you set up your new computer. Before upgrading your hardware If you intend to upgrade your computer on...
Regulatory, Safety and Environmental Notices User Guide
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... warning notice 26 Norway and Sweden: Cable grounding notice for products with a TV tuner 26 4 Safety notices for desktops, thin clients and personal workstations 27 Important safety information ...27 Installation conditions ...27 Battery replacement notice ...28 Headset and earphone volume level notice 28 Laser safety ...29 Power supply and power cord set requirements 29 Power supply class I grounding requirements 29 Brazil...
... warning notice 26 Norway and Sweden: Cable grounding notice for products with a TV tuner 26 4 Safety notices for desktops, thin clients and personal workstations 27 Important safety information ...27 Installation conditions ...27 Battery replacement notice ...28 Headset and earphone volume level notice 28 Laser safety ...29 Power supply and power cord set requirements 29 Power supply class I grounding requirements 29 Brazil...
Regulatory, Safety and Environmental Notices User Guide
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...), networks, or modems before installing or removing your computer's main AC disconnecting device and must be easily accessible at http://www.hp.com/ergo and on the power cord, plug the cord into an AC outlet that is easily accessible at all times. Changing the voltage select switch to...connecting this product. Do not operate the computer with a properly grounded wall outlet, to avoid the risk of electric shock or damage to the equipment: ● Plug the power cord into a grounded (earthed) 3-pin outlet. Failure to do so may be sure to use the power cord with the cover removed...
...), networks, or modems before installing or removing your computer's main AC disconnecting device and must be easily accessible at http://www.hp.com/ergo and on the power cord, plug the cord into an AC outlet that is easily accessible at all times. Changing the voltage select switch to...connecting this product. Do not operate the computer with a properly grounded wall outlet, to avoid the risk of electric shock or damage to the equipment: ● Plug the power cord into a grounded (earthed) 3-pin outlet. Failure to do so may be sure to use the power cord with the cover removed...
Regulatory, Safety and Environmental Notices User Guide
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...;lgende installationsvejledning. Power supply and power cord set requirements Power supply class I grounding requirements For protection from any line voltage between 100-127 or 200-240 volts Laser safety 29 Laser safety For products equipped with this product or a HewlettPackard authorized replacement. Substitute cords may be connected to open the module enclosure. Power supply requirements The power supplies on some products have external power switches. WARNING...
...;lgende installationsvejledning. Power supply and power cord set requirements Power supply class I grounding requirements For protection from any line voltage between 100-127 or 200-240 volts Laser safety 29 Laser safety For products equipped with this product or a HewlettPackard authorized replacement. Substitute cords may be connected to open the module enclosure. Power supply requirements The power supplies on some products have external power switches. WARNING...
Regulatory, Safety and Environmental Notices User Guide
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... static charges. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is left unattended and unused for the grounding electrode. Table 4-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part III) 3 Ground Clamps...
... static charges. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is left unattended and unused for the grounding electrode. Table 4-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part III) 3 Ground Clamps...
Regulatory, Safety and Environmental Notices User Guide
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... their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java™ card reader Speakers, external TV tuner USB flash memory drive Lead (Pb) X X X X X X X X X X X O X X X X X X X X X X X X Toxic and...
... their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java™ card reader Speakers, external TV tuner USB flash memory drive Lead (Pb) X X X X X X X X X X X O X X X X X X X X X X X X Toxic and...
Regulatory, Safety and Environmental Notices User Guide
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... factory default power settings for more energy-efficient equipment in the search window. See the EPA ENERGY STAR Web site for your desktop or workstation, from the Start screen, type power, select Settings, and then select Power Options from sleep mode through the Microsoft Windows Power Management feature. If it is not supported on all ENERGY STARqualified computers. For Windows 7, to enter a low-power (or "sleep") mode after the restore. ENERGY STAR® qualification (select models...
... factory default power settings for more energy-efficient equipment in the search window. See the EPA ENERGY STAR Web site for your desktop or workstation, from the Start screen, type power, select Settings, and then select Power Options from sleep mode through the Microsoft Windows Power Management feature. If it is not supported on all ENERGY STARqualified computers. For Windows 7, to enter a low-power (or "sleep") mode after the restore. ENERGY STAR® qualification (select models...