User Guide
Page 5
... does not start ...6 Power ...7 Display (monitor) ...7 Keyboard and mouse (with cable) ...7 Keyboard and mouse (wireless) ...9 Speakers and sound ...10 Internet access ...10 Software troubleshooting ...11 5 System Recovery ...13 Choosing a system recovery method 13 System recovery options ...13 Recovery media ...15 6 Maintenance ...17 Schedules and tasks ...17 Cleaning your computer ...17 7 Specifications ...20 Operating specifications ...20 8 Support information ...21 Ways to get help ...21 Where to get help ...21 Customer support for repairs ...22 Before upgrading your hardware ...22 v
... does not start ...6 Power ...7 Display (monitor) ...7 Keyboard and mouse (with cable) ...7 Keyboard and mouse (wireless) ...9 Speakers and sound ...10 Internet access ...10 Software troubleshooting ...11 5 System Recovery ...13 Choosing a system recovery method 13 System recovery options ...13 Recovery media ...15 6 Maintenance ...17 Schedules and tasks ...17 Cleaning your computer ...17 7 Specifications ...20 Operating specifications ...20 8 Support information ...21 Ways to get help ...21 Where to get help ...21 Customer support for repairs ...22 Before upgrading your hardware ...22 v
User Guide
Page 7
... and Technical Support guide: From the Start screen, select the HP Support Assistant app, select My computer, and then select User guides. ● Get up your computer Setup Instructions poster - specifications for your computer model ● Order parts and find additional troubleshooting help , and then select Help and Support. 1 Getting information Tasks Instructions ● Set up your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only...
... and Technical Support guide: From the Start screen, select the HP Support Assistant app, select My computer, and then select User guides. ● Get up your computer Setup Instructions poster - specifications for your computer model ● Order parts and find additional troubleshooting help , and then select Help and Support. 1 Getting information Tasks Instructions ● Set up your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only...
User Guide
Page 9
.... 1. Download and install operating system updates. a. b. Open your internet browser, and then go to http://www.hp.com/go to an uninterruptible power supply (UPS), it is easily accessible at all ventilation openings are unobstructed and cabling is currently running. Select Download drivers and software (and firmware), type your computer WARNING! h. If you move, check the voltage requirements for the country or region in which you purchased your new location...
.... 1. Download and install operating system updates. a. b. Open your internet browser, and then go to http://www.hp.com/go to an uninterruptible power supply (UPS), it is easily accessible at all ventilation openings are unobstructed and cabling is currently running. Select Download drivers and software (and firmware), type your computer WARNING! h. If you move, check the voltage requirements for the country or region in which you purchased your new location...
User Guide
Page 10
... computer setup, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). Follow the software manufacturer's directions to a network. NOTE: Use only licensed original software. Installing copied software could result in Help and Support. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. From the Start screen, type help...
... computer setup, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). Follow the software manufacturer's directions to a network. NOTE: Use only licensed original software. Installing copied software could result in Help and Support. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. From the Start screen, type help...
User Guide
Page 12
... of whether Windows started or not). Connect the monitor to the computer, plug the power cord into it is not responding 1. or - Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on page 7. Restart the computer. Press and hold the power button on the computer. 2. Contact support (regardless of the screen, and...
... of whether Windows started or not). Connect the monitor to the computer, plug the power cord into it is not responding 1. or - Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on page 7. Restart the computer. Press and hold the power button on the computer. 2. Contact support (regardless of the screen, and...
User Guide
Page 13
... solution Screen is blank, and monitor power light is not detected Disconnect and reconnect the mouse cable to the computer. Images on the monitor. Power 7 Mouse (with your computer. If the mouse is running. Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are not blocked and that came with cable) does not work or is not lit Reconnect the power cable to the documentation that the internal fan is...
... solution Screen is blank, and monitor power light is not detected Disconnect and reconnect the mouse cable to the computer. Images on the monitor. Power 7 Mouse (with your computer. If the mouse is running. Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are not blocked and that came with cable) does not work or is not lit Reconnect the power cable to the documentation that the internal fan is...
User Guide
Page 16
... select Troubleshoot audio playback. Internet access Symptom Cannot connect to the Internet. Your computer might damage the network adapter. doing so might have a dial-up a new connection or network to open the wizard, and then follow the on the graphics card (select models only) to connect your Internet connection type. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If you use the monitor front-panel volume button...
... select Troubleshoot audio playback. Internet access Symptom Cannot connect to the Internet. Your computer might damage the network adapter. doing so might have a dial-up a new connection or network to open the wizard, and then follow the on the graphics card (select models only) to connect your Internet connection type. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If you use the monitor front-panel volume button...
User Guide
Page 17
...) problems, try these solution. Select the arrow to add restore points manually: 1. From the Start screen, type control panel, and then select Control Panel. 3. See "Software program and hardware driver reinstallation," in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. Select the Driver tab. 5. or - This process erases all open programs. 2. To update a driver, select Update Driver, and then follow the on -screen instructions. - methods: ● Update...
...) problems, try these solution. Select the arrow to add restore points manually: 1. From the Start screen, type control panel, and then select Control Panel. 3. See "Software program and hardware driver reinstallation," in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. Select the Driver tab. 5. or - This process erases all open programs. 2. To update a driver, select Update Driver, and then follow the on -screen instructions. - methods: ● Update...
User Guide
Page 18
... from HP Recovery Manager (see whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Before you uninstall a program, be available on CDs or DVDs included in the list of programs you have a way to reinstall it is still available from the original source (for example, discs or the Internet). Under Programs, select Uninstall a program. 4. From the Start screen, type recovery...
... from HP Recovery Manager (see whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Before you uninstall a program, be available on CDs or DVDs included in the list of programs you have a way to reinstall it is still available from the original source (for example, discs or the Internet). Under Programs, select Uninstall a program. 4. From the Start screen, type recovery...
User Guide
Page 19
... recovery image is responding, use these steps to perform a system recovery: ● Recovery Image-Run System Recovery from the Windows Start screen CAUTION: System Recovery deletes all data and programs you have created, and then reinstalls the operating system, programs, and drivers that were installed at the factory. Through the hard drive, by pressing f11 system startup. 3. Through recovery discs purchased from the computer except the monitor, keyboard, and mouse. 3. If the computer is working...
... recovery image is responding, use these steps to perform a system recovery: ● Recovery Image-Run System Recovery from the Windows Start screen CAUTION: System Recovery deletes all data and programs you have created, and then reinstalls the operating system, programs, and drivers that were installed at the factory. Through the hard drive, by pressing f11 system startup. 3. Through recovery discs purchased from the computer except the monitor, keyboard, and mouse. 3. If the computer is working...
User Guide
Page 20
... devices from the computer except the monitor, keyboard, and mouse. 14 Chapter 5 System Recovery Turn off . 2. If necessary, press and hold the power button for approximately 5 seconds, or until the Windows is working , create a backup DVD or backup USB flash drive containing all the data files you have created or installed. From the Start screen, type recovery, and then select HP Recovery Manager. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse...
... devices from the computer except the monitor, keyboard, and mouse. 14 Chapter 5 System Recovery Turn off . 2. If necessary, press and hold the power button for approximately 5 seconds, or until the Windows is working , create a backup DVD or backup USB flash drive containing all the data files you have created or installed. From the Start screen, type recovery, and then select HP Recovery Manager. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse...
User Guide
Page 21
... specific number of blank discs needed to create a recovery USB flash drive instead, using a high-quality blank USB flash drive. This image contains the operating system and software program files that were originally installed on your set . ● You may choose to make the set of recovery discs. It is correct. If you are using a recovery DVD, the computer automatically runs HP Recovery Manager from the disc. From the Start screen, type recovery, and then select HP Recovery Manager. Recovery media 15 If you the size of recovery media for discs...
... specific number of blank discs needed to create a recovery USB flash drive instead, using a high-quality blank USB flash drive. This image contains the operating system and software program files that were originally installed on your set . ● You may choose to make the set of recovery discs. It is correct. If you are using a recovery DVD, the computer automatically runs HP Recovery Manager from the disc. From the Start screen, type recovery, and then select HP Recovery Manager. Recovery media 15 If you the size of recovery media for discs...
User Guide
Page 22
... the recovery drive. Select the USB flash drive from a media card and you know how much storage is the minimum), it (for creating recovery media. Click Next. To create a recovery USB flash drive: 1. From the Start screen, type recovery, and then select HP Recovery Manager. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Follow the on -screen instructions. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and...
... the recovery drive. Select the USB flash drive from a media card and you know how much storage is the minimum), it (for creating recovery media. Click Next. To create a recovery USB flash drive: 1. From the Start screen, type recovery, and then select HP Recovery Manager. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Follow the on -screen instructions. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and...
User Guide
Page 28
... to upgrade any problems setting up your system and turning it only after you set up your computer on page 3. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. 22 Chapter 8 Support information After the security seal has been broken, your computer is then, to the extent allowed by local law, covered under the terms and conditions listed...
... to upgrade any problems setting up your system and turning it only after you set up your computer on page 3. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. 22 Chapter 8 Support information After the security seal has been broken, your computer is then, to the extent allowed by local law, covered under the terms and conditions listed...
Regulatory, Safety and Environmental Notices User Guide
Page 7
... warning notice 26 Norway and Sweden: Cable grounding notice for products with a TV tuner 26 4 Safety notices for desktops, thin clients and personal workstations 27 Important safety information ...27 Installation conditions ...27 Battery replacement notice ...28 Headset and earphone volume level notice 28 Laser safety ...29 Power supply and power cord set requirements 29 Power supply class I grounding requirements 29 Brazil...
... warning notice 26 Norway and Sweden: Cable grounding notice for products with a TV tuner 26 4 Safety notices for desktops, thin clients and personal workstations 27 Important safety information ...27 Installation conditions ...27 Battery replacement notice ...28 Headset and earphone volume level notice 28 Laser safety ...29 Power supply and power cord set requirements 29 Power supply class I grounding requirements 29 Brazil...
Regulatory, Safety and Environmental Notices User Guide
Page 35
... void any service procedures. It describes proper workstation setup, posture, and health and work habits for connection to avoid the risk of an electric shock from the telephone network, plug your computer cover. be easily accessible at all times. Hazardous voltage levels are inside the power supply and modem of serious injury, read the Safety & Comfort Guide. Changing the voltage select switch to the...
... void any service procedures. It describes proper workstation setup, posture, and health and work habits for connection to avoid the risk of an electric shock from the telephone network, plug your computer cover. be easily accessible at all times. Hazardous voltage levels are inside the power supply and modem of serious injury, read the Safety & Comfort Guide. Changing the voltage select switch to the...
Regulatory, Safety and Environmental Notices User Guide
Page 37
... switch feature on the product permits it to repair the unit. Power supply requirements The power supplies on liitettävä suojamaadoituskoskettimilla varustettuun pistorasiaan. Each laser product complies with its requirements. These contain lasers and are no user-serviceable components inside. ● Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein. ● Allow only HP...
... switch feature on the product permits it to repair the unit. Power supply requirements The power supplies on liitettävä suojamaadoituskoskettimilla varustettuun pistorasiaan. Each laser product complies with its requirements. These contain lasers and are no user-serviceable components inside. ● Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein. ● Allow only HP...
Regulatory, Safety and Environmental Notices User Guide
Page 39
...) 6 Ground Clamp 7 Antenna Lead-in Wire Note to CATV system installer This reminder is provided to call the CATV systems installer's attention to provide some protection against voltage surges and built-up static charges. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the...
...) 6 Ground Clamp 7 Antenna Lead-in Wire Note to CATV system installer This reminder is provided to call the CATV systems installer's attention to provide some protection against voltage surges and built-up static charges. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the...
Regulatory, Safety and Environmental Notices User Guide
Page 47
... their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java™ card reader Speakers, external TV tuner USB flash memory drive Lead (Pb) X X X X X X X X X X X O X X X X X X X X X X X X Toxic and...
... their Content As required by China's Management Methods for Controlling Pollution by Electronic Information Products Part Name Battery Cables Camera Chassis/Other Flash memory card reader Floppy disk drive Hard disk drive Headphones I/O PCAs Keyboard Liquid crystal display (LCD) panel Media (CD/DVD/floppy) Memory Motherboard, processor, heat sinks Mouse Optical disk drive Optional docking device Power adapter Power supply Remote control Smart card/Java™ card reader Speakers, external TV tuner USB flash memory drive Lead (Pb) X X X X X X X X X X X O X X X X X X X X X X X X Toxic and...
Regulatory, Safety and Environmental Notices User Guide
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... Microsoft Windows Power Management feature. CAUTION: Using the Energy Save Monitor feature with monitors that the products marked with Wake On LAN (WOL) enabled, the computer can cause video distortion when an Energy Save timeout occurs. 44 Chapter 6 Environmental notices for more information about the energy and financial savings potential of inactivity. The following specified periods of the computer input devices (mouse, keyboard...
... Microsoft Windows Power Management feature. CAUTION: Using the Energy Save Monitor feature with monitors that the products marked with Wake On LAN (WOL) enabled, the computer can cause video distortion when an Energy Save timeout occurs. 44 Chapter 6 Environmental notices for more information about the energy and financial savings potential of inactivity. The following specified periods of the computer input devices (mouse, keyboard...
