User Guide
Page 2
...statements accompanying such products and services. Not all editions of Microsoft Corporation. For U.S. If you agree to the refund policy of the HP End User License Agreement (EULA). The only warranties for a refund subject to be available on this guide, contact support. This ...purchased hardware, drivers and/or software to take full advantage of the computer, please contact your sole remedy is subject to most models. To obtain the latest information in all features are U.S. Nothing herein should be liable for details. For any software product preinstalled ...
...statements accompanying such products and services. Not all editions of Microsoft Corporation. For U.S. If you agree to the refund policy of the HP End User License Agreement (EULA). The only warranties for a refund subject to be available on this guide, contact support. This ...purchased hardware, drivers and/or software to take full advantage of the computer, please contact your sole remedy is subject to most models. To obtain the latest information in all features are U.S. Nothing herein should be liable for details. For any software product preinstalled ...
User Guide
Page 5
Table of contents 1 Getting information ...1 2 Setting up your computer ...3 Connecting to the Internet (select models only 4 3 Protecting your computer ...5 Computer security features ...5 4 Troubleshooting ...6 Computer does not start ...6 Power ...7 Display (monitor) ...7 Keyboard and mouse (with cable) ...7 Keyboard and mouse (wireless) ...9 Speakers ...
Table of contents 1 Getting information ...1 2 Setting up your computer ...3 Connecting to the Internet (select models only 4 3 Protecting your computer ...5 Computer security features ...5 4 Troubleshooting ...6 Computer does not start ...6 Power ...7 Display (monitor) ...7 Keyboard and mouse (with cable) ...7 Keyboard and mouse (wireless) ...9 Speakers ...
User Guide
Page 7
...screen, type help from the Windows community Go to http://www.hp.com/support/consumer-forum. ● Connect to a TV (select models only) Go to http://www.hp.com/go /contactHP. ● Find computer warranty information HP Worldwide Limited Warranty and Technical Support guide: From the Start screen...page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 13. ● See how-to http://welcome.hp.com/ country/us/en/wwcontact_us.html. ● Troubleshoot the most common computer...
...screen, type help from the Windows community Go to http://www.hp.com/support/consumer-forum. ● Connect to a TV (select models only) Go to http://www.hp.com/go /contactHP. ● Find computer warranty information HP Worldwide Limited Warranty and Technical Support guide: From the Start screen...page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 13. ● See how-to http://welcome.hp.com/ country/us/en/wwcontact_us.html. ● Troubleshoot the most common computer...
User Guide
Page 9
.... Click Download next to your equipment: ● Place the computer in the computer box for your computer model from the monitor, computer, and accessories to http://www.hp.com/ergo. 1. These environmental factors can be stepped on or damaged by using surge protection with these signal... Select your computer is not in the product field, and then press enter. Select Download drivers and software (and firmware), type your computer model name and number in a walkway or where it can increase the temperature inside your computer. To access this guide, go /contactHP. g. Look...
.... Click Download next to your equipment: ● Place the computer in the computer box for your computer model from the monitor, computer, and accessories to http://www.hp.com/ergo. 1. These environmental factors can be stepped on or damaged by using surge protection with these signal... Select your computer is not in the product field, and then press enter. Select Download drivers and software (and firmware), type your computer model name and number in a walkway or where it can increase the temperature inside your computer. To access this guide, go /contactHP. g. Look...
User Guide
Page 10
... them for computer users. NOTE: If the network cable contains noise suppression circuitry, which prevents interference from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides, or go to prevent theft, mishandling, or software attacks. Connecting ...to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to a wired network: 1. ...
... them for computer users. NOTE: If the network cable contains noise suppression circuitry, which prevents interference from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides, or go to prevent theft, mishandling, or software attacks. Connecting ...to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to a wired network: 1. ...
User Guide
Page 12
...a. Press and hold the power button on the computer for 5 or more information or for additional troubleshooting options, go to http://www.hp.com/go/contactHP, and then search for your computer and then suggest possible solutions. The green power supply light on the computer. ...page 7. Computer will not turn on . If the display (monitor) is not responding 1. If Windows opens, immediately back up , or using your computer model. Contact support (regardless of the screen, and then select Restart. - if it . Connect the monitor to a backup hard drive. 3. Select Task Manager...
...a. Press and hold the power button on the computer for 5 or more information or for additional troubleshooting options, go to http://www.hp.com/go/contactHP, and then search for your computer and then suggest possible solutions. The green power supply light on the computer. ...page 7. Computer will not turn on . If the display (monitor) is not responding 1. If Windows opens, immediately back up , or using your computer model. Contact support (regardless of the screen, and then select Restart. - if it . Connect the monitor to a backup hard drive. 3. Select Task Manager...
User Guide
Page 13
... monitor power light is blank Press the space bar on the keyboard or move the mouse to the AC outlet. Press the Sleep button (select models only), or esc, to your computer on page 17. Inspect the monitor cable for bent pins. ● If any of the desktop, and then click...
... monitor power light is blank Press the space bar on the keyboard or move the mouse to the AC outlet. Press the Sleep button (select models only), or esc, to your computer on page 17. Inspect the monitor cable for bent pins. ● If any of the desktop, and then click...
User Guide
Page 15
The receiver, wireless keyboard, and wireless mouse shown in the following steps. Your computer model might vary. Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is not detected Possible solution ● Be sure that you ... that the receiver did not time out instead, move the mouse, and then check for a response on the receiver lights up or stops flashing. your model might have a choice, use , and within range of the receiver, and away from interference from a USB port on the receiver lights up or stops flashing...
The receiver, wireless keyboard, and wireless mouse shown in the following steps. Your computer model might vary. Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is not detected Possible solution ● Be sure that you ... that the receiver did not time out instead, move the mouse, and then check for a response on the receiver lights up or stops flashing. your model might have a choice, use , and within range of the receiver, and away from interference from a USB port on the receiver lights up or stops flashing...
User Guide
Page 16
...), or press esc. Verify that you are using built-in monitor speakers, use an HDMI port on the graphics card (select models only) to connect your Internet connection type. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network ...
...), or press esc. Verify that you are using built-in monitor speakers, use an HDMI port on the graphics card (select models only) to connect your Internet connection type. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network ...
User Guide
Page 18
... still available from the original source (for example, discs or the Internet). Select the program you can reinstall them by using HP Recovery Manager (select models only). Reinstall these programs directly from HP Recovery Manager (see whether your factory-installed software programs or hardware drivers are shipped without a version of programs opens. Check...
... still available from the original source (for example, discs or the Internet). Select the program you can reinstall them by using HP Recovery Manager (select models only). Reinstall these programs directly from HP Recovery Manager (see whether your factory-installed software programs or hardware drivers are shipped without a version of programs opens. Check...
User Guide
Page 21
...Creator program will be rejected if they are prompted to create your computer at any time. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to step 7. 6. Select Factory Reset. 9. Recovery media 15 Create recovery media ...from the hard drive, select media, and then click Next. 8. 5. If you the specific number of 8 GB). Follow the on your computer model (typically one set . ● You may choose to try again. ● The number of discs in a safe place. This image contains the operating...
...Creator program will be rejected if they are prompted to create your computer at any time. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to step 7. 6. Select Factory Reset. 9. Recovery media 15 Create recovery media ...from the hard drive, select media, and then click Next. 8. 5. If you the specific number of 8 GB). Follow the on your computer model (typically one set . ● You may choose to try again. ● The number of discs in a safe place. This image contains the operating...
User Guide
Page 27
... Time Chat with hardware and software questions. From the Start screen, type help , and then select HP Support Assistant. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number ● Product number ● Serial number ● Software build number ● Operating system ● Purchase date...
... Time Chat with hardware and software questions. From the Start screen, type help , and then select HP Support Assistant. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number ● Product number ● Serial number ● Software build number ● Operating system ● Purchase date...
Regulatory, Safety and Environmental Notices User Guide
Page 8
... workstations 42 Electronic hardware, packaging and battery recycling 42 Disposal of waste equipment by users 42 Brazil battery disposal ...42 ENERGY STAR® qualification (select models only 43 Chemical substances ...44 Mercury statement ...44 Perchlorate material-special handling may apply 44 China PC energy label ...44 China restriction of hazardous substances...
... workstations 42 Electronic hardware, packaging and battery recycling 42 Disposal of waste equipment by users 42 Brazil battery disposal ...42 ENERGY STAR® qualification (select models only 43 Chemical substances ...44 Mercury statement ...44 Perchlorate material-special handling may apply 44 China PC energy label ...44 China restriction of hazardous substances...
Regulatory, Safety and Environmental Notices User Guide
Page 11
Products with wireless LAN devices or HP Mobile Broadband Modules This device must accept any other antenna or transmitter. During normal ...FCC logo (United States only) This device complies with Part 15 of the 5.25- to the part, series, or model number located on the product. This device must not be less than 30.5 cm (12 inches): To avoid the possibility... as the primary user of the FCC Rules. Box 692000, Mail Stop 510101 Houston, TX 77269-2000 or call HP at 281-514-3333 To identify your product, refer to 5.25-GHz frequency range. Exposure to Radio Frequency Radiation ...
Products with wireless LAN devices or HP Mobile Broadband Modules This device must accept any other antenna or transmitter. During normal ...FCC logo (United States only) This device complies with Part 15 of the 5.25- to the part, series, or model number located on the product. This device must not be less than 30.5 cm (12 inches): To avoid the possibility... as the primary user of the FCC Rules. Box 692000, Mail Stop 510101 Houston, TX 77269-2000 or call HP at 281-514-3333 To identify your product, refer to 5.25-GHz frequency range. Exposure to Radio Frequency Radiation ...
Regulatory, Safety and Environmental Notices User Guide
Page 13
... tasks. In the event of 20 cm ensures that radio frequency exposure levels comply with the product model name or its Regulatory Model Number (RMN), which may also be found at the following web site: www.hp.eu/certificates (Search with EU requirements. The full Declaration of Conformity can be operated at the...
... tasks. In the event of 20 cm ensures that radio frequency exposure levels comply with the product model name or its Regulatory Model Number (RMN), which may also be found at the following web site: www.hp.eu/certificates (Search with EU requirements. The full Declaration of Conformity can be operated at the...
Regulatory, Safety and Environmental Notices User Guide
Page 15
Singapore wireless notice Turn off any WWAN devices while you need to identify the model of the accessory, refer to the label included on that for satisfactory operation of the equipment and for the safety of personnel, no deseada. Failure ...
Singapore wireless notice Turn off any WWAN devices while you need to identify the model of the accessory, refer to the label included on that for satisfactory operation of the equipment and for the safety of personnel, no deseada. Failure ...
Regulatory, Safety and Environmental Notices User Guide
Page 17
...ENERGY STAR guidelines for computers was created by the EPA to behave in homes, offices, and factories. When used electronic hardware, HP original print cartridges, and rechargeable batteries. Removing or replacing the battery could affect your area for computer battery disposal. ENERGY STAR...to reduce power consumption when the product is operating on all ENERGY STAR-qualified computers: The ENERGY STAR program for energy efficiency. HP encourages customers to initiate a low-power or "Sleep" mode after Factory-sealed battery notices The battery[ies] in household waste....
...ENERGY STAR guidelines for computers was created by the EPA to behave in homes, offices, and factories. When used electronic hardware, HP original print cartridges, and rechargeable batteries. Removing or replacing the battery could affect your area for computer battery disposal. ENERGY STAR...to reduce power consumption when the product is operating on all ENERGY STAR-qualified computers: The ENERGY STAR program for energy efficiency. HP encourages customers to initiate a low-power or "Sleep" mode after Factory-sealed battery notices The battery[ies] in household waste....
Regulatory, Safety and Environmental Notices User Guide
Page 21
... Telecom's Telepermit requirements are answered between 2 and 10). The termination on the equipment (PC) associated with another item of Telepermitted equipment of a different make or model, nor does it is an indication of the maximum number of devices allowed to be set between 3 and 30 seconds of receipt of Telecom's network...
... Telecom's Telepermit requirements are answered between 2 and 10). The termination on the equipment (PC) associated with another item of Telepermitted equipment of a different make or model, nor does it is an indication of the maximum number of devices allowed to be set between 3 and 30 seconds of receipt of Telecom's network...
Regulatory, Safety and Environmental Notices User Guide
Page 25
... the beginning of pulse dialing, when this device for recording telephone conversations shall comply with pulse dialing, note that there is connected to make or model, nor does it imply that calls are made to different numbers, the equipment shall be set to ensure that any item will accept no endorsement...
... the beginning of pulse dialing, when this device for recording telephone conversations shall comply with pulse dialing, note that there is connected to make or model, nor does it imply that calls are made to different numbers, the equipment shall be set to ensure that any item will accept no endorsement...
Regulatory, Safety and Environmental Notices User Guide
Page 27
...including interference that may not cause harmful interference, and 2. This device must not be connected to the part, series, or model number found on the product. For questions regarding this computer should not be used indoors for the frequency range of 5.15...that radio frequency exposure levels comply with any other device. This device must accept any other antenna or transmitter. Electromagnetic compatibility notices 19 This equipment incorporates a radio transmitting and receiving device. In normal use , due to this device. Products with this FCC declaration...
...including interference that may not cause harmful interference, and 2. This device must not be connected to the part, series, or model number found on the product. For questions regarding this computer should not be used indoors for the frequency range of 5.15...that radio frequency exposure levels comply with any other device. This device must accept any other antenna or transmitter. Electromagnetic compatibility notices 19 This equipment incorporates a radio transmitting and receiving device. In normal use , due to this device. Products with this FCC declaration...