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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 1
... the Device Performance test 22 How do I run the System Performance Backup Pre-test 24 How do I turn on L&TT, please see the user guide. HP StorageWorks Library and Tape Tools FAQ Other languages: French, German, Spanish, Italian, Korean, Japanese, Chinese This document: www.hp.com/support/lttfaq Windows GUI version This document is the Drive Assessment test recommended 15 How do I check the health of my data cartridge...
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 3
How do I install L&TT? • L&TT is the latest version. • Install L&TT on the CD that can "see" your tape drive. The download version is preferred as it could be the backup server, but it is available for free download from http://www.hp.com/support/tapetools and on any server that came with your drive. This is most likely to be another server if you are using a SAN. • You will need the tape driver installed to run the performance tests.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 4
Turn off services that may lock the tape drive such as backup software services and Removable Storage Service (RSM) 3. Select the device you want to scan and find your devices 6. Wait for L&TT to work with Install L&TT 2. Use defaults in pop-ups 5. Double click on the desktop icon 4. How do I run L&TT? 1.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 6
If it will be corrected before attempting to verify the HBA, cabling and drive are not causing any bottlenecks 4. Any issues should be requested by support How do I check my drive is installed correctly? 1. Install and run the device performance test to use - Leave L&TT installed for future use the drive 5. it can, select that device and run L&TT 2. See if it finds your device during the scan 3.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 7
How do I use L&TT to find my drive serial number? • Install and run L&TT • Select the device and click Identity on the toolbar. • The serial number is displayed under the Device Information tab. • It is also available from the support ticket.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 8
Select the device and click Firmware on the toolbar. 3. In the Local Firmware Files tab, click Get Firmware from Web. You will need internet access for this. If not please refer to date? How do I verify that my drive's firmware is up to the user guide. 1. Install and run L&TT 2.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 11
Use this to examine the ticket. The support ticket contains a section called Device Analysis, which examines the logs within the drive and gives an assessment of their health along with appropriate recommendations. Select the device and click Support on the toolbar. 3. Click View Support Ticket. 5. The ticket viewer will appear. How do I generate a support ticket? 1. In the Support ticket tab, click Extract or Refresh Device Data. 4. Install and run L&TT 2.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 13
... of the test. 7. Red stop signs indicate failures. Contact HP support and send the results in the ResultLog.ltt file. Install and run the Drive Assessment Test? 1. In the Test Execution tab, select the drive 4. If the test fails with a known, good tape then the drive needs attention. Warnings should be overwritten. 5. Select the device and click Test on the toolbar. 3. Click...
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 15
... problem. If the drive is fine. If the test fails using a good tape, this case. Contact support in this indicates a faulty drive. Why is measuring the health of the drive rather than the quality of the tape. HP recommends that you use a known good (preferably new) tape to accurately determine the health of your drive. The test evaluates whether or not a specific drive/tape combination will perform backups...
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 16
..., good quality tape to Detailed Device information > Tape at address > (loaded tape) > Cartridge Health in the support ticket and examine the margins. Check the following information: a. b. d. Load/unload life shows the age of the tape from a load/unload perspective. Repeat the procedure with the tape. Generate a support ticket for that wrote it. Write/read life shows the age of the tape from a data volume perspective. Go...
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 17
Open the Test Results tab to see the results of known good health. 2. In the Test Execution tab, select the drive 5. Load the data cartridge into a drive of the test. Install and run L&TT 3. Select the Media Validation test from Test Group. 6. Select the device and click Test on the toolbar. 4. Click Start Test. The test will read the whole tape so may take a long time. 7. How do I check the health of my data cartridge? (Non-LTO) 1.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 18
... categories display warnings, the backup may be suspect. After the backup, generate a support ticket for the drive on the tape. Repeat the backup using a different drive and tape combination. If any of the data as viewed by the drives that wrote it. 3. Check the following information: o Data on tape measures the quality of the data written on which the backup was performed. 2. Go to Detailed Device information > Tape at address > (loaded tape) > Cartridge...
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 19
Perform a clean as you normally would. 2. Go to Detailed Device information > Tape at address > Ejected Tape > Cartridge Usage section of the support ticket to see the number of cleans performed and the estimated number of cleans remaining. After the clean is finished, generate a support ticket for the drive that was just cleaned. 3. How many more uses are left with this cleaning cartridge? (LTO only) 1.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 20
Backup performance will my backups be? Note this test is significantly slower. Please check with your backup vendor if actual backup performance is independent of the disk subsystem. To determine backup performance, you must measure how fast the disks can deliver data and how fast data can be the slower of these two measurements. • Use the Device Performance test to measure the speed of the tape drive. • Use the System Performance Backup Pre-test to the tape. How fast will be written to measure the speed of the backup application.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 21
To determine restore performance, you must measure how fast data can be read reads from tape and how fast data can be written to measure the speed of the disk subsystem. Please check with your backup vendor if actual backup performance is independent of the backup application and uses test restore data. Restore performance will my restores be? How fast will be the slower of these two measurements. • Use the Device Performance test to measure the speed of the tape drive. • Use the System Performance Restore Pre-test to disk. Note this test is significantly slower.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 22
or as shown - How do I run L&TT 2. See Drive Performance Results tab for results Select the device and click Dev Perf on the toolbar. 3. and start 4. Set parameters as preferred - Install and run the Device Performance test? 1.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 26
... I write to the tape? The amount of the tape/drive combination. Install and run L&TT 2. Select the device and click Dev Perf on the tape. 1. Note - Use the Device Performance test to Full Tape 5. Insert the tape in the appropriate drive. 3. How much data can be the same as shown - or choose a different compression ratio - It may not be written to a tape is set to measure a specific tape/drive...
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 27
Fill out the pop-up on your details 3. Archive the files (to save the ticket files (one header file and one data file for each device) into a directory. 2. Click on Send Support Ticket by Email 2. Use Save Support Ticket to compress them) and e-mail the archive file via another computer. • Use the email address given by HP support Click on Send • If not then 1. How do I send a support ticket by e-mail? • If you have e-mail set up form with your server then 1.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 29
You may be asked for troubleshooting L&TT issues. How do I /O history enabled. 1. This log records L&TT activity and is EventLog.ltt; The most recent file is useful for the L&TT event log by the L&TT support team. Recreate the issue so that begin with EventLog and mail them to Event Log. 3. Locate the /logs directory. 5. the rest are backups of previous EventLogs. Archive all the files that is recorded. 4. Check Add I/O History to L&TT Support (LTT_team@hp.com). The most useful event logs have I send an L&TT event log? Open the Preferences menu. 2.
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version


Page 33
How do I turn on the toolbar. 3. Install and run L&TT 2. Select Drive Configuration Utility from Test Group. 4. Click Options... to configure Prevent Media Removal and Data Compression. 5. Start the test Select the device and click Test on or off Prevent Media Removal or hardware Data Compression? 1.

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