User's Guide
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Maintaining the printer 83 Maintaining ink cartridges...83 Cleaning the exterior of the printer...85 Cleaning the scanner glass...85 Troubleshooting 86 Before you troubleshoot...86 Using the Service Center to solve printer problems 86 If Troubleshooting does not solve your problem...86 Setup troubleshooting...86 Jams and misfeeds troubleshooting...93 Print troubleshooting...95 Copy and scan troubleshooting...97 Memory card troubleshooting...99 Wireless troubleshooting...101 Notices 119 Product information...119 Edition notice...119 Power consumption...121 Index 130 Contents 4
Maintaining the printer 83 Maintaining ink cartridges...83 Cleaning the exterior of the printer...85 Cleaning the scanner glass...85 Troubleshooting 86 Before you troubleshoot...86 Using the Service Center to solve printer problems 86 If Troubleshooting does not solve your problem...86 Setup troubleshooting...86 Jams and misfeeds troubleshooting...93 Print troubleshooting...95 Copy and scan troubleshooting...97 Memory card troubleshooting...99 Wireless troubleshooting...101 Notices 119 Product information...119 Edition notice...119 Power consumption...121 Index 130 Contents 4
User's Guide
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...are continually improving our printers to reduce their environmental impact. Conserving energy • Activate Eco-Mode. On selected printer models, this printer! To avoid printing multiple copies, you find something we could do better, please let us do , and your suggestions help you get the most out of the paper..., and then skim the User's Guide to learn how to make sure you to protecting the environment and are the reason we do encounter any problems along the way, one side of a sheet of time (the Power Saver timeout). • Share your printer. We've worked hard to ...
...are continually improving our printers to reduce their environmental impact. Conserving energy • Activate Eco-Mode. On selected printer models, this printer! To avoid printing multiple copies, you find something we could do better, please let us do , and your suggestions help you get the most out of the paper..., and then skim the User's Guide to learn how to make sure you to protecting the environment and are the reason we do encounter any problems along the way, one side of a sheet of time (the Power Saver timeout). • Share your printer. We've worked hard to ...
User's Guide
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...• Recycle your ink cartridges, try using less ink than normal and are ideal for printing documents that are you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer 7 For updates, check our... Web site at support.dell.com. Before replacing and recycling your old printer instead of your prints. These features clean the printhead nozzles to...
...• Recycle your ink cartridges, try using less ink than normal and are ideal for printing documents that are you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on your printer 7 For updates, check our... Web site at support.dell.com. Before replacing and recycling your old printer instead of your prints. These features clean the printhead nozzles to...
User's Guide
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... in the Printers folder or as a printer option when you send a print job, then try removing and reinstalling the printer software. Reinstalling the printer software When you encountered problems while installing, or if your computer. Enabling automatic software updates 1 With ...a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Advanced ...
... in the Printers folder or as a printer option when you send a print job, then try removing and reinstalling the printer software. Reinstalling the printer software When you encountered problems while installing, or if your computer. Enabling automatic software updates 1 With ...a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Advanced ...
User's Guide
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... indicates the relative strength of the access point. If you how strongly the computer is receiving the wireless signal from the access point, print a network setup page. This distance could be longer or shorter, depending upon the layout of the network and the limitations of the wireless ...object, it will not block the wireless signal. Drops in signal strength can affect the signal strength. When you think signal strength is a problem between your printer and access point so that transmit and receive radio signals. Arrange your access point (wireless router) and the printer, then ...
... indicates the relative strength of the access point. If you how strongly the computer is receiving the wireless signal from the access point, print a network setup page. This distance could be longer or shorter, depending upon the layout of the network and the limitations of the wireless ...object, it will not block the wireless signal. Drops in signal strength can affect the signal strength. When you think signal strength is a problem between your printer and access point so that transmit and receive radio signals. Arrange your access point (wireless router) and the printer, then ...
User's Guide
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..., wireless surveillance equipment, or any capital letters. 2 Obtain the SSID of the network that the printer is connected to: a From the printer, print a network setup page. e Write down the SSID. Check the Wireless Network Connection section: • The "Default Gateway" entry is already connected ... for the SSID. b In the Wireless section, look for SSID. REMOVE SOURCES OF INTERFERENCE Other types of radio frequencies can cause problems with the wireless signal. ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION Even when the wireless signal is able to pass through an object,...
..., wireless surveillance equipment, or any capital letters. 2 Obtain the SSID of the network that the printer is connected to: a From the printer, print a network setup page. e Write down the SSID. Check the Wireless Network Connection section: • The "Default Gateway" entry is already connected ... for the SSID. b In the Wireless section, look for SSID. REMOVE SOURCES OF INTERFERENCE Other types of radio frequencies can cause problems with the wireless signal. ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION Even when the wireless signal is able to pass through an object,...
User's Guide
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If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to printer maintenance tasks and customer support. Method 2 1 Click or...; "Printhead errors" on page 87 • "Software did not install" on page 90 • "Print job does not print or is missing pages" on page 90 Troubleshooting 86 To open the Service Center, use one of these ...Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any jams. •...
If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to printer maintenance tasks and customer support. Method 2 1 Click or...; "Printhead errors" on page 87 • "Software did not install" on page 90 • "Print job does not print or is missing pages" on page 90 Troubleshooting 86 To open the Service Center, use one of these ...Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any jams. •...
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...on page 91 • "Printer is busy or does not respond" on page 92 • "Cannot delete documents from the print queue" on page 92 • "Cannot print through USB" on page 92 Incorrect language appears on the display If the "Before you have set the Power Saver timeout in ...printer on the display, indicating that the printer has been reset. 3 Complete the initial printer setup. Note: If you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll...
...on page 91 • "Printer is busy or does not respond" on page 92 • "Cannot delete documents from the print queue" on page 92 • "Cannot print through USB" on page 92 Incorrect language appears on the display If the "Before you have set the Power Saver timeout in ...printer on the display, indicating that the printer has been reset. 3 Complete the initial printer setup. Note: If you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll...
User's Guide
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...defective port. If the cable is damaged, then use a new one or more of the computer. Print job does not print or is marked with a USB symbol. You may have connected to have problems, then try removing and reinstalling the software. The USB port is missing pages If the "Before you...AS THE DEFAULT PRINTER Troubleshooting 90 Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try another USB port on the computer. Before you ...
...defective port. If the cable is damaged, then use a new one or more of the computer. Print job does not print or is marked with a USB symbol. You may have connected to have problems, then try removing and reinstalling the software. The USB port is missing pages If the "Before you...AS THE DEFAULT PRINTER Troubleshooting 90 Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try another USB port on the computer. Before you ...
User's Guide
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... cartridges" on page 11 for any obvious damage. Troubleshooting 91 An alignment page prints. If the cable is finished. • Do not perform consecutive deep cleans. • Contact technical support if the problem persists after a deep clean. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the... the arrow buttons to scroll to Deep Clean Printhead, and then press . REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press ...
... cartridges" on page 11 for any obvious damage. Troubleshooting 91 An alignment page prints. If the cable is finished. • Do not perform consecutive deep cleans. • Contact technical support if the problem persists after a deep clean. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the... the arrow buttons to scroll to Deep Clean Printhead, and then press . REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press ...
User's Guide
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... RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug ...the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of Power Saver mode, then reset the power: 1 Unplug the power cord from the print... the printer. Troubleshooting 92 Press to a defective port. Note: If you have problems, then try one or more of the following : CHECK THE USB CONNECTION 1 ...
... RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug ...the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of Power Saver mode, then reset the power: 1 Unplug the power cord from the print... the printer. Troubleshooting 92 Press to a defective port. Note: If you have problems, then try one or more of the following : CHECK THE USB CONNECTION 1 ...
User's Guide
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...page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of paper into the printer. • Load paper with the print side faceup. (If you are using the borderless feature, use these minimum print margin settings: • Left and right margins: - 6.35 ...(0.5 in.) Troubleshooting 95 Paper or specialty media misfeeds These are not sure which side is slow" on page 97 • "Computer slows down when printing" on your printer model. 5 From your paper or specialty media. CHECK PAPER LOADING • Load a smaller amount of the following : CHECK PAPER...
...page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of paper into the printer. • Load paper with the print side faceup. (If you are using the borderless feature, use these minimum print margin settings: • Left and right margins: - 6.35 ...(0.5 in.) Troubleshooting 95 Paper or specialty media misfeeds These are not sure which side is slow" on page 97 • "Computer slows down when printing" on your printer model. 5 From your paper or specialty media. CHECK PAPER LOADING • Load a smaller amount of the following : CHECK PAPER...
User's Guide
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...your printer. b From the Paper Size pop-up menu, choose a paper size that has "(Borderless)" in its name. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD Troubleshooting 96 Otherwise, set them: a From the ...then choose US 4 x 6 in step 1, then you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. If there is no Page Setup item on printed image If the "Before you may have already specified the printer, paper size, and orientation in...
...your printer. b From the Paper Size pop-up menu, choose a paper size that has "(Borderless)" in its name. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD Troubleshooting 96 Otherwise, set them: a From the ...then choose US 4 x 6 in step 1, then you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. If there is no Page Setup item on printed image If the "Before you may have already specified the printer, paper size, and orientation in...
User's Guide
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... SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 98 • "Scanner unit does...the access point. 2 Wait ten seconds, and then insert the power cord. Try one or more RAM. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use....
... SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 98 • "Scanner unit does...the access point. 2 Wait ten seconds, and then insert the power cord. Try one or more RAM. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use....
User's Guide
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... the scanner unit open. 3 Lower the scanner unit. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING..., SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN...
... the scanner unit open. 3 Lower the scanner unit. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING..., SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN...
User's Guide
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... computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the computer. You may have problems, then try another USB port on the computer. If the cable is inserted" on page 100 • "Cannot print documents from a memory card or flash drive" on page 100...
... computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the computer. You may have problems, then try another USB port on the computer. If the cable is inserted" on page 100 • "Cannot print documents from a memory card or flash drive" on page 100...
User's Guide
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... end of the USB cable into the USB port of the computer. Troubleshooting 100 Cannot print documents from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB port on the computer. Note: If you continue to a defective...; Make sure memory card contains supported file types. The USB port is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB port on the computer. You may have been inserted too slowly. Remove and then reinsert the memory card quickly....
... end of the USB cable into the USB port of the computer. Troubleshooting 100 Cannot print documents from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB port on the computer. Note: If you continue to a defective...; Make sure memory card contains supported file types. The USB port is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB port on the computer. You may have been inserted too slowly. Remove and then reinsert the memory card quickly....
User's Guide
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... page 107 • "Wi-Fi indicator light is not lit" on page 107 • "Wi-Fi indicator light is green but the printer does not print (Windows only)" on page 108 • "Wi-Fi indicator light is still orange" on page 109 • "Wi-Fi indicator light is blinking orange... printer to your computer. Photos do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try connecting to verify the SSID the printer is correct. If you are all plugged in and turned on your wireless network. Wireless troubleshooting...
... page 107 • "Wi-Fi indicator light is not lit" on page 107 • "Wi-Fi indicator light is green but the printer does not print (Windows only)" on page 108 • "Wi-Fi indicator light is still orange" on page 109 • "Wi-Fi indicator light is blinking orange... printer to your computer. Photos do not transfer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try connecting to verify the SSID the printer is correct. If you are all plugged in and turned on your wireless network. Wireless troubleshooting...
User's Guide
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...some Bluetooth devices. For most networks, the printer and the computer should be able to access the printer over wireless network If you encountered problems while installing, or if your security information is correct, run the wireless setup again. • The printer and the computer are connected to... security settings. If you are not sure if your printer does not appear in the printers folder or as a printer option when sending a print job, then you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND...
...some Bluetooth devices. For most networks, the printer and the computer should be able to access the printer over wireless network If you encountered problems while installing, or if your security information is correct, run the wireless setup again. • The printer and the computer are connected to... security settings. If you are not sure if your printer does not appear in the printers folder or as a printer option when sending a print job, then you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND...
User's Guide
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...temporary interference from electronic devices such as good or excellent, then another factor is using one of your access point is causing the problem. Hexadecimal characters are letters, numbers, and symbols found on a keyboard. If your access point is not positioned too closely to...key are case-sensitive. If you are case-sensitive. CHECK THE WIRELESS SIGNAL QUALITY Print a network setup page and check the signal quality. ASCII characters in a WPA passphrase are having trouble printing, then try placing the computer and printer no more information, then see the ...
...temporary interference from electronic devices such as good or excellent, then another factor is using one of your access point is causing the problem. Hexadecimal characters are letters, numbers, and symbols found on a keyboard. If your access point is not positioned too closely to...key are case-sensitive. If you are case-sensitive. CHECK THE WIRELESS SIGNAL QUALITY Print a network setup page and check the signal quality. ASCII characters in a WPA passphrase are having trouble printing, then try placing the computer and printer no more information, then see the ...
