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Table of Contents Printer Does Not Start or Stops During Print Jobs 136 Paper Does Not Feed Properly or Paper Jams 142 The POWER Lamp Flashes Orange 145 An Error Message is Displayed on the Screen 148 Problems Unique to Windows 157 Problems Unique to the Macintosh 162 Appendices 165 For Faster Printing 166 Specifications 169 Index ...181 4
Table of Contents Printer Does Not Start or Stops During Print Jobs 136 Paper Does Not Feed Properly or Paper Jams 142 The POWER Lamp Flashes Orange 145 An Error Message is Displayed on the Screen 148 Problems Unique to Windows 157 Problems Unique to the Macintosh 162 Appendices 165 For Faster Printing 166 Specifications 169 Index ...181 4
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in the File menu. 3 Click the Utilities button to open the Printer Utility dialog box. 4 Select Cleaning from the pull-down menu, and then click the Cleaning icon. Print Head Cleaning 79 Note 5 When the confirmation message appears, click OK. ® If the problem remains even after you repeat print head cleaning three times, perform print head deep cleaning. Routine Maintenance Macintosh 1 Ensure the printer is on. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup...
in the File menu. 3 Click the Utilities button to open the Printer Utility dialog box. 4 Select Cleaning from the pull-down menu, and then click the Cleaning icon. Print Head Cleaning 79 Note 5 When the confirmation message appears, click OK. ® If the problem remains even after you repeat print head cleaning three times, perform print head deep cleaning. Routine Maintenance Macintosh 1 Ensure the printer is on. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup...
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...head deep cleaning finishes, print the nozzle check pattern to open the Printer Utility dialog box. 4 Select Cleaning from the pull-down menu, and then click the Deep Cleaning icon. 5 Click OK. Contact a Canon service representative. ¬ Printing the Nozzle Check Pattern Print Head Deep Cleaning.... If the problem persists, the print head may be opened by selecting Page Setup... Now the POWER lamp starts flashing and print head deep cleaning begins. The process takes one or two minutes to three times. Routine Maintenance Macintosh 1 Ensure the printer is still not...
...head deep cleaning finishes, print the nozzle check pattern to open the Printer Utility dialog box. 4 Select Cleaning from the pull-down menu, and then click the Deep Cleaning icon. 5 Click OK. Contact a Canon service representative. ¬ Printing the Nozzle Check Pattern Print Head Deep Cleaning.... If the problem persists, the print head may be opened by selecting Page Setup... Now the POWER lamp starts flashing and print head deep cleaning begins. The process takes one or two minutes to three times. Routine Maintenance Macintosh 1 Ensure the printer is still not...
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Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 116
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 116
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... in the Windows screen, for Windows XP, click Start and select My Computer, and then double-click the CD-ROM icon. Cannot Install the Printer Driver 118 Windows Note ® If you insert the Setup Software & User's Guide CD-ROM, double-click My Computer in the file name,...letter and the installation program ("MSetup.exe"). In a Macintosh, check that the CD-ROM can be read. Troubleshooting s If the Installer for the printer driver does not start up automatically when you are no problems with the CD-ROM, contact a Canon service representative. If there is computer dependent.
... in the Windows screen, for Windows XP, click Start and select My Computer, and then double-click the CD-ROM icon. Cannot Install the Printer Driver 118 Windows Note ® If you insert the Setup Software & User's Guide CD-ROM, double-click My Computer in the file name,...letter and the installation program ("MSetup.exe"). In a Macintosh, check that the CD-ROM can be read. Troubleshooting s If the Installer for the printer driver does not start up automatically when you are no problems with the CD-ROM, contact a Canon service representative. If there is computer dependent.
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... be able to print due to the computer environment. First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. For details, refer to "Problems Unique to increase the amount of free space by deleting any unnecessary files. s Check the...;rm the Page Size setting matches the size of the paper loaded in Windows, you may need to Windows". Note ® When using an ECP printer port in the...
... be able to print due to the computer environment. First, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. For details, refer to "Problems Unique to increase the amount of free space by deleting any unnecessary files. s Check the...;rm the Page Size setting matches the size of the paper loaded in Windows, you may need to Windows". Note ® When using an ECP printer port in the...
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... flashing, the computer processes the data and sends it takes longer than usual to the printer. Note ® If you are using a switch box or other device, remove and reconnect the printer directly to the computer. Replace the cable(s) and try printing again. While the POWER lamp is securely connected to the... amount of data such as a photo or graphics, it to begin printing. If the POWER lamp is initialising. Printing Does Not Start Troubleshooting s Ensure the printer is now successful, there may be a problem with the device. Also there could be...
... flashing, the computer processes the data and sends it takes longer than usual to the printer. Note ® If you are using a switch box or other device, remove and reconnect the printer directly to the computer. Replace the cable(s) and try printing again. While the POWER lamp is securely connected to the... amount of data such as a photo or graphics, it to begin printing. If the POWER lamp is initialising. Printing Does Not Start Troubleshooting s Ensure the printer is now successful, there may be a problem with the device. Also there could be...
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... If empty, replace them . Contact a Canon service facility. For details on print head alignment, refer to check that ink is being output normally. ¬ Print Head Cleaning ¬ Printing the Nozzle Check Pattern If the problem is plenty of ink but the printer does not print, clean the print head.... s Ensure that you install them . Printer Does Not Start or Stops During Print Jobs 140 After cleaning the print head, ...
... If empty, replace them . Contact a Canon service facility. For details on print head alignment, refer to check that ink is being output normally. ¬ Print Head Cleaning ¬ Printing the Nozzle Check Pattern If the problem is plenty of ink but the printer does not print, clean the print head.... s Ensure that you install them . Printer Does Not Start or Stops During Print Jobs 140 After cleaning the print head, ...
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.... Also, ensure that the waste ink tank is nearly full. Eight flashes indicates that the protective tape has been removed. Note ® Canon recommends to cancel the error so you can continue printing. The POWER Lamp Flashes Orange 146 s Eight flashes: Waste ink tank almost full... The printer has a built-in waste ink tank for service as soon as this error occurs. If reinstalling the print head does not resolve the problem, replace it with a new one. s Six flashes: No print head ...
.... Also, ensure that the waste ink tank is nearly full. Eight flashes indicates that the protective tape has been removed. Note ® Canon recommends to cancel the error so you can continue printing. The POWER Lamp Flashes Orange 146 s Eight flashes: Waste ink tank almost full... The printer has a built-in waste ink tank for service as soon as this error occurs. If reinstalling the print head does not resolve the problem, replace it with a new one. s Six flashes: No print head ...
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If the problem remains, contact a Canon service representative. Plug the printer back in and turn the printer back on. The POWER Lamp Flashes Orange 147 Troubleshooting s POWER lamp flashes alternate green and orange: An error that requires contacting a Canon service representative may have occurred. Turn the printer off and unplug the printer from the power supply.
If the problem remains, contact a Canon service representative. Plug the printer back in and turn the printer back on. The POWER Lamp Flashes Orange 147 Troubleshooting s POWER lamp flashes alternate green and orange: An error that requires contacting a Canon service representative may have occurred. Turn the printer off and unplug the printer from the power supply.
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... . Wait until the POWER lamp stops flashing. If printing is now successful, there may be a problem with the device. Note ® If you are using a switch box or other devices, remove and reconnect the printer directly to the computer and try printing again. Error Writing to LPT1 or USBxxx Troubleshooting Windows...
... . Wait until the POWER lamp stops flashing. If printing is now successful, there may be a problem with the device. Note ® If you are using a switch box or other devices, remove and reconnect the printer directly to the computer and try printing again. Error Writing to LPT1 or USBxxx Troubleshooting Windows...
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s If the WPS driver or CAPT driver is installed, either uninstall it . ¬ Uninstalling Printer Drivers If the printer is Displayed on Handling the USB Interface (for Windows Users)" in the printer driver. Uninstall the printer driver and reinstall it or change the driver port to FILE as follows. 1 Click the Start button, then... click Settings and Printers. 2 Display the WPS or CAPT driver properties, and click the Details tab. 3 Change the Print to the following port field to the USB ...
s If the WPS driver or CAPT driver is installed, either uninstall it . ¬ Uninstalling Printer Drivers If the printer is Displayed on Handling the USB Interface (for Windows Users)" in the printer driver. Uninstall the printer driver and reinstall it or change the driver port to FILE as follows. 1 Click the Start button, then... click Settings and Printers. 2 Display the WPS or CAPT driver properties, and click the Details tab. 3 Change the Print to the following port field to the USB ...
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...amount of your application. If the same problem occurs with the edited document, contact the manufacturer of free space on the Screen 153 If the printer is Displayed on the hard disk. Uninstall the printer driver and reinstall it . s If the problem only occurs when printing a specific... document, try editing the document and then printing it . s There may be a problem in the original document. You may have been a problem in the printer driver. If this resolves the problem, there may need to the USB interface, follow the procedure "Notes on Handling the USB ...
...amount of your application. If the same problem occurs with the edited document, contact the manufacturer of free space on the Screen 153 If the printer is Displayed on the hard disk. Uninstall the printer driver and reinstall it . s If the problem only occurs when printing a specific... document, try editing the document and then printing it . s There may be a problem in the original document. You may have been a problem in the printer driver. If this resolves the problem, there may need to the USB interface, follow the procedure "Notes on Handling the USB ...
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... power is Displayed on , and that the printer and the computer are securely connected. If the problem remains, verify the Chooser setting. 1 In the Apple menu, select Chooser. 2 Click the S820 icon and ensure S820 is displayed: Error No.: X202 Not enough memory for printing. If the problem remains, delete all unnecessary documents from the...
... power is Displayed on , and that the printer and the computer are securely connected. If the problem remains, verify the Chooser setting. 1 In the Apple menu, select Chooser. 2 Click the S820 icon and ensure S820 is displayed: Error No.: X202 Not enough memory for printing. If the problem remains, delete all unnecessary documents from the...
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... s Ensure "Enable bi-directional support for this printer" (or "Enable bi-directional support"). The BJ Status Monitor is selected. 1 Open the Printer Properties dialog box from the Start menu. ¬ Opening the Printer Properties dialog box directly from the Start menu 2... this printer" is displayed only when the computer and cable support bidirectional communication. If you do not know whether your computer and printer cable support bi-directional communication, contact your dealer or computer manufacturer. Problems Unique to the parallel interface, ensure the printer cable...
... s Ensure "Enable bi-directional support for this printer" (or "Enable bi-directional support"). The BJ Status Monitor is selected. 1 Open the Printer Properties dialog box from the Start menu. ¬ Opening the Printer Properties dialog box directly from the Start menu 2... this printer" is displayed only when the computer and cable support bidirectional communication. If you do not know whether your computer and printer cable support bi-directional communication, contact your dealer or computer manufacturer. Problems Unique to the parallel interface, ensure the printer cable...
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Problems Unique to delete unnecessary files, or disable background printing. You may need to Windows 159 s Ensure that background printing is enabled. 1 Open the Printer Properties dialog box. ¬ Opening the Printer Properties Dialog Box 2 On the Page Setup tab, click Printer control... Background printing requires a certain amount of free space on the hard disk. Troubleshooting Cannot Print in Background (Windows Me/Windows 98/ Windows 95 only) s Check the amount of disk space. and select Background Printing.
Problems Unique to delete unnecessary files, or disable background printing. You may need to Windows 159 s Ensure that background printing is enabled. 1 Open the Printer Properties dialog box. ¬ Opening the Printer Properties Dialog Box 2 On the Page Setup tab, click Printer control... Background printing requires a certain amount of free space on the hard disk. Troubleshooting Cannot Print in Background (Windows Me/Windows 98/ Windows 95 only) s Check the amount of disk space. and select Background Printing.
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Problems Unique to "ECP", cancel ECP mode and then try printing again. Cannot Print Normally Troubleshooting s When the printer port is set to Windows 160 Sometimes ECP mode disrupts normal printing. 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to open the Custom Setting dialog box. 4 Clear the Set printer to ECP mode check box, and then click Send. 5 Turn the printer off and back on again.
Problems Unique to "ECP", cancel ECP mode and then try printing again. Cannot Print Normally Troubleshooting s When the printer port is set to Windows 160 Sometimes ECP mode disrupts normal printing. 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to open the Custom Setting dialog box. 4 Clear the Set printer to ECP mode check box, and then click Send. 5 Turn the printer off and back on again.
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The WPS (Windows Printing System) driver or CAPT (Canon Advanced Printing Technology) driver may disrupt normal printing. 1 Click the Start button, then click Settings and Printers. Problems Unique to FILE. For Windows XP, click Start and select Settings, Control Panel, and then Printers. 2 Display the WPS or CAPT driver properties, and click the Details tab. 3 Change the Print to the following port field to Windows 161 Troubleshooting s If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to FILE as follows.
The WPS (Windows Printing System) driver or CAPT (Canon Advanced Printing Technology) driver may disrupt normal printing. 1 Click the Start button, then click Settings and Printers. Problems Unique to FILE. For Windows XP, click Start and select Settings, Control Panel, and then Printers. 2 Display the WPS or CAPT driver properties, and click the Details tab. 3 Change the Print to the following port field to Windows 161 Troubleshooting s If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to FILE as follows.
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If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. As S820 is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing. Jagged Text/Graphics, or Banded Gradations Troubleshooting s Ensure your application supports Quick Draw. Problems Unique to the Macintosh 163
If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. As S820 is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing. Jagged Text/Graphics, or Banded Gradations Troubleshooting s Ensure your application supports Quick Draw. Problems Unique to the Macintosh 163
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Turn the printer off and back on -line Help. Note Appendices ® • Some computers may remain after you cancel the ECP mode setting. In this case, clear the Set printer to cancel the ECP mode. • With Windows 95, a problem may have problems printing in the screen above, and click Send. See also "Unable to Print from the Canon BJ Printer Port" in the on to ECP mode check box in the ECP mode. For Faster Printing 168
Turn the printer off and back on -line Help. Note Appendices ® • Some computers may remain after you cancel the ECP mode setting. In this case, clear the Set printer to cancel the ECP mode. • With Windows 95, a problem may have problems printing in the screen above, and click Send. See also "Unable to Print from the Canon BJ Printer Port" in the on to ECP mode check box in the ECP mode. For Faster Printing 168