DGND3300 User Manual
Page 10
RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Chapter 8 Troubleshooting Quick Tips ...8-1 Troubleshooting with the LEDs 8-2 Cannot Access the Modem Router Menu 8-4 Cannot Access the Internet 8-5 Checking the Configuration 8-5 Checking the WAN IP Address 8-5 Troubleshooting a Network Using the Ping Utility 8-7 Testing the LAN Path to Your Router 8-7 Testing the Path from Your Computer to a Remote Device 8-8 Problems with Date and...
RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Chapter 8 Troubleshooting Quick Tips ...8-1 Troubleshooting with the LEDs 8-2 Cannot Access the Modem Router Menu 8-4 Cannot Access the Internet 8-5 Checking the Configuration 8-5 Checking the WAN IP Address 8-5 Troubleshooting a Network Using the Ping Utility 8-7 Testing the LAN Path to Your Router 8-7 Testing the Path from Your Computer to a Remote Device 8-8 Problems with Date and...
DGND3300 User Manual
Page 25
RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual For more information about wireless technology, see the link to change the wireless network name (SSID) or wireless security settings, you will be disconnected when you click Apply. Note: If you use a computer with its... settings first. Log in to display the Wireless Settings screen: Figure 2-2 The settings for this problem, use a wireless computer to the online document in "Wireless Networking Basics" in Appendix B. Select Wireless Settings from the main menu to the modem router at its default user name of admin,...
RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual For more information about wireless technology, see the link to change the wireless network name (SSID) or wireless security settings, you will be disconnected when you click Apply. Note: If you use a computer with its... settings first. Log in to display the Wireless Settings screen: Figure 2-2 The settings for this problem, use a wireless computer to the online document in "Wireless Networking Basics" in Appendix B. Select Wireless Settings from the main menu to the modem router at its default user name of admin,...
DGND3300 User Manual
Page 46
...problems. The Firewall Rules screen lists all your settings in the Block Sites screen. You can specify one trusted user, which is exempt from the list and clicking Delete Keyword. 4. You can also use this screen to create firewall rules to delete the selected rule. From the modem router...rule to a new position in the table, or to block or allow specific traffic. Figure 3-4 • Outbound Services. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Delete a keyword or domain name by entering that computer's IP address in the Trusted IP Address fields. ...
...problems. The Firewall Rules screen lists all your settings in the Block Sites screen. You can specify one trusted user, which is exempt from the list and clicking Delete Keyword. 4. You can also use this screen to create firewall rules to delete the selected rule. From the modem router...rule to a new position in the table, or to block or allow specific traffic. Figure 3-4 • Outbound Services. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Delete a keyword or domain name by entering that computer's IP address in the Trusted IP Address fields. ...
DGND3300 User Manual
Page 69
... Management. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual You can reach a remote host. • Perform a DNS lookup to test if an Internet name resolves to an IP address to verify that the DNS server configuration is working. • Display the Routing table to identify what other modem routers the modem router is communicating with. • Reboot the modem router to...
... Management. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual You can reach a remote host. • Perform a DNS lookup to test if an Internet name resolves to an IP address to verify that the DNS server configuration is working. • Display the Routing table to identify what other modem routers the modem router is communicating with. • Reboot the modem router to...
DGND3300 User Manual
Page 73
...Computers on your USB drive into the USB port on the modem router either directly or with Colleagues Sending files that she prints the files. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual A few common uses are described in the ...address field of her Web browser. This family does not have a print server: • The daughter has some photos on her Macintosh computer that are larger than tying up their mail systems will large files, your colleagues can pose a problem...
...Computers on your USB drive into the USB port on the modem router either directly or with Colleagues Sending files that she prints the files. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual A few common uses are described in the ...address field of her Web browser. This family does not have a print server: • The daughter has some photos on her Macintosh computer that are larger than tying up their mail systems will large files, your colleagues can pose a problem...
DGND3300 User Manual
Page 104
...vary. For connecting rooms or floors that are blocked by obstructions or are encrypted for speed, economy, and security. NETGEAR's Powerline HD family of products delivers up to prevent neighbors from connecting. Gigabit Ethernet can extend up to 200 ... and network overhead, can cause problems. 7-2 Fine-Tuning Your Network v1.0, September 2009 Because latency and packet loss can disrupt your Internet experience. Network conditions and environmental factors, including volume of CAT-5e or better. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • Powerline....
...vary. For connecting rooms or floors that are blocked by obstructions or are encrypted for speed, economy, and security. NETGEAR's Powerline HD family of products delivers up to prevent neighbors from connecting. Gigabit Ethernet can extend up to 200 ... and network overhead, can cause problems. 7-2 Fine-Tuning Your Network v1.0, September 2009 Because latency and packet loss can disrupt your Internet experience. Network conditions and environmental factors, including volume of CAT-5e or better. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • Powerline....
DGND3300 User Manual
Page 108
... ISP or NETGEAR recommends changing the MTU setting. When one problem but cause another , the data packets travel through many devices along the way. These might fix one network device communicates across the Internet with the smallest MTU. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual...Network v1.0, September 2009 America Online's DSL service • You use VPN and have severe performance problems. • You used a program to optimize MTU for NETGEAR equipment is the largest data packet a network device transmits. Use a scanning utility to improve the ...
... ISP or NETGEAR recommends changing the MTU setting. When one problem but cause another , the data packets travel through many devices along the way. These might fix one network device communicates across the Internet with the smallest MTU. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual...Network v1.0, September 2009 America Online's DSL service • You use VPN and have severe performance problems. • You used a program to optimize MTU for NETGEAR equipment is the largest data packet a network device transmits. Use a scanning utility to improve the ...
DGND3300 User Manual
Page 109
... MTU size: 1. Usable by AOL if you can automatically discover the services from the maximum value of 1500 until the problem goes away. To change the MTU to other registered UPnP devices on the network. Universal Plug and Play Universal Plug and...XP), you should enable UPnP. Typical value to connect to save the new configuration. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual If you suspect an MTU problem, a common solution is the default value for NETGEAR routers, adapters, and switches. Table 7-2 describes common MTU sizes and applications. Common MTU ...
... MTU size: 1. Usable by AOL if you can automatically discover the services from the maximum value of 1500 until the problem goes away. To change the MTU to other registered UPnP devices on the network. Universal Plug and Play Universal Plug and...XP), you should enable UPnP. Typical value to connect to save the new configuration. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual If you suspect an MTU problem, a common solution is the default value for NETGEAR routers, adapters, and switches. Table 7-2 describes common MTU sizes and applications. Common MTU ...
DGND3300 User Manual
Page 111
... problem description, instructions are provided to restart your RangeMax Dual Band Wireless-N Modem Router. Plug in this sequence. Turn on page 8-9 Quick Tips This section describes tips for the modem router. Be sure to help you diagnose and solve the problem. Wait 1 minute. 3. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Chapter 8 Troubleshooting This chapter provides information about troubleshooting your network in the modem router. Unplug the modem router...
... problem description, instructions are provided to restart your RangeMax Dual Band Wireless-N Modem Router. Plug in this sequence. Turn on page 8-9 Quick Tips This section describes tips for the modem router. Be sure to help you diagnose and solve the problem. Wait 1 minute. 3. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Chapter 8 Troubleshooting This chapter provides information about troubleshooting your network in the modem router. Unplug the modem router...
DGND3300 User Manual
Page 113
... if the router recovers. See "Cannot Access the Internet" on page 8-5. contact technical support. If you have more than one at www.netgear.com/support. Troubleshooting 8-3 v1.0, September 2009 If the error persists, you have a hardware problem and should be...8-2. Power LED is a fault within the router. When the router is released. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • The Wireless LEDs are connected to the line with the LEDs Situation Recommended Action Power LED is off when your router is turned on: • Make sure...
... if the router recovers. See "Cannot Access the Internet" on page 8-5. contact technical support. If you have more than one at www.netgear.com/support. Troubleshooting 8-3 v1.0, September 2009 If the error persists, you have a hardware problem and should be...8-2. Power LED is a fault within the router. When the router is released. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • The Wireless LEDs are connected to the line with the LEDs Situation Recommended Action Power LED is off when your router is turned on: • Make sure...
DGND3300 User Manual
Page 115
...router can select Setup Wizard and allow the modem router to make sure that it is possible that this is correct: 1. Access the main menu of the router at your router but the Web browser may be sure to click the Apply button before moving to a problem...IP address, your router must request an IP address from your browser, and select an external site such as http://www.netgear.com. 2. ... the Refresh or Reload button in the Web browser. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual If the modem router does not save changes you have not yet configured the...
...router can select Setup Wizard and allow the modem router to make sure that it is possible that this is correct: 1. Access the main menu of the router at your router but the Web browser may be sure to click the Apply button before moving to a problem...IP address, your router must request an IP address from your browser, and select an external site such as http://www.netgear.com. 2. ... the Refresh or Reload button in the Web browser. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual If the modem router does not save changes you have not yet configured the...
DGND3300 User Manual
Page 116
... account name in Appendix B. 8-6 Troubleshooting v1.0, September 2009 Configure your computer's host name. If your router can access from the ISP, the problem might be set incorrectly. • Your ISP might require a login program. Typically, your computer's MAC... you entered a DNS address during the router's configuration, reboot your use the router's MAC address. - Access the main menu of the following : - Assign the computer host name of your ISP account as described in Appendix B. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual 2.
... account name in Appendix B. 8-6 Troubleshooting v1.0, September 2009 Configure your computer's host name. If your router can access from the ISP, the problem might be set incorrectly. • Your ISP might require a login program. Typically, your computer's MAC... you entered a DNS address during the router's configuration, reboot your use the router's MAC address. - Access the main menu of the following : - Assign the computer host name of your ISP account as described in Appendix B. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual 2.
DGND3300 User Manual
Page 117
...wired connection, make sure the numbered Ethernet port LED is set up correctly. The device then responds with 32 bytes of the following problems: • Wrong physical connections - Troubleshooting 8-7 v1.0, September 2009 You should see a message like this one: Pinging with an... Tools > Internet Options, click the Connections tab, and select Never dial a connection. You might be running Windows PC: 1. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • You might need to run that software after installing your ISP provided a program to log you in ...
...wired connection, make sure the numbered Ethernet port LED is set up correctly. The device then responds with 32 bytes of the following problems: • Wrong physical connections - Troubleshooting 8-7 v1.0, September 2009 You should see a message like this one: Pinging with an... Tools > Internet Options, click the Connections tab, and select Never dial a connection. You might be running Windows PC: 1. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual • You might need to run that software after installing your ISP provided a program to log you in ...
DGND3300 User Manual
Page 119
... install a NETGEAR wireless card in your computer, a Smart Wizard is January 1, 2000. The modem router uses the Network Time Protocol (NTP) to obtain the current time from one hour. You can use Push 'N' Connect (WPS) ("Connecting Additional Wireless Client Devices After WPS Setup" on the Internet. Troubleshooting 8-9 v1.0, September 2009 RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Problems with Date...
... install a NETGEAR wireless card in your computer, a Smart Wizard is January 1, 2000. The modem router uses the Network Time Protocol (NTP) to obtain the current time from one hour. You can use Push 'N' Connect (WPS) ("Connecting Additional Wireless Client Devices After WPS Setup" on the Internet. Troubleshooting 8-9 v1.0, September 2009 RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Problems with Date...
DGND3300 User Manual
Page 120
... 2-2. Check the Mode setting, as other wireless networks. Look for available wireless networks. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Viewing Available Networks If your wireless computer is configured for the network, but you cannot connect, use the computer's wireless setup program to scan for network names (SSIDs) of NETGEAR-DualBand-N and NETGEAR-2.4-G, or your custom SSIDs if you have...
... 2-2. Check the Mode setting, as other wireless networks. Look for available wireless networks. RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual Viewing Available Networks If your wireless computer is configured for the network, but you cannot connect, use the computer's wireless setup program to scan for network names (SSIDs) of NETGEAR-DualBand-N and NETGEAR-2.4-G, or your custom SSIDs if you have...
DGND3300 Setup Manual
Page 25
• Contact your NETGEAR product and contact NETGEAR Technical Support. If problems persist, register your ISP to verify that you have the correct configuration information. • Read "Troubleshooting" on page 29. Installing Your Router Manually (Advanced, Mac, and Linux Users) 21
• Contact your NETGEAR product and contact NETGEAR Technical Support. If problems persist, register your ISP to verify that you have the correct configuration information. • Read "Troubleshooting" on page 29. Installing Your Router Manually (Advanced, Mac, and Linux Users) 21
DGND3300 Setup Manual
Page 33
...verify that are provided to "Troubleshooting the ISP Connection" on page 37. • I connected the router correctly? Troubleshooting This chapter gives information about troubleshooting your modem router. Go to "Basic Functioning" on page 29. • Have I want to "Using the Restore... Factory Settings Button" on page 31. • I can't access the Internet. Go to clear the configuration and start over again. Basic Functioning After you diagnose and solve the problem...
...verify that are provided to "Troubleshooting the ISP Connection" on page 37. • I connected the router correctly? Troubleshooting This chapter gives information about troubleshooting your modem router. Go to "Basic Functioning" on page 29. • Have I want to "Using the Restore... Factory Settings Button" on page 31. • I can't access the Internet. Go to clear the configuration and start over again. Basic Functioning After you diagnose and solve the problem...
DGND3300 Setup Manual
Page 34
...released. If the power LED is explained in this case, the modem router is properly connected to factory defaults. This procedure is still red ...Wireless LEDs are lit. This will set the router's IP address to the appropriate following : • Make sure that the Ethernet cable connections are secure at the router and at any other LEDs are using the power adapter supplied by NETGEAR...router. If the Power LED turns red after power up: • Cycle the power to your router and that the power supply adapter is working normally. If the error persists, you have a hardware problem...
...released. If the power LED is explained in this case, the modem router is properly connected to factory defaults. This procedure is still red ...Wireless LEDs are lit. This will set the router's IP address to the appropriate following : • Make sure that the Ethernet cable connections are secure at the router and at any other LEDs are using the power adapter supplied by NETGEAR...router. If the Power LED turns red after power up: • Cycle the power to your router and that the power supply adapter is working normally. If the error persists, you have a hardware problem...
DGND3300 Setup Manual
Page 35
... your wiring is correct. ADSL Link LED Blinking Amber If your ADSL link LED is blinking amber, then your modem router is attempting to access the Internet, you should first determine whether you should turn green, disconnect all telephones on ...Dual Band Wireless-N Modem Router uses pins 2 and 3. Troubleshooting the ISP Connection If your router is unable to access the Internet, you have a good ADSL connection. If this connection is indicated with the service provider. ADSL Link LED If your router is off, disconnect all telephones on pins 1 and 4 of this solves the problem...
... your wiring is correct. ADSL Link LED Blinking Amber If your ADSL link LED is blinking amber, then your modem router is attempting to access the Internet, you should first determine whether you should turn green, disconnect all telephones on ...Dual Band Wireless-N Modem Router uses pins 2 and 3. Troubleshooting the ISP Connection If your router is unable to access the Internet, you have a good ADSL connection. If this connection is indicated with the service provider. ADSL Link LED If your router is off, disconnect all telephones on pins 1 and 4 of this solves the problem...
DGND3300 Setup Manual
Page 36
...your house. Please follow the on-screen instructions to access the router's menu from the computer to 192.168.0.254. Cannot Access the Router Menu If you are using the recommended addressing scheme, your computer's address should be a problem with a message asking you to verify that the Multiplexing method... indicates that the information you may be in the range of 192.168.0.2 to the router and reboot your computer. Refer to "Preparing a Computer for Network Access" on page 41 to a problem at your Network Interface Device (NID), then you entered on the same subnet as 169...
...your house. Please follow the on-screen instructions to access the router's menu from the computer to 192.168.0.254. Cannot Access the Router Menu If you are using the recommended addressing scheme, your computer's address should be a problem with a message asking you to verify that the Multiplexing method... indicates that the information you may be in the range of 192.168.0.2 to the router and reboot your computer. Refer to "Preparing a Computer for Network Access" on page 41 to a problem at your Network Interface Device (NID), then you entered on the same subnet as 169...
