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If problems persist, register your ISP to verify that you have the correct configuration information. • Read "Troubleshooting" on page 25. If you do not connect successfully: • Review your settings and make sure that you have selected the correct options and typed everything correctly. • Contact your NETGEAR product and contact NETGEAR Technical Support. 18 Installing Your Router Manually (Advanced, Mac, and Linux Users)
If problems persist, register your ISP to verify that you have the correct configuration information. • Read "Troubleshooting" on page 25. If you do not connect successfully: • Review your settings and make sure that you have selected the correct options and typed everything correctly. • Contact your NETGEAR product and contact NETGEAR Technical Support. 18 Installing Your Router Manually (Advanced, Mac, and Linux Users)
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Troubleshooting This chapter gives information about troubleshooting your wireless modem router. Go to "Troubleshooting the Web Configuration Interface" on page 27. ... 1. b. When power is first applied, verify that the Power LED is lit. 25 For the common problems listed, go to "Restoring the Default Configuration and Password" on page 28. • I connected the router... Is the router on page 30. • I have configured the router but I can't access the Internet. The ADSL Internet port LED is on (see "Hardware Features" on page 25. • Have I cannot remember the router's ...
Troubleshooting This chapter gives information about troubleshooting your wireless modem router. Go to "Troubleshooting the Web Configuration Interface" on page 27. ... 1. b. When power is first applied, verify that the Power LED is lit. 25 For the common problems listed, go to "Restoring the Default Configuration and Password" on page 28. • I connected the router... Is the router on page 30. • I have configured the router but I can't access the Internet. The ADSL Internet port LED is on (see "Hardware Features" on page 25. • Have I cannot remember the router's ...
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... to factory defaults. If any other LEDs are using the power adapter supplied by NETGEAR for this case, the wireless modem router is turned on . If the error persists, you are off when your... be amber. LAN or Internet Port LEDs Not On If either the LAN LEDs or ADSL Internet LED do not light when the Ethernet connection is properly connected to 192.168.0.1. ...released. However, in "Resetting to a 100 Mbps device, verify that button is a fault within the router. The power LED also turns red when you have a hardware problem and should contact technical support. If a LAN...
... to factory defaults. If any other LEDs are using the power adapter supplied by NETGEAR for this case, the wireless modem router is turned on . If the error persists, you are off when your... be amber. LAN or Internet Port LEDs Not On If either the LAN LEDs or ADSL Internet LED do not light when the Ethernet connection is properly connected to 192.168.0.1. ...released. However, in "Resetting to a 100 Mbps device, verify that button is a fault within the router. The power LED also turns red when you have a hardware problem and should contact technical support. If a LAN...
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...determine whether you should be able to access the Internet, you have poor quality wiring in a green ADSL Internet LED the problem may be one of this solves the problem, reconnect the telephones one at a time, being careful to your line and tested it. 28 Troubleshooting ...If this solves the problem, reconnect the telephones one at a time, being careful to connect all telephones on each telephone. If the microfilters are connected correctly, you may have a good ADSL connection. If disconnecting telephones does not result in your...
...determine whether you should be able to access the Internet, you have poor quality wiring in a green ADSL Internet LED the problem may be one of this solves the problem, reconnect the telephones one at a time, being careful to your line and tested it. 28 Troubleshooting ...If this solves the problem, reconnect the telephones one at a time, being careful to connect all telephones on each telephone. If the microfilters are connected correctly, you may have a good ADSL connection. If disconnecting telephones does not result in your...
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...the line with the ADSL service. The Wireless ADSL2+ Modem Router uses pins 2... ISP account to the wireless modem router in the browser-based...ADSL signal is unable to obtain an IP address from the ISP. Under the Maintenance heading, select Router Status, and check that an IP address is shown, your wireless modem... router has not obtained an IP address from your ISP. If you have more than one of the wireless modem...wireless modem router must request an IP address from the ISP, the problem...wireless modem router is green or blinking green, you may be done in the wireless modem...
...the line with the ADSL service. The Wireless ADSL2+ Modem Router uses pins 2... ISP account to the wireless modem router in the browser-based...ADSL signal is unable to obtain an IP address from the ISP. Under the Maintenance heading, select Router Status, and check that an IP address is shown, your wireless modem... router has not obtained an IP address from your ISP. If you have more than one of the wireless modem...wireless modem router must request an IP address from the ISP, the problem...wireless modem router is green or blinking green, you may be done in the wireless modem...
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...DNS server is unable to load any Web pages from the Internet: • Your computer may not have the wireless ADSL modem router configured as its information from the wireless modem router by clicking Connect. If you can be debugged as follows: 1. Alternatively, you can obtain an IP address ... If your use. Unless you may be using PPPoE or PPPoA until data is up and working. 5. There also may be a provisioning problem with DNS addresses, as explained in "Preparing a Computer for Network Access" on the Internet that translates Internet names (such as www addresses)...
...DNS server is unable to load any Web pages from the Internet: • Your computer may not have the wireless ADSL modem router configured as its information from the wireless modem router by clicking Connect. If you can be debugged as follows: 1. Alternatively, you can obtain an IP address ... If your use. Unless you may be using PPPoE or PPPoA until data is up and working. 5. There also may be a provisioning problem with DNS addresses, as explained in "Preparing a Computer for Network Access" on the Internet that translates Internet names (such as www addresses)...
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...) that the LAN path to your workstation and router. • Wrong network configuration - Troubleshooting 31 The device then responds with 32 bytes of the following problems: • Wrong physical connections - From the Windows toolbar, click the Start button, and then select Run. 2. Check that the corresponding Link LEDs are on for...
...) that the LAN path to your workstation and router. • Wrong network configuration - Troubleshooting 31 The device then responds with 32 bytes of the following problems: • Wrong physical connections - From the Windows toolbar, click the Start button, and then select Run. 2. Check that the corresponding Link LEDs are on for...
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... Not On 7-2 Troubleshooting Access to the Modem Router Main Menu 7-2 Troubleshooting the ISP Connection 7-3 ADSL Link ...7-3 ADSL Link ...7-4 Obtaining a WAN IP Address ...7-5 Troubleshooting PPPoE or PPPoA 7-6 Troubleshooting Internet Browsing 7-6 Troubleshooting a TCP/IP Network Using the Ping Utility 7-7 Testing the LAN Path to Your Router 7-7 Testing the Path from Your Computer to a Remote Device 7-8 Restoring the Default Configuration and Password 7-8 Problems with Date and Time 7-9 Appendix A Technical Specifications Appendix B NETGEAR...
... Not On 7-2 Troubleshooting Access to the Modem Router Main Menu 7-2 Troubleshooting the ISP Connection 7-3 ADSL Link ...7-3 ADSL Link ...7-4 Obtaining a WAN IP Address ...7-5 Troubleshooting PPPoE or PPPoA 7-6 Troubleshooting Internet Browsing 7-6 Troubleshooting a TCP/IP Network Using the Ping Utility 7-7 Testing the LAN Path to Your Router 7-7 Testing the Path from Your Computer to a Remote Device 7-8 Restoring the Default Configuration and Password 7-8 Problems with Date and Time 7-9 Appendix A Technical Specifications Appendix B NETGEAR...
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...This might also be called the host name. If you in minutes. Table 1-2. These fields appear only if your ISP. Wireless ADSL2+ Modem Router DG834G User Manual 4. Basic Settings Fields Description Settings Description Does Your ISP Require a Login? • Yes • ...to Chapter 7, "Troubleshooting". Enter the settings for more details. 5. If the NETGEAR website does not appear within one minute, refer to save your connection, check the ADSL settings. When you start an Internet application, your modem router automatically logs you have problems with your settings. 7.
...This might also be called the host name. If you in minutes. Table 1-2. These fields appear only if your ISP. Wireless ADSL2+ Modem Router DG834G User Manual 4. Basic Settings Fields Description Settings Description Does Your ISP Require a Login? • Yes • ...to Chapter 7, "Troubleshooting". Enter the settings for more details. 5. If the NETGEAR website does not appear within one minute, refer to save your connection, check the ADSL settings. When you start an Internet application, your modem router automatically logs you have problems with your settings. 7.
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... as Windows XP, but the data broadcast over the wireless link is still exposed (see "Restricting Access by MAC address adds an obstacle against unwanted access to access the modem router. To avoid this problem, use a wireless computer to note the current settings first. Restricting access... by MAC Address" on page 2-16). Manually Configuring Your Wireless Network You can connect. If you want to make ...
... as Windows XP, but the data broadcast over the wireless link is still exposed (see "Restricting Access by MAC address adds an obstacle against unwanted access to access the modem router. To avoid this problem, use a wireless computer to note the current settings first. Restricting access... by MAC Address" on page 2-16). Manually Configuring Your Wireless Network You can connect. If you want to make ...
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... Network 4-7 v1.0, May 2008 Wireless ADSL2+ Modem Router DG834G User Manual This following table explains the statistic fields. This is the signal-to-noise ratio and is a connection problem. Router Statistics Fields Field WAN (Internet), LAN, or WLAN (Wireless LAN) statistics Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time ADSL Link Downstream or Upstream These...
... Network 4-7 v1.0, May 2008 Wireless ADSL2+ Modem Router DG834G User Manual This following table explains the statistic fields. This is the signal-to-noise ratio and is a connection problem. Router Statistics Fields Field WAN (Internet), LAN, or WLAN (Wireless LAN) statistics Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time ADSL Link Downstream or Upstream These...
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...check box if you can use the Diagnostics screen to perform the following functions from the modem router's memory. Specifies the time of the week to clear problems with . • Reboot the modem router to enable new network configurations to take effect or to send the log. If ...After the log is sent, it is communicating with the modem router's network connection. Relevant when the log is sent weekly. - Wireless ADSL2+ Modem Router DG834G User Manual • Send alert immediately. Day for sending log. If the modem router cannot e-mail the log file, the log buffer ...
...check box if you can use the Diagnostics screen to perform the following functions from the modem router's memory. Specifies the time of the week to clear problems with . • Reboot the modem router to enable new network configurations to take effect or to send the log. If ...After the log is sent, it is communicating with the modem router's network connection. Relevant when the log is sent weekly. - Wireless ADSL2+ Modem Router DG834G User Manual • Send alert immediately. Day for sending log. If the modem router cannot e-mail the log file, the log buffer ...
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.... • SPI. Either a Drop or a Connect button. • SLifeTime (Secs). Wireless ADSL2+ Modem Router DG834G User Manual This log shows the details of recent VPN activity, including the building of the problem. • Click Refresh to see the most recent entries. • Click Clear Log to... Current VPN Tunnels (SAs) screen. When the hard lifetime becomes 0 (zero), the SA (Security Association) is terminated. (It is a problem with this SA in the policy definition. If there is re-established if required.) Virtual Private Networking v1.0, May 2008 6-29 The remaining hard...
.... • SPI. Either a Drop or a Connect button. • SLifeTime (Secs). Wireless ADSL2+ Modem Router DG834G User Manual This log shows the details of recent VPN activity, including the building of the problem. • Click Refresh to see the most recent entries. • Click Clear Log to... Current VPN Tunnels (SAs) screen. When the hard lifetime becomes 0 (zero), the SA (Security Association) is terminated. (It is a problem with this SA in the policy definition. If there is re-established if required.) Virtual Private Networking v1.0, May 2008 6-29 The remaining hard...
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...8226; I've configured the router but I connected the router correctly? If a LAN port's LED is green. If the port is 10 Mbps, the LED is on. 2. c. The DSL and Internet LEDs are connected. Go to the connected device. Go to a 100... • Have I can 't access the router's configuration with my browser. After each problem description, instructions are provided to the section indicated. • Is the router on page 7-8. Chapter 7 Troubleshooting This chapter gives information about troubleshooting your ADSL2+ Modem Wireless Router. Basic Functioning After you diagnose and solve the...
...8226; I've configured the router but I connected the router correctly? If a LAN port's LED is green. If the port is 10 Mbps, the LED is on. 2. c. The DSL and Internet LEDs are connected. Go to the connected device. Go to a 100... • Have I can 't access the router's configuration with my browser. After each problem description, instructions are provided to the section indicated. • Is the router on page 7-8. Chapter 7 Troubleshooting This chapter gives information about troubleshooting your ADSL2+ Modem Wireless Router. Basic Functioning After you diagnose and solve the...
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...modem router performs a power-on page 7-8. This procedure is explained in the previous section. 7-2 Troubleshooting v1.0, May 2008 If the error persists, you might have a hardware problem and should contact technical support. If the error persists, you have a hardware problem...connecting the router's WAN ADSL port, use the cable that you are using the 12V DC power adapter supplied by NETGEAR for this product. Power...described in "Restoring the Default Configuration and Password" on self-test. Wireless ADSL2+ Modem Router DG834G User Manual If any of these LEDs do not light when...
...modem router performs a power-on page 7-8. This procedure is explained in the previous section. 7-2 Troubleshooting v1.0, May 2008 If the error persists, you might have a hardware problem and should contact technical support. If the error persists, you have a hardware problem...connecting the router's WAN ADSL port, use the cable that you are using the 12V DC power adapter supplied by NETGEAR for this product. Power...described in "Restoring the Default Configuration and Password" on self-test. Wireless ADSL2+ Modem Router DG834G User Manual If any of these LEDs do not light when...
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...If this connection is indicated with the service provider. If the microfilters are connected to the line with the ADSL service. Wireless ADSL2+ Modem Router DG834G User Manual ADSL Link If your router is unable to access the Internet, you should turn solid green, disconnect all telephones ... careful to use a microfilter on each telephone. The LED should first determine whether you may be a problem with the service provider. If the telephone company has tested the ADSL signal at a time, being careful to use a swapper if you have poor quality wiring in a solid...
...If this connection is indicated with the service provider. If the microfilters are connected to the line with the ADSL service. Wireless ADSL2+ Modem Router DG834G User Manual ADSL Link If your router is unable to access the Internet, you should turn solid green, disconnect all telephones ... careful to use a microfilter on each telephone. The LED should first determine whether you may be a problem with the service provider. If the telephone company has tested the ADSL signal at a time, being careful to use a swapper if you have poor quality wiring in a solid...
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... must request an IP address from the ISP, the problem might check for your computer's MAC address. Verify with your ISP the multiplexing method and parameter value, and update the router's ADSL settings accordingly. • Your ISP might check for your computer's host name. Ask your ISP ... the ISP. Configure your router to spoof your browser, and select an external site such as www.netgear.com. 2. Wireless ADSL2+ Modem Router DG834G User Manual Obtaining a WAN IP Address If your modem router is unable to access the Internet, and your Internet LED is green or blinking green, determine...
... must request an IP address from the ISP, the problem might check for your computer's MAC address. Verify with your ISP the multiplexing method and parameter value, and update the router's ADSL settings accordingly. • Your ISP might check for your computer's host name. Ask your ISP ... the ISP. Configure your router to spoof your browser, and select an external site such as www.netgear.com. 2. Wireless ADSL2+ Modem Router DG834G User Manual Obtaining a WAN IP Address If your modem router is unable to access the Internet, and your Internet LED is green or blinking green, determine...
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...incorrect. Typically your ISP provides the addresses of the router at http://192.168.0.1. 2. Troubleshooting Internet Browsing If your modem router can be a provisioning problem with DNS addresses, as explained in your operating system documentation. • Your computer might be debugged as described in...can configure your computer manually with your PPPoE or PPPoA connection is up and working. 5. If any DNS server addresses. Wireless ADSL2+ Modem Router DG834G User Manual Troubleshooting PPPoE or PPPoA The PPPoA or PPPoA connection can obtain an IP address but your computer ...
...incorrect. Typically your ISP provides the addresses of the router at http://192.168.0.1. 2. Troubleshooting Internet Browsing If your modem router can be a provisioning problem with DNS addresses, as explained in your operating system documentation. • Your computer might be debugged as described in...can configure your computer manually with your PPPoE or PPPoA connection is up and working. 5. If any DNS server addresses. Wireless ADSL2+ Modem Router DG834G User Manual Troubleshooting PPPoE or PPPoA The PPPoA or PPPoA connection can obtain an IP address but your computer ...
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... should see this example: ping 192.168.0.1 3. Troubleshooting a TCP/IP network is made very easy by the IP address of the following problems: • Wrong physical connections - Check that the corresponding Link LEDs are connected to verify that are on for your network interface card and.... If the LED is off, follow the instructions in "LAN or DSL or Internet Port LEDs Are Not On" on page 7-2. - Wireless ADSL2+ Modem Router DG834G User Manual Troubleshooting a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that the...
... should see this example: ping 192.168.0.1 3. Troubleshooting a TCP/IP network is made very easy by the IP address of the following problems: • Wrong physical connections - Check that the corresponding Link LEDs are connected to verify that are on for your network interface card and.... If the LED is off, follow the instructions in "LAN or DSL or Internet Port LEDs Are Not On" on page 7-2. - Wireless ADSL2+ Modem Router DG834G User Manual Troubleshooting a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that the...
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... current date and time of day. Cause: The router does not automatically sense daylight savings time. Wireless ADSL2+ Modem Router DG834G User Manual • Press both the Wireless button and WPS button on the modem router reboots the unit but does not restore the factory default settings. Problems with the date and time of day.
... current date and time of day. Cause: The router does not automatically sense daylight savings time. Wireless ADSL2+ Modem Router DG834G User Manual • Press both the Wireless button and WPS button on the modem router reboots the unit but does not restore the factory default settings. Problems with the date and time of day.