User's Guide
Page 7
... the number of rings before receiving a fax automatically 111 Setting up Speed Dial...111 Printing fax activity reports...112 Maintaining the printer 113 Replacing print cartridges...113 Installing print ...Lexmark print cartridges...115 Aligning print cartridges...115 Cleaning the print cartridge nozzles...116 Wiping the print cartridge nozzles and contacts 116 Preserving the print cartridges...117 Cleaning the scanner glass...118 Cleaning the exterior of the printer...118 Ordering supplies...119 Ordering print cartridges ...119 Ordering paper and other supplies...119 Troubleshooting...
... the number of rings before receiving a fax automatically 111 Setting up Speed Dial...111 Printing fax activity reports...112 Maintaining the printer 113 Replacing print cartridges...113 Installing print ...Lexmark print cartridges...115 Aligning print cartridges...115 Cleaning the print cartridge nozzles...116 Wiping the print cartridge nozzles and contacts 116 Preserving the print cartridges...117 Cleaning the scanner glass...118 Cleaning the exterior of the printer...118 Ordering supplies...119 Ordering print cartridges ...119 Ordering paper and other supplies...119 Troubleshooting...
User's Guide
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...121 Software does not install...122 Page does not print...123 Solving printer communication problems ...124 Understanding Warning levels ...125 Removing and reinstalling the software ...125 Enabling the USB port...125 Print troubleshooting...126 Improving print quality ...126 Poor text and graphic quality...127 Poor...page prints...131 Characters on printout are missing or unexpected ...131 Colors on printout are faded or differ from colors on the screen 132 Copied item does not match the original item...132 Glossy photo paper or transparencies stick together ...133 Page prints with different ...
...121 Software does not install...122 Page does not print...123 Solving printer communication problems ...124 Understanding Warning levels ...125 Removing and reinstalling the software ...125 Enabling the USB port...125 Print troubleshooting...126 Improving print quality ...126 Poor text and graphic quality...127 Poor...page prints...131 Characters on printout are missing or unexpected ...131 Colors on printout are faded or differ from colors on the screen 132 Copied item does not match the original item...132 Glossy photo paper or transparencies stick together ...133 Page prints with different ...
User's Guide
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... happens when memory card is inserted ...150 Copy troubleshooting...151 Copier does not respond ...151 Scanner unit does not close...151 Poor copy quality...151 Partial document or photo copies...152 Scan troubleshooting...153 Scanner does not respond ...153 Scan was not successful ...Fax troubleshooting...155 Cannot send or receive a fax...155 Can send but not receive faxes...158 Can receive but not send faxes...158 Printer receives a blank fax...160 Received fax has poor print quality...160 Caller ID information is not displayed...160 Fax Error ...161 Fax Mode Unsupported...161 Remote Fax...
... happens when memory card is inserted ...150 Copy troubleshooting...151 Copier does not respond ...151 Scanner unit does not close...151 Poor copy quality...151 Partial document or photo copies...152 Scan troubleshooting...153 Scanner does not respond ...153 Scan was not successful ...Fax troubleshooting...155 Cannot send or receive a fax...155 Can send but not receive faxes...158 Can receive but not send faxes...158 Printer receives a blank fax...160 Received fax has poor print quality...160 Caller ID information is not displayed...160 Fax Error ...161 Fax Mode Unsupported...161 Remote Fax...
User's Guide
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... All Programs Lexmark 5300 Series. 3 Select Lexmark Solution Center. Introduction 14 To access the Lexmark Solution Center: 1 Do one of the User's Guide appears on your printer connects to a computer. It installs with printing, copying, scanning, faxing, paper jams, and misfeeds The installation screen appears. Troubleshooting). 2 Double-click the printer Help icon. 4 Click Yes. Lexmark Solution Center Description...
... All Programs Lexmark 5300 Series. 3 Select Lexmark Solution Center. Introduction 14 To access the Lexmark Solution Center: 1 Do one of the User's Guide appears on your printer connects to a computer. It installs with printing, copying, scanning, faxing, paper jams, and misfeeds The installation screen appears. Troubleshooting). 2 Double-click the printer Help icon. 4 Click Yes. Lexmark Solution Center Description...
User's Guide
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Note: Do not remove the plug. If problems occur, see "Setup Troubleshooting" on the back of the printer. Other devices (such as a telephone or answering machine) can connect the printer with equipment such as telephones or answering machines) may not work. If you remove it to a telephone ... as a telephone, an answering machine, or a computer modem. You do not need to attach the printer to a computer, but you do need to send and receive faxes. Setting up the printer 28 Country/region • Germany • Austria • Switzerland There is necessary for the proper functioning...
Note: Do not remove the plug. If problems occur, see "Setup Troubleshooting" on the back of the printer. Other devices (such as a telephone or answering machine) can connect the printer with equipment such as telephones or answering machines) may not work. If you remove it to a telephone ... as a telephone, an answering machine, or a computer modem. You do not need to attach the printer to a computer, but you do need to send and receive faxes. Setting up the printer 28 Country/region • Germany • Austria • Switzerland There is necessary for the proper functioning...
User's Guide
Page 42
E-mail Transfer Photos Photo Greeting Cards Photo Packages Send a document or photo as a fax. Print multiple photos in various sizes. Click the Productivity Studio icon for more information, including how to change printer settings and troubleshooting. Make quality greeting cards from a memory card, flash drive, CD, or digital camera to the Library. From the bottom left corner of the...
E-mail Transfer Photos Photo Greeting Cards Photo Packages Send a document or photo as a fax. Print multiple photos in various sizes. Click the Productivity Studio icon for more information, including how to change printer settings and troubleshooting. Make quality greeting cards from a memory card, flash drive, CD, or digital camera to the Library. From the bottom left corner of the...
User's Guide
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... and Sending • Ringing and Answering • Fax Printing/Reports • Speed Dial and Group Dial numbers The Solution Center is a complete guide to : - The Solution Center appears with us regarding how you use one of the following methods. Advanced • Change the... photos, envelopes, cards, banners, iron-on the Solution Center icon. 2 Click Setup and diagnose printer. 1 Click Programs or All Programs Lexmark 5300 Series. 2 Select Solution Center. From here You can: How To • Learn how to such printing features as printing photographs, troubleshooting...
... and Sending • Ringing and Answering • Fax Printing/Reports • Speed Dial and Group Dial numbers The Solution Center is a complete guide to : - The Solution Center appears with us regarding how you use one of the following methods. Advanced • Change the... photos, envelopes, cards, banners, iron-on the Solution Center icon. 2 Click Setup and diagnose printer. 1 Click Programs or All Programs Lexmark 5300 Series. 2 Select Solution Center. From here You can: How To • Learn how to such printing features as printing photographs, troubleshooting...
User's Guide
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...one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark 5300 Series. 3 Click Solution Center. 4 Click Advanced. 5 Click Printing Status. 6 Select or clear Play voice notification for printing events. 7 Click OK. Setting up the printer...printer to work properly, allow the printer software to fix blurry edges. • View ink levels. • Troubleshoot other ink problems. Turning printing voice notification on or off The printer has a voice notification feature that tells you about the printer ...
...one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark 5300 Series. 3 Click Solution Center. 4 Click Advanced. 5 Click Printing Status. 6 Select or clear Play voice notification for printing events. 7 Click OK. Setting up the printer...printer to work properly, allow the printer software to fix blurry edges. • View ink levels. • Troubleshoot other ink problems. Turning printing voice notification on or off The printer has a voice notification feature that tells you about the printer ...
User's Guide
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... display. 10 Press to save . Troubleshooting 121 Note: If you want appears on the display. Power button is on the display These are possible solutions. Try one or more of the following : PRESS POWER BUTTON Make sure the printer is not lit These are possible solutions... on the display, see "Resetting the printer to factory default settings" on the display. 2 Press to save . Try one of the following : CHANGE THE LANGUAGE SELECTION DURING INITIAL SETUP After you want appears on page 62. Troubleshooting Setup Troubleshooting Incorrect language appears on by pressing .
... display. 10 Press to save . Troubleshooting 121 Note: If you want appears on the display. Power button is on the display These are possible solutions. Try one or more of the following : PRESS POWER BUTTON Make sure the printer is not lit These are possible solutions... on the display, see "Resetting the printer to factory default settings" on the display. 2 Press to save . Try one of the following : CHANGE THE LANGUAGE SELECTION DURING INITIAL SETUP After you want appears on page 62. Troubleshooting Setup Troubleshooting Incorrect language appears on by pressing .
User's Guide
Page 122
...one or more of the following: CHECK YOUR OPERATING SYSTEM The following operating systems are supported: Windows Vista, Windows XP, Windows 2000 with the USB symbol. CHECK USB CONNECTION If the printer is connected to see if the Wi-Fi indicator light is on the printer box. The USB ...port is marked with Service Pack 3 or later, and Mac OS X. Troubleshooting 122 Software does not install These are ...
...one or more of the following: CHECK YOUR OPERATING SYSTEM The following operating systems are supported: Windows Vista, Windows XP, Windows 2000 with the USB symbol. CHECK USB CONNECTION If the printer is connected to see if the Wi-Fi indicator light is on the printer box. The USB ...port is marked with Service Pack 3 or later, and Mac OS X. Troubleshooting 122 Software does not install These are ...
User's Guide
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..."Error messages on the computer screen" on page 169. Try one or more of the following: CHECK MESSAGES If an error message is displayed, see "Power button is successfully installed. Troubleshooting 123 UNINSTALL AND REINSTALL SOFTWARE Uninstall the printer software, and then reinstall it. Page does not print These ...-click the CD-ROM drive icon. 5 If necessary, double-click setup.exe. 6 Follow the instructions on the computer screen to turn the printer on page 121. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 6 Press to install the software.
..."Error messages on the computer screen" on page 169. Try one or more of the following: CHECK MESSAGES If an error message is displayed, see "Power button is successfully installed. Troubleshooting 123 UNINSTALL AND REINSTALL SOFTWARE Uninstall the printer software, and then reinstall it. Page does not print These ...-click the CD-ROM drive icon. 5 If necessary, double-click setup.exe. 6 Follow the instructions on the computer screen to turn the printer on page 121. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 6 Press to install the software.
User's Guide
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...Control Panel Printers (under Hardware and Sound). • In Windows XP: Start Printers and Faxes. • In Windows 2000: Start Settings Printers. 2 Double-click the printer queue device. 3 Click Printer. • Make sure...printer on page 145. RECONNECT POWER SUPPLY 1 Press to turn the printer off. 2 Disconnect the power cord from the wall outlet. 3 Gently remove the power supply from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 6 Press to Set As Default Printer, you want to print. Troubleshooting...
...Control Panel Printers (under Hardware and Sound). • In Windows XP: Start Printers and Faxes. • In Windows 2000: Start Settings Printers. 2 Double-click the printer queue device. 3 Click Printer. • Make sure...printer on page 145. RECONNECT POWER SUPPLY 1 Press to turn the printer off. 2 Disconnect the power cord from the wall outlet. 3 Gently remove the power supply from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 6 Press to Set As Default Printer, you want to print. Troubleshooting...
User's Guide
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... To confirm that the USB port is enabled on the printer box. Troubleshooting 125 Note: If the install screen does not appear automatically after you are located on the computer: 1 In Windows Vista, click Control Panel. In ... need to reinstall the software. If the software still does not install correctly, visit our Web site at www.lexmark.com to check for drivers or downloads. 3 Select your printer family. 4 Select your printer model. 5 Select your computer, click Start Run, and then type D:\setup, where D is not functioning properly, or if...
... To confirm that the USB port is enabled on the printer box. Troubleshooting 125 Note: If the install screen does not appear automatically after you are located on the computer: 1 In Windows Vista, click Control Panel. In ... need to reinstall the software. If the software still does not install correctly, visit our Web site at www.lexmark.com to check for drivers or downloads. 3 Select your printer family. 4 Select your printer model. 5 Select your computer, click Start Run, and then type D:\setup, where D is not functioning properly, or if...
User's Guide
Page 126
...troubleshooting Your printer may not support: • Memory Cards • PictBridge-enabled digital camera • Photo Card mode Improving print quality These are listed, the USB port is enabled. If USB Host Controller and USB Root Hub are possible solutions. Try one or more information, see the computer documentation. Your print cartridges are printing photos... use Lexmark Premium Photo Paper. Contact the Customer Support Center. 1 Click Programs or All Programs Lexmark 5300 Series. 2 Click Solution Center. 3 Click the Contact Information tab. Troubleshooting 126 ...
...troubleshooting Your printer may not support: • Memory Cards • PictBridge-enabled digital camera • Photo Card mode Improving print quality These are listed, the USB port is enabled. If USB Host Controller and USB Root Hub are possible solutions. Try one or more information, see the computer documentation. Your print cartridges are printing photos... use Lexmark Premium Photo Paper. Contact the Customer Support Center. 1 Click Programs or All Programs Lexmark 5300 Series. 2 Click Solution Center. 3 Click the Contact Information tab. Troubleshooting 126 ...
User's Guide
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... allow it to dry: • Documents with color variations. If print quality is still not satisfactory, replace the print cartridges. Try one or more information, see "Cleaning the print cartridge...graphics or images • Photo paper • Heavyweight matte or glossy paper • Transparencies • Labels • Envelopes • Iron-on page 116. Troubleshooting 127 For more information, ...White lines in print These are printing photos or other high-quality images, for best results use Lexmark photo papers. For more information, see "Aligning print cartridges" on page...
... allow it to dry: • Documents with color variations. If print quality is still not satisfactory, replace the print cartridges. Try one or more information, see "Cleaning the print cartridge...graphics or images • Photo paper • Heavyweight matte or glossy paper • Transparencies • Labels • Envelopes • Iron-on page 116. Troubleshooting 127 For more information, ...White lines in print These are printing photos or other high-quality images, for best results use Lexmark photo papers. For more information, see "Aligning print cartridges" on page...
User's Guide
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... REMOVING AND REINSTALLING THE SOFTWARE Software may not be installed correctly. Troubleshooting 128 Small margins are printed when you select the Borderless feature when ...Options, or Setup. 3 Click Print Layout. 4 Click Borderless. MAKE SURE THE PAPER SIZE MATCHES THE PRINTER SETTING 1 From the software application, click File Print. 2 Click Properties, Preferences, Options, ... YOU USE PHOTO PAPER Borderless printing requires photo paper. Poor quality at the edges of the following: CHECK MINIMUM PRINT SETTINGS Unless you are possible solutions. Try one or more information...
... REMOVING AND REINSTALLING THE SOFTWARE Software may not be installed correctly. Troubleshooting 128 Small margins are printed when you select the Borderless feature when ...Options, or Setup. 3 Click Print Layout. 4 Click Borderless. MAKE SURE THE PAPER SIZE MATCHES THE PRINTER SETTING 1 From the software application, click File Print. 2 Click Properties, Preferences, Options, ... YOU USE PHOTO PAPER Borderless printing requires photo paper. Poor quality at the edges of the following: CHECK MINIMUM PRINT SETTINGS Unless you are possible solutions. Try one or more information...
User's Guide
Page 129
...per paper type • Specific loading instructions for supported paper and specialty media Partial document or photo prints These are loading the correct type of paper into the printer. ADD MEMORY Consider purchasing more of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close ...document or photo size you are possible solutions. Troubleshooting 129 CHECK PAPER LOADING • Load a smaller amount of media. Print speed is sometimes helpful to remove the existing printer software and reinstall it. Try one or more RAM. See "Loading paper" on the scanner glass in ...
...per paper type • Specific loading instructions for supported paper and specialty media Partial document or photo prints These are loading the correct type of paper into the printer. ADD MEMORY Consider purchasing more of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close ...document or photo size you are possible solutions. Troubleshooting 129 CHECK PAPER LOADING • Load a smaller amount of media. Print speed is sometimes helpful to remove the existing printer software and reinstall it. Try one or more RAM. See "Loading paper" on the scanner glass in ...
User's Guide
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... 2 Click Programs or All Programs Lexmark 5300 Series. 3 Click Solution Center. 4 If an exclamation point (!) appears on the cartridge carrier latches to dry at the beginning of a printed photo. ARE YOU PRINTING A LARGE FILE? Troubleshooting 130 Checking the print cartridges ARE THE PRINT ... amount of the following : ARE YOU PRINTING GRAPHICS OR PHOTOS? Install a new cartridge. Try one of ink the printer uses. The ink levels may seem inconsistent in the printer software are possible solutions. Lift the scanner unit. For best results, remove each printed sheet individually...
... 2 Click Programs or All Programs Lexmark 5300 Series. 3 Click Solution Center. 4 If an exclamation point (!) appears on the cartridge carrier latches to dry at the beginning of a printed photo. ARE YOU PRINTING A LARGE FILE? Troubleshooting 130 Checking the print cartridges ARE THE PRINT ... amount of the following : ARE YOU PRINTING GRAPHICS OR PHOTOS? Install a new cartridge. Try one of ink the printer uses. The ink levels may seem inconsistent in the printer software are possible solutions. Lift the scanner unit. For best results, remove each printed sheet individually...
User's Guide
Page 131
... open files in the program you are using a color cartridge, make sure it is properly installed in the left carrier. A blank or incorrect page prints REMOVE THE STICKER AND TAPE FROM THE PRINT CARTRIDGES Lift the scanner unit, and remove the print cartridges from the print...a stretched or resized font. Try one or more of the cartridges. The USB port on the bottom of the following : ARE YOU PRINTING PHOTOS OR DOCUMENTS WITH A LARGE NUMBER OF GRAPHICS? Characters on . Because photos and graphics require more square end of the printer facing you are possible solutions. MAKE...
... open files in the program you are using a color cartridge, make sure it is properly installed in the left carrier. A blank or incorrect page prints REMOVE THE STICKER AND TAPE FROM THE PRINT CARTRIDGES Lift the scanner unit, and remove the print cartridges from the print...a stretched or resized font. Try one or more of the cartridges. The USB port on the bottom of the following : ARE YOU PRINTING PHOTOS OR DOCUMENTS WITH A LARGE NUMBER OF GRAPHICS? Characters on . Because photos and graphics require more square end of the printer facing you are possible solutions. MAKE...
User's Guide
Page 132
...PRINTER Windows may need to adjust the color and print speed. Install a new cartridge. Copied item does not match the original item IS THE ORIGINAL DOCUMENT LOADED CORRECTLY ON THE SCANNER GLASS? • Make sure the original document is placed in the program font selection box. You may substitute different fonts. Troubleshooting...fonts are faded or differ from colors on the screen Check the following : • In Windows Vista, click Control Panel. • In Windows XP or 2000, click Start. 2 Click Programs or All Programs Lexmark 5300 Series. 3 Click Solution ...
...PRINTER Windows may need to adjust the color and print speed. Install a new cartridge. Copied item does not match the original item IS THE ORIGINAL DOCUMENT LOADED CORRECTLY ON THE SCANNER GLASS? • Make sure the original document is placed in the program font selection box. You may substitute different fonts. Troubleshooting...fonts are faded or differ from colors on the screen Check the following : • In Windows Vista, click Control Panel. • In Windows XP or 2000, click Start. 2 Click Programs or All Programs Lexmark 5300 Series. 3 Click Solution ...