User's Guide
Page 89
.... 1000 Pages Std. 1500 Pages High 5000 Pages Cyan Init. 1000 Pages Std. 1500 Pages High 5000 Pages Waste Toner Pack Waste Pack Life OPC Belt OPC Belt Life Replace OPC Belt Not Replaced Replaced Fuser Unit Fuser Unit Life Replace Fuser Not Replaced Replaced Scanner Carriage Move to Lock Not Execute Execute Description Displays the...
.... 1000 Pages Std. 1500 Pages High 5000 Pages Cyan Init. 1000 Pages Std. 1500 Pages High 5000 Pages Waste Toner Pack Waste Pack Life OPC Belt OPC Belt Life Replace OPC Belt Not Replaced Replaced Fuser Unit Fuser Unit Life Replace Fuser Not Replaced Replaced Scanner Carriage Move to Lock Not Execute Execute Description Displays the...
User's Guide
Page 96
... is set to print on a paper type that is different from what is missing. Install the fuser unit. Missing: Install OPC Belt The photodeveloper cartridge is missing or not installed correctly. Missing: Install Transfer Roller The transfer roller is missing or not installed correctly...to clear. Missing: Install Fuser Unit The fuser unit is loaded in Tray 1. OPC Belt Life: Replace OPC Belt 1 Replace the photodeveloper cartridge. 2 From the Machine Settings menu, reset the photodeveloper cartridge (OPC Belt) counter. PF Kit Life: Replace PF Kit The paper feed roller and separator...
... is set to print on a paper type that is different from what is missing. Install the fuser unit. Missing: Install OPC Belt The photodeveloper cartridge is missing or not installed correctly. Missing: Install Transfer Roller The transfer roller is missing or not installed correctly...to clear. Missing: Install Fuser Unit The fuser unit is loaded in Tray 1. OPC Belt Life: Replace OPC Belt 1 Replace the photodeveloper cartridge. 2 From the Machine Settings menu, reset the photodeveloper cartridge (OPC Belt) counter. PF Kit Life: Replace PF Kit The paper feed roller and separator...
User's Guide
Page 107
... when you set it safely. Part name Fuser Part number C500X28G (120 V/50-60 Hz) C500X29G (220-240 V/50-60 Hz) Ordering a photodeveloper cartridge When OPC Belt Life: Replace OPC appears, replace the photodeveloper cartridge (OPC belt) immediately. For installation information, see the documentation that came with the fuser.
... when you set it safely. Part name Fuser Part number C500X28G (120 V/50-60 Hz) C500X29G (220-240 V/50-60 Hz) Ordering a photodeveloper cartridge When OPC Belt Life: Replace OPC appears, replace the photodeveloper cartridge (OPC belt) immediately. For installation information, see the documentation that came with the fuser.
User's Guide
Page 147
... Settings 84 Machine Settings 87 Network Settings 90 Reports Print 90 Scan Settings 83 Settings 91 Missing: Install Fuser Unit 96 Missing: Install OPC Belt 96 Missing: Install Toner 96 Missing: Install Transfer Roller 96 moving the printer 107, 112 multiple pages on one sheet 53 N network...138, 139, 140, 141, 142, 143, 144 O OCR, editing document text 56 On Hook Dial using 63 online customer support 117 OPC Belt Life: Replace OPC Belt 96 OPC Exhausted: Replace OPC Belt 96 options 530-sheet drawer 27 ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 147
... Settings 84 Machine Settings 87 Network Settings 90 Reports Print 90 Scan Settings 83 Settings 91 Missing: Install Fuser Unit 96 Missing: Install OPC Belt 96 Missing: Install Toner 96 Missing: Install Transfer Roller 96 moving the printer 107, 112 multiple pages on one sheet 53 N network...138, 139, 140, 141, 142, 143, 144 O OCR, editing document text 56 On Hook Dial using 63 online customer support 117 OPC Belt Life: Replace OPC Belt 96 OPC Exhausted: Replace OPC Belt 96 options 530-sheet drawer 27 ordering fuser 107 photodeveloper cartridge 107 toner cartridges 106 waste toner bottle 107 147
User's Guide
Page 148
...-Copy to Exec/B5 94 Cannot Copy: Cancel Copy to Small Paper 94 Communication Error 95 Cover Open: Close Front Cover 94 Cover Open: Close OPC Cover 95 Cover Open: Close Rear Cover 95 Dial Fail 95 Dialing 95 Duplicate IP: Duplicate IP Address Found 95 Email Size Over: Email Size... Missing: Install Toner 96 Missing: Install Transfer Roller 96 No Memory: Out of Memory 96 No Response 96 OPC Belt Life: Replace OPC Belt 96 OPC Exhausted: Replace OPC Belt 96 Paper Change: Load Tray 96 Paper Empty: Load Tray 1 96 Paper Empty: Load Tray 2 96 Paper Error: Load Tray 1 96 Paper Jam A1 96 ...
...-Copy to Exec/B5 94 Cannot Copy: Cancel Copy to Small Paper 94 Communication Error 95 Cover Open: Close Front Cover 94 Cover Open: Close OPC Cover 95 Cover Open: Close Rear Cover 95 Dial Fail 95 Dialing 95 Duplicate IP: Duplicate IP Address Found 95 Email Size Over: Email Size... Missing: Install Toner 96 Missing: Install Transfer Roller 96 No Memory: Out of Memory 96 No Response 96 OPC Belt Life: Replace OPC Belt 96 OPC Exhausted: Replace OPC Belt 96 Paper Change: Load Tray 96 Paper Empty: Load Tray 1 96 Paper Empty: Load Tray 2 96 Paper Error: Load Tray 1 96 Paper Jam A1 96 ...
Service Manual
Page 3
... roller clutch service check 2-18 Paper feed clutch service check 2-19 Registration clutch service check 2-19 OPC belt marker sensor service check 2-20 Erase lamp service check 2-21 Power supply fan service check 2-22 Fuser fan service check 2-22 High voltage power supply (...
... roller clutch service check 2-18 Paper feed clutch service check 2-19 Registration clutch service check 2-19 OPC belt marker sensor service check 2-20 Erase lamp service check 2-21 Power supply fan service check 2-22 Fuser fan service check 2-22 High voltage power supply (...
Service Manual
Page 4
... check 2-31 Missing toner cartridge service check 2-32 Missing photodeveloper cartridge service check 2-33 Transfer roller missing service check 2-34 Cover open service check 2-35 OPC belt (photodeveloper) cartridge drive service check 2-36 Missing fuser service check 2-36 Paper size sensing service check 2-37 Printer no power service check 2-38 Toner feed...
... check 2-31 Missing toner cartridge service check 2-32 Missing photodeveloper cartridge service check 2-33 Transfer roller missing service check 2-34 Cover open service check 2-35 OPC belt (photodeveloper) cartridge drive service check 2-36 Missing fuser service check 2-36 Paper size sensing service check 2-37 Printer no power service check 2-38 Toner feed...
Service Manual
Page 42
... Improper registration clutch cable connection or a shorted or cut cable. See "Power supply fan service check" on page 2-20. See "OPC belt marker sensor service check" on page 2-22. Temperature signal from thermistor is detected because of HVPS is shorted, and or HVPS cable ...connector is not properly detecting mark on OPC belt. Circuitry that controls the fuser temperature has failed. Improper transfer roller clutch cable connection or a shorted or cut cable. Improper paper...
... Improper registration clutch cable connection or a shorted or cut cable. See "Power supply fan service check" on page 2-20. See "OPC belt marker sensor service check" on page 2-22. Temperature signal from thermistor is detected because of HVPS is shorted, and or HVPS cable ...connector is not properly detecting mark on OPC belt. Circuitry that controls the fuser temperature has failed. Improper transfer roller clutch cable connection or a shorted or cut cable. Improper paper...
Service Manual
Page 46
...) Paper Change Load Paper Paper Error Load Tray 1 Tray (1, 2) Missing Toner Low (C,M,Y,K) C/M/Y/K Toner Empty Replace Toner C/M/Y/K Waste Pack Full OPC Exhausted Replace OPC Belt OPC Belt Life Replace OPC Belt Fuser Life Replace Fuser TR Belt Life Replace Transfer Belt Missing install Fuser Unit Description Action The upper or lower paper Fill up the paper tray(s) or replace the...
...) Paper Change Load Paper Paper Error Load Tray 1 Tray (1, 2) Missing Toner Low (C,M,Y,K) C/M/Y/K Toner Empty Replace Toner C/M/Y/K Waste Pack Full OPC Exhausted Replace OPC Belt OPC Belt Life Replace OPC Belt Fuser Life Replace Fuser TR Belt Life Replace Transfer Belt Missing install Fuser Unit Description Action The upper or lower paper Fill up the paper tray(s) or replace the...
Service Manual
Page 47
...instructions to clear the jam. See "Paper at the end of life. Close the ADF cover. If the scanner lock is open. Missing install OPC Belt The OPC belt cartridge is out of life. Paper Jam C Paper is already closed, see "Cover open service check" on page 3-27 for exit area.... instructions to clear message and continue printing. TR Kit Life Replace PQ Kit The transfer roll and transfer belt cleaning roll have reached the end of...
...instructions to clear the jam. See "Paper at the end of life. Close the ADF cover. If the scanner lock is open. Missing install OPC Belt The OPC belt cartridge is out of life. Paper Jam C Paper is already closed, see "Cover open service check" on page 3-27 for exit area.... instructions to clear message and continue printing. TR Kit Life Replace PQ Kit The transfer roll and transfer belt cleaning roll have reached the end of...
Service Manual
Page 49
...the ADF Scanner locked Scanner fails to transmit. Paper fails to scan from scanner. Action See "Paper feed service checks" on page 2-36. See "OPC belt (photodeveloper) cartridge drive service check" on page 2-44. See "ADF paper feed service check" on page 2-40. If the MFP is not ...not turn or does not put toner on page 2-8, and follow the action suggested. See "User attendance messages" on the photodeveloper cartridge. See "Transfer belt unit service check" on page 2-13. See "Print quality symptom table" on page 2-17. See "Black page copy service check" on page 2-39...
...the ADF Scanner locked Scanner fails to transmit. Paper fails to scan from scanner. Action See "Paper feed service checks" on page 2-36. See "OPC belt (photodeveloper) cartridge drive service check" on page 2-44. See "ADF paper feed service check" on page 2-40. If the MFP is not ...not turn or does not put toner on page 2-8, and follow the action suggested. See "User attendance messages" on the photodeveloper cartridge. See "Transfer belt unit service check" on page 2-13. See "Print quality symptom table" on page 2-17. See "Black page copy service check" on page 2-39...
Service Manual
Page 52
See "Right cover removal" on . Restart printer, and observe main motor and photodeveloper cartridge OPC belt. Is cable properly connected to remove engine controller board shield. If waste toner bottle is shut. Turn printer on page 4-13. Replace main motor. See "... pin 5-24VDC Pin 6 to pin 5-24VDC Pin 10 to step 4. Does main motor attempt to step 8. Does noise go to step 5. Go to turn but OPC belt will not?
See "Right cover removal" on . Restart printer, and observe main motor and photodeveloper cartridge OPC belt. Is cable properly connected to remove engine controller board shield. If waste toner bottle is shut. Turn printer on page 4-13. Replace main motor. See "... pin 5-24VDC Pin 6 to pin 5-24VDC Pin 10 to step 4. Does main motor attempt to step 8. Does noise go to step 5. Go to turn but OPC belt will not?
Service Manual
Page 58
...page 4-46. You can touch negative lead of voltmeter to metal frame to step 4. Engine controller board is providing 5 VDC to OPC sensor. LVPS is providing 5 VDC to engine controller board. See "Low voltage power supply (LVPS) with foreign particles? Replace cable...board? If problem persists, replace engine controller board. Replace LVPS. Go to engine controller board POCN, and check for defects. 7100-XXX OPC belt marker sensor service check Step 1 2 3 4 5 6 Questions / actions Yes No Remove photodeveloper cartridge and check for continuity, shorted ...
...page 4-46. You can touch negative lead of voltmeter to metal frame to step 4. Engine controller board is providing 5 VDC to OPC sensor. LVPS is providing 5 VDC to engine controller board. See "Low voltage power supply (LVPS) with foreign particles? Replace cable...board? If problem persists, replace engine controller board. Replace LVPS. Go to engine controller board POCN, and check for defects. 7100-XXX OPC belt marker sensor service check Step 1 2 3 4 5 6 Questions / actions Yes No Remove photodeveloper cartridge and check for continuity, shorted ...
Service Manual
Page 74
... page 4-27. 2-36 Service Manual Is main motor assembly damaged? install properly. Is main motor assembly damaged? Replace photodeveloper cartridge. Replace photodeveloper cartridge. 7100-XXX OPC belt (photodeveloper) cartridge drive service check Step 1 2 3 Questions / actions Yes No Check photodeveloper cartridge for damage. Note: photodeveloper cartridge is a customerordered supply. See "Main drive gear...
... page 4-27. 2-36 Service Manual Is main motor assembly damaged? install properly. Is main motor assembly damaged? Replace photodeveloper cartridge. Replace photodeveloper cartridge. 7100-XXX OPC belt (photodeveloper) cartridge drive service check Step 1 2 3 Questions / actions Yes No Check photodeveloper cartridge for damage. Note: photodeveloper cartridge is a customerordered supply. See "Main drive gear...
Service Manual
Page 85
Problem area 1 Photodeveloper (OPC) cartridge 2 Toner cartridge Action Transfer failure due to impact created during retract of the OPC belt passes over the cleaning blade. OPC belt and transfer belt fail to maintain regular and proper rotation due to uneven rotational speed caused by a shock which occurs when the seam of toner cartridge. See "Photodeveloper cartridge removal" on page 4-8. Diagnostic information 2-47 Banding service check 7100-XXX A banding line appears in horizontal direction. Replace photodeveloper cartridge. Replace toner cartridge.
Problem area 1 Photodeveloper (OPC) cartridge 2 Toner cartridge Action Transfer failure due to impact created during retract of the OPC belt passes over the cleaning blade. OPC belt and transfer belt fail to maintain regular and proper rotation due to uneven rotational speed caused by a shock which occurs when the seam of toner cartridge. See "Photodeveloper cartridge removal" on page 4-8. Diagnostic information 2-47 Banding service check 7100-XXX A banding line appears in horizontal direction. Replace photodeveloper cartridge. Replace toner cartridge.
Service Manual
Page 86
Foreign particles (paper dust, and so on page 4-8. Replace toner cartridge. Replace photodeveloper cartridge. Clean perimeter of mounting area of OPC belt and transfer unit belt. OPC belt surface is deformed. Problem area 1 Toner cartridge 2 Photodeveloper (OPC) cartridge 3 Debris Action Toner cartridge blade is damaged. 7100-XXX Black line service check A fine black line appears in printer image. See "Photodeveloper cartridge removal" on ) have adhered to perimeter parts of OPC belt and transfer belt. 2-48 Service Manual
Foreign particles (paper dust, and so on page 4-8. Replace toner cartridge. Replace photodeveloper cartridge. Clean perimeter of mounting area of OPC belt and transfer unit belt. OPC belt surface is deformed. Problem area 1 Toner cartridge 2 Photodeveloper (OPC) cartridge 3 Debris Action Toner cartridge blade is damaged. 7100-XXX Black line service check A fine black line appears in printer image. See "Photodeveloper cartridge removal" on ) have adhered to perimeter parts of OPC belt and transfer belt. 2-48 Service Manual
Service Manual
Page 87
... removal" on page 4-5. Problem area Action 1 Transfer roller and transfer belt cleaning roller Transfer belt fails to maintain regular and proper rotation due to impact caused when toner cartridge contacts OPC belt. Ensure toner cartridge is properly installed. 3 Photodeveloper cartridge OPC belt is off track. Transfer belt is off track. Color misregistration service check 7100-XXX Color...
... removal" on page 4-5. Problem area Action 1 Transfer roller and transfer belt cleaning roller Transfer belt fails to maintain regular and proper rotation due to impact caused when toner cartridge contacts OPC belt. Ensure toner cartridge is properly installed. 3 Photodeveloper cartridge OPC belt is off track. Transfer belt is off track. Color misregistration service check 7100-XXX Color...
Service Manual
Page 90
... 4-26. Note: Photodeveloper cartridge is a customer order supply. • Irregular rotation of main motor assembly • Main motor assembly gear unit failure • Variation of OPC belt running speed due to failing main motor assembly Replace main motor assembly. 7100-XXX Jitter service check Uneven optical density appears periodically in horizontal direction...
... 4-26. Note: Photodeveloper cartridge is a customer order supply. • Irregular rotation of main motor assembly • Main motor assembly gear unit failure • Variation of OPC belt running speed due to failing main motor assembly Replace main motor assembly. 7100-XXX Jitter service check Uneven optical density appears periodically in horizontal direction...
Service Manual
Page 91
Replace photodeveloper cartridge. Note: Photodeveloper cartridge is deformed and wavy. Missing image at edge service check 7100-XXX Image has missing or peeling toner at edge. Problem area 1 Toner cartridge 2 Photodeveloper cartridge Action Too small a toner mass amount and charging amount in the development process. Diagnostic information 2-53 Replace toner cartridge. OPC belt is a customer order supply. See "Photodeveloper cartridge removal" on page 4-8.
Replace photodeveloper cartridge. Note: Photodeveloper cartridge is deformed and wavy. Missing image at edge service check 7100-XXX Image has missing or peeling toner at edge. Problem area 1 Toner cartridge 2 Photodeveloper cartridge Action Too small a toner mass amount and charging amount in the development process. Diagnostic information 2-53 Replace toner cartridge. OPC belt is a customer order supply. See "Photodeveloper cartridge removal" on page 4-8.
Service Manual
Page 95
Photodeveloper OPC belt is level. Toner in the toner cartridge. Shake the toner cartridge horizontally several times to level the toner. Open rear cover assembly, and close properly. ...
Photodeveloper OPC belt is level. Toner in the toner cartridge. Shake the toner cartridge horizontally several times to level the toner. Open rear cover assembly, and close properly. ...