Troubleshooting Guide
Page 1
...the User's Guide. If necessary, double-click setup.exe. 3 When the MFP software installation screen appears, click Install or Install Now. 4 Follow the instructions on the computer screen to the Ready prompt. Lexmark™ X34x Troubleshooting Guide Setup troubleshooting Incorrect language appears on the display 1...launch automatically when you insert the CD: 1 Close all the way into the MFP. 4 Plug the cord into an electrical outlet that it is not functioning properly or a communications error message appears, you are properly configured. Note: After installing the software, be below ...
...the User's Guide. If necessary, double-click setup.exe. 3 When the MFP software installation screen appears, click Install or Install Now. 4 Follow the instructions on the computer screen to the Ready prompt. Lexmark™ X34x Troubleshooting Guide Setup troubleshooting Incorrect language appears on the display 1...launch automatically when you insert the CD: 1 Close all the way into the MFP. 4 Plug the cord into an electrical outlet that it is not functioning properly or a communications error message appears, you are properly configured. Note: After installing the software, be below ...
Troubleshooting Guide
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... For more information, see the User's Guide. • The MFP may need to be serviced. Power supply - or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure...computer. • Remove and reinstall the software. If there is an error message, see "Removing and reinstalling the drivers software" on page 1. For more information, see the User's Guide. • Make sure the MFP is set as the default printer and is finished before sending the ...
... For more information, see the User's Guide. • The MFP may need to be serviced. Power supply - or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure...computer. • Remove and reinstall the software. If there is an error message, see "Removing and reinstalling the drivers software" on page 1. For more information, see the User's Guide. • Make sure the MFP is set as the default printer and is finished before sending the ...
User's Guide
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...the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: ...Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and copy troubleshooting 84 Print quality troubleshooting 85 Scan troubleshooting ...88 Fax troubleshooting ...89 Error messages...
...the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: ...Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and copy troubleshooting 84 Print quality troubleshooting 85 Scan troubleshooting ...88 Fax troubleshooting ...89 Error messages...
User's Guide
Page 63
Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Note: If the error message reappears after redistributing the toner, replace the toner cartridge. Note: The front cover must be closed to start a new print, copy, scan, or fax job. 3 Close the front cover.
Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Note: If the error message reappears after redistributing the toner, replace the toner cartridge. Note: The front cover must be closed to start a new print, copy, scan, or fax job. 3 Close the front cover.
User's Guide
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10 Troubleshooting • Setup troubleshooting on page 72 • Jams and misfeeds troubleshooting on page 75 • Print and copy troubleshooting on page 84 • Print quality troubleshooting on page 85 • Scan troubleshooting on page 88 • Fax troubleshooting on page 89 • Error messages troubleshooting on page 91 Troubleshooting 71
10 Troubleshooting • Setup troubleshooting on page 72 • Jams and misfeeds troubleshooting on page 75 • Print and copy troubleshooting on page 84 • Print quality troubleshooting on page 85 • Scan troubleshooting on page 88 • Fax troubleshooting on page 89 • Error messages troubleshooting on page 91 Troubleshooting 71
User's Guide
Page 74
If necessary, double-click setup.exe. 3 When the MFP software installation screen appears, click Install or Install Now. 4 Follow the instructions on the computer screen to remove the software. 4 Restart the computer. 5 If any...Start Æ Programs Æ Lexmark Æ Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to the computer. For Windows XP, click Start to remove and then reinstall the drivers software. Removing and reinstalling the drivers software If the software is not functioning properly or a communications error message appears, you may need to...
If necessary, double-click setup.exe. 3 When the MFP software installation screen appears, click Install or Install Now. 4 Follow the instructions on the computer screen to remove the software. 4 Restart the computer. 5 If any...Start Æ Programs Æ Lexmark Æ Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to the computer. For Windows XP, click Start to remove and then reinstall the drivers software. Removing and reinstalling the drivers software If the software is not functioning properly or a communications error message appears, you may need to...
User's Guide
Page 88
...Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to a lower value: 1 From the control panel, press Scan. 2 From the QLINK dialog on page 54. If you are printing a document, wait until printing is an error message...more information, see Removing and reinstalling the drivers software on page 74. For more information, see Error messages troubleshooting on page 35. Restart the computer. Make sure the MFP is set as the default printer and is loaded correctly into the ADF or on hold or ...
...Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to a lower value: 1 From the control panel, press Scan. 2 From the QLINK dialog on page 54. If you are printing a document, wait until printing is an error message...more information, see Removing and reinstalling the drivers software on page 74. For more information, see Error messages troubleshooting on page 35. Restart the computer. Make sure the MFP is set as the default printer and is loaded correctly into the ADF or on hold or ...
User's Guide
Page 89
... wall jack. 2 Listen for a dial tone. 3 If you do not hear a dial tone, connect the printer to see Error messages troubleshooting on page 91. Check for temporarily disabling Call Waiting. If there is an error message, see whether Fax Forwarding is selected. 1 From the control panel, press Fax. 2 Press Menu. 3 Press or repeatedly until...
... wall jack. 2 Listen for a dial tone. 3 If you do not hear a dial tone, connect the printer to see Error messages troubleshooting on page 91. Check for temporarily disabling Call Waiting. If there is an error message, see whether Fax Forwarding is selected. 1 From the control panel, press Fax. 2 Press Menu. 3 Press or repeatedly until...
User's Guide
Page 91
...QLINK software. Remove the defective toner cartridge, and install a new Lexmark toner cartridge. Note: To continue the job, press Start. Error messages troubleshooting 91 Close the front cover until it is connected to ignore the error message. For more information, see Loading paper in the paper tray. For...on page 28. Check the USB connection at the MFP and at the computer. Make sure the MFP is working correctly. For supplies information, see Cannot send or receive a fax on page 69. Error messages troubleshooting Problem Change Media Close Front Door Load Manual ...
...QLINK software. Remove the defective toner cartridge, and install a new Lexmark toner cartridge. Note: To continue the job, press Start. Error messages troubleshooting 91 Close the front cover until it is connected to ignore the error message. For more information, see Loading paper in the paper tray. For...on page 28. Check the USB connection at the MFP and at the computer. Make sure the MFP is working correctly. For supplies information, see Cannot send or receive a fax on page 69. Error messages troubleshooting Problem Change Media Close Front Door Load Manual ...
User's Guide
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Note: You cannot cancel an incoming fax. 37 Insufficient Collation Area 38 Memory Full The MFP does not have been selected for the existing print job. For more information, see Printing collated copies on page 65. For more information, see ... photoconductor. Press Stop to resume printing. For more information, see Replacing the photoconductor on page 63. If possible, break larger jobs into smaller jobs. Error messages troubleshooting 92 Note: Normal printing will not resume until the photoconductor has been replaced. 88 Toner Low Press Start to cancel the job. or •...
Note: You cannot cancel an incoming fax. 37 Insufficient Collation Area 38 Memory Full The MFP does not have been selected for the existing print job. For more information, see Printing collated copies on page 65. For more information, see ... photoconductor. Press Stop to resume printing. For more information, see Replacing the photoconductor on page 63. If possible, break larger jobs into smaller jobs. Error messages troubleshooting 92 Note: Normal printing will not resume until the photoconductor has been replaced. 88 Toner Low Press Start to cancel the job. or •...
User's Guide
Page 93
Problem 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper Jam 290 Scanner Jam 291 Scanner Jam 292 Scanner Jam 9**.xx Service Solution See 241/242 Paper Jam on page 82. For authorized service representatives in your area, visit www.lexmark.com. If the error message reappears, call a Lexmark service representative. Error messages troubleshooting 93 See 251 Paper Jam on page 81. See 290/291/292 Scanner Jam on page 83. 1 Turn the power off for one minute. 2 Turn the power on.
Problem 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper Jam 290 Scanner Jam 291 Scanner Jam 292 Scanner Jam 9**.xx Service Solution See 241/242 Paper Jam on page 82. For authorized service representatives in your area, visit www.lexmark.com. If the error message reappears, call a Lexmark service representative. Error messages troubleshooting 93 See 251 Paper Jam on page 81. See 290/291/292 Scanner Jam on page 83. 1 Turn the power off for one minute. 2 Turn the power on.
User's Guide
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... using Stop button 22 card stock 34 cartridge error 91 cartridge, toner installing 62 ordering 70 recycling 70 redistributing toner 63 removing 61 characters, entering 50 Cleaning outside of MFP 67 cleaning inside of MFP 68 scanner glass 67 collating copies 40, 52 connecting the MFP to a telephone 15 to a telephone wall...37 printing 39 scanning 55 E electronic emission statement 94 emission statement 94 enlarging an image 53 entering characters 50 envelopes loading 33 printing 39 error messages 200 Paper Jam 92 201 Paper Jam 92 202 Paper Jam 92 241 Paper Jam 93 242 Paper Jam 93 251 Paper Jam 93 ...
... using Stop button 22 card stock 34 cartridge error 91 cartridge, toner installing 62 ordering 70 recycling 70 redistributing toner 63 removing 61 characters, entering 50 Cleaning outside of MFP 67 cleaning inside of MFP 68 scanner glass 67 collating copies 40, 52 connecting the MFP to a telephone 15 to a telephone wall...37 printing 39 scanning 55 E electronic emission statement 94 emission statement 94 enlarging an image 53 entering characters 50 envelopes loading 33 printing 39 error messages 200 Paper Jam 92 201 Paper Jam 92 202 Paper Jam 92 241 Paper Jam 93 242 Paper Jam 93 251 Paper Jam 93 ...
User's Guide
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... Photoconductor Near Life 92 Qlink Not Found 91 Replace Photoconductor 92 Short Paper 92 Toner Low 92 Unsupported Toner Cartridge 91 USB Not Connected 91 error messages troubleshooting 91 F fax activity reports 47 Fax Advanced menu 23 Fax Call log 47 Fax Defaults menu 24 Fax Job log 47 fax troubleshooting... labels 33 manual feeder 32 paper 28, 32 paper tray 28 transparencies 33 M menus, control panel Copy Defaults 23 Fax Advanced 23 Fax Defaults 24 MFP 84 mode, changing 24 N network setup 25 noise emission levels 100 O output location front output tray 38 rear paper exit 38 selecting 38 overlay,...
... Photoconductor Near Life 92 Qlink Not Found 91 Replace Photoconductor 92 Short Paper 92 Toner Low 92 Unsupported Toner Cartridge 91 USB Not Connected 91 error messages troubleshooting 91 F fax activity reports 47 Fax Advanced menu 23 Fax Call log 47 Fax Defaults menu 24 Fax Job log 47 fax troubleshooting... labels 33 manual feeder 32 paper 28, 32 paper tray 28 transparencies 33 M menus, control panel Copy Defaults 23 Fax Advanced 23 Fax Defaults 24 MFP 84 mode, changing 24 N network setup 25 noise emission levels 100 O output location front output tray 38 rear paper exit 38 selecting 38 overlay,...