Basics Guide
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..."Troubleshooting and support" on page 37 in this guide. • Onscreen Help The onscreen Help provides detailed instructions on features of the HP All-in-One that are not described in this Basics Guide, including features that are only available using the software you can get help and support from... the HP Web site. This Web site offers technical support, drivers, supplies, and ordering information. Make sure you follow the steps in the Setup Guide in -One. • www.hp.com/support If you have Internet access, you installed with the...
..."Troubleshooting and support" on page 37 in this guide. • Onscreen Help The onscreen Help provides detailed instructions on features of the HP All-in-One that are not described in this Basics Guide, including features that are only available using the software you can get help and support from... the HP Web site. This Web site offers technical support, drivers, supplies, and ordering information. Make sure you follow the steps in the Setup Guide in -One. • www.hp.com/support If you have Internet access, you installed with the...
Basics Guide
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... start the Setup program. Uninstall and reinstall the software If your installation is turned on the CD-ROM drive and double-click it ). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Restart your computer. Uninstall and reinstall the software 37 Specific information is installed on the computer. If you...
... start the Setup program. Uninstall and reinstall the software If your installation is turned on the CD-ROM drive and double-click it ). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Restart your computer. Uninstall and reinstall the software 37 Specific information is installed on the computer. If you...
Basics Guide
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...it from the product, more information, see the printed documentation that came with the HP All-in -One 3. Print cartridge troubleshooting If you are removing it snaps into place. 4. Call HP support. Support options and availability vary by device, country/region, and language. Replace...the rollers. Press the button next to OK to qualified online support specialists • Software and driver updates for the HP All-in-One • Valuable HP All-in-One and troubleshooting information for up-to-date device information and expert assistance and includes the following features:...
...it from the product, more information, see the printed documentation that came with the HP All-in -One 3. Print cartridge troubleshooting If you are removing it snaps into place. 4. Call HP support. Support options and availability vary by device, country/region, and language. Replace...the rollers. Press the button next to OK to qualified online support specialists • Software and driver updates for the HP All-in-One • Valuable HP All-in-One and troubleshooting information for up-to-date device information and expert assistance and includes the following features:...
User Guide
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... during setup, check the Setup Guide for troubleshooting information, or see "Troubleshooting" on using the HP All-in -One and installing software. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you how to complete key ...the steps in the Setup Guide in -One. • The How Do I? Readme The Readme file contains the most recent information which might encounter with the HP All-in this onscreen Help. This Web site offers technical support, drivers, supplies, and ordering information. Setup Guide...
... during setup, check the Setup Guide for troubleshooting information, or see "Troubleshooting" on using the HP All-in -One and installing software. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you how to complete key ...the steps in the Setup Guide in -One. • The How Do I? Readme The Readme file contains the most recent information which might encounter with the HP All-in this onscreen Help. This Web site offers technical support, drivers, supplies, and ordering information. Setup Guide...
User Guide
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... by the software installation screen, you might need to Programs or All Programs, HP, Photosmart C4340 All-in-One series, and then clicking Product Registration. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Troubleshooting 118 Troubleshooting Do not connect the...
... by the software installation screen, you might need to Programs or All Programs, HP, Photosmart C4340 All-in-One series, and then clicking Product Registration. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Troubleshooting 118 Troubleshooting Do not connect the...
User Guide
Page 142
... Solution 1: Turn on the product • Solution 2: Load paper in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from...solutions until the issue is turned off . Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes...
... Solution 1: Turn on the product • Solution 2: Load paper in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from...solutions until the issue is turned off . Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes...
User Guide
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...the printer driver status Solution: The printer driver status might have selected the correct printer in ...your different software applications. Click Status. Cause: The product was busy with another task such as the default printer to ensure that the printer... File menu of the printer driver had changed to see : "... selected printer. Cause: The product was out of paper. To check the printer driver status...software application. Solution 3: Select the correct printer Solution: Make sure you sent a ...
...the printer driver status Solution: The printer driver status might have selected the correct printer in ...your different software applications. Click Status. Cause: The product was busy with another task such as the default printer to ensure that the printer... File menu of the printer driver had changed to see : "... selected printer. Cause: The product was out of paper. To check the printer driver status...software application. Solution 3: Select the correct printer Solution: Make sure you sent a ...
User Guide
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... Nothing happens when I try the next solution. Cause: The product was corrupt. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in the input tray. If this works, then try the next solution. Solutions are listed in the input ...tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not corrupt. If the first solution does not solve the problem, ...
... Nothing happens when I try the next solution. Cause: The product was corrupt. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in the input tray. If this works, then try the next solution. Solutions are listed in the input ...tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not corrupt. If the first solution does not solve the problem, ...
User Guide
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... current task. If the print job remains in the queue, try the next solution. In the HP Solution Center, click the Settings tab. 2. Some documents take a long time to see if there... are any messages. If this did not solve the issue, try one or both of the following: • Disconnect the USB cable from the queue. From your print...the computer, and then reconnect the USB cable to either offline or stop printing. To check the printer driver status 1. If this did not solve the issue, try the next solution. 144 Troubleshooting Troubleshooting Solution ...
... current task. If the print job remains in the queue, try the next solution. In the HP Solution Center, click the Settings tab. 2. Some documents take a long time to see if there... are any messages. If this did not solve the issue, try one or both of the following: • Disconnect the USB cable from the queue. From your print...the computer, and then reconnect the USB cable to either offline or stop printing. To check the printer driver status 1. If this did not solve the issue, try the next solution. 144 Troubleshooting Troubleshooting Solution ...
User Guide
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... computer • Solution 7: Try scanning with the scanning device. Do not simply delete the application files from your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Try each solution, try to uninstall and then reinstall the software. On the Windows taskbar...your hard drive. NOTE: Before starting to verify that all the icons are present. After completing the steps for your product (such as one of the following : • An error occurred communicating with the scanning device. • The scanning device could not be initialized. ...
... computer • Solution 7: Try scanning with the scanning device. Do not simply delete the application files from your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Try each solution, try to uninstall and then reinstall the software. On the Windows taskbar...your hard drive. NOTE: Before starting to verify that all the icons are present. After completing the steps for your product (such as one of the following : • An error occurred communicating with the scanning device. • The scanning device could not be initialized. ...
User Guide
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...unexpected internal error and communications failure patch. 5. To install the patch 1. Try to : www.hp.com and click Software and driver downloads. 2. Go to scan. Select the operating system of the HP software components, a red X is identified with a Fix button to install it on the computer.... The utility is equipped with any of your product name and model number in the Errors 227 Troubleshooting Select Download drivers and software (and firmware). ...
...unexpected internal error and communications failure patch. 5. To install the patch 1. Try to : www.hp.com and click Software and driver downloads. 2. Go to scan. Select the operating system of the HP software components, a red X is identified with a Fix button to install it on the computer.... The utility is equipped with any of your product name and model number in the Errors 227 Troubleshooting Select Download drivers and software (and firmware). ...
User Guide
Page 239
.... 3. The port that the product is using the correct driver. Click OK to save your product should be set as the default printer, or the wrong driver might have been configured. Depending upon your operating system, do one of your changes. If the wrong product is set as ...the default printer, right-click the correct product and select Set as the driver. 7. The product should be...
.... 3. The port that the product is using the correct driver. Click OK to save your product should be set as the default printer, or the wrong driver might have been configured. Depending upon your operating system, do one of your changes. If the wrong product is set as ...the default printer, right-click the correct product and select Set as the driver. 7. The product should be...
User Guide
Page 241
... Type a few characters of the application. 3. d. Cause: The software application was failing or could not communicate with the print driver correctly. 238 Troubleshooting Troubleshooting Solution 8: Verify whether the software application has a problem Solution: Verify whether the software application is Windows-...: The print spooler needed to restart the service, and then click OK. 5. Click Start to be restarted. NOTE: The printer might not support printing from Notepad but not the software application, contact the manufacturer of that application for support. Click Accessories,...
... Type a few characters of the application. 3. d. Cause: The software application was failing or could not communicate with the print driver correctly. 238 Troubleshooting Troubleshooting Solution 8: Verify whether the software application has a problem Solution: Verify whether the software application is Windows-...: The print spooler needed to restart the service, and then click OK. 5. Click Start to be restarted. NOTE: The printer might not support printing from Notepad but not the software application, contact the manufacturer of that application for support. Click Accessories,...
User Guide
Page 294
...when the product is available to qualified online support specialists • Software and driver updates for the HP All-in YYYY/MM/DD format, may be found on the product as the HP ink is the fastest source for up-to-date product information and expert ...Print cartridge warranty information • Support process • Before you have been refilled, remanufactured, refurbished, misused, or tampered with the product. 2. HP online support is used in -One Warranty For more information about the warranty, see the printed documentation that have a problem, follow these steps: 1. 15...
...when the product is available to qualified online support specialists • Software and driver updates for the HP All-in YYYY/MM/DD format, may be found on the product as the HP ink is the fastest source for up-to-date product information and expert ...Print cartridge warranty information • Support process • Before you have been refilled, remanufactured, refurbished, misused, or tampered with the product. 2. HP online support is used in -One Warranty For more information about the warranty, see the printed documentation that have a problem, follow these steps: 1. 15...
User Guide
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... program Hewlett-Packard is affected by the type of paper and the amount of gray) • Maximum scan size from the HP Web site. Acoustic information If you have been designed to separate easily. Dissimilar materials have Internet access, you are easy to ...locate, access, and 298 Technical information Design for more information on model); 19200 ppi enhanced (software) For more information, see the printer driver. Go to a minimum while ensuring proper functionality and reliability. Print specifications • Up to 1200 x 1200 rendered dpi black when printing from...
... program Hewlett-Packard is affected by the type of paper and the amount of gray) • Maximum scan size from the HP Web site. Acoustic information If you have been designed to separate easily. Dissimilar materials have Internet access, you are easy to ...locate, access, and 298 Technical information Design for more information on model); 19200 ppi enhanced (software) For more information, see the printer driver. Go to a minimum while ensuring proper functionality and reliability. Print specifications • Up to 1200 x 1200 rendered dpi black when printing from...