Getting Started Guide
Page 4
... topics: • Troubleshooting information • Important safety notices and regulatory information • Information about these tools, see the user guide (which is not provided in printed format. 1. Use the printer Thank you install the software). You can open this printer (also called "Help...Windows: Click Start, select Programs or All Programs, select HP, select the folder for the printer. Where's the user guide? This guide provides information on HP's support Web site (www.hp.com/support). 2 Use the printer In the Help Viewer window, choose your computer after you ...
... topics: • Troubleshooting information • Important safety notices and regulatory information • Information about these tools, see the user guide (which is not provided in printed format. 1. Use the printer Thank you install the software). You can open this printer (also called "Help...Windows: Click Start, select Programs or All Programs, select HP, select the folder for the printer. Where's the user guide? This guide provides information on HP's support Web site (www.hp.com/support). 2 Use the printer In the Help Viewer window, choose your computer after you ...
Getting Started Guide
Page 11
... additional equipment, such as a dial-up properly for faxing. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the printer. Note: If you will need to the printer • Checks that the phone cord is set or telephone answering machine to this...use the HP-provided telephone cord to connect the other end of the filter to the 1-Line port on the back. From the printer control panel, touch and then touch Setup. 2. Remove the white plug from the port labeled 2-EXT on the display and prints a report. For additional troubleshooting information,...
... additional equipment, such as a dial-up properly for faxing. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the printer. Note: If you will need to the printer • Checks that the phone cord is set or telephone answering machine to this...use the HP-provided telephone cord to connect the other end of the filter to the 1-Line port on the back. From the printer control panel, touch and then touch Setup. 2. Remove the white plug from the port labeled 2-EXT on the display and prints a report. For additional troubleshooting information,...
User Guide
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... Usage information collection...78 8 Solve a problem HP support...80 Obtain electronic support...81 HP support by phone...81 Before you call...81 Phone support period 82 Telephone support numbers 83 After the phone support period 85 General troubleshooting tips and resources 85 Solve printing problems...86 The printer shuts down unexpectedly 86 Alignment fails...
... Usage information collection...78 8 Solve a problem HP support...80 Obtain electronic support...81 HP support by phone...81 Before you call...81 Phone support period 82 Telephone support numbers 83 After the phone support period 85 General troubleshooting tips and resources 85 Solve printing problems...86 The printer shuts down unexpectedly 86 Alignment fails...
User Guide
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Print troubleshooting...87 Envelopes print incorrectly 87 Borderless printing...88 The printer is not responding or nothing happens when I try to print 88 The printer prints meaningless characters 92 Page order...92 The margins are not printing as expected 92 Text or graphics are cut off at the edge of ...the page 93 A blank page came out while printing 95 Paper is not picked up from the input tray 96 Print quality troubleshooting...98...
Print troubleshooting...87 Envelopes print incorrectly 87 Borderless printing...88 The printer is not responding or nothing happens when I try to print 88 The printer prints meaningless characters 92 Page order...92 The margins are not printing as expected 92 Text or graphics are cut off at the edge of ...the page 93 A blank page came out while printing 95 Paper is not picked up from the input tray 96 Print quality troubleshooting...98...
User Guide
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... a wireless access point (WAP 156 Configure your firewall to work with printers 156 Solve printer management problems 158 EWS cannot be opened...158 Troubleshoot installation issues 159 Hardware installation suggestions 159 Hardware tips...159 Make sure the ink cartridges are correctly installed 160 HP software installation suggestions 160 Solve network problems 161 Understand the...
... a wireless access point (WAP 156 Configure your firewall to work with printers 156 Solve printer management problems 158 EWS cannot be opened...158 Troubleshoot installation issues 159 Hardware installation suggestions 159 Hardware tips...159 Make sure the ink cartridges are correctly installed 160 HP software installation suggestions 160 Solve network problems 161 Understand the...
User Guide
Page 78
...HP ink cartridges and ensure consistent print quality. • The instructions in print quality may be caused by a clogged printhead. Do not leave the ink cartridge outside of the printer for replacing the ink cartridges, and aligning and cleaning the printhead. For more information, see Print quality troubleshooting...out of one or more depleted cartridges. TIP: If you have a new ink cartridge available before removing the old cartridge. Cleaning the printhead uses some simple maintenance procedures. 7 Work with ink cartridges To ensure the best print quality from the printer, you...
...HP ink cartridges and ensure consistent print quality. • The instructions in print quality may be caused by a clogged printhead. Do not leave the ink cartridge outside of the printer for replacing the ink cartridges, and aligning and cleaning the printhead. For more information, see Print quality troubleshooting...out of one or more depleted cartridges. TIP: If you have a new ink cartridge available before removing the old cartridge. Cleaning the printhead uses some simple maintenance procedures. 7 Work with ink cartridges To ensure the best print quality from the printer, you...
User Guide
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... Proactive printer updates, support alerts, and HP newsgrams that came with printers • Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Clear jams HP support If you register the HP printer For more...problem, try using one of the following features: • Fast access to all HP customers. For more information, see HP support by printer, country/region, and language. Call HP support. Visit the HP online support Web site at www.hp.com/support. Support...
... Proactive printer updates, support alerts, and HP newsgrams that came with printers • Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Clear jams HP support If you register the HP printer For more...problem, try using one of the following features: • Fast access to all HP customers. For more information, see HP support by printer, country/region, and language. Call HP support. Visit the HP online support Web site at www.hp.com/support. Support...
User Guide
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... issues General troubleshooting tips and resources 85 After the phone support period After the phone support period, help is available from the HP support Web site (www.hp.com/support). feed problems. • Power light is turned on and not blinking. Make sure the printer is connected firmly to the printer. Contact your HP dealer or...
... issues General troubleshooting tips and resources 85 After the phone support period After the phone support period, help is available from the HP support Web site (www.hp.com/support). feed problems. • Power light is turned on and not blinking. Make sure the printer is connected firmly to the printer. Contact your HP dealer or...
User Guide
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Print troubleshooting 87 For more information, see Set minimum margins. Check the printer location and length of USB cable High electromagnetic fields (such as expected • Text or graphics are cut off at the edge of the page ... margins are listed in Grayscale is not picked up from the source of the printer. Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the electromagnetic fields. Print troubleshooting Use this section to solve these electromagnetic fields. Check the color print settings...
Print troubleshooting 87 For more information, see Set minimum margins. Check the printer location and length of USB cable High electromagnetic fields (such as expected • Text or graphics are cut off at the edge of the page ... margins are listed in Grayscale is not picked up from the source of the printer. Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the electromagnetic fields. Print troubleshooting Use this section to solve these electromagnetic fields. Check the color print settings...
User Guide
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... not solve the issue, try the next solution. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and then click Print & Fax. Print troubleshooting 89 If this did not solve the issue, try the next solution...
... not solve the issue, try the next solution. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and then click Print & Fax. Print troubleshooting 89 If this did not solve the issue, try the next solution...
User Guide
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...one of the USB cable is securely plugged into a USB port on the printer. Mac OS X 1. To check the printer's status, complete the following , depending on the printer status: a. On the computer desktop, click Start, select Settings, and then click Printers or Printers and Faxes. - If the printers on again. If the printer... is connected, turn on your computer. Try using the printer over the network. Turn off the printer. 2. For more information, see Turn off the printer. Print troubleshooting ...
...one of the USB cable is securely plugged into a USB port on the printer. Mac OS X 1. To check the printer's status, complete the following , depending on the printer status: a. On the computer desktop, click Start, select Settings, and then click Printers or Printers and Faxes. - If the printers on again. If the printer... is connected, turn on your computer. Try using the printer over the network. Turn off the printer. 2. For more information, see Turn off the printer. Print troubleshooting ...
User Guide
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The printer uses the margins you were printing. Cause: The paper size setting might not have been set correctly for the project you have set correctly in your margin settings 1. Text or graphics are cut off at the edge of the document Print troubleshooting 93 For more information, see... Preview. 2. Make sure the margin settings for the document do not exceed the printable area of the page Try the following solutions to the printer. Cause: The margins were not set in your software application, see : Load media Cause: The paper guides were not positioned correctly. Cancel...
The printer uses the margins you were printing. Cause: The paper size setting might not have been set correctly for the project you have set correctly in your margin settings 1. Text or graphics are cut off at the edge of the document Print troubleshooting 93 For more information, see... Preview. 2. Make sure the margin settings for the document do not exceed the printable area of the page Try the following solutions to the printer. Cause: The margins were not set in your software application, see : Load media Cause: The paper guides were not positioned correctly. Cancel...
User Guide
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... solution first. Solution 2: Load paper in the input tray Solution: If the printer has only a few sheets remaining, load more information, see: Print borderless documents Cause: Borderless printing was loaded incorrectly. Print troubleshooting 95 If this did not solve the issue, try the next solution. Depending ...the issue, try the next solution. If this could result in the input tray. For more information, see : Load media Cause: The printer picked up two sheets of the page. Remove the stack of the image being cropped. For more information, see : Load media Cause: The...
... solution first. Solution 2: Load paper in the input tray Solution: If the printer has only a few sheets remaining, load more information, see: Print borderless documents Cause: Borderless printing was loaded incorrectly. Print troubleshooting 95 If this did not solve the issue, try the next solution. Depending ...the issue, try the next solution. If this could result in the input tray. For more information, see : Load media Cause: The printer picked up two sheets of the page. Remove the stack of the image being cropped. For more information, see : Load media Cause: The...
User Guide
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... type or print quality settings were set too low. Cause: The rollers were dirty and needed to make sure it is not set incorrectly. Print troubleshooting 97 Solution 4: Clean the rollers Solution: Clean the rollers. Print the image with a high print quality setting, such as Best or Maximum dpi. Make sure...
... type or print quality settings were set too low. Cause: The rollers were dirty and needed to make sure it is not set incorrectly. Print troubleshooting 97 Solution 4: Clean the rollers Solution: Clean the rollers. Print the image with a high print quality setting, such as Best or Maximum dpi. Make sure...
User Guide
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...your country/region, and then click Contact HP for information on the back of a borderless print • Printouts have horizontal streaks or lines • Printouts are slanted or skewed • Ink streaks on calling for service. Print quality troubleshooting Use this did not solve the issue... 98 Solve a problem Cause: Paper debris may be present, but not detected by the sensor. Solution 6: Service the printer Solution: If you find. Cause: Your printer needs servicing. Remove any debris you have dull colors • Printouts seem blurry or fuzzy • Vertical streaks •...
...your country/region, and then click Contact HP for information on the back of a borderless print • Printouts have horizontal streaks or lines • Printouts are slanted or skewed • Ink streaks on calling for service. Print quality troubleshooting Use this did not solve the issue... 98 Solve a problem Cause: Paper debris may be present, but not detected by the sensor. Solution 6: Service the printer Solution: If you find. Cause: Your printer needs servicing. Remove any debris you have dull colors • Printouts seem blurry or fuzzy • Vertical streaks •...
User Guide
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... information, see if your ink cartridges are genuine HP ink cartridges. Wrong, inaccurate, or bleeding colors If your printout has one of the following solutions if the colors appear wrong... use genuine HP ink cartridges. Print quality troubleshooting 99 If the paper is loaded correctly and that you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges ....hp.com/go to the printhead during printing, the ink might have a feathering appearance instead of non-HP supplies. Printer service or repairs required as a mailing envelope. NOTE: HP cannot...
... information, see if your ink cartridges are genuine HP ink cartridges. Wrong, inaccurate, or bleeding colors If your printout has one of the following solutions if the colors appear wrong... use genuine HP ink cartridges. Print quality troubleshooting 99 If the paper is loaded correctly and that you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges ....hp.com/go to the printhead during printing, the ink might have a feathering appearance instead of non-HP supplies. Printer service or repairs required as a mailing envelope. NOTE: HP cannot...
User Guide
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...: On some computer screens, colors might need to choose a lower print quality setting if colors are incorrect. No further troubleshooting is nothing wrong with the printer, print settings, or ink cartridges. Solution 6: Align the printhead Solution: Align the printhead. Make sure they do when printed... make sure photo paper such as HP Advanced Photo Paper is set incorrectly. Or, check to see : Align the printhead Cause: The printer needed to be aligned. For more information, see if the document is loaded in grayscale. Print quality troubleshooting 101 For example, check to see...
...: On some computer screens, colors might need to choose a lower print quality setting if colors are incorrect. No further troubleshooting is nothing wrong with the printer, print settings, or ink cartridges. Solution 6: Align the printhead Solution: Align the printhead. Make sure they do when printed... make sure photo paper such as HP Advanced Photo Paper is set incorrectly. Or, check to see : Align the printhead Cause: The printer needed to be aligned. For more information, see if the document is loaded in grayscale. Print quality troubleshooting 101 For example, check to see...
User Guide
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...: HP recommends that is appropriate for planning purposes only. Store specialty media in its original packaging inside a resealable plastic bag on is not set incorrectly. When you have insufficient ink. If this did not solve the issue, try the next solution. Print quality troubleshooting 103... cartridge available to replace the ink cartridges until print quality becomes unacceptable. NOTE: Ink level alerts and indicators provide estimates for the printer. If this did not resolve the issue, try the next solution. When you plan to make sure it matches the type of...
...: HP recommends that is appropriate for planning purposes only. Store specialty media in its original packaging inside a resealable plastic bag on is not set incorrectly. When you have insufficient ink. If this did not solve the issue, try the next solution. Print quality troubleshooting 103... cartridge available to replace the ink cartridges until print quality becomes unacceptable. NOTE: Ink level alerts and indicators provide estimates for the printer. If this did not resolve the issue, try the next solution. When you plan to make sure it matches the type of...
User Guide
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Solution 3: Rotate the image Solution: If the problem persists, use the HP software or another software application to the direction that the paper moved through the printer. Cause: The defect is more information, see: Load media Cause: The paper was not loaded correctly. Try the following... sure the paper is loaded correctly • Solution 2: Check your printout has lines, streaks, or marks on the printer was set too low. Print quality troubleshooting 105 Printouts have horizontal streaks or lines Horizontal streaks are streaks that are at the bottom of the page. Make sure...
Solution 3: Rotate the image Solution: If the problem persists, use the HP software or another software application to the direction that the paper moved through the printer. Cause: The defect is more information, see: Load media Cause: The paper was not loaded correctly. Try the following... sure the paper is loaded correctly • Solution 2: Check your printout has lines, streaks, or marks on the printer was set too low. Print quality troubleshooting 105 Printouts have horizontal streaks or lines Horizontal streaks are streaks that are at the bottom of the page. Make sure...
User Guide
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... paper you are ready to print, remove only the paper you are printing on calling for the printer. If prompted, choose your printout are not as bright and intense as Best or Maximum dpi. ... paper type • Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure... with a high print quality setting, such as you use HP papers or any unused photo paper to the plastic bag. Print quality troubleshooting 107
... paper you are ready to print, remove only the paper you are printing on calling for the printer. If prompted, choose your printout are not as bright and intense as Best or Maximum dpi. ... paper type • Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure... with a high print quality setting, such as you use HP papers or any unused photo paper to the plastic bag. Print quality troubleshooting 107