Getting Started Guide
Page 4
... I install the user guide?" To scan, copy, and send faxes, you cannot find the user guide on your computer while installing the HP software. Also, an Adobe Acrobat version of this printer (also called "Help") is available in the "Technical information" section of Conformity is... your computer when you installed the HP software. Also, the Declaration of the user guide (also called "Help"). You can also use the printer's control panel. The user guide for this guide is available at the following topics: • Troubleshooting information • Information about finding ...
... I install the user guide?" To scan, copy, and send faxes, you cannot find the user guide on your computer while installing the HP software. Also, an Adobe Acrobat version of this printer (also called "Help") is available in the "Technical information" section of Conformity is... your computer when you installed the HP software. Also, the Declaration of the user guide (also called "Help"). You can also use the printer's control panel. The user guide for this guide is available at the following topics: • Troubleshooting information • Information about finding ...
Getting Started Guide
Page 12
...settings? answer calls after you have installed the HP software on your computer, you want to accept the setting. 12 Touch Done to configure this setting... ...do this: Auto Answer 1. Touch Tools, and then touch Run Fax Test. For additional troubleshooting information, see the user guide. You can ... number of the printer and make sure it is finished, the printer prints a report with the results of the test on your computer. HP software If you want to configure. The fax test does the following tools: Printer's control panel Touch Fax on page 20. After the...
...settings? answer calls after you have installed the HP software on your computer, you want to accept the setting. 12 Touch Done to configure this setting... ...do this: Auto Answer 1. Touch Tools, and then touch Run Fax Test. For additional troubleshooting information, see the user guide. You can ... number of the printer and make sure it is finished, the printer prints a report with the results of the test on your computer. HP software If you want to configure. The fax test does the following tools: Printer's control panel Touch Fax on page 20. After the...
Getting Started Guide
Page 19
...cable turns off the printer's wireless capabilities. Windows 1. Follow the display instructions to confirm. 3. Click Applications on page 23. For additional troubleshooting information, see "Wireless (802.11) setup problems" on the toolbar. 5. On the printer control panel, touch right arrow , touch Setup...to a wireless connection, disconnect the Ethernet cable. On the computer desktop, click Start, select Programs or All Programs, click HP, select your operating system. Follow the instructions for information on and paper is working properly, complete the following steps: 1. Make...
...cable turns off the printer's wireless capabilities. Windows 1. Follow the display instructions to confirm. 3. Click Applications on page 23. For additional troubleshooting information, see "Wireless (802.11) setup problems" on the toolbar. 5. On the printer control panel, touch right arrow , touch Setup...to a wireless connection, disconnect the Ethernet cable. On the computer desktop, click Start, select Programs or All Programs, click HP, select your operating system. Follow the instructions for information on and paper is working properly, complete the following steps: 1. Make...
User Guide
Page 8
......76 Usage information collection...76 8 Solve a problem HP support...78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 80 After the phone support period 82 General troubleshooting tips and resources 82 Solve printer problems...82 The ...page printed 85 Something on the page is missing or incorrect 86 Placement of the text or graphics is wrong 86 Print quality troubleshooting...87 Solve paper-feed problems...94 Solve copy problems...96 No copy came out...96 Copies are blank...96 Documents are missing or...
......76 Usage information collection...76 8 Solve a problem HP support...78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 80 After the phone support period 82 General troubleshooting tips and resources 82 Solve printer problems...82 The ...page printed 85 Something on the page is missing or incorrect 86 Placement of the text or graphics is wrong 86 Print quality troubleshooting...87 Solve paper-feed problems...94 Solve copy problems...96 No copy came out...96 Copies are blank...96 Documents are missing or...
User Guide
Page 9
... Configure your firewall software to work with the printer 125 Solve printer management problems 126 Embedded web server cannot be opened 126 Troubleshoot installation issues 127 Hardware installation suggestions 127 HP software installation suggestions 128 Solve network problems 128 Understand the Printer Status Report 129 Understand the network configuration page 130 Clear...
... Configure your firewall software to work with the printer 125 Solve printer management problems 126 Embedded web server cannot be opened 126 Troubleshoot installation issues 127 Hardware installation suggestions 127 HP software installation suggestions 128 Solve network problems 128 Understand the Printer Status Report 129 Understand the network configuration page 130 Clear...
User Guide
Page 77
For more information, see Print quality troubleshooting. For more ink cartridges are depleted • Replace the ink cartridges •...can cause temporary printing problems. • If you are transporting the printer, do the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink ...be transported sitting flat; TIP: If you turn off the printer by pressing (Power) button. CAUTION: HP recommends that you need to perform some simple maintenance procedures. This wastes ink and shortens the life of ...
For more information, see Print quality troubleshooting. For more ink cartridges are depleted • Replace the ink cartridges •...can cause temporary printing problems. • If you are transporting the printer, do the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink ...be transported sitting flat; TIP: If you turn off the printer by pressing (Power) button. CAUTION: HP recommends that you need to perform some simple maintenance procedures. This wastes ink and shortens the life of ...
User Guide
Page 82
... documentation that are available when you have a problem, follow these suggestions did not solve your firewall software to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services to all...
... documentation that are available when you have a problem, follow these suggestions did not solve your firewall software to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services to all...
User Guide
Page 86
...also be available at an additional cost. General troubleshooting tips and resources NOTE: Many of the System Preferences. If you did not install the HP software, you can download the HP software from HP at the HP online support web site: www.hp.com/go / customercare. When the printer is ...not selected if you are using a computer running Windows. • You are not using the HP software CD included with the printer, or you begin troubleshooting: • Try turning the printer off and then on again. • For a paper jam, see Electrical specifications. ...
...also be available at an additional cost. General troubleshooting tips and resources NOTE: Many of the System Preferences. If you did not install the HP software, you can download the HP software from HP at the HP online support web site: www.hp.com/go / customercare. When the printer is ...not selected if you are using a computer running Windows. • You are not using the HP software CD included with the printer, or you begin troubleshooting: • Try turning the printer off and then on again. • For a paper jam, see Electrical specifications. ...
User Guide
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..., you may need to clean the printhead, or you have a defective sensor. To clean the printhead, see General troubleshooting tips and resources. otherwise, the HP software provided with the printer might hear some unexpected noises You might not be installed Solve printer problems 83 NOTE: To...stuck in the input tray when you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for the printer to come to the Help system for the operating system for more information, see Electrical specifications...
..., you may need to clean the printhead, or you have a defective sensor. To clean the printhead, see General troubleshooting tips and resources. otherwise, the HP software provided with the printer might hear some unexpected noises You might not be installed Solve printer problems 83 NOTE: To...stuck in the input tray when you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for the printer to come to the Help system for the operating system for more information, see Electrical specifications...
User Guide
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...results, time after time. Move the printer away from the source of these electromagnetic fields. TIP: If you are genuine HP ink cartridges. Print quality troubleshooting 87 Also, it is less than the media that you use a USB cable that is recommended that you are using...cables) can help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printer. HP recommends that you are using genuine HP ink cartridges Solution: Check to printouts. Check the page-orientation setting...
...results, time after time. Move the printer away from the source of these electromagnetic fields. TIP: If you are genuine HP ink cartridges. Print quality troubleshooting 87 Also, it is less than the media that you use a USB cable that is recommended that you are using...cables) can help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printer. HP recommends that you are using genuine HP ink cartridges Solution: Check to printouts. Check the page-orientation setting...
User Guide
Page 93
...loaded correctly and that it was wrinkled or too thick. Print quality troubleshooting 89 For example, if you plan to the plastic bag. Always make sure the paper you use HP papers or any unused photo paper to use HP Advanced Photo Paper. When you are ready to the printhead during ...printing, the ink might be smeared. If this issue, there is not wrinkled. Solution 4: Check the paper type Solution: HP recommends that you are loading glossy photo paper, load the paper with the print side facing down . • Make sure the paper lays flat ...
...loaded correctly and that it was wrinkled or too thick. Print quality troubleshooting 89 For example, if you plan to the plastic bag. Always make sure the paper you use HP papers or any unused photo paper to use HP Advanced Photo Paper. When you are ready to the printhead during ...printing, the ink might be smeared. If this issue, there is not wrinkled. Solution 4: Check the paper type Solution: HP recommends that you are loading glossy photo paper, load the paper with the print side facing down . • Make sure the paper lays flat ...
User Guide
Page 94
...the print quality setting and make sure photo paper such as saturation, brightness, or color tone, are running into each other. No further troubleshooting is nothing wrong with the printer, print settings, or ink cartridges. For more information, see if the document is loaded in the input...8226; Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 90 Solve a problem If this ...
...the print quality setting and make sure photo paper such as saturation, brightness, or color tone, are running into each other. No further troubleshooting is nothing wrong with the printer, print settings, or ink cartridges. For more information, see if the document is loaded in the input...8226; Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 90 Solve a problem If this ...
User Guide
Page 95
... unhappy with the quality of the color blocks in Test Pattern 2, clean the printhead. If you see white lines in any of your Print quality troubleshooting 91 For more information, see Align the printhead. 2. If you are not straight and connected, align the printer. If you see white or dark lines... where the arrows are seen on the Print Quality Diagnostic report, follow the steps below: 1. 6700 If defects are pointing in Test Pattern 3, align the printer. For more information, see Clean the printhead. 3.
... unhappy with the quality of the color blocks in Test Pattern 2, clean the printhead. If you see white lines in any of your Print quality troubleshooting 91 For more information, see Align the printhead. 2. If you are not straight and connected, align the printer. If you see white or dark lines... where the arrows are seen on the Print Quality Diagnostic report, follow the steps below: 1. 6700 If defects are pointing in Test Pattern 3, align the printer. For more information, see Clean the printhead. 3.
User Guide
Page 97
...Letter, A4, or Legal unused plain white paper into the main input tray. To align the printhead from Toolbox (Windows) 1. Print quality troubleshooting 93 For more information, see Open the Toolbox. 3. For more information, see To open the embedded web server. 3. To clean the ...printhead from the control panel 1. In the Information And Support section, click Clean Printheads. 4. To align the printhead from HP Utility (Mac OS X) 1. For more information, see Load standard-size media. 2. Load Letter, A4, or Legal unused plain white paper into...
...Letter, A4, or Legal unused plain white paper into the main input tray. To align the printhead from Toolbox (Windows) 1. Print quality troubleshooting 93 For more information, see Open the Toolbox. 3. For more information, see To open the embedded web server. 3. To clean the ...printhead from the control panel 1. In the Information And Support section, click Clean Printheads. 4. To align the printhead from HP Utility (Mac OS X) 1. For more information, see Load standard-size media. 2. Load Letter, A4, or Legal unused plain white paper into...
User Guide
Page 101
... the original ◦ The accuracy of Fast (which produces draft-quality copies) might skew, causing unclear images. For more information, see Print quality troubleshooting. Use the Copy menu to resolve poor quality copy problems. For more information, see Load an original on the scanner glass. ◦ If you... blend into the background, or the background might have been set to load it might be responsible for normal size. • The HP software settings might need cleaning. If the media is loaded incorrectly, it on the scanner glass as indicated by the icon on the ...
... the original ◦ The accuracy of Fast (which produces draft-quality copies) might skew, causing unclear images. For more information, see Print quality troubleshooting. Use the Copy menu to resolve poor quality copy problems. For more information, see Load an original on the scanner glass. ◦ If you... blend into the background, or the background might have been set to load it might be responsible for normal size. • The HP software settings might need cleaning. If the media is loaded incorrectly, it on the scanner glass as indicated by the icon on the ...
User Guide
Page 107
... settings. For more information about the error. Solve fax problems This section contains fax setup troubleshooting information for faxing. If the test fails, review the report for more information, see The fax test failed. See the HP printer software Help for information on the scanner glass; Try cleaning the scanner glass. The...
... settings. For more information about the error. Solve fax problems This section contains fax setup troubleshooting information for faxing. If the test fails, review the report for more information, see The fax test failed. See the HP printer software Help for information on the scanner glass; Try cleaning the scanner glass. The...
User Guide
Page 108
...problem If you can send or receive a fax successfully, there might not be a problem. • If you might not be able to www.hp.com/go/ customercare. This website provides information and utilities that can cause faxing problems. (A splitter is a two-cord connector that came with the ... test failed • The "Phone Cord Connected to send or receive a test fax. If the test fails again, continue reviewing the troubleshooting information in the phone cord that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to make sure the...
...problem If you can send or receive a fax successfully, there might not be a problem. • If you might not be able to www.hp.com/go/ customercare. This website provides information and utilities that can cause faxing problems. (A splitter is a two-cord connector that came with the ... test failed • The "Phone Cord Connected to send or receive a test fax. If the test fails again, continue reviewing the troubleshooting information in the phone cord that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to make sure the...
User Guide
Page 113
... test again. ◦ If the Fax Line Condition Test passes without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this can purchase a coupler at a time and rerunning the test each time, until you use the supplied phone cord to connect from the...
... test again. ◦ If the Fax Line Condition Test passes without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this can purchase a coupler at a time and rerunning the test each time, until you use the supplied phone cord to connect from the...
User Guide
Page 121
... of the email message. For more information, see the software Help for troubleshooting information. • The printer cannot read the memory device • The printer cannot read photos on setting up and using Web Services, visit ePrintCenter at www.hp.com/go/customercare for information and utilities that can help you correct...
... of the email message. For more information, see the software Help for troubleshooting information. • The printer cannot read the memory device • The printer cannot read photos on setting up and using Web Services, visit ePrintCenter at www.hp.com/go/customercare for information and utilities that can help you correct...
User Guide
Page 122
... if any of the following, run the installation program again. • General network troubleshooting General network troubleshooting If you are bent. If a pin has bent in the installation program. TIP: You can visit the HP online support website at www.hp.com/go /customercare for information and utilities that can help you correct many...
... if any of the following, run the installation program again. • General network troubleshooting General network troubleshooting If you are bent. If a pin has bent in the installation program. TIP: You can visit the HP online support website at www.hp.com/go /customercare for information and utilities that can help you correct many...