User's Guide
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... Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a ... 51 Clearing jams...54 To clear a jam...54 To avoid jams...56 5 Printer lights reference Interpreting control panel lights...58 Interpreting network connector lights...62 6 Configuring and managing the printer Managing the printer...66 Overview of printer management tasks 66 iv ENWW
... Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a ... 51 Clearing jams...54 To clear a jam...54 To avoid jams...56 5 Printer lights reference Interpreting control panel lights...58 Interpreting network connector lights...62 6 Configuring and managing the printer Managing the printer...66 Overview of printer management tasks 66 iv ENWW
User's Guide
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... product You can also configure settings for setting up the printer and information about printer operations. Location A printed version of the printer, order supplies online, and find support information from the printer driver. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to printer maintenance services. See Printer lights reference. 2 Chapter 1 Getting started guide Provides instructions for wireless printing...
... product You can also configure settings for setting up the printer and information about printer operations. Location A printed version of the printer, order supplies online, and find support information from the printer driver. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to printer maintenance services. See Printer lights reference. 2 Chapter 1 Getting started guide Provides instructions for wireless printing...
User's Guide
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Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
User's Guide
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... and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. To clean the printhead contacts manually After printheads are installed, if... one or both printhead lights on the control panel begin to blink and the printer will not print, you have ...
... and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. To clean the printhead contacts manually After printheads are installed, if... one or both printhead lights on the control panel begin to blink and the printer will not print, you have ...
User's Guide
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...find out which corresponds to the . Lift the printhead latch. 4. Wait while the printer initializes the printheads and prints the alignment pages. Open the top cover. 2. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead ...use it to pull the printhead out of its orange protective caps. 6. If the printer does not print the pages, start the alignment process manually (see Supplies. 1. 14 If one or both the printhead lights still blink, repeat the cleaning procedure described above for . Press down to stop moving....
...find out which corresponds to the . Lift the printhead latch. 4. Wait while the printer initializes the printheads and prints the alignment pages. Open the top cover. 2. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead ...use it to pull the printhead out of its orange protective caps. 6. If the printer does not print the pages, start the alignment process manually (see Supplies. 1. 14 If one or both the printhead lights still blink, repeat the cleaning procedure described above for . Press down to stop moving....
User's Guide
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...). The Power light blinks for a few seconds. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW Troubleshooting tips and resources Use the following tips and resources to print the configuration page and verify that the network settings have been reset. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn...
...). The Power light blinks for a few seconds. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW Troubleshooting tips and resources Use the following tips and resources to print the configuration page and verify that the network settings have been reset. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn...
User's Guide
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For Mac OS, set the printer as the default in the Printers folder. If lights are on or blinking, see Printer lights reference. ● No error messages appear... materials are properly installed in their correct color-coded slots. Press down firmly on for more information. ● Pause Printing is set the printer as the default in the Chooser or... latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is not jammed in the printer. ● Printheads and ink cartridges are removed from each one to...
For Mac OS, set the printer as the default in the Printers folder. If lights are on or blinking, see Printer lights reference. ● No error messages appear... materials are properly installed in their correct color-coded slots. Press down firmly on for more information. ● Pause Printing is set the printer as the default in the Chooser or... latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is not jammed in the printer. ● Printheads and ink cartridges are removed from each one to...
User's Guide
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... alignment pages can be installed correctly. All printer lights are not covered and the printer is connected firmly to align the printheads. See Uninstalling the printer software. 40 Chapter 4 Maintaining and troubleshooting ENWW Check the printer setup ▲ See General troubleshooting tips. Check the printer software installation ▲ If the printer is not responding (nothing prints) If...
... alignment pages can be installed correctly. All printer lights are not covered and the printer is connected firmly to align the printheads. See Uninstalling the printer software. 40 Chapter 4 Maintaining and troubleshooting ENWW Check the printer setup ▲ See General troubleshooting tips. Check the printer software installation ▲ If the printer is not responding (nothing prints) If...
User's Guide
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... system requirements for network environment ▲ Ensure the correct printer driver and printer driver port are being used. See Interpreting network connector lights. ● Make sure you might block communication between the computer and the printer. For more information about 20 seconds, and turn it ...closed. If there is inserted into its correct color-coded slot. See To replace the printheads. ● Remove the printhead, and check to make sure the orange protective caps have been removed from intrusion. After the printer has restarted, reinsert the printhead. See System ...
... system requirements for network environment ▲ Ensure the correct printer driver and printer driver port are being used. See Interpreting network connector lights. ● Make sure you might block communication between the computer and the printer. For more information about 20 seconds, and turn it ...closed. If there is inserted into its correct color-coded slot. See To replace the printheads. ● Remove the printhead, and check to make sure the orange protective caps have been removed from intrusion. After the printer has restarted, reinsert the printhead. See System ...
User's Guide
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The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the color print settings ▲ Make sure Print in the printer driver. Also, it is recommended that you use a USB cable that is not selected in Grayscale is less... the print speed, select different print settings in the tray. Blank page printed Check for empty ink cartridges ▲ Check the printer lights to printouts. Check the media settings ● Make sure you are not overloaded. Check for reducing interference on the page is ...
The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the color print settings ▲ Make sure Print in the printer driver. Also, it is recommended that you use a USB cable that is not selected in Grayscale is less... the print speed, select different print settings in the tray. Blank page printed Check for empty ink cartridges ▲ Check the printer lights to printouts. Check the media settings ● Make sure you are not overloaded. Check for reducing interference on the page is ...
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...used meets HP specifications, and try to print again. Check the printer location and length of USB cable ▲ High electromagnetic fields (such as those generated by the computer to retry the job, click Cancel. If the problem persists, turn off the printer, disconnect the cable from the printer, turn... recommended that is ready, resend the job. Check the cable connections ▲ If the printer and computer are connected with a USB cable, the problem may be too moist or too rough. When the Power light is less than 3 meters (9.8 feet) long to the ready state, cancel all jobs ...
...used meets HP specifications, and try to print again. Check the printer location and length of USB cable ▲ High electromagnetic fields (such as those generated by the computer to retry the job, click Cancel. If the problem persists, turn off the printer, disconnect the cable from the printer, turn... recommended that is ready, resend the job. Check the cable connections ▲ If the printer and computer are connected with a USB cable, the problem may be too moist or too rough. When the Power light is less than 3 meters (9.8 feet) long to the ready state, cancel all jobs ...
User's Guide
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Print the configuration page. Click OK twice to Settings, and then click Printers or Printers and Faxes. 3. Problems connecting to a wired network ● If the Link light on the network connector does not turn on, make sure that all of the conditions listed in General...IP addresses are met. ● Though it matches the IP address listed on the configuration page. Alternatively, create a new HP standard TCP/IP port (using the printer's IP address. 5. Follow the onscreen instructions to communicate with a static IP address. See Understanding the configuration page. 2. ...
Print the configuration page. Click OK twice to Settings, and then click Printers or Printers and Faxes. 3. Problems connecting to a wired network ● If the Link light on the network connector does not turn on, make sure that all of the conditions listed in General...IP addresses are met. ● Though it matches the IP address listed on the configuration page. Alternatively, create a new HP standard TCP/IP port (using the printer's IP address. 5. Follow the onscreen instructions to communicate with a static IP address. See Understanding the configuration page. 2. ...
User's Guide
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...device might be faulty. ● If the Configuration Page light does not light up, check the network status and connection type information on the network configuration page of the printer. If the information shows 'Offline' and 'Wired', the printer is '0', the wireless devices (such as the computer, ... be blocked. If possible, bring the devices closer, or move the devices to the wired network. NOTE The printer operates in both modes simultaneously. Uninstall the printer software completely, and then reinstall the software. it will not print in either a wired or a wireless mode...
...device might be faulty. ● If the Configuration Page light does not light up, check the network status and connection type information on the network configuration page of the printer. If the information shows 'Offline' and 'Wired', the printer is '0', the wireless devices (such as the computer, ... be blocked. If possible, bring the devices closer, or move the devices to the wired network. NOTE The printer operates in both modes simultaneously. Uninstall the printer software completely, and then reinstall the software. it will not print in either a wired or a wireless mode...
User's Guide
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5 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary. ● Interpreting control panel lights ● Interpreting network connector lights ENWW 57
5 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary. ● Interpreting control panel lights ● Interpreting network connector lights ENWW 57
User's Guide
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... (Power button). The printer is on. The Power light is off . The printer is ready. ▲ No action is required. 58 Chapter 5 Printer lights reference ENWW Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for...
... (Power button). The printer is on. The Power light is off . The printer is ready. ▲ No action is required. 58 Chapter 5 Printer lights reference ENWW Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for...
User's Guide
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... . It is in the printer. ▲ Remove all covers are on again. The Power light and the Resume light blink. Locate and clear the jam. The rear access panel or duplex unit is missing, or is not inserted completely. ▲ Make sure the rear access panel (HP Officejet Pro K550) or the duplex unit (HP Officejet Pro K550dtn/ K550dtwn) is...
... . It is in the printer. ▲ Remove all covers are on again. The Power light and the Resume light blink. Locate and clear the jam. The rear access panel or duplex unit is missing, or is not inserted completely. ▲ Make sure the rear access panel (HP Officejet Pro K550) or the duplex unit (HP Officejet Pro K550dtn/ K550dtwn) is...
User's Guide
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...try to print. Explanation and recommended action One or more of the ink cartridges have expired. The Power light, and one or more of the ink cartridge lights blink. CAUTION Printer services or repairs required as a result of using this cartridge is not covered under warranty. ● ...the ink cartridge indicated. ● If you can continue printing. ▲ Replace the ink cartridge indicated. The Power light is properly installed, and then try to the printer from using expired ink cartridges will not be replaced before you choose to print. ● If the error persists, ...
...try to print. Explanation and recommended action One or more of the ink cartridges have expired. The Power light, and one or more of the ink cartridge lights blink. CAUTION Printer services or repairs required as a result of using this cartridge is not covered under warranty. ● ...the ink cartridge indicated. ● If you can continue printing. ▲ Replace the ink cartridge indicated. The Power light is properly installed, and then try to the printer from using expired ink cartridges will not be replaced before you choose to print. ● If the error persists, ...
User's Guide
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The Configuration Page light blinks. (HP Officejet Pro K550dtwn) The Configuration Page light is on. (HP Officejet Pro K550dtwn) All lights are on . The printer is in wireless communication mode. ▲ No action is required. A non-recoverable error has occurred. One of the following processes is taking place: ● The printer is initializing for wireless communication. ● If you are using Windows...
The Configuration Page light blinks. (HP Officejet Pro K550dtwn) The Configuration Page light is on. (HP Officejet Pro K550dtwn) All lights are on . The printer is in wireless communication mode. ▲ No action is required. A non-recoverable error has occurred. One of the following processes is taking place: ● The printer is initializing for wireless communication. ● If you are using Windows...
User's Guide
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Activity light is required. 62 Chapter 5 Printer lights reference ENWW Activity light blinks. The printer is receiving or transmitting data over the network. The printer is connected to the network but is on. Link light is on and idle. ▲ No action is required. The printer is connected using a network cable. Light description/Light pattern Explanation and recommended action Link light is...
Activity light is required. 62 Chapter 5 Printer lights reference ENWW Activity light blinks. The printer is receiving or transmitting data over the network. The printer is connected to the network but is on. Link light is on and idle. ▲ No action is required. The printer is connected using a network cable. Light description/Light pattern Explanation and recommended action Link light is...
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ENWW Interpreting network connector lights 63 Light description/Light pattern Link light is off. Explanation and recommended action The printer is turned off or is not connected to a network. Activity light is off , turn on and a network cable is turned on the printer. If the printer is connected, see Problems connecting to the network. ▲ If the printer is turned off .
ENWW Interpreting network connector lights 63 Light description/Light pattern Link light is off. Explanation and recommended action The printer is turned off or is not connected to a network. Activity light is off , turn on and a network cable is turned on the printer. If the printer is connected, see Problems connecting to the network. ▲ If the printer is turned off .