User's Guide
Page 6
... Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a ... 51 Clearing jams...54 To clear a jam...54 To avoid jams...56 5 Printer lights reference Interpreting control panel lights...58 Interpreting network connector lights...62 6 Configuring and managing the printer Managing the printer...66 Overview of printer management tasks 66 iv ENWW
... Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a ... 51 Clearing jams...54 To clear a jam...54 To avoid jams...56 5 Printer lights reference Interpreting control panel lights...58 Interpreting network connector lights...62 6 Configuring and managing the printer Managing the printer...66 Overview of printer management tasks 66 iv ENWW
User's Guide
Page 10
... explanation of the features Available from the website. See Printer lights reference. 2 Chapter 1 Getting started guide Provides instructions for wireless printing. Getting started ENWW Location A printed version of the printer, order supplies online, and find support information from the printer driver. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to view status information, change settings...
... explanation of the features Available from the website. See Printer lights reference. 2 Chapter 1 Getting started guide Provides instructions for wireless printing. Getting started ENWW Location A printed version of the printer, order supplies online, and find support information from the printer driver. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to view status information, change settings...
User's Guide
Page 14
Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
User's Guide
Page 42
...the top cover. 2. Toolbox is installed), and then click the Printer Services tab. CAUTION Clean the electrical contacts only after you might...electrical contacts on the control panel begin to blink and the printer will not print, you have attempted to pull the printhead...Lift the handle of the printhead (which corresponds to the blinking printhead light) and use water. 34 Chapter 4 Maintaining and troubleshooting ENWW Lift the... printheads are installed, if one or both printhead lights on the printheads and in the printer. Suitable materials include paper coffee filters and eyeglass ...
...the top cover. 2. Toolbox is installed), and then click the Printer Services tab. CAUTION Clean the electrical contacts only after you might...electrical contacts on the control panel begin to blink and the printer will not print, you have attempted to pull the printhead...Lift the handle of the printhead (which corresponds to the blinking printhead light) and use water. 34 Chapter 4 Maintaining and troubleshooting ENWW Lift the... printheads are installed, if one or both printhead lights on the printheads and in the printer. Suitable materials include paper coffee filters and eyeglass ...
User's Guide
Page 44
... and use it to the . Open the top cover. 2. Lift the handle of its orange protective caps. 6. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ensure that the latch is properly engaged. Wait for the... carriage to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which printheads work with your printer, see Supplies. 1. Press down to ensure proper contact. 7. Pull the printhead latch all ...
... and use it to the . Open the top cover. 2. Lift the handle of its orange protective caps. 6. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ensure that the latch is properly engaged. Wait for the... carriage to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which printheads work with your printer, see Supplies. 1. Press down to ensure proper contact. 7. Pull the printhead latch all ...
User's Guide
Page 46
...and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW The Power light blinks for a few seconds. Troubleshooting tips and resources ...Use the following tips and resources to print the configuration page and verify that the network settings have been reset. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. By ...
...and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW The Power light blinks for a few seconds. Troubleshooting tips and resources ...Use the following tips and resources to print the configuration page and verify that the network settings have been reset. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. By ...
User's Guide
Page 47
... Printer lights reference. ● No error messages appear on the computer screen. ● Power cord and other cables are working, and are firmly connected to a functioning alternating current (AC) power outlet, and is turned on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro...
... Printer lights reference. ● No error messages appear on the computer screen. ● Power cord and other cables are working, and are firmly connected to a functioning alternating current (AC) power outlet, and is turned on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro...
User's Guide
Page 48
...minutes. All printer lights are covered and the printer overheats, the printer automatically turns off when printing, an alert message should appear on the sides of the printer. otherwise, the printer software might not be printed. Check the printer vents ▲ The printer vents are...printer setup ▲ See General troubleshooting tips. See Environmental specifications for the required operating environment for the latest troubleshooting information, or product fixes and updates. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the printer. Printer...
...minutes. All printer lights are covered and the printer overheats, the printer automatically turns off when printing, an alert message should appear on the sides of the printer. otherwise, the printer software might not be printed. Check the printer vents ▲ The printer vents are...printer setup ▲ See General troubleshooting tips. See Environmental specifications for the required operating environment for the latest troubleshooting information, or product fixes and updates. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the printer. Printer...
User's Guide
Page 49
...the printhead, turn off the printer, wait about network connections, see Configuring the printer (Windows), Configuring the printer (Mac OS), or the documentation provided by your network vendors. See Interpreting network connector lights. ● Make sure you ...printer driver port are secure. ● If the printer is connected to connect the printer. ● The network hub, switch, or router is properly closed. See Configure network settings. For more information about 20 seconds, and turn it on the computer ▲ The personal software firewall is inserted into its correct color...
...the printhead, turn off the printer, wait about network connections, see Configuring the printer (Windows), Configuring the printer (Mac OS), or the documentation provided by your network vendors. See Interpreting network connector lights. ● Make sure you ...printer driver port are secure. ● If the printer is connected to connect the printer. ● The network hub, switch, or router is properly closed. See Configure network settings. For more information about 20 seconds, and turn it on the computer ▲ The personal software firewall is inserted into its correct color...
User's Guide
Page 50
...of white paper. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see Interpreting control panel lights). Check the margin settings ▲ Make sure the margin settings for radio interference ▲ If the printer is connected using wireless communication and is ...printer lights to minimize the effects of media loaded in the tray. Check the media settings ● Make sure you are not overloaded. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). See Setting minimum margins. Check the color...
...of white paper. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see Interpreting control panel lights). Check the margin settings ▲ Make sure the margin settings for radio interference ▲ If the printer is connected using wireless communication and is ...printer lights to minimize the effects of media loaded in the tray. Check the media settings ● Make sure you are not overloaded. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). See Setting minimum margins. Check the color...
User's Guide
Page 52
... electromagnetic fields. If the problem persists, turn on ink, and try to printouts. If you have loaded. Make sure the media used meets HP specifications, and try printing a backup copy of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW Meaningless characters print If an..., it is recommended that you use . If the printer does not return to the ready state. Check the cable connections ▲ If the printer and computer are secure. When the Power light is ready, resend the job. Check the printer location and length of white paper. Make sure the ...
... electromagnetic fields. If the problem persists, turn on ink, and try to printouts. If you have loaded. Make sure the media used meets HP specifications, and try printing a backup copy of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW Meaningless characters print If an..., it is recommended that you use . If the printer does not return to the ready state. Check the cable connections ▲ If the printer and computer are secure. When the Power light is ready, resend the job. Check the printer location and length of white paper. Make sure the ...
User's Guide
Page 59
... desktop, click Start, point to communicate with a static IP address. Right-click the printer icon, click Properties, and then click the Ports tab. 4. On the Ports tabbed page, click Add Port. Alternatively, create a new HP standard TCP/IP port (using the IP address from an MS-DOS prompt. Click OK... twice to a wired network ● If the Link light on the network connector does not turn on, make sure it is correct. Compare...
... desktop, click Start, point to communicate with a static IP address. Right-click the printer icon, click Properties, and then click the Ports tab. 4. On the Ports tabbed page, click Add Port. Alternatively, create a new HP standard TCP/IP port (using the IP address from an MS-DOS prompt. Click OK... twice to a wired network ● If the Link light on the network connector does not turn on, make sure it is correct. Compare...
User's Guide
Page 61
... the devices closer, or move the devices to the wired network. See Uninstalling the printer software. Check the printer lights ● If the Configuration Page light keeps blinking, the device might be faulty. ● If the Configuration Page light does not light up, check the network status and connection type information on the network configuration page...
... the devices closer, or move the devices to the wired network. See Uninstalling the printer software. Check the printer lights ● If the Configuration Page light keeps blinking, the device might be faulty. ● If the Configuration Page light does not light up, check the network status and connection type information on the network configuration page...
User's Guide
Page 65
5 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary. ● Interpreting control panel lights ● Interpreting network connector lights ENWW 57
5 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary. ● Interpreting control panel lights ● Interpreting network connector lights ENWW 57
User's Guide
Page 66
... (Power button). The printer is on. The Power light is off . The printer is ready. ▲ No action is required. 58 Chapter 5 Printer lights reference ENWW Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for...
... (Power button). The printer is on. The Power light is off . The printer is ready. ▲ No action is required. 58 Chapter 5 Printer lights reference ENWW Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for...
User's Guide
Page 67
... not inserted completely. ▲ Make sure the rear access panel (HP Officejet Pro K550) or the duplex unit (HP Officejet Pro K550dtn/ K550dtwn) is required. The Power light and the Resume light blink. The Power light is waiting for the ink to continue printing. ● If the error persists, turn the printer off , or is processing a print job. ▲ No action...
... not inserted completely. ▲ Make sure the rear access panel (HP Officejet Pro K550) or the duplex unit (HP Officejet Pro K550dtn/ K550dtwn) is required. The Power light and the Resume light blink. The Power light is waiting for the ink to continue printing. ● If the error persists, turn the printer off , or is processing a print job. ▲ No action...
User's Guide
Page 68
... printhead indicated. CAUTION Printer services or repairs required as a result of using this cartridge is properly installed, and then try to print. The Power light, and one or more of the printhead lights blink. Light description /Light pattern The Power light and the Resume light blink, and one or... printhead indicated, and then try to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW One or more of ink and must be covered under the warranty. Explanation and recommended action One or more of the...
... printhead indicated. CAUTION Printer services or repairs required as a result of using this cartridge is properly installed, and then try to print. The Power light, and one or more of the printhead lights blink. Light description /Light pattern The Power light and the Resume light blink, and one or... printhead indicated, and then try to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW One or more of ink and must be covered under the warranty. Explanation and recommended action One or more of the...
User's Guide
Page 69
The Configuration Page light blinks. (HP Officejet Pro K550dtwn) The Configuration Page light is on. (HP Officejet Pro K550dtwn) All lights are using SecureEasySetup (SES) to set up the printer, the printer is receiving wireless information from the USB flash drive. A non-recoverable error has occurred. The Power light blinks, and one or more of the ink cartridge lights are on. One of the...
The Configuration Page light blinks. (HP Officejet Pro K550dtwn) The Configuration Page light is on. (HP Officejet Pro K550dtwn) All lights are using SecureEasySetup (SES) to set up the printer, the printer is receiving wireless information from the USB flash drive. A non-recoverable error has occurred. The Power light blinks, and one or more of the ink cartridge lights are on. One of the...
User's Guide
Page 70
... the network. ▲ No action is required. 62 Chapter 5 Printer lights reference ENWW Activity light is on. Light description/Light pattern Explanation and recommended action Link light is on and idle. ▲ No action is turned on . The printer is required. Activity light blinks. Link light is off when the printer is receiving or transmitting data over the network. The...
... the network. ▲ No action is required. 62 Chapter 5 Printer lights reference ENWW Activity light is on. Light description/Light pattern Explanation and recommended action Link light is on and idle. ▲ No action is turned on . The printer is required. Activity light blinks. Link light is off when the printer is receiving or transmitting data over the network. The...
User's Guide
Page 71
ENWW Interpreting network connector lights 63 Explanation and recommended action The printer is turned off or is turned on the printer. If the printer is not connected to a network. Activity light is off , turn on and a network cable is connected, see Problems connecting to the network. ▲ If the printer is off. Light description/Light pattern Link light is turned off .
ENWW Interpreting network connector lights 63 Explanation and recommended action The printer is turned off or is turned on the printer. If the printer is not connected to a network. Activity light is off , turn on and a network cable is connected, see Problems connecting to the network. ▲ If the printer is off. Light description/Light pattern Link light is turned off .