User Guide
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...Web server pages 35 HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP Device Manager 40 ...with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network security 53 To add hardware addresses to a wireless access point 53 Other guidelines ...53 Uninstall and reinstall the software 54 5 Maintain and troubleshoot Supported ink cartridges ...57 Replace the ink cartridges ...58...
...Web server pages 35 HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP Device Manager 40 ...with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network security 53 To add hardware addresses to a wireless access point 53 Other guidelines ...53 Uninstall and reinstall the software 54 5 Maintain and troubleshoot Supported ink cartridges ...57 Replace the ink cartridges ...58...
User Guide
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...the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long ... 70 Meaningless characters print 71 Ink is smearing ...71 Ink is not filling the text or graphics completely 72 Output is faded or dull colored 72 Colors are printing as black and white 72 Wrong colors are printing 72 Printout shows bleeding colors 72 The printout has a ...
...the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long ... 70 Meaningless characters print 71 Ink is smearing ...71 Ink is not filling the text or graphics completely 72 Output is faded or dull colored 72 Colors are printing as black and white 72 Wrong colors are printing 72 Printout shows bleeding colors 72 The printout has a ...
User Guide
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... Support and warranty Obtain electronic support ...99 Hewlett-Packard limited warranty statement 100 Ink cartridge warranty information 101 Obtain HP telephone support 102 Before you call ...102 Support process ...102 HP support by phone ...103 Phone support period 103 Telephone support numbers 104 Placing... ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment 107 Pack the device ...109 C Device ...
... Support and warranty Obtain electronic support ...99 Hewlett-Packard limited warranty statement 100 Ink cartridge warranty information 101 Obtain HP telephone support 102 Before you call ...102 Support process ...102 HP support by phone ...103 Phone support period 103 Telephone support numbers 104 Placing... ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment 107 Pack the device ...109 C Device ...
User Guide
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...disabilities. Mobility For users with mobility impairments, the device software functions can be executed through the use of this product and HP's commitment to product accessibility, visit HP's Web site at www.apple.com/ accessibility. The device doors, buttons, paper trays, and paper guides can be ...have simple text or icon labels that make it accessible for Mac OS X, visit the Apple Web site at www.hp.com/accessibility. For users who are color blind, colored buttons and tabs used in the software and on a label located inside the device, near the ink cartridges area.
...disabilities. Mobility For users with mobility impairments, the device software functions can be executed through the use of this product and HP's commitment to product accessibility, visit HP's Web site at www.apple.com/ accessibility. The device doors, buttons, paper trays, and paper guides can be ...have simple text or icon labels that make it accessible for Mac OS X, visit the Apple Web site at www.hp.com/accessibility. For users who are color blind, colored buttons and tabs used in the software and on a label located inside the device, near the ink cartridges area.
User Guide
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For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 10 Get started Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory.
For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 10 Get started Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory.
User Guide
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... inkjet printer. It is a high-quality multifunction paper. Get sharp, crisp images when you time and take the guesswork out of the shopping links on the page. NOTE: At this paper with no showthrough, which makes it ideal for two-sided use. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP...
... inkjet printer. It is a high-quality multifunction paper. Get sharp, crisp images when you time and take the guesswork out of the shopping links on the page. NOTE: At this paper with no showthrough, which makes it ideal for two-sided use. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP...
User Guide
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...approximation of the number of pages you receive a low-ink warning message, consider having a replacement cartridge available to obtain the following information.... Control panel Embedded Web server HP Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to avoid possible printing delays....print settings, paper type, frequency of ink cartridges and printheads, and the network configuration page. • Printer status information: Click the Information tab, and then click an option available on the left pane. • Ink cartridge and printhead status: Click the Information tab...
...approximation of the number of pages you receive a low-ink warning message, consider having a replacement cartridge available to obtain the following information.... Control panel Embedded Web server HP Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to avoid possible printing delays....print settings, paper type, frequency of ink cartridges and printheads, and the network configuration page. • Printer status information: Click the Information tab, and then click an option available on the left pane. • Ink cartridge and printhead status: Click the Information tab...
User Guide
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HP Toolbox tabs The HP Toolbox contains the following tabs. This page contains information about the device and ink cartridges. • Align Printheads: Guides you through cleaning the printheads. For more information, see To clean the printheads. • Calibrate color: Allows you can call to avoid possible printing delays. You do not need to replace cartridges until...
HP Toolbox tabs The HP Toolbox contains the following tabs. This page contains information about the device and ink cartridges. • Align Printheads: Guides you through cleaning the printheads. For more information, see To clean the printheads. • Calibrate color: Allows you can call to avoid possible printing delays. You do not need to replace cartridges until...
User Guide
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HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • ... and recycling used to print reports such as the configuration page. • HP Support: Gain access to the HP Web site, where you to set the tray priority. Printer Settings panel • Trays Configuration: Set the default media type and size ...
HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • ... and recycling used to print reports such as the configuration page. • HP Support: Gain access to the HP Web site, where you to set the tray priority. Printer Settings panel • Trays Configuration: Set the default media type and size ...
User Guide
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..., you can gain access to do so. to view current device information, ink cartridge status, and printhead health status; NOTE: On a Macintosh computer, the features available in the HP Photosmart Studio software vary depending on a Macintosh computer 1. Understand the self-test... possible printing delays. TIP: When the HP Photosmart Studio software is often useful to print the self-test diagnostic page before calling. 40 Configure and manage If you receive a low-ink warning message, consider having a replacement cartridge available to verify installation of optional accessories...
..., you can gain access to do so. to view current device information, ink cartridge status, and printhead health status; NOTE: On a Macintosh computer, the features available in the HP Photosmart Studio software vary depending on a Macintosh computer 1. Understand the self-test... possible printing delays. TIP: When the HP Photosmart Studio software is often useful to print the self-test diagnostic page before calling. 40 Configure and manage If you receive a low-ink warning message, consider having a replacement cartridge available to verify installation of optional accessories...
User Guide
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...Ink level warnings and indicators provide estimates for 3 seconds. If the status is fair, then the print quality must be replaced, as the device will also be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer...models only) status report The network configuration or wireless (some models only) status report 41 Printer Information: Shows device information (such as the duplexer), and the number of the ink cartridges. NOTE: For models that are : good, fair, and replace. Understand the network ...
...Ink level warnings and indicators provide estimates for 3 seconds. If the status is fair, then the print quality must be replaced, as the device will also be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer...models only) status report The network configuration or wireless (some models only) status report 41 Printer Information: Shows device information (such as the duplexer), and the number of the ink cartridges. NOTE: For models that are : good, fair, and replace. Understand the network ...
User Guide
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...hp.com/buy/supplies page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the label of the ink cartridge...embedded Web server (see Embedded Web server). • Windows: From the HP Toolbox, if you can find the ink cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting...
...hp.com/buy/supplies page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the label of the ink cartridge...embedded Web server (see Embedded Web server). • Windows: From the HP Toolbox, if you can find the ink cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting...
User Guide
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... replace the ink cartridges 1. Remove the new ink cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. For information about using these tools, see Understand the self-test diagnostic page). Do not remove a cartridge from its color-coded slot, and insert the cartridge into the slot. Chapter 5 Replace the ink cartridges You can also...
... replace the ink cartridges 1. Remove the new ink cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. For information about using these tools, see Understand the self-test diagnostic page). Do not remove a cartridge from its color-coded slot, and insert the cartridge into the slot. Chapter 5 Replace the ink cartridges You can also...
User Guide
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... alternating current (AC) power outlet, and is not jammed in the device. • Printheads and ink cartridges are firmly connected to assure optimal printhead health, be left in their correct color-coded slots. Chapter 5 8. Pull the printhead latch all covers are closed. • The duplexer... and resources to ensure proper contact. 9. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be sure to engage the latch. 10. You might have to apply some pressure to turn off the device...
... alternating current (AC) power outlet, and is not jammed in the device. • Printheads and ink cartridges are firmly connected to assure optimal printhead health, be left in their correct color-coded slots. Chapter 5 8. Pull the printhead latch all covers are closed. • The duplexer... and resources to ensure proper contact. 9. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be sure to engage the latch. 10. You might have to apply some pressure to turn off the device...
User Guide
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... selected in the printer driver match the size of media loaded in the tray. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the device driver. For more information, see Replace the ink cartridges. More than .... Check for known software conflicts, refer to the device. The device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may be weak. Placement of the application to check if the cable has failed. For more information on a page might be caused...
... selected in the printer driver match the size of media loaded in the tray. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the device driver. For more information, see Replace the ink cartridges. More than .... Check for known software conflicts, refer to the device. The device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may be weak. Placement of the application to check if the cable has failed. For more information on a page might be caused...
User Guide
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... To print the print quality diagnostic page. Check the paper quality Make sure the media meets HP specifications, and try to print from the tray with plain paper. For more information, see...perform the recommended actions. Check the top cover If the top cover is left open, the printer will eject the page and then move the printheads to make sure there is no blank ...print • Colors do not line up properly • Text or graphics are streaked • Something on the page is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the ...
... To print the print quality diagnostic page. Check the paper quality Make sure the media meets HP specifications, and try to print from the tray with plain paper. For more information, see...perform the recommended actions. Check the top cover If the top cover is left open, the printer will eject the page and then move the printheads to make sure there is no blank ...print • Colors do not line up properly • Text or graphics are streaked • Something on the page is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the ...
User Guide
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... white Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Evaluate any problem areas, and perform the recommended actions. Printout shows bleeding colors Check the ink cartridges Make sure you to print at a faster rate, which is not filling the text... or graphics completely Check the media type Some media types are using genuine HP ink. Check the paper type setting When printing on ...
... white Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Evaluate any problem areas, and perform the recommended actions. Printout shows bleeding colors Check the ink cartridges Make sure you to print at a faster rate, which is not filling the text... or graphics completely Check the media type Some media types are using genuine HP ink. Check the paper type setting When printing on ...
User Guide
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... can download the device driver from the HP Web site (www.hp.com/support). Software installation suggestions Check the computer system • Make sure that your computer, and reinstall the device driver. Chapter 5 Check the printheads and ink cartridges • Make sure that all of the printheads and ink cartridges are firmly installed in the CD...
... can download the device driver from the HP Web site (www.hp.com/support). Software installation suggestions Check the computer system • Make sure that your computer, and reinstall the device driver. Chapter 5 Check the printheads and ink cartridges • Make sure that all of the printheads and ink cartridges are firmly installed in the CD...
User Guide
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... due to correct the error: Replace the ink cartridges 88 Maintain and troubleshoot Clear the jam and press the Resume button on the front of paper. Replace the following to an error in this printer Use the following printhead is out of the printer • Incompatible Cartridge(s) - The following cartridge must be missing or damaged •...
... due to correct the error: Replace the ink cartridges 88 Maintain and troubleshoot Clear the jam and press the Resume button on the front of paper. Replace the following to an error in this printer Use the following printhead is out of the printer • Incompatible Cartridge(s) - The following cartridge must be missing or damaged •...
User Guide
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...-sized media • Change print settings The cartridge cradle cannot move. Please turn device power off. There is out of the printer Use the following to correct the error: • Replace the ink cartridges • HP inkjet supplies recycling program Paper Mismatch - Load more... correct the error: • Replace the ink cartridges • HP inkjet supplies recycling program Cartridge Problem - Clear the jam and press the Resume button on recycling used ink supplies, see HP inkjet supplies recycling program. For information on the printer Use the following to correct the error:...
...-sized media • Change print settings The cartridge cradle cannot move. Please turn device power off. There is out of the printer Use the following to correct the error: • Replace the ink cartridges • HP inkjet supplies recycling program Paper Mismatch - Load more... correct the error: • Replace the ink cartridges • HP inkjet supplies recycling program Cartridge Problem - Clear the jam and press the Resume button on recycling used ink supplies, see HP inkjet supplies recycling program. For information on the printer Use the following to correct the error:...