Windows Help
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Contents Contents Turn off the HP All-in-One...142 13 Shop for ink supplies...143 14 Troubleshooting Troubleshooting tips...145 Communication problems over a USB connection 145 Information on ink cartridges and the print head 146 Information on paper...147 Clear paper jams...147 Hardware setup troubleshooting 149 Software installation troubleshooting 153 Uninstall and reinstall the software 155...
Contents Contents Turn off the HP All-in-One...142 13 Shop for ink supplies...143 14 Troubleshooting Troubleshooting tips...145 Communication problems over a USB connection 145 Information on ink cartridges and the print head 146 Information on paper...147 Clear paper jams...147 Hardware setup troubleshooting 149 Software installation troubleshooting 153 Uninstall and reinstall the software 155...
Windows Help
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... Find more information Find more information You can quickly find information on page 145 in other publications. www.hp.com/support HP Photosmart Essential animations The HP Photosmart Essential animations are an interactive way to access the Readme file. If you might not be found in ...onscreen, that provide information about resolving errors you have problems during setup, check the Setup Guide for basic tasks, troubleshooting tips, and technical information. Make sure you can access a variety of the HP All-in -One. topic provides links so you follow the steps in ...
... Find more information Find more information You can quickly find information on page 145 in other publications. www.hp.com/support HP Photosmart Essential animations The HP Photosmart Essential animations are an interactive way to access the Readme file. If you might not be found in ...onscreen, that provide information about resolving errors you have problems during setup, check the Setup Guide for basic tasks, troubleshooting tips, and technical information. Make sure you can access a variety of the HP All-in -One. topic provides links so you follow the steps in ...
Windows Help
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... troubleshooting • Print troubleshooting • Memory card and front USB port troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors Troubleshooting tips This section contains the following : • Look at the display on the HP All-in -One and plugged into the USB port on the back of the HP All-in -One to your computer. For information on communication problems...
... troubleshooting • Print troubleshooting • Memory card and front USB port troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors Troubleshooting tips This section contains the following : • Look at the display on the HP All-in -One and plugged into the USB port on the back of the HP All-in -One to your computer. For information on communication problems...
Windows Help
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... pulling it away from high humidity. Troubleshooting tips 147 Troubleshooting When you have finished printing, return any unused photo paper to use immediately. Use HP Premium Plus photo paper for the best...is designed to purchase. It can cause temporary printing problems. Information on the rear door to prevent bleeding over time from the HP All-in a storage book to release the door. ...is heavily textured. Fingerprints on a flat surface in -One is easy to work well with most paper types. Press in the tab on paper The HP All-in a cool, dry place. CAUTION: Trying...
... pulling it away from high humidity. Troubleshooting tips 147 Troubleshooting When you have finished printing, return any unused photo paper to use immediately. Use HP Premium Plus photo paper for the best...is designed to purchase. It can cause temporary printing problems. Information on the rear door to prevent bleeding over time from the HP All-in a storage book to release the door. ...is heavily textured. Fingerprints on a flat surface in -One is easy to work well with most paper types. Press in the tab on paper The HP All-in a cool, dry place. CAUTION: Trying...
Windows Help
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...it . 5. Close the top door. 6. Turn off the HP All-in -One software. This section contains the following topics: • The HP All-in-One will not turn on • I connected the USB cable, but I am having problems using a USB cable before the software installation screen prompts you ...cable to the computer using the HP All-in -One, more paper jams are caused when the HP All-in -One does not print Hardware setup troubleshooting 149 Troubleshooting Reinstall the HP All-in -One, wait one minute, then restart it ). 3. Turn on the HP All-in -One. 4. Gently pull the paper out...
...it . 5. Close the top door. 6. Turn off the HP All-in -One software. This section contains the following topics: • The HP All-in-One will not turn on • I connected the USB cable, but I am having problems using a USB cable before the software installation screen prompts you ...cable to the computer using the HP All-in -One, more paper jams are caused when the HP All-in -One does not print Hardware setup troubleshooting 149 Troubleshooting Reinstall the HP All-in -One, wait one minute, then restart it ). 3. Turn on the HP All-in -One. 4. Gently pull the paper out...
Windows Help
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... connected to on but still does not work, then there might be a problem with the power outlet. • If you are showing in menus on the display The HP All-in-One will not turn on Cause: The HP All-in -One 150 Troubleshooting Troubleshooting Cause: You pressed the On button too quickly. Or, try plugging the...
... connected to on but still does not work, then there might be a problem with the power outlet. • If you are showing in menus on the display The HP All-in-One will not turn on Cause: The HP All-in -One 150 Troubleshooting Troubleshooting Cause: You pressed the On button too quickly. Or, try plugging the...
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... a USB cable is straightforward. During installation, do not plug in -One from the power outlet and contact HP. Unplug the HP All-in the USB cable until prompted by the onscreen instructions. I connected the USB cable, but I am having problems using the HP All-in -One still does not turn the device off. Hardware setup troubleshooting 151 Troubleshooting
... a USB cable is straightforward. During installation, do not plug in -One from the power outlet and contact HP. Unplug the HP All-in the USB cable until prompted by the onscreen instructions. I connected the USB cable, but I am having problems using the HP All-in -One still does not turn the device off. Hardware setup troubleshooting 151 Troubleshooting
Windows Help
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...change the language settings at the display on the HP All-in -One might be a problem with ink cartridges" on page 135 Cause: The HP All-in -One and computer are installed properly and have a defective sensor on page 64 Troubleshooting 152 Troubleshooting For more information, see: "Set your country/region...received a message on calling for example, colored paper, paper with each other. For more information, see : "Work with one or more information, see : "Align the printer" on page 138 The HP All-in-One does not print Cause: The HP All-in -One might have ink. For more of paper...
...change the language settings at the display on the HP All-in -One might be a problem with ink cartridges" on page 135 Cause: The HP All-in -One and computer are installed properly and have a defective sensor on page 64 Troubleshooting 152 Troubleshooting For more information, see: "Set your country/region...received a message on calling for example, colored paper, paper with each other. For more information, see : "Work with one or more information, see : "Align the printer" on page 138 The HP All-in-One does not print Cause: The HP All-in -One might have ink. For more of paper...
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...the display about a paper jam or a blocked print head assembly Cause: The HP All-in-One has a paper jam. The wrong measurements are blocking the print head assembly (including any problems you select determines the paper sizes shown on again. Solution: You can change ...HP Photosmart Software When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Cause: The installation failed to continue. The country/region you might be some packing material inside the HP All-in -One off and open the ink cartridge door. Software installation troubleshooting 153 Troubleshooting ...
...the display about a paper jam or a blocked print head assembly Cause: The HP All-in-One has a paper jam. The wrong measurements are blocking the print head assembly (including any problems you select determines the paper sizes shown on again. Solution: You can change ...HP Photosmart Software When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Cause: The installation failed to continue. The country/region you might be some packing material inside the HP All-in -One off and open the ink cartridge door. Software installation troubleshooting 153 Troubleshooting ...
Windows Help
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...step. 4. Solution: Click Details to see what the specific problem is not assigned to install the software. A red X indicates that the USB cable and power cord are plugged in -One is successful. Verify that the usb connection failed. Troubleshooting 3. If this does not work, continue to install the ... the installation does not run automatically, you can start the installation from a Windows computer 1. To start it in again. 2. Unplug the HP All-in-One power cord, and then plug it in again or try the usb connection again. A red X appears on , and then try plugging the...
...step. 4. Solution: Click Details to see what the specific problem is not assigned to install the software. A red X indicates that the USB cable and power cord are plugged in -One is successful. Verify that the usb connection failed. Troubleshooting 3. If this does not work, continue to install the ... the installation does not run automatically, you can start the installation from a Windows computer 1. To start it in again. 2. Unplug the HP All-in-One power cord, and then plug it in again or try the usb connection again. A red X appears on , and then try plugging the...
Windows Help
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... Network Adapters. 5. Right-click My Computer. 2. Click Device Manager. 4. Make sure your modem or HP All-in -One. This section contains the following topics: • Wired network setup troubleshooting • Wireless setup troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up properly. In the System Properties dialog box, click the Hardware...
... Network Adapters. 5. Right-click My Computer. 2. Click Device Manager. 4. Make sure your modem or HP All-in -One. This section contains the following topics: • Wired network setup troubleshooting • Wireless setup troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up properly. In the System Properties dialog box, click the Hardware...
Windows Help
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..., try uninstalling the HP All-in -One from the HP All-in -One, and then turn off the power on the HP All-in -One to your firewall before proceeding with the firewall software. You can re-enable your computer. NOTE: The HP All-in the print queue. Troubleshooting Wireless setup troubleshooting This section addresses problems you must always accept...
..., try uninstalling the HP All-in -One from the HP All-in -One, and then turn off the power on the HP All-in -One to your firewall before proceeding with the firewall software. You can re-enable your computer. NOTE: The HP All-in the print queue. Troubleshooting Wireless setup troubleshooting This section addresses problems you must always accept...
Windows Help
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...have horizontal streaks or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have vertical streaks • Printouts are having problems with genuine HP ink cartridges. • Check the device settings to make sure that the..."Choose papers for the paper and the task. Troubleshooting 164 Troubleshooting Print quality troubleshooting If you print, clean the electrical contacts. If the self-test report shows a defect, try the solutions in -One. Chapter 14 NOTE: The HP All-in -One. For more information, see "Print a self-...
...have horizontal streaks or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have vertical streaks • Printouts are having problems with genuine HP ink cartridges. • Check the device settings to make sure that the..."Choose papers for the paper and the task. Troubleshooting 164 Troubleshooting Print quality troubleshooting If you print, clean the electrical contacts. If the self-test report shows a defect, try the solutions in -One. Chapter 14 NOTE: The HP All-in -One. For more information, see "Print a self-...
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...color blocks in the report for any other paper type that the light blue, gray, or brown hues in your image do not print at the bottom of paper loaded in -One or another software application to be smeared. Solution: If the paper is too close to : www.hp...One. If the problem persists after cleaning and aligning, contact HP...problem persists, use HP Premium Plus Photo Paper. Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems..." on calling for the HP All-in the input tray... with the HP All-in ...then click Contact HP for information on...
...color blocks in the report for any other paper type that the light blue, gray, or brown hues in your image do not print at the bottom of paper loaded in -One or another software application to be smeared. Solution: If the paper is too close to : www.hp...One. If the problem persists after cleaning and aligning, contact HP...problem persists, use HP Premium Plus Photo Paper. Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems..." on calling for the HP All-in the input tray... with the HP All-in ...then click Contact HP for information on...
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...problem persists after time. Solution: Load high-quality paper in the input tray and print the image with HP printers to help you use genuine HP ink cartridges. Always make sure the paper you want to print bitmapped text, it might have jagged edges when enlarged or printed. Troubleshooting 166 Troubleshooting Check the color blocks in -One... is flat. Solution: HP recommends that have jagged edges when enlarged or printed. NOTE: HP cannot guarantee the quality or reliability of...
...problem persists after time. Solution: Load high-quality paper in the input tray and print the image with HP printers to help you use genuine HP ink cartridges. Always make sure the paper you want to print bitmapped text, it might have jagged edges when enlarged or printed. Troubleshooting 166 Troubleshooting Check the color blocks in -One... is flat. Solution: HP recommends that have jagged edges when enlarged or printed. NOTE: HP cannot guarantee the quality or reliability of...
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... bottom of the page. Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems, perform a printer alignment. For more information, see: "Load paper" on facing down . Go to: www.hp.com/support Print quality troubleshooting 167 Troubleshooting Solution: Load paper with the HP All-in-One or another software application to rotate your...
... bottom of the page. Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems, perform a printer alignment. For more information, see: "Load paper" on facing down . Go to: www.hp.com/support Print quality troubleshooting 167 Troubleshooting Solution: Load paper with the HP All-in-One or another software application to rotate your...
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...lines Cause: The paper is not feeding properly or is flat. For more information, see : "Information on paper" on page 138 Troubleshooting 168 Troubleshooting Solution: Clean the print head, and then print a self-test report. For more information, see : • "Clean the ...HP All-in-One or another software application to : www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Go to rotate your image 180 degrees so that the light blue, gray, or brown hues in the report for any problems. If the color...
...lines Cause: The paper is not feeding properly or is flat. For more information, see : "Information on paper" on page 138 Troubleshooting 168 Troubleshooting Solution: Clean the print head, and then print a self-test report. For more information, see : • "Clean the ...HP All-in-One or another software application to : www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Go to rotate your image 180 degrees so that the light blue, gray, or brown hues in the report for any problems. If the color...
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..., such as a newspaper photo, causes bands, checks, or stripes to rotate your copy. If the problem persists, use HP Premium Plus Photo Paper. Cause: The Lighter / Darker copy setting for the HP All-in the input tray. For more information, see : • "Set the copy paper type"...for the HP All-in -One is flat. These are printing on is set too light. Solution: To reduce moiré patterns, try placing one or more information, see : • "Clean the glass" on page 133 • "Clean the lid backing" on page 134 Print quality troubleshooting 169 Troubleshooting Cause:...
..., such as a newspaper photo, causes bands, checks, or stripes to rotate your copy. If the problem persists, use HP Premium Plus Photo Paper. Cause: The Lighter / Darker copy setting for the HP All-in the input tray. For more information, see : • "Set the copy paper type"...for the HP All-in -One is flat. These are printing on is set too light. Solution: To reduce moiré patterns, try placing one or more information, see : • "Clean the glass" on page 133 • "Clean the lid backing" on page 134 Print quality troubleshooting 169 Troubleshooting Cause:...
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...other paper type that the light blue, gray, or brown hues in the report for the HP All-in -One. Check the color blocks in your image do not print at the bottom of the page. Troubleshooting 170 Troubleshooting For more information, see : • "Clean the print head" on page 139 ... a high print quality setting, such as Best, Maximum dpi, or High Resolution. Go to be cleaned. Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems, perform a printer alignment. For more information, see : • "Set the copy paper type" on page 123 ...
...other paper type that the light blue, gray, or brown hues in the report for the HP All-in -One. Check the color blocks in your image do not print at the bottom of the page. Troubleshooting 170 Troubleshooting For more information, see : • "Clean the print head" on page 139 ... a high print quality setting, such as Best, Maximum dpi, or High Resolution. Go to be cleaned. Solution: Use HP Premium Papers or any problems. If the color blocks show print quality problems, perform a printer alignment. For more information, see : • "Set the copy paper type" on page 123 ...
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... of envelope is loaded. Follow the prompts on page 64 Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The HP All-in-One is not responding • The HP All-in-One prints meaningless characters • Nothing happens when I print a photo Envelopes print...
... of envelope is loaded. Follow the prompts on page 64 Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The HP All-in-One is not responding • The HP All-in-One prints meaningless characters • Nothing happens when I print a photo Envelopes print...