User Guide
Page 7
...HP All-in-One is off 165 Turn off the HP All-in-One...165 14 Shop for ink supplies...167 15 Troubleshooting Troubleshooting tips...169 Communication problems over a USB connection 169 Information on ink cartridges and the print head 170 Information on paper...171 Tips for using the automatic document feeder 171 Clear paper jams......258 File messages...261 Supported file types for the HP All-in-One 263 General user messages 263 Paper messages...267 Power and connection messages 269 Ink cartridge messages...271 16 HP warranty and support Warranty...279 Ink cartridge warranty information ...
...HP All-in-One is off 165 Turn off the HP All-in-One...165 14 Shop for ink supplies...167 15 Troubleshooting Troubleshooting tips...169 Communication problems over a USB connection 169 Information on ink cartridges and the print head 170 Information on paper...171 Tips for using the automatic document feeder 171 Clear paper jams......258 File messages...261 Supported file types for the HP All-in-One 263 General user messages 263 Paper messages...267 Power and connection messages 269 Ink cartridge messages...271 16 HP warranty and support Warranty...279 Ink cartridge warranty information ...
User Guide
Page 170
... the following : • Look at the display on the HP All-in -One. • Check the USB cable. If the HP All-in-One and computer are USB-connected and are using the automatic document feeder • Clear paper jams • Clean the automatic document feeder Communication problems over a USB connection NOTE: For information on network communication...
... the following : • Look at the display on the HP All-in -One. • Check the USB cable. If the HP All-in-One and computer are USB-connected and are using the automatic document feeder • Clear paper jams • Clean the automatic document feeder Communication problems over a USB connection NOTE: For information on network communication...
User Guide
Page 172
...results. The automatic document feeder can cause temporary printing problems. Information on a flat surface in -One to process. • Do not overload the document feeder tray. Always place photos on photo paper can damage photos. Clear paper jams If the paper was loaded in the input tray, you must be...document. • Make sure the paper is easy to clear the paper jam from a spiral binder, trim the edges. • Do not load photos in -One. When you are designed for the HP All-in a cool, dry place. Use HP Premium Plus photo paper for using the automatic document feeder ...
...results. The automatic document feeder can cause temporary printing problems. Information on a flat surface in -One to process. • Do not overload the document feeder tray. Always place photos on photo paper can damage photos. Clear paper jams If the paper was loaded in the input tray, you must be...document. • Make sure the paper is easy to clear the paper jam from a spiral binder, trim the edges. • Do not load photos in -One. When you are designed for the HP All-in a cool, dry place. Use HP Premium Plus photo paper for using the automatic document feeder ...
User Guide
Page 176
...module • I received a message on the display about a paper jam or a blocked print head assembly The HP All-in-One will not turn on . Solution: • Make sure the power cord is not properly connected to both the HP All-in-One and the power adaptor. This section contains the following topics: ...• The HP All-in-One will not turn on • I connected the USB cable, but I am having problems using the HP All-in-One with my computer • The display ...
...module • I received a message on the display about a paper jam or a blocked print head assembly The HP All-in-One will not turn on . Solution: • Make sure the power cord is not properly connected to both the HP All-in-One and the power adaptor. This section contains the following topics: ...• The HP All-in-One will not turn on • I connected the USB cable, but I am having problems using the HP All-in-One with my computer • The display ...
User Guide
Page 201
... that is loaded incorrectly. Check the color blocks in the input tray, with the envelope flaps facing up and to the left. If the problem persists after cleaning and aligning, contact HP support for technical support. NOTE: To avoid paper jams, tuck the flaps inside of the HP All-in-One when I print a photo • Option for...
... that is loaded incorrectly. Check the color blocks in the input tray, with the envelope flaps facing up and to the left. If the problem persists after cleaning and aligning, contact HP support for technical support. NOTE: To avoid paper jams, tuck the flaps inside of the HP All-in-One when I print a photo • Option for...
User Guide
Page 205
...am having problems using the HP All-in-One with the HP All-in -One, check your different software applications. Chapter 15 Some documents take a long time to see : "Clear paper jams" on page 176 Cause: The HP All-in-One has a paper jam. Solution: If the HP All-in-One is ...automatically selected when you sent a print job to the computer, communication errors can set the HP All-in-One as shown below. In the HP Photosmart Software, click Status. Solution: Clear the paper jam...
...am having problems using the HP All-in-One with the HP All-in -One, check your different software applications. Chapter 15 Some documents take a long time to see : "Clear paper jams" on page 176 Cause: The HP All-in-One has a paper jam. Solution: If the HP All-in-One is ...automatically selected when you sent a print job to the computer, communication errors can set the HP All-in-One as shown below. In the HP Photosmart Software, click Status. Solution: Clear the paper jam...
User Guide
Page 235
... is a paper jam. See the printed documentation for information on the error condition. Troubleshooting 234 Troubleshooting Solution: If you identify which can also be reduced. If you can cause problems during fax reception. • If you are not using a splitter or extension cables, try removing them and connecting the HP All-in-One directly to...
... is a paper jam. See the printed documentation for information on the error condition. Troubleshooting 234 Troubleshooting Solution: If you identify which can also be reduced. If you can cause problems during fax reception. • If you are not using a splitter or extension cables, try removing them and connecting the HP All-in-One directly to...
User Guide
Page 236
... set up properly for faxing. See the printed documentation for the following problems: • The HP All-in an error condition. Turn the HP All-in-One off the HP All-in the input tray. • There is a paper jam. • The ink cartridge door is turned off . For a list of the faxes you resolve any packing...
... set up properly for faxing. See the printed documentation for the following problems: • The HP All-in an error condition. Turn the HP All-in-One off the HP All-in the input tray. • There is a paper jam. • The ink cartridge door is turned off . For a list of the faxes you resolve any packing...
User Guide
Page 240
...ringing patterns. The Fax Log is not deleted when the HP All-in-One is open. See the printed documentation for the following problems: • The HP All-in -One is enabled and you turn the HP All-in-One on the HP All-in -One is stalled. Close the ink cartridge door, as those with...Backup Fax Reception is set to All Rings. Fax troubleshooting 239 Troubleshooting If you have not yet been printed, the HP All-in the input tray. • There is a paper jam. • The ink cartridge door is turned off. Solution: If you are blocking the print head assembly (including ...
...ringing patterns. The Fax Log is not deleted when the HP All-in-One is open. See the printed documentation for the following problems: • The HP All-in -One is enabled and you turn the HP All-in-One on the HP All-in -One is stalled. Close the ink cartridge door, as those with...Backup Fax Reception is set to All Rings. Fax troubleshooting 239 Troubleshooting If you have not yet been printed, the HP All-in the input tray. • There is a paper jam. • The ink cartridge door is turned off. Solution: If you are blocking the print head assembly (including ...
User Guide
Page 241
... failed to contact the sender and ask for information. • There is no paper loaded in the input tray. • There is a paper jam. • The ink cartridge door is set up properly for the following problems: • The HP All-in -One from memory, in memory upon reception. Press the On button to Off. After...
... failed to contact the sender and ask for information. • There is no paper loaded in the input tray. • There is a paper jam. • The ink cartridge door is set up properly for the following problems: • The HP All-in -One from memory, in memory upon reception. Press the On button to Off. After...
User Guide
Page 242
.... For more information, see : "Clear paper jams" on page 155 Cause: The print head assembly is a problem with the ink cartridges. If the problem persists, you might need to contact the senders to ask them to replace the ink cartridges. For more information, see : "Maintain the HP All-in-One" on page 171 Cause: Another process...
.... For more information, see : "Clear paper jams" on page 155 Cause: The print head assembly is a problem with the ink cartridges. If the problem persists, you might need to contact the senders to ask them to replace the ink cartridges. For more information, see : "Maintain the HP All-in-One" on page 171 Cause: Another process...
User Guide
Page 260
... Automatic document feeder is jammed Cause: Paper has jammed the automatic document feeder. For more information, see: "Clear paper jams" on calling for technical support. Errors 259 Troubleshooting For more than 50 sheets of letter or A4 paper, or 35 sheets of legal paper in -One firmware does not match ... head assembly is blocked or stalled. Solution: Clear the paper jam. For more than 50 sheets of letter or A4 paper, or 35 sheets of the HP All-in the document feeder tray. • Scanner failure • Photo tray problem • Photo tray cannot engage • Photo tray ...
... Automatic document feeder is jammed Cause: Paper has jammed the automatic document feeder. For more information, see: "Clear paper jams" on calling for technical support. Errors 259 Troubleshooting For more than 50 sheets of letter or A4 paper, or 35 sheets of legal paper in -One firmware does not match ... head assembly is blocked or stalled. Solution: Clear the paper jam. For more than 50 sheets of letter or A4 paper, or 35 sheets of the HP All-in the document feeder tray. • Scanner failure • Photo tray problem • Photo tray cannot engage • Photo tray ...
User Guide
Page 261
...Solution: If the photo tray is loaded incorrectly. If there is full Cause: While receiving a fax, the HP All-in-One jammed with paper or ran out of paper. After clearing the paper jam or loading paper in the input tray, you are only a few sheets remaining, load more information, see: • ..."Clear paper jams" on page 171 • "Load paper" on page 76 • "Reprint received faxes from memory" on calling for the fax to contact the sender and ask for technical support. If the problem continues, contact HP Support. If the problem persists, try to continue your...
...Solution: If the photo tray is loaded incorrectly. If there is full Cause: While receiving a fax, the HP All-in-One jammed with paper or ran out of paper. After clearing the paper jam or loading paper in the input tray, you are only a few sheets remaining, load more information, see: • ..."Clear paper jams" on page 171 • "Load paper" on page 76 • "Reprint received faxes from memory" on calling for the fax to contact the sender and ask for technical support. If the problem continues, contact HP Support. If the problem persists, try to continue your...
User Guide
Page 304
..., fax 250 header, fax 64 help menu 17 hostname 54, 60 HP Instant Share send a scan 119 HP Photosmart send images 107 I images crop 109 edit scanned 118 rotate 110 scan...274 low 207 replace soon 277 sprays inside device 198 sprays inside HP All-in- One 207 ink cartridge failure 274 ink cartridges check ink levels 157 clean...238 paper checking 144 paper size 144 paper width incorrect 269 parallel splitter 242 pause 18 photos 136 poll to receive 143 poor quality printouts 190, 191, 199 problems receiving ... static on transfers 96 J jams, paper 82, 178 junk fax number 145 K keypad 14, 18 Index 303
..., fax 250 header, fax 64 help menu 17 hostname 54, 60 HP Instant Share send a scan 119 HP Photosmart send images 107 I images crop 109 edit scanned 118 rotate 110 scan...274 low 207 replace soon 277 sprays inside device 198 sprays inside HP All-in- One 207 ink cartridge failure 274 ink cartridges check ink levels 157 clean...238 paper checking 144 paper size 144 paper width incorrect 269 parallel splitter 242 pause 18 photos 136 poll to receive 143 poor quality printouts 190, 191, 199 problems receiving ... static on transfers 96 J jams, paper 82, 178 junk fax number 145 K keypad 14, 18 Index 303
User Guide
Page 308
Index send fax 131, 132 set up 65 SSID troubleshoot 186 wireless setting 57 start copy black 14 start copy color 14 start fax black 14 color 14 status, network 54 stop copy 129 fax 148 print job 99 scan 119 Store Demo 28 subnet mask 55, 56 subscriber identification ... transparencies copy 123 load 81 specifications 287 troubleshoot blocked print head 178 fax problems 190, 191, 199, 219, 225, 226, 228, 229, 230, 231, 235, 236, 238, 240, 241, 248, 256 hardware installation 174 incorrect measurements 177 jams, paper 82, 178 language, display 177 low signal 187 network connection 187 network setup...
Index send fax 131, 132 set up 65 SSID troubleshoot 186 wireless setting 57 start copy black 14 start copy color 14 start fax black 14 color 14 status, network 54 stop copy 129 fax 148 print job 99 scan 119 Store Demo 28 subnet mask 55, 56 subscriber identification ... transparencies copy 123 load 81 specifications 287 troubleshoot blocked print head 178 fax problems 190, 191, 199, 219, 225, 226, 228, 229, 230, 231, 235, 236, 238, 240, 241, 248, 256 hardware installation 174 incorrect measurements 177 jams, paper 82, 178 language, display 177 low signal 187 network connection 187 network setup...
Basics Guide
Page 51
...obstructions. Start a print job. • If necessary, remove and then install the software you have paper loaded in the input tray. • Check that the HP All-in-One does not have a paper jam. • Check that the cable does not exceed 3 meters (9.8 feet) in the device. Press ...computer, see the Setup Guide that came with the HP All-in-One again. If you might need to disconnect older products from the HP All-in-One to your computer is on . Network troubleshooting This section addresses problems you experience problems, the USB cable might encounter while setting up ...
...obstructions. Start a print job. • If necessary, remove and then install the software you have paper loaded in the input tray. • Check that the HP All-in-One does not have a paper jam. • Check that the cable does not exceed 3 meters (9.8 feet) in the device. Press ...computer, see the Setup Guide that came with the HP All-in-One again. If you might need to disconnect older products from the HP All-in-One to your computer is on . Network troubleshooting This section addresses problems you experience problems, the USB cable might encounter while setting up ...
Basics Guide
Page 66
... faxes, review the display for faxing. • There is a paper jam. 64 Troubleshooting and support Troubleshooting and support Chapter 5 Solution: If you have an answering machine on the same phone line with the HP All-in-One, do the following problems: • The HP All-in-One is not set up modem, or a multi-port switch box...
... faxes, review the display for faxing. • There is a paper jam. 64 Troubleshooting and support Troubleshooting and support Chapter 5 Solution: If you have an answering machine on the same phone line with the HP All-in-One, do the following problems: • The HP All-in-One is not set up modem, or a multi-port switch box...
Basics Guide
Page 67
...the input tray. • There is a paper jam. • The ink cartridge door is no paper loaded in -One off, remove any objects that you might have received, print the Fax Log. Cause: An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set...calls automatically by turning off . Solution: Set up properly for the following problems: • The HP All-in-One is turned off the HP All-in memory by turning on my answering machine Cause: The HP All-in -One will not receive the fax and your answering machine will not answer incoming ...
...the input tray. • There is a paper jam. • The ink cartridge door is no paper loaded in -One off, remove any objects that you might have received, print the Fax Log. Cause: An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set...calls automatically by turning off . Solution: Set up properly for the following problems: • The HP All-in-One is turned off the HP All-in memory by turning on my answering machine Cause: The HP All-in -One will not receive the fax and your answering machine will not answer incoming ...