Setup Guide
Page 12
... the network name that you wrote down your wireless router settings. Note: If your wireless setup. c Press until Network is unable to Network Troubleshooting on the HP All-in-One. d Press to highlight Enter New Network Name (SSID) and then press OK. Type the WEP key or WPA passphrase, as the Network Name... in the list, you can enter it manually. b Press the Setup button on page 15. Both are finished: Highlight Done, and then press OK. HP Photosmart C7100 All-in-One series Basics Guide If you , HP is highlighted, and then press OK.
... the network name that you wrote down your wireless router settings. Note: If your wireless setup. c Press until Network is unable to Network Troubleshooting on the HP All-in-One. d Press to highlight Enter New Network Name (SSID) and then press OK. Type the WEP key or WPA passphrase, as the Network Name... in the list, you can enter it manually. b Press the Setup button on page 15. Both are finished: Highlight Done, and then press OK. HP Photosmart C7100 All-in-One series Basics Guide If you , HP is highlighted, and then press OK.
Setup Guide
Page 14
...You did not see the screen prompting you to Step 18 of this Setup Guide Troubleshooting Problem: A Paper Jam message appears. Action: Remove, and then re-insert the HP All-in -One Refer to Section A. 14 • HP All-in -One Windows CD. Go to connect the USB cable. Problem: The Microsoft Add Hardware ... Turn the device off, and then on. Action: Click Cancel. Unplug the USB cable, and then insert the HP All-in again. Unplug the HP All-in-One and plug it in -One Windows CD. Make sure that the control panel faceplate is plugged into a keyboard or non-powered hub. Load the...
...You did not see the screen prompting you to Step 18 of this Setup Guide Troubleshooting Problem: A Paper Jam message appears. Action: Remove, and then re-insert the HP All-in -One Refer to Section A. 14 • HP All-in -One Windows CD. Go to connect the USB cable. Problem: The Microsoft Add Hardware ... Turn the device off, and then on. Action: Click Cancel. Unplug the USB cable, and then insert the HP All-in again. Unplug the HP All-in-One and plug it in -One Windows CD. Make sure that the control panel faceplate is plugged into a keyboard or non-powered hub. Load the...
Setup Guide
Page 15
...options, and turn on . • Try temporarily disconnecting your color graphics display for more details and troubleshooting information. Wired (Ethernet) network users: • Check the cable between the router and the HP All-in-One. • Check the cable between your network is set up... with the HP All-in -One does not connect to set up a wireless connection through C3. • See the User Guide for Network Setup. Problem: An invalid WEP key or WPA passphrase. Network Troubleshooting ? Enter Photosmart C7100, and then search for more troubleshooting and additional...
...options, and turn on . • Try temporarily disconnecting your color graphics display for more details and troubleshooting information. Wired (Ethernet) network users: • Check the cable between the router and the HP All-in-One. • Check the cable between your network is set up... with the HP All-in -One does not connect to set up a wireless connection through C3. • See the User Guide for Network Setup. Problem: An invalid WEP key or WPA passphrase. Network Troubleshooting ? Enter Photosmart C7100, and then search for more troubleshooting and additional...
Basics Guide
Page 4
Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ......68 Replace the ink cartridges 69 Align the printer...71 Clean the HP All-in-One 72 5 Troubleshooting and support 74 Uninstall and reinstall the software 74 Hardware setup troubleshooting 75 Fax setup troubleshooting 77 Network setup troubleshooting 92 Clear paper jams 98 Information on ink cartridges 99 Ink cartridge ...
Contents 1 HP All-in-One overview 3 The HP All-in-One at a glance 4 Control panel features 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 2 Network setup...9 Wired network setup 9 Install the software for a network ......68 Replace the ink cartridges 69 Align the printer...71 Clean the HP All-in-One 72 5 Troubleshooting and support 74 Uninstall and reinstall the software 74 Hardware setup troubleshooting 75 Fax setup troubleshooting 77 Network setup troubleshooting 92 Clear paper jams 98 Information on ink cartridges 99 Ink cartridge ...
Basics Guide
Page 6
... to send and receive faxes, including color faxes. You can be used numbers. You can print a range of the HP Photosmart software that came with any software application that enable you can also transfer your computer The HP All-in-One can set a number of converting text...your computer. For more information, see Access the onscreen Help. You can access many HP All-in-One functions directly from a memory card. Basics Guide 3 Note This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents, or printing photos from the control...
... to send and receive faxes, including color faxes. You can be used numbers. You can print a range of the HP Photosmart software that came with any software application that enable you can also transfer your computer The HP All-in-One can set a number of converting text...your computer. For more information, see Access the onscreen Help. You can access many HP All-in-One functions directly from a memory card. Basics Guide 3 Note This guide introduces basic operations and troubleshooting, as well as making a copy, scanning documents, or printing photos from the control...
Basics Guide
Page 11
... additional information on features of the software included with your HP All-in -One. To access the HP Photosmart Mac Help ➔ On the Help menu in -One series Make sure you click Troubleshooting, the Troubleshooting and support page opens. You can help and support from the HP website. Access the onscreen Help This guide describes a sampling of...
... additional information on features of the software included with your HP All-in -One. To access the HP Photosmart Mac Help ➔ On the Help menu in -One series Make sure you click Troubleshooting, the Troubleshooting and support page opens. You can help and support from the HP website. Access the onscreen Help This guide describes a sampling of...
Basics Guide
Page 12
..., but not both at the same time. Basics Guide 9 Install the HP All-in-One software for use Install the software for a network connection. network Change the HP All-in a networked environment. Network setup troubleshooting Note You can connect the HP All-in -One to a network and how to view and manage network settings. connection Add...
..., but not both at the same time. Basics Guide 9 Install the HP All-in-One software for use Install the software for a network connection. network Change the HP All-in a networked environment. Network setup troubleshooting Note You can connect the HP All-in -One to a network and how to view and manage network settings. connection Add...
Basics Guide
Page 77
... Monitor icon appears in the Windows system tray. 74 HP Photosmart C7100 All-in -One. To uninstall from the computer. 2. Disconnect the HP All-in -One CD-ROM into your computer. This chapter also provides warranty and support information. Troubleshooting and support 5 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration issues, and some operational...
... Monitor icon appears in the Windows system tray. 74 HP Photosmart C7100 All-in -One. To uninstall from the computer. 2. Disconnect the HP All-in -One CD-ROM into your computer. This chapter also provides warranty and support information. Troubleshooting and support 5 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration issues, and some operational...
Basics Guide
Page 78
... 6. Cause You pressed the On button too quickly. Disconnect the HP All-in -One and the power source. On the desktop, open the CD-ROM and then double-click HP All-in -One from a Mac and then reinstall 1. Troubleshooting and support To verify that the software is properly installed, double-...click the HP Solution Center icon on , it might have a mechanical failure. Follow the onscreen...
... 6. Cause You pressed the On button too quickly. Disconnect the HP All-in -One and the power source. On the desktop, open the CD-ROM and then double-click HP All-in -One from a Mac and then reinstall 1. Troubleshooting and support To verify that the software is properly installed, double-...click the HP Solution Center icon on , it might have a mechanical failure. Follow the onscreen...
Basics Guide
Page 79
... the print head assembly. If the alignment fails again, you want to the HP All-in-One with a USB cable is loaded in the input tray (for example, colored paper, paper with the HP All-in -One series Troubleshooting and support Chapter 5 I connected the USB cable, but I received a message...into the back of your country/region, and then click Contact HP for technical support. 76 HP Photosmart C7100 All-in -One. Contact HP Support. Solution You must first install the software that came with the HP All-in-One before the software was connected before connecting the USB cable. ...
... the print head assembly. If the alignment fails again, you want to the HP All-in-One with a USB cable is loaded in the input tray (for example, colored paper, paper with the HP All-in -One series Troubleshooting and support Chapter 5 I connected the USB cable, but I received a message...into the back of your country/region, and then click Contact HP for technical support. 76 HP Photosmart C7100 All-in -One. Contact HP Support. Solution You must first install the software that came with the HP All-in-One before the software was connected before connecting the USB cable. ...
Basics Guide
Page 80
... firmly connected to turn on . Press the On button to the HP All-in-One and plugged into a power outlet. Remove any time from the Preferences menu. Troubleshooting and support The HP All-in-One does not print Cause The HP All-in-One and computer are not communicating with each other obstructions. Cause There might have...
... firmly connected to turn on . Press the On button to the HP All-in-One and plugged into a power outlet. Remove any time from the Preferences menu. Troubleshooting and support The HP All-in-One does not print Cause The HP All-in-One and computer are not communicating with each other obstructions. Cause There might have...
Basics Guide
Page 81
... not use the phone cord that came with the HP All-in-One 78 HP Photosmart C7100 All-in . ● Try to the telephone wall jack. After you have correctly connected the HP All-in -One is busy. Note Depending how long the HP All-in -One to send or receive a test fax. After you... the phone cord supplied in the box with the HP All-in -One. If you can send or receive a fax successfully, there might not be a problem. ● If you plug the power cord back in -One series Check the display for technical support. Troubleshooting and support Chapter 5 The "Fax Hardware Test" ...
... not use the phone cord that came with the HP All-in-One 78 HP Photosmart C7100 All-in . ● Try to the telephone wall jack. After you have correctly connected the HP All-in -One is busy. Note Depending how long the HP All-in -One to send or receive a test fax. After you... the phone cord supplied in the box with the HP All-in -One. If you can send or receive a fax successfully, there might not be a problem. ● If you plug the power cord back in -One series Check the display for technical support. Troubleshooting and support Chapter 5 The "Fax Hardware Test" ...
Basics Guide
Page 82
...Fax" test failed Solution Plug the phone cord into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. Troubleshooting and support ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a ...two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack...
...Fax" test failed Solution Plug the phone cord into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. Troubleshooting and support ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a ...two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack...
Basics Guide
Page 83
Troubleshooting and support Chapter 5 labeled 1-LINE on the back of the equipment is causing problems; try adding them check the line. ● Make sure you are using for the HP All-in-One and check for a dial tone. Using the phone cord supplied in the box with the HP All-in -One series... which uses the same phone line as shown below. 1 Telephone wall jack 2 Phone cord supplied in the box with the HP All-in-One 80 HP Photosmart C7100 All-in -One, connect one end to your telephone wall jack, then connect the other end to your telephone company and have correctly connected the...
Troubleshooting and support Chapter 5 labeled 1-LINE on the back of the equipment is causing problems; try adding them check the line. ● Make sure you are using for the HP All-in-One and check for a dial tone. Using the phone cord supplied in the box with the HP All-in -One series... which uses the same phone line as shown below. 1 Telephone wall jack 2 Phone cord supplied in the box with the HP All-in-One 80 HP Photosmart C7100 All-in -One, connect one end to your telephone wall jack, then connect the other end to your telephone company and have correctly connected the...
Basics Guide
Page 84
...to fail. The HP All-in-One is having problems sending and receiving faxes Cause The HP All-in-One is not set up for digital phones. Basics Guide 81 To find out if other equipment, connect the HP Allin-One to a working phone line and continue reviewing the troubleshooting information in this ...section. ● If you are using a standard dial tone, such as the HP All-in-One. If the Fax Line Condition Test fails without the other ...
...to fail. The HP All-in-One is having problems sending and receiving faxes Cause The HP All-in-One is not set up for digital phones. Basics Guide 81 To find out if other equipment, connect the HP Allin-One to a working phone line and continue reviewing the troubleshooting information in this ...section. ● If you are using a standard dial tone, such as the HP All-in-One. If the Fax Line Condition Test fails without the other ...
Basics Guide
Page 85
... phone cord should be connected to the port labeled 1-LINE on the HP All-inOne. The HP All-in-One prints a report with the HP All-in -One to connect to the telephone wall jack. Press the On button to fix the problem. Troubleshooting and support Chapter 5 Then, run a fax test to check the ...test fails, review the report for information on how to turn on the back of the HP All-in-One and the other end to your telephone wall jack, as shown below . 82 HP Photosmart C7100 All-in -One is turned off . Solution Note This possible solution applies only in the countries/regions that...
... phone cord should be connected to the port labeled 1-LINE on the HP All-inOne. The HP All-in-One prints a report with the HP All-in -One to connect to the telephone wall jack. Press the On button to fix the problem. Troubleshooting and support Chapter 5 Then, run a fax test to check the ...test fails, review the report for information on how to turn on the back of the HP All-in-One and the other end to your telephone wall jack, as shown below . 82 HP Photosmart C7100 All-in -One is turned off . Solution Note This possible solution applies only in the countries/regions that...
Basics Guide
Page 86
...HP All-in -One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. Solution Note This possible solution applies only in -One and check for service. Troubleshooting... on the adaptor and to the telephone wall jack you try again. If the HP All-in-One came with the HP All-in -One. If you can cause faxing problems. (A splitter is not working telephone and phone...
...HP All-in -One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. Solution Note This possible solution applies only in -One and check for service. Troubleshooting... on the adaptor and to the telephone wall jack you try again. If the HP All-in-One came with the HP All-in -One. If you can cause faxing problems. (A splitter is not working telephone and phone...
Basics Guide
Page 87
... from sending and receiving faxes. You can interfere with a PBX phone system or ISDN line, see Case C: Set up the HP All-in-One with the HP All-in-One, preventing the HP All-in -One. Note Some ISDN systems allow you to Medium (14400) or Slow (9600) if you are not in...9679; A PBX system 84 HP Photosmart C7100 All-in the HP Solution Center. The DSL service sends out a digital signal on the same phone line, but not connected to the correct switch type for specific phone equipment. Solution Check the display or your telephone company. Troubleshooting and support Chapter 5 of ...
... from sending and receiving faxes. You can interfere with a PBX phone system or ISDN line, see Case C: Set up the HP All-in-One with the HP All-in-One, preventing the HP All-in -One. Note Some ISDN systems allow you to Medium (14400) or Slow (9600) if you are not in...9679; A PBX system 84 HP Photosmart C7100 All-in the HP Solution Center. The DSL service sends out a digital signal on the same phone line, but not connected to the correct switch type for specific phone equipment. Solution Check the display or your telephone company. Troubleshooting and support Chapter 5 of ...
Basics Guide
Page 88
... grounded. Solution You might insert pauses as the HP All-in-One. For example, if you are faxing over the Internet using a speed dial entry to send the fax, update the speed dial entry to include pauses in the number sequence. Troubleshooting and support ● Fax over Internet Protocol (...FoIP) ● An ISDN service Cause The HP All-in-One might be connected to a telephone wall jack that is set up for a dial tone. ...
... grounded. Solution You might insert pauses as the HP All-in-One. For example, if you are faxing over the Internet using a speed dial entry to send the fax, update the speed dial entry to include pauses in the number sequence. Troubleshooting and support ● Fax over Internet Protocol (...FoIP) ● An ISDN service Cause The HP All-in-One might be connected to a telephone wall jack that is set up for a dial tone. ...
Basics Guide
Page 89
...press Start Fax Black or Start Fax Color within three seconds of hearing the recipient...Troubleshooting and support Chapter 5 You can receive faxes manually. Solution Check to dial a "9" prefix, depending on or connected, or a voice mail service could be interfering with the HP All-in-One..., including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. 86 HP Photosmart...
...press Start Fax Black or Start Fax Color within three seconds of hearing the recipient...Troubleshooting and support Chapter 5 You can receive faxes manually. Solution Check to dial a "9" prefix, depending on or connected, or a voice mail service could be interfering with the HP All-in-One..., including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. 86 HP Photosmart...