Setup Guide
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... A. Check all screens. Refer to connect the USB cable. Refer to section A. HP Photosmart C6300 All-in -One CD. Action: Cancel all connections. Unplug the USB cable, and then insert the green HP All-in -One series • 9 Refer to section A. Make sure the USB cable is plugged ...The Device Setup Has Failed To Complete screen appears. Action: Unplug the device and plug it in -One CD. Do not plug the USB cable into the computer. USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears. Action: Cancel all screens. Remove, ...
... A. Check all screens. Refer to connect the USB cable. Refer to section A. HP Photosmart C6300 All-in -One CD. Action: Cancel all connections. Unplug the USB cable, and then insert the green HP All-in -One series • 9 Refer to section A. Make sure the USB cable is plugged ...The Device Setup Has Failed To Complete screen appears. Action: Unplug the device and plug it in -One CD. Do not plug the USB cable into the computer. USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears. Action: Cancel all screens. Remove, ...
Setup Guide
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... need to the network. Then run the Wireless Setup Wizard from the control panel before continuing with the software installation. HP Photosmart C6300 All-in -One software, you run the Wireless Setup Wizard on . Make sure your network. Make sure you are using the default network... identify the problem. Action: • You can print a diagnostic report that uses 2.4GHZ can cause interference (including microwaves). Network Troubleshooting www.hp.com/support Problem: After you see the error message Invalid WEP key or Invalid WPA passphrase when you have typed the WEP key ...
... need to the network. Then run the Wireless Setup Wizard from the control panel before continuing with the software installation. HP Photosmart C6300 All-in -One software, you run the Wireless Setup Wizard on . Make sure your network. Make sure you are using the default network... identify the problem. Action: • You can print a diagnostic report that uses 2.4GHZ can cause interference (including microwaves). Network Troubleshooting www.hp.com/support Problem: After you see the error message Invalid WEP key or Invalid WPA passphrase when you have typed the WEP key ...
Basic Guide
Page 3
... your network settings 14 2 HP All-in-One overview The HP All-in-One at a glance 16 Control panel features...17 Find more information...18 Load paper...19 Avoid paper jams...21 Print a photo on photo paper...22 Scan an image...23 Make a copy...23 Replace the ink cartridges...24 3 Troubleshooting and support Uninstall and...
... your network settings 14 2 HP All-in-One overview The HP All-in-One at a glance 16 Control panel features...17 Find more information...18 Load paper...19 Avoid paper jams...21 Print a photo on photo paper...22 Scan an image...23 Make a copy...23 Replace the ink cartridges...24 3 Troubleshooting and support Uninstall and...
Basic Guide
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... either a wireless or Ethernet network connection. "Network troubleshooting" on page 30 NOTE: You can connect the HP All-in-One to either a wireless or wired network, but not both at the same time. Set up the HP All-in-One on a wired (Ethernet) network" on page 2... Connect to install the HP Photosmart Software for a network connection" networked environment. "Set up the HP All-in -One with a wireless router (infrastructure). If you first installed the HP All-in -One on an integrated wireless (WLAN 802.11) network" on page 14 Find troubleshooting information. This is known...
... either a wireless or Ethernet network connection. "Network troubleshooting" on page 30 NOTE: You can connect the HP All-in-One to either a wireless or wired network, but not both at the same time. Set up the HP All-in-One on a wired (Ethernet) network" on page 2... Connect to install the HP Photosmart Software for a network connection" networked environment. "Set up the HP All-in -One with a wireless router (infrastructure). If you first installed the HP All-in -One on an integrated wireless (WLAN 802.11) network" on page 14 Find troubleshooting information. This is known...
Basic Guide
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The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also referred to as the display) 2 Control panel 3 Memory card slots and Photo light 4 Front USB port 5 Output tray 6 Paper tray ...guide introduces basic operations and troubleshooting, as well as provides information for contacting HP support and ordering supplies. The onscreen Help details the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One overview You can access many HP All-in-One functions directly from a ...
The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also referred to as the display) 2 Control panel 3 Memory card slots and Photo light 4 Front USB port 5 Output tray 6 Paper tray ...guide introduces basic operations and troubleshooting, as well as provides information for contacting HP support and ordering supplies. The onscreen Help details the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One overview You can access many HP All-in-One functions directly from a ...
Basic Guide
Page 20
...with your memory card. The product automatically corrects red-eye coloring in all the photos in -One overview Onscreen Help The onscreen Help provides detailed instructions on the display where you have problems during setup, see "Troubleshooting and support" on the topic you follow the steps in...section of power is still used. When viewing screens other than the Home screen, the Help button provides help is inserted. HP All-in-One overview 18 HP All-in the print queue. If you can select a topic to learn more information A variety of your scan. 15...
...with your memory card. The product automatically corrects red-eye coloring in all the photos in -One overview Onscreen Help The onscreen Help provides detailed instructions on the display where you have problems during setup, see "Troubleshooting and support" on the topic you follow the steps in...section of power is still used. When viewing screens other than the Home screen, the Help button provides help is inserted. HP All-in-One overview 18 HP All-in the print queue. If you can select a topic to learn more information A variety of your scan. 15...
Basic Guide
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...a USB cable before restarting your software. Troubleshooting and support Uninstall and reinstall the software 27 Many issues are caused when the HP All-in-One is complete, the HP Digital Imaging Monitor icon appears in -One application files from www.hp.com/support. 7. Restart your computer. ...-ROM drive and then start the Setup program. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Insert the product CD-ROM into your computer. 5. Turn off the product, wait one minute, then restart it . Follow the onscreen instructions and...
...a USB cable before restarting your software. Troubleshooting and support Uninstall and reinstall the software 27 Many issues are caused when the HP All-in-One is complete, the HP Digital Imaging Monitor icon appears in -One application files from www.hp.com/support. 7. Restart your computer. ...-ROM drive and then start the Setup program. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Insert the product CD-ROM into your computer. 5. Turn off the product, wait one minute, then restart it . Follow the onscreen instructions and...
Basic Guide
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... that came with the power cord provided. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to function properly. It might be a problem with the power outlet. Troubleshooting and support 28 Troubleshooting and support Plug in , and then press the On button... to make sure the outlet is working. Solution 5: Contact HP support for the product. If this time, you have completed all of the steps provided in -One hardware. If...
... that came with the power cord provided. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to function properly. It might be a problem with the power outlet. Troubleshooting and support 28 Troubleshooting and support Plug in , and then press the On button... to make sure the outlet is working. Solution 5: Contact HP support for the product. If this time, you have completed all of the steps provided in -One hardware. If...
Basic Guide
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...computer and the other . If this did not solve the issue, try the next solution. Connecting the USB cable before you have been a problem with one end of the USB cable into the back of paper. Cause: The product might have installed the software, plug... cable until the issue is turned off. If the display is blank and the On button is not lit, the product is resolved. Troubleshooting and support Setup troubleshooting 29 Once you are prompted can connect to resolve the issue. Cause: There might have been turned on installing the software and connecting the...
...computer and the other . If this did not solve the issue, try the next solution. Connecting the USB cable before you have been a problem with one end of the USB cable into the back of paper. Cause: The product might have installed the software, plug... cable until the issue is turned off. If the display is blank and the On button is not lit, the product is resolved. Troubleshooting and support Setup troubleshooting 29 Once you are prompted can connect to resolve the issue. Cause: There might have been turned on installing the software and connecting the...
Basic Guide
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... are on and another that the product is on . a. Position the product and computer near each other and have successfully installed the HP Photosmart Software on your computer, run the Network Diagnostic tool or it does not help solve the problem. Check to see lights, there might...c. Press the down arrow button until Network is online and ready 5. On the Utilities tab, click Run Network Diagnostics. Chapter 3 Network troubleshooting If you are encountering issues using your HP All-in-One over a network, try reconnecting the Ethernet cable to the computer and the router.
... are on and another that the product is on . a. Position the product and computer near each other and have successfully installed the HP Photosmart Software on your computer, run the Network Diagnostic tool or it does not help solve the problem. Check to see lights, there might...c. Press the down arrow button until Network is online and ready 5. On the Utilities tab, click Run Network Diagnostics. Chapter 3 Network troubleshooting If you are encountering issues using your HP All-in-One over a network, try reconnecting the Ethernet cable to the computer and the router.
Basic Guide
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If you are not using a unique network name (SSID), then it is possible that the HP All-in-One is connected to your network If your product is not connected to the correct network. c. To print the Network Configuration Page a. b. Press the down ... support Network troubleshooting 31 Make sure that is connected to Network Connections, and then select View/Details. Depending on . 2. The lights indicate the following steps can also access the HP Network Assistant at http:// www.hp.com/sbso/wireless/tools-setup.html?jumpid=reg_R1002_USEN for help you will not be connected to a...
If you are not using a unique network name (SSID), then it is possible that the HP All-in-One is connected to your network If your product is not connected to the correct network. c. To print the Network Configuration Page a. b. Press the down ... support Network troubleshooting 31 Make sure that is connected to Network Connections, and then select View/Details. Depending on . 2. The lights indicate the following steps can also access the HP Network Assistant at http:// www.hp.com/sbso/wireless/tools-setup.html?jumpid=reg_R1002_USEN for help you will not be connected to a...
Basic Guide
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... the HP Photosmart Software installed, you can access the HP Photosmart C6300 All-in-One series home page, try using a proxy server in -One series home page or are able to access the home page and use your firewall to access the Embedded Web Server. Troubleshooting and support 32 Troubleshooting and ...the Address box, type the URL of the Network Troubleshooting section) and follow any firewall security software running on your network setup was shown on page 13. Run the Wireless Network Test (using the HP Photosmart C6300 All-in -One series home page ▲ On your computer, open...
... the HP Photosmart Software installed, you can access the HP Photosmart C6300 All-in-One series home page, try using a proxy server in -One series home page or are able to access the home page and use your firewall to access the Embedded Web Server. Troubleshooting and support 32 Troubleshooting and ...the Address box, type the URL of the Network Troubleshooting section) and follow any firewall security software running on your network setup was shown on page 13. Run the Wireless Network Test (using the HP Photosmart C6300 All-in -One series home page ▲ On your computer, open...
Basic Guide
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...then select View/Details. • Windows Vista: Click Start, point to Control Panel, and then select Printers and Faxes. 2. You might be a problem with HP products" on page 13. Do one of the following, depending on your firewall to work , there might need to release the door. Do... by pulling it away from the product. Scroll down the list of a paper jam, check the rear door. Press in the print queue. 2. Troubleshooting and support Clear paper jams 33 If you continue to use the product over the network, your network configuration or router. Clear paper jams In...
...then select View/Details. • Windows Vista: Click Start, point to Control Panel, and then select Printers and Faxes. 2. You might be a problem with HP products" on page 13. Do one of the following, depending on your firewall to work , there might need to release the door. Do... by pulling it away from the product. Scroll down the list of a paper jam, check the rear door. Press in the print queue. 2. Troubleshooting and support Clear paper jams 33 If you continue to use the product over the network, your network configuration or router. Clear paper jams In...
Basic Guide
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...and availability vary by turning off the product, the printhead assembly might be remaining inside back cover of this guide. 34 Troubleshooting and support Troubleshooting and support Chapter 3 2. If you register the product 3. It is available to install. • If you are ...for the product • Valuable product and troubleshooting information for up-to-date product information and expert assistance and includes the following tips help maintain HP ink cartridges and ensure consistent print quality. • Keep all HP customers. Check the documentation that are available...
...and availability vary by turning off the product, the printhead assembly might be remaining inside back cover of this guide. 34 Troubleshooting and support Troubleshooting and support Chapter 3 2. If you register the product 3. It is available to install. • If you are ...for the product • Valuable product and troubleshooting information for up-to-date product information and expert assistance and includes the following tips help maintain HP ink cartridges and ensure consistent print quality. • Keep all HP customers. Check the documentation that are available...
User Guide
Page 7
... the product, it does not print 142 Uninstall and reinstall the software 148 Network troubleshooting...149 Wired network setup troubleshooting 149 Wireless setup troubleshooting 153 Paper jams...158 Information on paper...159 Print quality troubleshooting 159 Wrong, inaccurate, or bleeding colors 160 Ink is not filling the text or graphics completely 163 The printout has...
... the product, it does not print 142 Uninstall and reinstall the software 148 Network troubleshooting...149 Wired network setup troubleshooting 149 Wireless setup troubleshooting 153 Paper jams...158 Information on paper...159 Print quality troubleshooting 159 Wrong, inaccurate, or bleeding colors 160 Ink is not filling the text or graphics completely 163 The printout has...
User Guide
Page 8
Contents Contents Copy troubleshooting...199 Nothing happens when I try to copy 199 Fit to Page is not working as expected 201 The image is cropped when I make a borderless copy ... the ink system...307 Remove the control panel faceplate 307 Pack the HP All-in-One...308 16 Technical information Specifications...309 Environmental product stewardship program 310 Paper use...311 Plastics...311 Material safety data sheets 311 Recycling program...311 HP inkjet supplies recycling program 311 Energy Star® notice...311 Attention California users...
Contents Contents Copy troubleshooting...199 Nothing happens when I try to copy 199 Fit to Page is not working as expected 201 The image is cropped when I make a borderless copy ... the ink system...307 Remove the control panel faceplate 307 Pack the HP All-in-One...308 16 Technical information Specifications...309 Environmental product stewardship program 310 Paper use...311 Plastics...311 Material safety data sheets 311 Recycling program...311 HP inkjet supplies recycling program 311 Energy Star® notice...311 Attention California users...
User Guide
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... the first five topics, the help appears on the display when you select one of the remaining topics, the help topics. Error Messages General Troubleshooting Networking Troubleshooting Use Memory Card Get Support Enter text using the visual keyboard You can enter text or symbols by using the visual ...select a letter, number, or symbol in the visual keyboard, press the arrows on the visual keyboard, and then press OK. Overview 14 HP All-in Main Tray Load Original on your computer. If you need to enter text. For example, the visual keyboard automatically appears when you...
... the first five topics, the help appears on the display when you select one of the remaining topics, the help topics. Error Messages General Troubleshooting Networking Troubleshooting Use Memory Card Get Support Enter text using the visual keyboard You can enter text or symbols by using the visual ...select a letter, number, or symbol in the visual keyboard, press the arrows on the visual keyboard, and then press OK. Overview 14 HP All-in Main Tray Load Original on your computer. If you need to enter text. For example, the visual keyboard automatically appears when you...
User Guide
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....hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you might not be found in other publications. Readme The Readme file contains the most recent information which might encounter with the HP All-in -One.... Here guide for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in this...
....hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you might not be found in other publications. Readme The Readme file contains the most recent information which might encounter with the HP All-in -One.... Here guide for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in this...
User Guide
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... troubleshooting information. To enable printer sharing on a Windows computer ▲ Refer to a computer with your network settings" on page 48 NOTE: You can connect the HP All-in -One. "Set up the HP All-in -One with a wireless router (infrastructure). HP recommends upto 5 computers for use in -One from the control panel on page 30 Install the HP Photosmart...
... troubleshooting information. To enable printer sharing on a Windows computer ▲ Refer to a computer with your network settings" on page 48 NOTE: You can connect the HP All-in -One. "Set up the HP All-in -One with a wireless router (infrastructure). HP recommends upto 5 computers for use in -One from the control panel on page 30 Install the HP Photosmart...
User Guide
Page 33
... to complete the connection. 6. Follow the onscreen prompts on page 149 Set up the HP All-in -One was previously configured for the HP All-in -One. Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on the display to highlight Wireless Setup Wizard, and then press OK. 5. When...
... to complete the connection. 6. Follow the onscreen prompts on page 149 Set up the HP All-in -One was previously configured for the HP All-in -One. Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on the display to highlight Wireless Setup Wizard, and then press OK. 5. When...