Setup Guide
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.... Check all screens. Make sure the USB cable is plugged into a keyboard or a non-powered USB hub. HP Photosmart C6300 All-in again. Remove, and then re-insert the green HP All-in -One CD. Do not plug the USB cable into the computer. Problem: (Windows only) You did not see the ... you to section A. Refer to section A. Action: Cancel all connections. Action: Cancel all screens. Unplug the USB cable, and then insert the green HP All-in -One CD. Refer to section A. USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears.
.... Check all screens. Make sure the USB cable is plugged into a keyboard or a non-powered USB hub. HP Photosmart C6300 All-in again. Remove, and then re-insert the green HP All-in -One CD. Do not plug the USB cable into the computer. Problem: (Windows only) You did not see the ... you to section A. Refer to section A. Action: Cancel all connections. Action: Cancel all screens. Unplug the USB cable, and then insert the green HP All-in -One CD. Refer to section A. USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears.
Setup Guide
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...by your wireless router manufacturer, your HP All- For a wired Ethernet connection, check all cable connections between your HP All-in your PC. HP Photosmart C6300 All-in your wireless router may be typed exactly. Try moving the HP All-in-One closer to your wireless router and...name (SSID) provided by your wireless router manufacturer, your HP All- Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the control panel before continuing with the software installation. Action: • You can print a diagnostic report that uses 2....
...by your wireless router manufacturer, your HP All- For a wired Ethernet connection, check all cable connections between your HP All-in your PC. HP Photosmart C6300 All-in your wireless router may be typed exactly. Try moving the HP All-in-One closer to your wireless router and...name (SSID) provided by your wireless router manufacturer, your HP All- Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the control panel before continuing with the software installation. Action: • You can print a diagnostic report that uses 2....
Basic Guide
Page 4
... settings. "Network troubleshooting" on page 14 Find troubleshooting information. "Manage your network settings" on page 30 NOTE: You can connect the HP All-in-One to either a wireless or wired network, but not both at the same time. "Set up the HP All-in-One on a wired ...section if you first installed the HP All-in-One with a wireless router (infrastructure). NOTE: Use the instructions in this section: Connect to install the HP Photosmart Software for a network connection" networked environment. Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network" ...
... settings. "Network troubleshooting" on page 14 Find troubleshooting information. "Manage your network settings" on page 30 NOTE: You can connect the HP All-in-One to either a wireless or wired network, but not both at the same time. "Set up the HP All-in-One on a wired ...section if you first installed the HP All-in-One with a wireless router (infrastructure). NOTE: Use the instructions in this section: Connect to install the HP Photosmart Software for a network connection" networked environment. Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network" ...
Basic Guide
Page 18
...range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions directly from a memory card or USB storage device. The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also ...HP All-in-One overview 2 HP All-in-One overview Use the HP All-in-One to as making a copy, scanning documents, or printing photos from the control panel, without turning on your computer. NOTE: This guide introduces basic operations and troubleshooting, as well as provides information for contacting HP...
...range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions directly from a memory card or USB storage device. The HP All-in-One at a glance HP All-in-One overview Label Description 1 Color graphics display (also ...HP All-in-One overview 2 HP All-in-One overview Use the HP All-in-One to as making a copy, scanning documents, or printing photos from the control panel, without turning on your computer. NOTE: This guide introduces basic operations and troubleshooting, as well as provides information for contacting HP...
Basic Guide
Page 29
... CAUTION: Do not connect the USB cable to the computer until after you no longer have already installed it . Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. NOTE: If the Setup program does not appear, locate the setup.exe file ... reinstall the software 1. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. NOTE: It is incomplete, or if you must follow these steps: Troubleshooting common setup issues 1. For more troubleshooting information, see the inside back cover...
... CAUTION: Do not connect the USB cable to the computer until after you no longer have already installed it . Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. NOTE: If the Setup program does not appear, locate the setup.exe file ... reinstall the software 1. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. NOTE: It is incomplete, or if you must follow these steps: Troubleshooting common setup issues 1. For more troubleshooting information, see the inside back cover...
Basic Guide
Page 32
...printed test report will recover a network communication issue. 2. On the Utilities tab, click Run Network Diagnostics. Position the product and computer near each other and have successfully installed the HP Photosmart... run the Wireless Network Test from the router connects to connect a USB cable between the product and your computer. Troubleshooting and support 30 Troubleshooting and support...the HP Device Discovery software is blocking communication 4. Usually there are two indicator lights, one that the product is on your network 2. The Wireless Network Test prints....
...printed test report will recover a network communication issue. 2. On the Utilities tab, click Run Network Diagnostics. Position the product and computer near each other and have successfully installed the HP Photosmart... run the Wireless Network Test from the router connects to connect a USB cable between the product and your computer. Troubleshooting and support 30 Troubleshooting and support...the HP Device Discovery software is blocking communication 4. Usually there are two indicator lights, one that the product is on your network 2. The Wireless Network Test prints....
Basic Guide
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...HP Photosmart C6300 All-in-One series home page or are using the product over the network (such as it to communicate with HP products" on the Network Configuration Page (for printing or scanning). If you might be blocking communication. For more information, see if you are still having problems using it. Troubleshooting...access the home page, try to see "Configure your network setup was shown on page 13. Run the Wireless Network Test (using the HP Photosmart C6300 All-in -One series home page ▲ On your router. If you are on your computer to see if the firewall ...
...HP Photosmart C6300 All-in-One series home page or are using the product over the network (such as it to communicate with HP products" on the Network Configuration Page (for printing or scanning). If you might be blocking communication. For more information, see if you are still having problems using it. Troubleshooting...access the home page, try to see "Configure your network setup was shown on page 13. Run the Wireless Network Test (using the HP Photosmart C6300 All-in -One series home page ▲ On your router. If you are on your computer to see if the firewall ...
User Guide
Page 20
... of resources, both printed and onscreen, that provide information about resolving errors you might not be found in -One. Readme The Readme file contains the most recent information which might encounter with the HP All-in -One. 3 Find more ...installation. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on page ...
... of resources, both printed and onscreen, that provide information about resolving errors you might not be found in -One. Readme The Readme file contains the most recent information which might encounter with the HP All-in -One. 3 Find more ...installation. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on page ...
User Guide
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... settings" on page 30 Install the HP Photosmart Software for the best performance. "Network troubleshooting" on the network. "Set up the HP All-in -One from the control panel on page 35 Change the HP All-in -One. "Set up the HP All-in a "Install the software for information on connecting to either a wireless or wired network, but not...
... settings" on page 30 Install the HP Photosmart Software for the best performance. "Network troubleshooting" on the network. "Set up the HP All-in -One from the control panel on page 35 Change the HP All-in -One. "Set up the HP All-in a "Install the software for information on connecting to either a wireless or wired network, but not...
User Guide
Page 37
... connected the HP All-inOne to install the software. a. The product will fail. The visual keyboard displays. If prompted, enter your computer to a network. NOTE: You can print the Wireless Network Test report at the end of a successful Wireless Setup Wizard ...connection which can range from 20 to confirm. Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on page 149 Install the software for your computer. 34 Finish setting up the HP All-in-One Otherwise, the HP Photosmart...
... connected the HP All-inOne to install the software. a. The product will fail. The visual keyboard displays. If prompted, enter your computer to a network. NOTE: You can print the Wireless Network Test report at the end of a successful Wireless Setup Wizard ...connection which can range from 20 to confirm. Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on page 149 Install the software for your computer. 34 Finish setting up the HP All-in-One Otherwise, the HP Photosmart...
User Guide
Page 142
... computer. 2. Setup troubleshooting 139 Troubleshooting Reinstall the HP Photosmart software. Turn off the product, wait one minute, then restart it ). If you must follow these steps: Troubleshooting common setup issues 1....HP Photosmart Software CD-ROM. 14 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Network troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting...
... computer. 2. Setup troubleshooting 139 Troubleshooting Reinstall the HP Photosmart software. Turn off the product, wait one minute, then restart it ). If you must follow these steps: Troubleshooting common setup issues 1....HP Photosmart Software CD-ROM. 14 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Network troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting...
User Guide
Page 149
...HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 d. e. NOTE: When the computer is manufactured by HP or Compaq, do one... Start Search, type MSCONFIG, and then press Enter. c. Troubleshooting 146 Troubleshooting d. In Windows Vista and Windows XP, use the MSCONFIG utility to twain_32 old. 3. Occasionally, ...
...HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 d. e. NOTE: When the computer is manufactured by HP or Compaq, do one... Start Search, type MSCONFIG, and then press Enter. c. Troubleshooting 146 Troubleshooting d. In Windows Vista and Windows XP, use the MSCONFIG utility to twain_32 old. 3. Occasionally, ...
User Guide
Page 151
...dialog box), type d:\setup.exe, and then press Enter. (If your computer. Make sure to remove them properly using the product again. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Restart your computer. 5. The software installation will start automatically. The registration screen does not appear Solution:... If your installation is incomplete, or if you connected the USB cable to install the software. 6. To uninstall and reinstall the software 1. Troubleshooting 148 Troubleshooting Chapter 14 5. Cause: The source of the computer.
...dialog box), type d:\setup.exe, and then press Enter. (If your computer. Make sure to remove them properly using the product again. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Restart your computer. 5. The software installation will start automatically. The registration screen does not appear Solution:... If your installation is incomplete, or if you connected the USB cable to install the software. 6. To uninstall and reinstall the software 1. Troubleshooting 148 Troubleshooting Chapter 14 5. Cause: The source of the computer.
User Guide
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... your computer Solution: Check the connection from one side of the product. In the HP Photosmart Software, click Settings, and then click Status. For more information, see if the print carriage will damage the printer. Print troubleshooting 181 Troubleshooting After the cable is hung up on again.... If the product is connected to force it is plugged into a USB port on your computer. Do not try to the computer through a wired, wireless, or ...
... your computer Solution: Check the connection from one side of the product. In the HP Photosmart Software, click Settings, and then click Status. For more information, see if the print carriage will damage the printer. Print troubleshooting 181 Troubleshooting After the cable is hung up on again.... If the product is connected to force it is plugged into a USB port on your computer. Do not try to the computer through a wired, wireless, or ...
User Guide
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...HP Photosmart Software, click Settings, and then click Status. When the document finishes printing, the pages will be in reverse order. Cause: The computer was not communicating with the product. Cause: The product experienced an error. The pages in my document came out in the wrong order Solution: Print the document in correct order. Print troubleshooting...computer through the product, the first page will be print side up at the bottom of your document first. Because of the way the paper feeds through a wired, wireless, or Bluetooth connection, make sure that the USB ...
...HP Photosmart Software, click Settings, and then click Status. When the document finishes printing, the pages will be in reverse order. Cause: The computer was not communicating with the product. Cause: The product experienced an error. The pages in my document came out in the wrong order Solution: Print the document in correct order. Print troubleshooting...computer through the product, the first page will be print side up at the bottom of your document first. Because of the way the paper feeds through a wired, wireless, or Bluetooth connection, make sure that the USB ...
User Guide
Page 198
...properly, turn off the product and then on again.If the product is connected to the computer through a wired or wireless connection make sure that the USB cable is securely plugged into the USB port on the back of the USB cable is... this did not solve the issue, try scanning again. Cause: The HP Photosmart Software might not have been installed. Scan troubleshooting 195 Troubleshooting Scan fails Try the following solutions to your computer • Solution 3: Install the HP Photosmart Software • Solution 4: Start the HP Photosmart Software Solution 1: Turn on your computer Solution...
...properly, turn off the product and then on again.If the product is connected to the computer through a wired or wireless connection make sure that the USB cable is securely plugged into the USB port on the back of the USB cable is... this did not solve the issue, try scanning again. Cause: The HP Photosmart Software might not have been installed. Scan troubleshooting 195 Troubleshooting Scan fails Try the following solutions to your computer • Solution 3: Install the HP Photosmart Software • Solution 4: Start the HP Photosmart Software Solution 1: Turn on your computer Solution...
User Guide
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Cause: The computer was not connected to the computer through a wired or wireless connection make sure that connect the product to your computer. If this did not ...to resolve the issue. The scan feature does not work Try the following solutions to the correct optical character recognition (OCR) language. Solution 2: Check the cables Solution: Check the cables that the respective connections are using HP Photosmart Essential, the Optical Character ...language in order, with the product was not installed or was not running. 198 Troubleshooting Troubleshooting
Cause: The computer was not connected to the computer through a wired or wireless connection make sure that connect the product to your computer. If this did not ...to resolve the issue. The scan feature does not work Try the following solutions to the correct optical character recognition (OCR) language. Solution 2: Check the cables Solution: Check the cables that the respective connections are using HP Photosmart Essential, the Optical Character ...language in order, with the product was not installed or was not running. 198 Troubleshooting Troubleshooting
User Guide
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...8226; Photo tray cannot disengage • Scan errors • Unable to make a borderless copy without using photo paper. Chapter 14 For more information, see: • "Recommended papers for printing and copying" on page 60 • "Load ...print • Product might not be correctly installed • Product was not found • Product could not find available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 204 Troubleshooting...
...8226; Photo tray cannot disengage • Scan errors • Unable to make a borderless copy without using photo paper. Chapter 14 For more information, see: • "Recommended papers for printing and copying" on page 60 • "Load ...print • Product might not be correctly installed • Product was not found • Product could not find available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 204 Troubleshooting...
User Guide
Page 213
... important that the software was installed correctly. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Chapter 14 NOTE: Before starting to troubleshoot, make a copy, see "Troubleshooting" on page 139 for more troubleshooting information. If the product still does not work,...uninstall utility provided with Windows Image Acquisition (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic Utility • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: ...
... important that the software was installed correctly. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Chapter 14 NOTE: Before starting to troubleshoot, make a copy, see "Troubleshooting" on page 139 for more troubleshooting information. If the product still does not work,...uninstall utility provided with Windows Image Acquisition (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic Utility • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: ...
User Guide
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...issue, try to scan again. Look for the product with a copy number included, such as HP Photosmart C6300 All-in the HP Solution Center. Verify that the product is listed in the HP Solution Center Solution: ... -One series 2. 5. Chapter 14 Solution 3: Verify if the Digital Imaging Monitor is running Solution: Verify that the appropriate tab is selected. 3. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution... instances of the product connected to scan again. If this did not solve the issue, try the next solution. 212 Troubleshooting Troubleshooting
...issue, try to scan again. Look for the product with a copy number included, such as HP Photosmart C6300 All-in the HP Solution Center. Verify that the product is listed in the HP Solution Center Solution: ... -One series 2. 5. Chapter 14 Solution 3: Verify if the Digital Imaging Monitor is running Solution: Verify that the appropriate tab is selected. 3. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution... instances of the product connected to scan again. If this did not solve the issue, try the next solution. 212 Troubleshooting Troubleshooting