User Manual
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... Do I Error Messages General Troubleshooting Networking Troubleshooting Use Memory Card Get Support Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of the remaining topics, the help topics and is available when you select one of your photos. Copies Size Quality Lighter/Darker Preview Crop Paper Size Paper Type Margin...
... Do I Error Messages General Troubleshooting Networking Troubleshooting Use Memory Card Get Support Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of the remaining topics, the help topics and is available when you select one of your photos. Copies Size Quality Lighter/Darker Preview Crop Paper Size Paper Type Margin...
User Manual
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... you follow the steps in the Setup Guide in other publications. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in -One. Install the software to complete key tasks on page 109 in -One, including stepby-step instructions for setting up and using all features of the...learn how to load paper, insert a memory card, and replace ink. Find more information Find more information You can access a variety of resources, both printed and onscreen, that provide information about resolving errors you can get help and support from the HP Web site. topic ...
... you follow the steps in the Setup Guide in other publications. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in -One. Install the software to complete key tasks on page 109 in -One, including stepby-step instructions for setting up and using all features of the...learn how to load paper, insert a memory card, and replace ink. Find more information Find more information You can access a variety of resources, both printed and onscreen, that provide information about resolving errors you can get help and support from the HP Web site. topic ...
User Manual
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...troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors Troubleshooting tips This section contains the following : • Look at the display on the HP All-in-One. For information on communication problems involving a memory card, see "Memory card troubleshooting" on...; Information on paper • Clear paper jams Communication problems over a USB connection NOTE: For information on network communication problems, see if the USB cable works. Make sure the power cord is firmly connected to the HP All-in-One and plugged into...
...troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors Troubleshooting tips This section contains the following : • Look at the display on the HP All-in-One. For information on communication problems involving a memory card, see "Memory card troubleshooting" on...; Information on paper • Clear paper jams Communication problems over a USB connection NOTE: For information on network communication problems, see if the USB cable works. Make sure the power cord is firmly connected to the HP All-in-One and plugged into...
User Manual
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... menu. Connecting the USB cable before the software was connected before prompted can connect to the HP All-in-One with a USB cable is straightforward. Once you select determines the paper sizes shown on the display Cause: You might have selected the incorrect country/region when setting ...the incorrect language when setting up the HP All-in -One. During installation, do not plug in -One. For more information, see the Setup Guide that came with my computer Cause: The USB cable was installed. You can cause errors. Simply plug one end of the USB cable into the...
... menu. Connecting the USB cable before the software was connected before prompted can connect to the HP All-in-One with a USB cable is straightforward. Once you select determines the paper sizes shown on the display Cause: You might have selected the incorrect country/region when setting ...the incorrect language when setting up the HP All-in -One. During installation, do not plug in -One. For more information, see the Setup Guide that came with my computer Cause: The USB cable was installed. You can cause errors. Simply plug one end of the USB cable into the...
User Manual
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...paper jam, and then follow the prompts on the display or the computer screen to drive letter D, enter the appropriate drive letter. Remove any objects that an unknown error has occurred • The registration screen does not appear • Uninstall and reinstall the software • Missing HP Photosmart...red X appears on the USB connect prompt • I received a message on the display about a paper jam or a blocked print head assembly Cause: The HP All-in-One has a paper jam. The minimum system checks screen appears Cause: Your system does not meet the minimum requirements to run...
...paper jam, and then follow the prompts on the display or the computer screen to drive letter D, enter the appropriate drive letter. Remove any objects that an unknown error has occurred • The registration screen does not appear • Uninstall and reinstall the software • Missing HP Photosmart...red X appears on the USB connect prompt • I received a message on the display about a paper jam or a blocked print head assembly Cause: The HP All-in-One has a paper jam. The minimum system checks screen appears Cause: Your system does not meet the minimum requirements to run...
User Manual
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... problems over a USB connection" on the HP All-in -One. Cause: The HP All-in the input tray. In the HP Photosmart Software, click Status. Solution: Look at the On button located on the HP All-in -One. Solution: Load paper in -One experienced an error. Press the On button to the computer, communication errors can occur. For more information, see...
... problems over a USB connection" on the HP All-in -One. Cause: The HP All-in the input tray. In the HP Photosmart Software, click Status. Solution: Look at the On button located on the HP All-in -One. Solution: Load paper in -One experienced an error. Press the On button to the computer, communication errors can occur. For more information, see...
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...HP All-in -One as shown below. Cause: The HP All-in-One is not properly connected to the computer, communication errors can set the HP All-in -One. Some documents take a long time to turn on page 109 Cause: The HP All-in -One. Solution: If the HP All-in-One is busy with the HP All-in -One has a paper...the selected printer in your computer to see : "Communication problems over a USB connection" on the HP All-in -One completes the current task. In the HP Photosmart Software, click Status. Print troubleshooting 135 Troubleshooting If nothing has printed several minutes after you sent ...
...HP All-in -One as shown below. Cause: The HP All-in-One is not properly connected to the computer, communication errors can set the HP All-in -One. Some documents take a long time to turn on page 109 Cause: The HP All-in -One. Solution: If the HP All-in-One is busy with the HP All-in -One has a paper...the selected printer in your computer to see : "Communication problems over a USB connection" on the HP All-in -One completes the current task. In the HP Photosmart Software, click Status. Print troubleshooting 135 Troubleshooting If nothing has printed several minutes after you sent ...
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...; Memory is full • Scanner failure • Photo tray problem • Photo tray cannot engage Errors 149 Troubleshooting The image is cropped when I make a borderless copy Cause: The HP All-in-One cropped some of the image around the margins of the copy to achieve a borderless print without cropping the edges, use ...categories of messages on the right front corner of the original. For more information, see: • "Resize an original to fit onto letter or A4 paper" on page 91 • "Resize an original using custom settings" on page 91 Cause: The original is larger than the...
...; Memory is full • Scanner failure • Photo tray problem • Photo tray cannot engage Errors 149 Troubleshooting The image is cropped when I make a borderless copy Cause: The HP All-in-One cropped some of the image around the margins of the copy to achieve a borderless print without cropping the edges, use ...categories of messages on the right front corner of the original. For more information, see: • "Resize an original to fit onto letter or A4 paper" on page 91 • "Resize an original using custom settings" on page 91 Cause: The original is larger than the...
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Mechanism error Cause: The HP All-in the photo tray, remove the paper, 150 Troubleshooting Troubleshooting Remove any packing materials), and then turn it on again. Chapter 14 • Photo tray cannot disengage • Two-sided printing accessory ... interrupted your scan. Solution: To find support and warranty information, go to www.hp.com/support. For more paper in -One on calling for technical support. Solution: Turn the HP All-in-One off the HP All-in-One and then turn the HP All-in the photo tray. Memory is full Cause: The document you are blocking...
Mechanism error Cause: The HP All-in the photo tray, remove the paper, 150 Troubleshooting Troubleshooting Remove any packing materials), and then turn it on again. Chapter 14 • Photo tray cannot disengage • Two-sided printing accessory ... interrupted your scan. Solution: To find support and warranty information, go to www.hp.com/support. For more paper in -One on calling for technical support. Solution: Turn the HP All-in-One off the HP All-in-One and then turn the HP All-in the photo tray. Memory is full Cause: The document you are blocking...
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...pushed all the way down. Push the output tray all the way in. Solution: If the photo paper is no higher than the top of the HP All-in . Cause: You might be too much paper loaded in the photo tray. Photo tray cannot engage Cause: The photo tray might be lowered all... correctly in the photo tray. Cause: Two or more pieces of photo paper at a time. Cause: The photo tray cannot engage or disengage. Errors 151 Reload the paper into the photo tray. Solution: Load one sheet of paper might not be using the printer in a plastic bag and gently bend it does not stick ...
...pushed all the way down. Push the output tray all the way in. Solution: If the photo paper is no higher than the top of the HP All-in . Cause: You might be too much paper loaded in the photo tray. Photo tray cannot engage Cause: The photo tray might be lowered all... correctly in the photo tray. Cause: Two or more pieces of photo paper at a time. Cause: The photo tray cannot engage or disengage. Errors 151 Reload the paper into the photo tray. Solution: Load one sheet of paper might not be using the printer in a plastic bag and gently bend it does not stick ...
User Manual
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... cannot recognize a FAT32 formatted card. Solution: If the HP All-in the input tray, remove the paper, tap the stack of paper-related error messages: • Cannot load paper from the computer. Cause: The file system is paper in -One is a list of paper against a flat surface, and reload the paper into the input tray. If there is corrupted...
... cannot recognize a FAT32 formatted card. Solution: If the HP All-in the input tray, remove the paper, tap the stack of paper-related error messages: • Cannot load paper from the computer. Cause: The file system is paper in -One is a list of paper against a flat surface, and reload the paper into the input tray. If there is corrupted...
User Manual
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... chosen for the photo is larger than the paper loaded. If the display is blank and the On button is not lit, the HP All-in -One is turned off . and connection-related error messages: • Communication test failed • HP All-in-One not found • Improper shutdown •... Two-way communication lost Communication test failed Cause: The HP All-in -One is turned off . Errors 159 Troubleshooting Solution: Change the print setting or load the appropriate paper in -One. Press the On button to turn on the control panel of power- Solution: Look...
... chosen for the photo is larger than the paper loaded. If the display is blank and the On button is not lit, the HP All-in -One is turned off . and connection-related error messages: • Communication test failed • HP All-in-One not found • Improper shutdown •... Two-way communication lost Communication test failed Cause: The HP All-in -One is turned off . Errors 159 Troubleshooting Solution: Change the print setting or load the appropriate paper in -One. Press the On button to turn on the control panel of power- Solution: Look...
User Manual
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...Cannot print Cause: The indicated ink cartridge(s) are out of paper is loaded in -One. Load unused plain white letter or A4 paper into the input tray, and then press OK on page 99 162 Troubleshooting Troubleshooting The HP All-in the input tray when the printer aligns, the ... Calibration error Cause: An incorrect type of ink. Solution: Replace the indicated ink cartridge(s) immediately so that came with the appropriate ink cartridges for all the ink cartridges that the HP All-in-One supports, see the printed documentation that you have color or photo paper loaded in -One cannot ...
...Cannot print Cause: The indicated ink cartridge(s) are out of paper is loaded in -One. Load unused plain white letter or A4 paper into the input tray, and then press OK on page 99 162 Troubleshooting Troubleshooting The HP All-in the input tray when the printer aligns, the ... Calibration error Cause: An incorrect type of ink. Solution: Replace the indicated ink cartridge(s) immediately so that came with the appropriate ink cartridges for all the ink cartridges that the HP All-in-One supports, see the printed documentation that you have color or photo paper loaded in -One cannot ...
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Errors 167 Troubleshooting Solution: If you have color or photo paper loaded in the input tray when you might fail. Cause: The print head assembly or sensor is estimated to be low on the display or ... technical support. Replace the indicated ink cartridge(s) or follow the prompts on ink and might be replaced soon. Solution: Contact HP support. Solution: Load unused plain white letter or A4 paper in -One performs a periodic maintenance procedure to ensure excellent print quality. The ink in these ink cartridges is specially formulated to mix...
Errors 167 Troubleshooting Solution: If you have color or photo paper loaded in the input tray when you might fail. Cause: The print head assembly or sensor is estimated to be low on the display or ... technical support. Replace the indicated ink cartridge(s) or follow the prompts on ink and might be replaced soon. Solution: Contact HP support. Solution: Load unused plain white letter or A4 paper in -One performs a periodic maintenance procedure to ensure excellent print quality. The ink in these ink cartridges is specially formulated to mix...
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... load 39 hardware address (802.3 wired) 27 help menu 10 hostname 27, 29 HP Instant Share send a scan 83 HP Photosmart send images 70 I images crop 73 edit scanned 82 rotate 73 scan 79 send ... sprays inside HP All-in- One 138 ink cartridge failure 164 ink cartridges check ink levels 98 clean contacts 104 damaged 163 empty 164 error message 168 error messages 161 expired 164 HP ink depleted 165...transfers 59 J jams, paper 43, 116 L labels load 42 specifications 175 landscape orientation 49 language, set 15 left arrow 8 legal paper copy 86 load 37 specifications 175 letter paper copy 87 load 37 ...
... load 39 hardware address (802.3 wired) 27 help menu 10 hostname 27, 29 HP Instant Share send a scan 83 HP Photosmart send images 70 I images crop 73 edit scanned 82 rotate 73 scan 79 send ... sprays inside HP All-in- One 138 ink cartridge failure 164 ink cartridges check ink levels 98 clean contacts 104 damaged 163 empty 164 error message 168 error messages 161 expired 164 HP ink depleted 165...transfers 59 J jams, paper 43, 116 L labels load 42 specifications 175 landscape orientation 49 language, set 15 left arrow 8 legal paper copy 86 load 37 specifications 175 letter paper copy 87 load 37 ...
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See paper Media Access Control (MAC) address 27 memory cards digital camera cannot read 139 e-mail photos 70 error message 154 file unreadable 152 HP All-in-Onecannot read 139 inaccessible 141 insert 71 photos missing 152 read or write error 141 save files to computer 71 scan to 81 share photos ... phone numbers, support 170 phone support 171 phone support period period for support 171 photo photosmart express menu 10 Photo browsing 16 photo paper copy 87 load 38 specifications 175 photos add a frame 72 add color effect 72 adjust brightness 72 crop 73 e-mail 70 edit scanned 82 flip horizontal 72...
See paper Media Access Control (MAC) address 27 memory cards digital camera cannot read 139 e-mail photos 70 error message 154 file unreadable 152 HP All-in-Onecannot read 139 inaccessible 141 insert 71 photos missing 152 read or write error 141 save files to computer 71 scan to 81 share photos ... phone numbers, support 170 phone support 171 phone support period period for support 171 photo photosmart express menu 10 Photo browsing 16 photo paper copy 87 load 38 specifications 175 photos add a frame 72 add color effect 72 adjust brightness 72 crop 73 e-mail 70 edit scanned 82 flip horizontal 72...
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...59 labels 60 margins incorrect 136, 137 meaningless characters 134 multiple pages on one sheet 57 nothing happens 134 on photo paper 53 posters 61 preview 50 print options 46, 50 quality, troubleshoot 124,...print head, blocked 116 print quality 48 print settings brightness 49 color tone 49 layout 49 orientation 49 paper size 46 paper type 47 print quality 123 quality 48 reduce/enlarge 49 resizing options... scan options error 155 page layout incorrect 144 photos 79, 80 preview image, edit 82 save to computer 80 save to memory card 81 scan specifications 176 send using HP Photosmart Share 83 share...
...59 labels 60 margins incorrect 136, 137 meaningless characters 134 multiple pages on one sheet 57 nothing happens 134 on photo paper 53 posters 61 preview 50 print options 46, 50 quality, troubleshoot 124,...print head, blocked 116 print quality 48 print settings brightness 49 color tone 49 layout 49 orientation 49 paper size 46 paper type 47 print quality 123 quality 48 reduce/enlarge 49 resizing options... scan options error 155 page layout incorrect 144 photos 79, 80 preview image, edit 82 save to computer 80 save to memory card 81 scan specifications 176 send using HP Photosmart Share 83 share...
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... blocked print head 116 fax problems 124, 125 hardware installation 112 incorrect measurements 114 jams, paper 43, 116 language, display 114 network setup 120 printer alignment 115 software installation 116 USB ...cable 114 troubleshooting cannot find the file or item 142 communication problems 109 copy 145 error messages 149 filename appears as gibberish 141 memory card 139 others on network can access ...reinstall 118 troubleshoot 116 uninstall 118 speed copy 88 print 48 start copy black 8 start copy color 8 status, network 27 stop copy 93 print job 62 scan 83 Store Demo 17 subnet mask...
... blocked print head 116 fax problems 124, 125 hardware installation 112 incorrect measurements 114 jams, paper 43, 116 language, display 114 network setup 120 printer alignment 115 software installation 116 USB ...cable 114 troubleshooting cannot find the file or item 142 communication problems 109 copy 145 error messages 149 filename appears as gibberish 141 memory card 139 others on network can access ...reinstall 118 troubleshoot 116 uninstall 118 speed copy 88 print 48 start copy black 8 start copy color 8 status, network 27 stop copy 93 print job 62 scan 83 Store Demo 17 subnet mask...