User Guide
Page 146
...; If the end of the document lid; If the problem persists, you receive a low-ink warning message, consider having a replacement cartridge available to www.hp.com/support. Print quality troubleshooting 143 Troubleshooting For more information, see: • "Clean the lid backing" on page 115 • "...glass" on page 115 Cause: Debris might need to be stuck on the glass or on calling for technical support. When you might be cleaned or there was damaged. You can also remove the indicated print cartridge and print using ink-backup mode. this causes poor copy quality...
...; If the end of the document lid; If the problem persists, you receive a low-ink warning message, consider having a replacement cartridge available to www.hp.com/support. Print quality troubleshooting 143 Troubleshooting For more information, see: • "Clean the lid backing" on page 115 • "...glass" on page 115 Cause: Debris might need to be stuck on the glass or on calling for technical support. When you might be cleaned or there was damaged. You can also remove the indicated print cartridge and print using ink-backup mode. this causes poor copy quality...
User Guide
Page 156
... is stuck, forcing it to move freely from the product to the other end of the product. Print troubleshooting 153 Troubleshooting In the HP Photosmart Software..., click Settings, and then click Status. If this did not solve the issue, try the next solution. Make sure the other . Solution 9: Check the connection from the product to your computer Solution: Check the connection from one...has printed several minutes after you sent a print job to force the print cartridge carriage. Cause: The computer was not communicating with the product. If this ...
... is stuck, forcing it to move freely from the product to the other end of the product. Print troubleshooting 153 Troubleshooting In the HP Photosmart Software..., click Settings, and then click Status. If this did not solve the issue, try the next solution. Make sure the other . Solution 9: Check the connection from the product to your computer Solution: Check the connection from one...has printed several minutes after you sent a print job to force the print cartridge carriage. Cause: The computer was not communicating with the product. If this ...
User Guide
Page 159
...after you sent a print job to the product, check the product display to see if the print cartridge carriage will move freely Solution: Unplug the power cable if it to see if there are any ...this did not solve the issue, try the next solution. Solution 6: Remove all cancelled print jobs from one or both of the printer to the product. • Shut down the product, restart the computer, ... from the queue Solution: A print job might remain in the queue, try to force it is stuck, forcing it to delete the job from printing. Try to move if it has been cancelled. If...
...after you sent a print job to the product, check the product display to see if the print cartridge carriage will move freely Solution: Unplug the power cable if it to see if there are any ...this did not solve the issue, try the next solution. Solution 6: Remove all cancelled print jobs from one or both of the printer to the product. • Shut down the product, restart the computer, ... from the queue Solution: A print job might remain in the queue, try to force it is stuck, forcing it to delete the job from printing. Try to move if it has been cancelled. If...
User Guide
Page 186
... 4: Verify that is properly connected to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the front Solution: Turn off the product... and open the print cartridge door to resolve the issue. Gently remove any paper that the product is stuck between the rollers, and then turn on page 131 Cause: The product had a paper jam.
... 4: Verify that is properly connected to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the front Solution: Turn off the product... and open the print cartridge door to resolve the issue. Gently remove any paper that the product is stuck between the rollers, and then turn on page 131 Cause: The product had a paper jam.
User Guide
Page 187
If the carriage is stuck, forcing it to move if it is not already unplugged. Plug the power cord directly... a grounded (three-prong) power plug. 3. Chapter 14 Solution 3: Make sure the print carriage can move freely from one side of the printer to the other. Make sure that the product is firmly connected to a suitable power source 1. ... move freely Solution: Unplug the power cable if it is connected to force the print cartridge carriage. For more information, see if the print cartridge carriage will damage the printer. If this did not solve the issue, try to force...
If the carriage is stuck, forcing it to move if it is not already unplugged. Plug the power cord directly... a grounded (three-prong) power plug. 3. Chapter 14 Solution 3: Make sure the print carriage can move freely from one side of the printer to the other. Make sure that the product is firmly connected to a suitable power source 1. ... move freely Solution: Unplug the power cable if it is connected to force the print cartridge carriage. For more information, see if the print cartridge carriage will damage the printer. If this did not solve the issue, try to force...
User Guide
Page 192
...region, and then click Contact HP for information on calling for service. Memory is not curled • Solution 6: Load one sheet of paper are blocking the print carriage (including any objects that are not stuck together • Solution 5: Make...you were copying exceeded the memory of the software. Photo tray problem Try the following solutions to : www.hp.com/support. Cause: The print carriage was blocked. Follow the prompts on the product again. Cause: The... Solution: Turn off the product and open the print cartridge door to continue. Firmware revision mismatch Solution: Contact...
...region, and then click Contact HP for information on calling for service. Memory is not curled • Solution 6: Load one sheet of paper are blocking the print carriage (including any objects that are not stuck together • Solution 5: Make...you were copying exceeded the memory of the software. Photo tray problem Try the following solutions to : www.hp.com/support. Cause: The print carriage was blocked. Follow the prompts on the product again. Cause: The... Solution: Turn off the product and open the print cartridge door to continue. Firmware revision mismatch Solution: Contact...
User Guide
Page 249
Do not try to force it to move if it to move will move freely Solution: Unplug the power cable if it is stuck, forcing it is stuck between the rollers, and then turn on the product again. Cause: The print carriage had a paper jam. Chapter 14 Solution 1: Clear the paper jam from... is hung up on page 131 Cause: The product had stalled. Solution 3: Make sure the print carriage can move freely from one side of the printer to force the print cartridge carriage. If the carriage is not already unplugged. If this did not solve the issue, try the next solution. If this...
Do not try to force it to move if it to move will move freely Solution: Unplug the power cable if it is stuck, forcing it is stuck between the rollers, and then turn on the product again. Cause: The print carriage had a paper jam. Chapter 14 Solution 1: Clear the paper jam from... is hung up on page 131 Cause: The product had stalled. Solution 3: Make sure the print carriage can move freely from one side of the printer to force the print cartridge carriage. If the carriage is not already unplugged. If this did not solve the issue, try the next solution. If this...