Reference Guide
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English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn on . Check the power cord. • Make sure... On button again during this time, you might turn on but still does not work, then there might be a problem with the power outlet. • If you plugged the product into a power outlet. • Test the power ...the onscreen instructions to print, or the Windows software installation fails: 1. Make sure that you are still having a problem, contact HP support for the product to turn on . The product might take a few minutes for service. Go to it ...
English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn on . Check the power cord. • Make sure... On button again during this time, you might turn on but still does not work, then there might be a problem with the power outlet. • If you plugged the product into a power outlet. • Test the power ...the onscreen instructions to print, or the Windows software installation fails: 1. Make sure that you are still having a problem, contact HP support for the product to turn on . The product might take a few minutes for service. Go to it ...
Reference Guide
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...CD and then double-click HP Installer. 3. Follow the onscreen instructions. Wireless connections Step 1: Determine if the product is unable to find your computer's CD drive. 2. To run the Wireless Network Test 1. Network Troubleshooting Use this section to solve problems you have a wireless ... 1. If you might encounter when setting up a network connection. Press button next to Run Wireless Network Test. Disconnect the HP Photosmart from your computer. 2. English Troubleshooting Mac If you are unable to print, uninstall and reinstall the software: Note: The uninstaller removes ...
...CD and then double-click HP Installer. 3. Follow the onscreen instructions. Wireless connections Step 1: Determine if the product is unable to find your computer's CD drive. 2. To run the Wireless Network Test 1. Network Troubleshooting Use this section to solve problems you have a wireless ... 1. If you might encounter when setting up a network connection. Press button next to Run Wireless Network Test. Disconnect the HP Photosmart from your computer. 2. English Troubleshooting Mac If you are unable to print, uninstall and reinstall the software: Note: The uninstaller removes ...
Reference Guide
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...network. you will need to follow the prompts to resolve some common issues that can keep the product from www.hp.com/go/networksetup that may have a router problem. English Troubleshooting Step 2: If you determined in Step 1 that the product is not connected to a network and... installation and can successfully finish the installation. Here is how to correct the problem, and then try again. 3. Make sure that will be blocking communication. Being connected to which the HP Photosmart is finished, you can provide messaging about what may be blocked by turning the ...
...network. you will need to follow the prompts to resolve some common issues that can keep the product from www.hp.com/go/networksetup that may have a router problem. English Troubleshooting Step 2: If you determined in Step 1 that the product is not connected to a network and... installation and can successfully finish the installation. Here is how to correct the problem, and then try again. 3. Make sure that will be blocking communication. Being connected to which the HP Photosmart is finished, you can provide messaging about what may be blocked by turning the ...
Reference Guide
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..., and then turn them back on in the exceptions list of the HP Photosmart from the network configuration report. 3. Press button next to Print Network Configuration Page. 2. To run the Network Diagnostic tool. Make sure the following files are experiencing problems such as not being able to print, try the following instructions: 1. Press...
..., and then turn them back on in the exceptions list of the HP Photosmart from the network configuration report. 3. Press button next to Print Network Configuration Page. 2. To run the Network Diagnostic tool. Make sure the following files are experiencing problems such as not being able to print, try the following instructions: 1. Press...
User Guide
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... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 ...cartridges Check the estimated ink levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information 51 12 Solve a problem HP support ...53 Setup troubleshooting ...54 Print troubleshooting ...60 Print quality troubleshooting ...64 Memory card troubleshooting 65 Copy troubleshooting ...67 Scan troubleshooting...
... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 ...cartridges Check the estimated ink levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information 51 12 Solve a problem HP support ...53 Setup troubleshooting ...54 Print troubleshooting ...60 Print quality troubleshooting ...64 Memory card troubleshooting 65 Copy troubleshooting ...67 Scan troubleshooting...
User Guide
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...for a network connection" on each computer that came with an ad hoc network profile, consult the Help file for your computer Operating System for the HP Photosmart and the wireless radio on your computer. OR ▲ Use an ad hoc network profile on your computer, connect to a network 7 However, ...CD-ROM drive. 2. Insert the product Software CD in a lower level of network security and possibly reduced performance when compared to correct the problem, and then try again. 3. Once connected, you do not have a wireless router or access point but do have a wireless radio on the ...
...for a network connection" on each computer that came with an ad hoc network profile, consult the Help file for your computer Operating System for the HP Photosmart and the wireless radio on your computer. OR ▲ Use an ad hoc network profile on your computer, connect to a network 7 However, ...CD-ROM drive. 2. Insert the product Software CD in a lower level of network security and possibly reduced performance when compared to correct the problem, and then try again. 3. Once connected, you do not have a wireless router or access point but do have a wireless radio on the ...
User Guide
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...network drive on your operating system, the amount of available space, and the processor speed of the reserved drive letters and you will use one of your computer. 2. NOTE: Installation time can range from 20 to the network. Insert the Windows CD that will not be prompted to... the product Software CD in the box. When you will attempt to connect to the network. 3. If the HP Photosmart has not been connected to a network, follow the prompts to correct the problem, and then try to access that your computer and follow the instructions. If a dialog box about firewalls appears,...
...network drive on your operating system, the amount of available space, and the processor speed of the reserved drive letters and you will use one of your computer. 2. NOTE: Installation time can range from 20 to the network. Insert the Windows CD that will not be prompted to... the product Software CD in the box. When you will attempt to connect to the network. 3. If the HP Photosmart has not been connected to a network, follow the prompts to correct the problem, and then try to access that your computer and follow the instructions. If a dialog box about firewalls appears,...
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...: • Product name (HP Photosmart C4700 series) • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to www.hp.com/support. Standard phone company charges apply. Solve a problem 53 This section contains the ...phone support period Phone support period One year of phone support is available in front of the computer and the product. Solve a problem 12 Solve a problem This section contains the following topics: • Phone support period • Placing a call Call HP support while you re-create it?...
...: • Product name (HP Photosmart C4700 series) • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to www.hp.com/support. Standard phone company charges apply. Solve a problem 53 This section contains the ...phone support period Phone support period One year of phone support is available in front of the computer and the product. Solve a problem 12 Solve a problem This section contains the following topics: • Phone support period • Placing a call Call HP support while you re-create it?...
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...Extended service plans are available for the HP Photosmart at the HP online support Web site: www.hp.com/support. If you connected the product to your computer before the product software is available from the computer. 2. Contact your HP dealer or call the support phone number... screen. Reinstall the HP Photosmart software. For more about the time that this situation (such as a thunderstorm, product was moved, etc.)? Disconnect the USB cable from HP at about support options. Turn off the product, wait one minute, then restart it. 5. Solve a problem Chapter 12 ◦...
...Extended service plans are available for the HP Photosmart at the HP online support Web site: www.hp.com/support. If you connected the product to your computer before the product software is available from the computer. 2. Contact your HP dealer or call the support phone number... screen. Reinstall the HP Photosmart software. For more about the time that this situation (such as a thunderstorm, product was moved, etc.)? Disconnect the USB cable from HP at about support options. Turn off the product, wait one minute, then restart it. 5. Solve a problem Chapter 12 ◦...
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... by the software installation screen, you connected the USB cable to Programs or All Programs, HP, Photosmart C4700 series, and then clicking Product Registration. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: It is incomplete, or if you...product from your computer. Follow the onscreen instructions. 5. Restart your computer. 2. Solve a problem The registration screen does not appear Solution: You can download the software from www.hp.com/support. 7. Cause: The registration screen did not launch automatically. NOTE: If you ...
... by the software installation screen, you connected the USB cable to Programs or All Programs, HP, Photosmart C4700 series, and then clicking Product Registration. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: It is incomplete, or if you...product from your computer. Follow the onscreen instructions. 5. Restart your computer. 2. Solve a problem The registration screen does not appear Solution: You can download the software from www.hp.com/support. 7. Cause: The registration screen did not launch automatically. NOTE: If you ...
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...Solution: If there is loaded in the paper tray when you are still noticing a problem, print a self-test report to replace the print cartridges. If the problem persists, you have colored paper loaded in the paper tray, then press OK. Recycle or discard the page... the Device Services tab. 5. To clean the print cartridges from the HP Photosmart Software 1. The product prints a print cartridge alignment sheet. 7. Chapter 12 Cause: The paper was loaded incorrectly. The Printer Toolbox appears. 4. Solve a problem Check product Follow these steps. • Step 1: Align the print ...
...Solution: If there is loaded in the paper tray when you are still noticing a problem, print a self-test report to replace the print cartridges. If the problem persists, you have colored paper loaded in the paper tray, then press OK. Recycle or discard the page... the Device Services tab. 5. To clean the print cartridges from the HP Photosmart Software 1. The product prints a print cartridge alignment sheet. 7. Chapter 12 Cause: The paper was loaded incorrectly. The Printer Toolbox appears. 4. Solve a problem Check product Follow these steps. • Step 1: Align the print ...
User Guide
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This can cause poor-quality scans. Solve a problem Text is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69 Cause: Debris might have been stuck on the glass or on the back of the document lid. Solution 2: Clean the glass and ...
This can cause poor-quality scans. Solve a problem Text is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69 Cause: Debris might have been stuck on the glass or on the back of the document lid. Solution 2: Clean the glass and ...
User Guide
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Follow the onscreen instructions and the setup instructions that came with the product. Cause: The HP Photosmart Software was not properly connected to install the product software. 3. Solution 2: Check the connection from the ...off the product and then on your computer Solution 1: Install the HP Photosmart Software Solution: Install the product software that came with the product. Solve a problem Missing HP Photosmart Software Try the following solutions. • Solution 1: Install the HP Photosmart Software • Solution 2: Check the connection from the product ...
Follow the onscreen instructions and the setup instructions that came with the product. Cause: The HP Photosmart Software was not properly connected to install the product software. 3. Solution 2: Check the connection from the ...off the product and then on your computer Solution 1: Install the HP Photosmart Software Solution: Install the product software that came with the product. Solve a problem Missing HP Photosmart Software Try the following solutions. • Solution 1: Install the HP Photosmart Software • Solution 2: Check the connection from the product ...
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...Check to your digital camera. If this does not work , retake the photos with your computer, try printing those files by using the HP Photosmart Software. Cause: No photos were found Try the following is a list of file-related error messages: • Error reading or writing the... a problem Chapter 12 File messages The following solutions. • Solution 1: Reinsert the memory card • Solution 2: Print photos from the computer Solution: Take some photos with your computer, try printing those files by using the HP Photosmart Software. If this did not solve the issue, try ...
...Check to your digital camera. If this does not work , retake the photos with your computer, try printing those files by using the HP Photosmart Software. Cause: No photos were found Try the following is a list of file-related error messages: • Error reading or writing the... a problem Chapter 12 File messages The following solutions. • Solution 1: Reinsert the memory card • Solution 2: Print photos from the computer Solution: Take some photos with your computer, try printing those files by using the HP Photosmart Software. If this did not solve the issue, try ...
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...digital camera. Errors 73 Invalid file name Solution: Make sure that you that the images on the memory card are not using the HP Photosmart Software. Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in your digital camera. The copies might ...have previously transferred the photos from the computer. Solve a problem File not found Solution: Close some applications and try the next solution. If the file system on the inserted memory card were damaged....
...digital camera. Errors 73 Invalid file name Solution: Make sure that you that the images on the memory card are not using the HP Photosmart Software. Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in your digital camera. The copies might ...have previously transferred the photos from the computer. Solve a problem File not found Solution: Close some applications and try the next solution. If the file system on the inserted memory card were damaged....
User Guide
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...not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Hold the print cartridge by its sides. 7. Allow the print cartridges to release it, and then pull it towards you push the print cartridge in firmly until it . 6. Solve a problem 3. Dip a clean foam rubber swab...both print cartridges at a time. Make sure you out of the slot. Remove and clean each print cartridge one at the same time. Clean only the copper-colored contacts. Lightly press down on top, and insert the print cartridge back into place. Inspect the print cartridge ...
...not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Hold the print cartridge by its sides. 7. Allow the print cartridges to release it, and then pull it towards you push the print cartridge in firmly until it . 6. Solve a problem 3. Dip a clean foam rubber swab...both print cartridges at a time. Make sure you out of the slot. Remove and clean each print cartridge one at the same time. Clean only the copper-colored contacts. Lightly press down on top, and insert the print cartridge back into place. Inspect the print cartridge ...
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...print carriage moves to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) Errors 85 Lightly press down on the product and open the print cartridge door. Remove and clean each print cartridge one at the same time. Hold the print cartridge by its ... leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from the back of the slot. If the problem persists, clean the copper-colored contacts of the print cartridges are ...
...print carriage moves to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) Errors 85 Lightly press down on the product and open the print cartridge door. Remove and clean each print cartridge one at the same time. Hold the print cartridge by its ... leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from the back of the slot. If the problem persists, clean the copper-colored contacts of the print cartridges are ...
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...one at the same time. Hold the print cartridge by its sides. 7. Clean only the copper-colored contacts. Make sure you out of the product. 3. Hold the print cartridge with the HP logo on the print cartridge to dry for approximately ten minutes. 1 Copper-colored... contacts 2 Ink nozzles (do not clean) 8. Do not leave a print cartridge outside the HP Photosmart... or lint-free cloth into place. 90 Solve a problem Solve a problem Chapter 12 2. NOTE: Do not remove both print cartridges at a time...
...one at the same time. Hold the print cartridge by its sides. 7. Clean only the copper-colored contacts. Make sure you out of the product. 3. Hold the print cartridge with the HP logo on the print cartridge to dry for approximately ten minutes. 1 Copper-colored... contacts 2 Ink nozzles (do not clean) 8. Do not leave a print cartridge outside the HP Photosmart... or lint-free cloth into place. 90 Solve a problem Solve a problem Chapter 12 2. NOTE: Do not remove both print cartridges at a time...
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...cartridge one at the same time. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from the back of the product. 3. Clean only the copper-colored contacts. Do not leave a print cartridge outside the HP Photosmart for ...more than 30 minutes. 4. Hold the print cartridge by its sides. 7. The print carriage moves to release it, and then pull it . 6. Solve a problem To clean the print cartridge contacts...
...cartridge one at the same time. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from the back of the product. 3. Clean only the copper-colored contacts. Do not leave a print cartridge outside the HP Photosmart for ...more than 30 minutes. 4. Hold the print cartridge by its sides. 7. The print carriage moves to release it, and then pull it . 6. Solve a problem To clean the print cartridge contacts...