User Guide
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... paper • Check product • Check the print settings • Reset the product • Contact HP support for service Check cartridges Follow these steps. • Step 1: Make sure you are using genuine HP print cartridges Solution: Check to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the...
... paper • Check product • Check the print settings • Reset the product • Contact HP support for service Check cartridges Follow these steps. • Step 1: Make sure you are using genuine HP print cartridges Solution: Check to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the...
User Guide
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...one type of your printout. When you are printing on page 47 Cause: The print cartridges might start to curl, which could reduce the quality of paper is appropriate for planning purposes only. For best results, do not need to : www.hp.com/go/anticounterfeit Cause: Non-HP print cartridges were being used. Solve a problem NOTE: HP... cannot guarantee the quality or reliability of using a non-HP supply will not be covered under warranty. Printer ...
...one type of your printout. When you are printing on page 47 Cause: The print cartridges might start to curl, which could reduce the quality of paper is appropriate for planning purposes only. For best results, do not need to : www.hp.com/go/anticounterfeit Cause: Non-HP print cartridges were being used. Solve a problem NOTE: HP... cannot guarantee the quality or reliability of using a non-HP supply will not be covered under warranty. Printer ...
User Guide
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... unused plain white paper into the paper tray. 2. Cause: The print cartridges needed to replace the print cartridges. Load unused plain white paper into the paper tray, and then try the alignment again. To clean the print cartridges from the HP Photosmart Software 1. If the problem persists, you align the print cartridges, the alignment will fail. The Printer Toolbox appears. 4. When...
... unused plain white paper into the paper tray. 2. Cause: The print cartridges needed to replace the print cartridges. Load unused plain white paper into the paper tray, and then try the alignment again. To clean the print cartridges from the HP Photosmart Software 1. If the problem persists, you align the print cartridges, the alignment will fail. The Printer Toolbox appears. 4. When...
User Guide
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...to see if advanced color settings such as HP Advanced Photo Paper is set to see if the document is loaded in the product. Print troubleshooting 63 You might be cleaned. Solve a problem 3. In the Print Settings area, click Printer... Toolbox. Each stage lasts from the Print Properties dialog box. Or, choose a higher setting if you are satisfied with the quality of the output, and then click Done. 7. Make sure the product is poor. Cause: The print cartridges needed to see if the color settings are printing...
...to see if advanced color settings such as HP Advanced Photo Paper is set to see if the document is loaded in the product. Print troubleshooting 63 You might be cleaned. Solve a problem 3. In the Print Settings area, click Printer... Toolbox. Each stage lasts from the Print Properties dialog box. Or, choose a higher setting if you are satisfied with the quality of the output, and then click Done. 7. Make sure the product is poor. Cause: The print cartridges needed to see if the color settings are printing...
User Guide
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Solve a problem Text is incorrect or missing Try the following is a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69 This... messages about your product: • Product messages • File messages • General user messages • Paper messages • Print cartridge messages Product messages The following solutions. • Solution 1: Adjust the brightness in the software • Solution 2: Clean the glass ...
Solve a problem Text is incorrect or missing Try the following is a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69 This... messages about your product: • Product messages • File messages • General user messages • Paper messages • Print cartridge messages Product messages The following solutions. • Solution 1: Adjust the brightness in the software • Solution 2: Clean the glass ...
User Guide
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...power strip. The product can be damaged if it was open Solution: Close the print cartridge door. Cause: The document you were copying exceeded the memory of the software. If the problem continues, contact HP support. Improper shutdown Solution: Press the On button to scan again. Memory is... switch. 70 Solve a problem If prompted, choose your country/region, and then click Contact HP for information on again. Cause: The last time the product was used, it is full Solution: Try making fewer copies at a time. Solve a problem Cause: The print cartridge door was not turned off...
...power strip. The product can be damaged if it was open Solution: Close the print cartridge door. Cause: The document you were copying exceeded the memory of the software. If the problem continues, contact HP support. Improper shutdown Solution: Press the On button to scan again. Memory is... switch. 70 Solve a problem If prompted, choose your country/region, and then click Contact HP for information on again. Cause: The last time the product was used, it is full Solution: Try making fewer copies at a time. Solve a problem Cause: The print cartridge door was not turned off...
User Guide
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...hard disk; Install the tri-color print cartridge. For more RAM. Borderless printing error Solution: Borderless printing cannot occur with only the black print cartridge installed, and a borderless print job was in the background,... only the black print cartridge installed. Cause: For scanning, there must be at least 50 MB of disk space • Card access error • Use only one card at a ... computer. Solve a problem Chapter 12 General user messages The following is a list of messages related to common user errors: • Cannot crop • Borderless printing error • Memory...
...hard disk; Install the tri-color print cartridge. For more RAM. Borderless printing error Solution: Borderless printing cannot occur with only the black print cartridge installed, and a borderless print job was in the background,... only the black print cartridge installed. Cause: For scanning, there must be at least 50 MB of disk space • Card access error • Use only one card at a ... computer. Solve a problem Chapter 12 General user messages The following is a list of messages related to common user errors: • Cannot crop • Borderless printing error • Memory...
User Guide
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... • Print cartridge problem • Previously used in the paper tray until it on ink Solution: Ink level warnings and indicators provide estimates for planning purposes only. Print cartridge messages The following is a list of print cartridge error messages: • Low on ink • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Print cartridge is...
... • Print cartridge problem • Previously used in the paper tray until it on ink Solution: Ink level warnings and indicators provide estimates for planning purposes only. Print cartridge messages The following is a list of print cartridge error messages: • Low on ink • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Print cartridge is...
User Guide
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... Make sure the protective tape is loaded in the paper tray Solution: If you have colored paper loaded in order, with the most likely solution first. If the alignment fails again, you align the print cartridges, the alignment will fail. If this did not solve the issue, try the next ... did not solve the issue, try the next solution. 78 Solve a problem Solve a problem Chapter 12 Cause: The indicated print cartridges were estimated to be low on ink and might need to the HP Web site at www.hp.com/ support. Need alignment or alignment failed Try the following solutions to ensure...
... Make sure the protective tape is loaded in the paper tray Solution: If you have colored paper loaded in order, with the most likely solution first. If the alignment fails again, you align the print cartridges, the alignment will fail. If this did not solve the issue, try the next ... did not solve the issue, try the next solution. 78 Solve a problem Solve a problem Chapter 12 Cause: The indicated print cartridges were estimated to be low on ink and might need to the HP Web site at www.hp.com/ support. Need alignment or alignment failed Try the following solutions to ensure...
User Guide
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... not solve the issue, try the next solution. If this did not solve the issue, try the next solution. Cause: Protective tape was covering the print cartridges. Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Remove and then reinsert the...
... not solve the issue, try the next solution. If this did not solve the issue, try the next solution. Cause: Protective tape was covering the print cartridges. Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Remove and then reinsert the...
User Guide
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... when you try to make sure the print cartridges are installed into the correct slots. Check to remove them. 2. Check to www.hp.com/support. Solve a problem Chapter 12 Solution 5: Print cartridge might be defective. Open the print cartridge door. You might damage the product if the print cartridges are using the correct print cartridges for changing. CAUTION: If the product is...
... when you try to make sure the print cartridges are installed into the correct slots. Check to remove them. 2. Check to www.hp.com/support. Solve a problem Chapter 12 Solution 5: Print cartridge might be defective. Open the print cartridge door. You might damage the product if the print cartridges are using the correct print cartridges for changing. CAUTION: If the product is...
User Guide
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... the tri-color print cartridge on the right. Make sure you do not remove the copper colored tape containing the electrical contacts. 1 Copper-colored contacts 2 Plastic tape with genuine HP cartridges. Make sure the clear plastic tape has been removed. Errors 81 Do not touch the ink nozzles or the copper-colored contacts. Then push the print cartridge forward until...
... the tri-color print cartridge on the right. Make sure you do not remove the copper colored tape containing the electrical contacts. 1 Copper-colored contacts 2 Plastic tape with genuine HP cartridges. Make sure the clear plastic tape has been removed. Errors 81 Do not touch the ink nozzles or the copper-colored contacts. Then push the print cartridge forward until...
User Guide
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... is idle and silent, and then unplug the power cord from the print cartridges • Solution 3: Remove and reinsert the print cartridges • Solution 4: Contact HP support Solution 1: Insert the print cartridges Solution: One or both of the product. 82 Solve a problem To clean the print cartridge contacts 1. Solutions are listed in place. Turn on page 48 Cause: The product detected...
... is idle and silent, and then unplug the power cord from the print cartridges • Solution 3: Remove and reinsert the print cartridges • Solution 4: Contact HP support Solution 1: Insert the print cartridges Solution: One or both of the product. 82 Solve a problem To clean the print cartridge contacts 1. Solutions are listed in place. Turn on page 48 Cause: The product detected...
User Guide
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Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into the slot. Hold the print cartridge by its sides. 7. Clean only the copper-colored contacts. Solve a problem 3. Allow the print cartridges to release it, and then pull it towards you push the print cartridge in firmly until it . 6. NOTE...
Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into the slot. Hold the print cartridge by its sides. 7. Clean only the copper-colored contacts. Solve a problem 3. Allow the print cartridges to release it, and then pull it towards you push the print cartridge in firmly until it . 6. NOTE...
User Guide
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... ink nozzles, carefully remove the tape from the print cartridges Solution: Check each print cartridge. If this did not solve the issue, try the next solution. Solution 2: Remove the tape from the print cartridges. Solve a problem Chapter 12 9. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must...
... ink nozzles, carefully remove the tape from the print cartridges Solution: Check each print cartridge. If this did not solve the issue, try the next solution. Solution 2: Remove the tape from the print cartridges. Solve a problem Chapter 12 9. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must...
User Guide
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... and open the print cartridge door. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Inspect the print cartridge contacts for more than 30 minutes. 4. Turn on the print cartridge to the center of the product. 2. Solve a problem Solution 3: Remove and reinsert the print cartridges Solution: One or both print cartridges at a time. If the problem persists, clean the copper-colored contacts of...
... and open the print cartridge door. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Inspect the print cartridge contacts for more than 30 minutes. 4. Turn on the print cartridge to the center of the product. 2. Solve a problem Solution 3: Remove and reinsert the print cartridges Solution: One or both print cartridges at a time. If the problem persists, clean the copper-colored contacts of...
User Guide
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... in the product, verify that the protective piece of plastic tape has been 86 Solve a problem Gently close the print cartridge door and plug the power cord into place. Chapter 12 8. Go to: www.hp.com/support. Hold the print cartridge with the HP logo on calling for the other print cartridge. 10. Cause: One or both of the product.
... in the product, verify that the protective piece of plastic tape has been 86 Solve a problem Gently close the print cartridge door and plug the power cord into place. Chapter 12 8. Go to: www.hp.com/support. Hold the print cartridge with the HP logo on calling for the other print cartridge. 10. Cause: One or both of the product.
User Guide
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... issue is initiated. Solve a problem removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: When the product detected that only one print cartridge is installed, inkbackup mode is...
... issue is initiated. Solve a problem removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: When the product detected that only one print cartridge is installed, inkbackup mode is...
User Guide
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...colored contacts. Check for changing. CAUTION: If the product is turned off when you open the print cartridge door to the far right side of compatible print cartridges, see the printed documentation that came with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 88 Solve a problem Open the print cartridge door. Remove the black print cartridge... from the slot on . The print carriage moves to access the print cartridges, it is turned on the...
...colored contacts. Check for changing. CAUTION: If the product is turned off when you open the print cartridge door to the far right side of compatible print cartridges, see the printed documentation that came with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 88 Solve a problem Open the print cartridge door. Remove the black print cartridge... from the slot on . The print carriage moves to access the print cartridges, it is turned on the...
User Guide
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...problem. Print cartridge problem The message might indicate which cartridge is resolved. 94 Solve a problem If so, try the following solutions to : www.hp.com/support. If the first solution does not solve the problem, continue trying the remaining solutions until it forward into the socket. 6. Cause: The indicated print cartridges were installed incorrectly. Solve a problem Chapter 12 5. NOTE: If the print cartridges... your country/region, and then click Contact HP for information on calling for the tri-color print cartridge on the right. Solutions are installed in ...
...problem. Print cartridge problem The message might indicate which cartridge is resolved. 94 Solve a problem If so, try the following solutions to : www.hp.com/support. If the first solution does not solve the problem, continue trying the remaining solutions until it forward into the socket. 6. Cause: The indicated print cartridges were installed incorrectly. Solve a problem Chapter 12 5. NOTE: If the print cartridges... your country/region, and then click Contact HP for information on calling for the tri-color print cartridge on the right. Solutions are installed in ...