User Guide
Page 12
... scan originals. Readme The Readme file contains the most recent information which might encounter with the HP All-in-One. Find more information Find more information You can access a variety of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in-One and installing software. www.hp.com/support HP Photosmart animations...
... scan originals. Readme The Readme file contains the most recent information which might encounter with the HP All-in-One. Find more information Find more information You can access a variety of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in-One and installing software. www.hp.com/support HP Photosmart animations...
User Guide
Page 90
... also align the print cartridges at any time from the HP Photosmart Software 1. NOTE: If you have colored paper loaded in the following topics: • Align the...scan the page. Aligning the print cartridges ensures high-quality output. In the HP Solution Center, click Settings. Advanced print cartridge maintenance If you are experiencing problems with printing, you to realign the print cartridges. If you receive an error...cartridge, the product will not prompt you might have colored paper loaded in -One Work with one or both of the cartridges. The product remembers the ...
... also align the print cartridges at any time from the HP Photosmart Software 1. NOTE: If you have colored paper loaded in the following topics: • Align the...scan the page. Aligning the print cartridges ensures high-quality output. In the HP Solution Center, click Settings. Advanced print cartridge maintenance If you are experiencing problems with printing, you to realign the print cartridges. If you receive an error...cartridge, the product will not prompt you might have colored paper loaded in -One Work with one or both of the cartridges. The product remembers the ...
User Guide
Page 102
.... 3. If you must follow these steps: Troubleshooting common setup issues 1. Reinstall the HP Photosmart software. Disconnect the USB cable from the computer. 2. Turn off the product, wait one minute, then restart it ). Uninstall the software (if you to the computer until... • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. For more information, see...
.... 3. If you must follow these steps: Troubleshooting common setup issues 1. Reinstall the HP Photosmart software. Disconnect the USB cable from the computer. 2. Turn off the product, wait one minute, then restart it ). Uninstall the software (if you to the computer until... • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. For more information, see...
User Guide
Page 162
Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Door open • Firmware revision mismatch &#...Make sure the print carriage can move freely • Solution 4: Verify that the product is full • Scanner failure • Scan errors • Unable to resolve the issue. This section contains the following topics: • Product messages • File messages •...
Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Door open • Firmware revision mismatch &#...Make sure the print carriage can move freely • Solution 4: Verify that the product is full • Scanner failure • Scan errors • Unable to resolve the issue. This section contains the following topics: • Product messages • File messages •...
User Guide
Page 170
...CD-ROM drive and then start the Setup program. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Errors 167 Troubleshooting • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check the ...not complete. If the appropriate buttons for your product (such as Make Copies) do not appear, your installation might need to scan again. Insert the product CD-ROM into your hard drive. After you might not be complete, and you have reinstalled the software...
...CD-ROM drive and then start the Setup program. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Errors 167 Troubleshooting • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check the ...not complete. If the appropriate buttons for your product (such as Make Copies) do not appear, your installation might need to scan again. Insert the product CD-ROM into your hard drive. After you might not be complete, and you have reinstalled the software...
User Guide
Page 172
... Center. Cause: There might have been two instances of the product in the HP Solution Center. Click Status. If you receive a Disconnected error message, then check whether there is firmly connected to scan again. If this did not solve the issue, try the next solution. Solution 5: Check the...another tab for the product with a copy number included, such as HP Photosmart C4500 All-in the Select Device area or that the product is listed in -One series 2. 5. Troubleshooting 1 Power connection 2 Power cord and adapter Errors 169 Try to both the product and the power adapter. To check...
... Center. Cause: There might have been two instances of the product in the HP Solution Center. Click Status. If you receive a Disconnected error message, then check whether there is firmly connected to scan again. If this did not solve the issue, try the next solution. Solution 5: Check the...another tab for the product with a copy number included, such as HP Photosmart C4500 All-in the Select Device area or that the product is listed in -One series 2. 5. Troubleshooting 1 Power connection 2 Power cord and adapter Errors 169 Try to both the product and the power adapter. To check...
User Guide
Page 192
... having trouble scanning, remove the following additional applications from the computer and then reinstall it . 7. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the...Errors 189 Disconnect the product from the Add/Remove Programs list. 4. If you originally installed the product. Follow any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart...
... having trouble scanning, remove the following additional applications from the computer and then reinstall it . 7. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the...Errors 189 Disconnect the product from the Add/Remove Programs list. 4. If you originally installed the product. Follow any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart...
User Guide
Page 196
...and the instructions provided in the Start Here guide that you have been a problem when you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list. 4. If you originally installed the product. CAUTION:...product to web Errors 193 Cause: There might have reinstalled the software. 6. Follow any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, ...
...and the instructions provided in the Start Here guide that you have been a problem when you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list. 4. If you originally installed the product. CAUTION:...product to web Errors 193 Cause: There might have reinstalled the software. 6. Follow any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, ...
User Guide
Page 198
... program does not appear, locate the setup.exe file on the computer to restart later. 5. Double-click Add/Remove Programs. 3. Errors 195 Do not connect the product to the HP scanning software. Insert the HP Photosmart CD-ROM into your product. Required software component was not found or was incorrectly installed Solution: Uninstall the complete...
... program does not appear, locate the setup.exe file on the computer to restart later. 5. Double-click Add/Remove Programs. 3. Errors 195 Do not connect the product to the HP scanning software. Insert the HP Photosmart CD-ROM into your product. Required software component was not found or was incorrectly installed Solution: Uninstall the complete...
User Guide
Page 199
...HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product Try the following additional applications from the Add/Remove Programs list, if they are still having trouble scanning...that came with the most likely solution first. Troubleshooting Chapter 13 7. Error occurred while communicating with product name and software version number) • HP Software update • HP Share to reset the product. Turn on the product. If the...
...HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product Try the following additional applications from the Add/Remove Programs list, if they are still having trouble scanning...that came with the most likely solution first. Troubleshooting Chapter 13 7. Error occurred while communicating with product name and software version number) • HP Software update • HP Share to reset the product. Turn on the product. If the...
User Guide
Page 202
...Errors 199 Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Add/Remove Programs list, if they are present. Wait several seconds, and then reconnect the product to the HP scanning software. To uninstall and reinstall the software 1. Insert the HP Photosmart... to reinstall the product. To uninstall and reinstall the product 1. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer. Disconnect the product from the computer and then ...
...Errors 199 Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Add/Remove Programs list, if they are present. Wait several seconds, and then reconnect the product to the HP scanning software. To uninstall and reinstall the software 1. Insert the HP Photosmart... to reinstall the product. To uninstall and reinstall the product 1. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer. Disconnect the product from the computer and then ...
