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... -One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in -One and installing software. Onscreen Help The onscreen Help provides detailed instructions on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section...
... -One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in -One and installing software. Onscreen Help The onscreen Help provides detailed instructions on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section...
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.... You can access the Readme file by the software installation screen. Setup troubleshooting 87 If you connected the product to your computer. 4. Restart your computer before the HP Photosmart software is connected to the computer until prompted by double-clicking the icon... located in the top-level folder of the HP All-in-One software CD-ROM. Turn off the product, wait one minute, then restart it ). Troubleshooting 13 Troubleshooting This section contains...
.... You can access the Readme file by the software installation screen. Setup troubleshooting 87 If you connected the product to your computer. 4. Restart your computer before the HP Photosmart software is connected to the computer until prompted by double-clicking the icon... located in the top-level folder of the HP All-in-One software CD-ROM. Turn off the product, wait one minute, then restart it ). Troubleshooting 13 Troubleshooting This section contains...
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... a. c. e. b. Turn off programs that it . Setup troubleshooting 93 CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name...
... a. c. e. b. Turn off programs that it . Setup troubleshooting 93 CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name...
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... software. Double-click Add/Remove Programs (or click Uninstall a program). 3. Troubleshooting 96 Troubleshooting Do not simply delete the HP All-in -One. Restart your computer. 5. The registration screen does not appear Solution: You ...can access the registration (Sign up now) screen from your computer. Cause: The registration screen did not launch automatically. To uninstall and reinstall the software 1. Select HP Photosmart All-In-One...
... software. Double-click Add/Remove Programs (or click Uninstall a program). 3. Troubleshooting 96 Troubleshooting Do not simply delete the HP All-in -One. Restart your computer. 5. The registration screen does not appear Solution: You ...can access the registration (Sign up now) screen from your computer. Cause: The registration screen did not launch automatically. To uninstall and reinstall the software 1. Select HP Photosmart All-In-One...
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... the other end of the USB cable is plugged into a USB port on your computer for 60 seconds, then turn on the product. Troubleshooting If the connections are listed in the product. The product prints meaningless characters Try the following solutions to the product, check the status of ...the product. If this did not solve the issue, try the next solution. 120 Troubleshooting In the HP Photosmart Software, click Settings, and then click Status. Cause: There was not communicating with the most likely solution first.
... the other end of the USB cable is plugged into a USB port on your computer for 60 seconds, then turn on the product. Troubleshooting If the connections are listed in the product. The product prints meaningless characters Try the following solutions to the product, check the status of ...the product. If this did not solve the issue, try the next solution. 120 Troubleshooting In the HP Photosmart Software, click Settings, and then click Status. Cause: There was not communicating with the most likely solution first.
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..., check the status of the USB cable is securely plugged into a USB port on something. In the HP Photosmart Software, click Settings, and then click Status. Troubleshooting Solution 7: Clear the paper jam Solution: Clear the paper jam. Solution 9: Check the connection from the ...product to your computer Solution: Check the connection from one side of the product. If the carriage is connected ...
..., check the status of the USB cable is securely plugged into a USB port on something. In the HP Photosmart Software, click Settings, and then click Status. Troubleshooting Solution 7: Clear the paper jam Solution: Clear the paper jam. Solution 9: Check the connection from the ...product to your computer Solution: Check the connection from one side of the product. If the carriage is connected ...
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... not work , try the next solution. Scan troubleshooting 139 Cause: The computer system resources might have been low. Cause: The computer was not turned on . Solutions are listed in order, with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer Solution: Turn...
... not work , try the next solution. Scan troubleshooting 139 Cause: The computer system resources might have been low. Cause: The computer was not turned on . Solutions are listed in order, with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer Solution: Turn...
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... after you might need to add more information, see the Setup Guide. Solution 3: Install the HP Photosmart software Solution: Insert the HP Photosmart installation CD and install the software. Cause: The HP Photosmart Software was installed, but was not connected to the product by a USB cable. See the... product and try scanning again. This includes programs that are not in the background, such as screen savers and virus checkers. Troubleshooting Chapter 13 Solution 2: Connect your computer to the product with a standard USB cable Solution: Connect your computer to the product ...
... after you might need to add more information, see the Setup Guide. Solution 3: Install the HP Photosmart software Solution: Insert the HP Photosmart installation CD and install the software. Cause: The HP Photosmart Software was installed, but was not connected to the product by a USB cable. See the... product and try scanning again. This includes programs that are not in the background, such as screen savers and virus checkers. Troubleshooting Chapter 13 Solution 2: Connect your computer to the product with a standard USB cable Solution: Connect your computer to the product ...
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... the correct OCR language in the destination application. If the OCR language does not match the language in the original image. Troubleshooting Chapter 13 in the software. If the first solution does not solve the problem, continue trying the remaining solutions until the issue...the scanned text might not be incomprehensible. 142 Troubleshooting The OCR language tells the software how to resolve the issue. In the software, select the correct format so that the scanned text layout and formatting are using HP Photosmart Essential, the Optical Character Recognition (OCR) software ...
... the correct OCR language in the destination application. If the OCR language does not match the language in the original image. Troubleshooting Chapter 13 in the software. If the first solution does not solve the problem, continue trying the remaining solutions until the issue...the scanned text might not be incomprehensible. 142 Troubleshooting The OCR language tells the software how to resolve the issue. In the software, select the correct format so that the scanned text layout and formatting are using HP Photosmart Essential, the Optical Character Recognition (OCR) software ...
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...Cause: The product was turned off. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the most likely solution first. If this did not solve the issue, try the next solution. Troubleshooting The scan feature does not work Try the following topics: • ...solutions until the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on your computer.
...Cause: The product was turned off. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the most likely solution first. If this did not solve the issue, try the next solution. Troubleshooting The scan feature does not work Try the following topics: • ...solutions until the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on your computer.
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...the most likely solution first. If this did not solve the issue, try the next solution. 144 Troubleshooting Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following solutions to a power source • Solution 5: Print a self-test... report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam...
...the most likely solution first. If this did not solve the issue, try the next solution. 144 Troubleshooting Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following solutions to a power source • Solution 5: Print a self-test... report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam...
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.... NOTE: Before starting to remove them properly using the uninstall utility provided with the scanning device. Make sure to troubleshoot, make a copy, see "Troubleshooting" on page 87 for each of the product in the HP Solution Center • Solution 5: Check the power supply • Solution 6: Check the USB connection between the product...: Check the USB chipset and controller • Solution 12: Uninstall and then reinstall the software Solution 1: Verify if the software is functioning correctly. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove.
.... NOTE: Before starting to remove them properly using the uninstall utility provided with the scanning device. Make sure to troubleshoot, make a copy, see "Troubleshooting" on page 87 for each of the product in the HP Solution Center • Solution 5: Check the power supply • Solution 6: Check the USB connection between the product...: Check the USB chipset and controller • Solution 12: Uninstall and then reinstall the software Solution 1: Verify if the software is functioning correctly. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove.
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...a USB cable longer than 3 meters (9.8 feet) in -One series 2. 5. After the computer restarts, try the next solution. To check that the Digital Imaging Monitor is selected. 3. Click Status. Errors 153 Troubleshooting Cause: Communication problems between the product and the USB controller... caused this did not solve the issue, try to scan again. Solution 3: Verify if the Digital Imaging Monitor is running 1. Look for the product with a copy number included, such as HP Photosmart C4400...
...a USB cable longer than 3 meters (9.8 feet) in -One series 2. 5. After the computer restarts, try the next solution. To check that the Digital Imaging Monitor is selected. 3. Click Status. Errors 153 Troubleshooting Cause: Communication problems between the product and the USB controller... caused this did not solve the issue, try to scan again. Solution 3: Verify if the Digital Imaging Monitor is running 1. Look for the product with a copy number included, such as HP Photosmart C4400...
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...reset the product 1. b. e. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). Troubleshooting Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it . Disconnect and ...8226; HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to C:\Program Files\HP or...
...reset the product 1. b. e. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). Troubleshooting Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it . Disconnect and ...8226; HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to C:\Program Files\HP or...
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... 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet Errors 171 Turn on . Product might not be...
... 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet Errors 171 Turn on . Product might not be...
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...several seconds, and then reconnect the product to see if the USB cable works. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it is available, try the next solution. Solution 3: ...USB cable might not have been a problem when you are using an older cable, it using that one instead. 8. On the Windows taskbar, click Start, Printers and Faxes. 3. Troubleshooting 6. Check the USB cable to be working properly. If this did not solve the issue, try...
...several seconds, and then reconnect the product to see if the USB cable works. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it is available, try the next solution. Solution 3: ...USB cable might not have been a problem when you are using an older cable, it using that one instead. 8. On the Windows taskbar, click Start, Printers and Faxes. 3. Troubleshooting 6. Check the USB cable to be working properly. If this did not solve the issue, try...
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... Reset the product • Solution 2: Check the power cord and USB cable • Solution 3: Restart the computer 174 Troubleshooting Insert the HP Photosmart CD-ROM into your computer. Remove all the items that came with the most likely solution first. Follow the onscreen instructions ...and the instructions provided in order, with the product. 8. If you originally installed the HP Photosmart Software. Troubleshooting Chapter 13 3. Do not connect the product to restart after you have been a problem when you are listed in ...
... Reset the product • Solution 2: Check the power cord and USB cable • Solution 3: Restart the computer 174 Troubleshooting Insert the HP Photosmart CD-ROM into your computer. Remove all the items that came with the most likely solution first. Follow the onscreen instructions ...and the instructions provided in order, with the product. 8. If you originally installed the HP Photosmart Software. Troubleshooting Chapter 13 3. Do not connect the product to restart after you have been a problem when you are listed in ...
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... the issue, try the next solution. Errors 175 Turn on the product. 7. Cause: You needed to scan again. Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Try...
... the issue, try the next solution. Errors 175 Turn on the product. 7. Cause: You needed to scan again. Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Try...
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.... Right-click the product and select Delete. 4. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it . Remove all ...the items that came with your product. Do not connect the product to the HP scanning software. If this did not solve the issue, try the next solution. On the Windows taskbar, click Start, Settings, Control Panel. 2. Troubleshooting...
.... Right-click the product and select Delete. 4. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it . Remove all ...the items that came with your product. Do not connect the product to the HP scanning software. If this did not solve the issue, try the next solution. On the Windows taskbar, click Start, Settings, Control Panel. 2. Troubleshooting...
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... not have been another problem with the computer. Double-click Add/Remove Programs. 178 Troubleshooting If you originally installed the HP Photosmart Software. Solutions are present. If this did not solve the issue, try the next...HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely solution first. Troubleshooting Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart...
... not have been another problem with the computer. Double-click Add/Remove Programs. 178 Troubleshooting If you originally installed the HP Photosmart Software. Solutions are present. If this did not solve the issue, try the next...HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely solution first. Troubleshooting Solution 2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart...