Quick Reference Guide
Page 51
...'s Guide. Turn on Dell™ computers. Start the Dell Diagnostics from either your hard drive or from the same location as your computer. Quick Reference Guide 51 For an example of the error, beep codes, or diagnostics light patterns, record your Express Service Code and Service Tag below,... and then contact Dell from the optional Drivers and Utilities media. For information on your hard drive. ...
...'s Guide. Turn on Dell™ computers. Start the Dell Diagnostics from either your hard drive or from the same location as your computer. Quick Reference Guide 51 For an example of the error, beep codes, or diagnostics light patterns, record your Express Service Code and Service Tag below,... and then contact Dell from the optional Drivers and Utilities media. For information on your hard drive. ...
Quick Reference Guide
Page 53
... appears, click the button for the option you cannot resolve the error condition, contact Dell. Performs a thorough check of each test screen. Write down the error code and problem description and follow the instructions on the symptom of the problem. If you contact Dell, technical support will ask for running the test. Describes the test...
... appears, click the button for the option you cannot resolve the error condition, contact Dell. Performs a thorough check of each test screen. Write down the error code and problem description and follow the instructions on the symptom of the problem. If you contact Dell, technical support will ask for running the test. Describes the test...
Quick Reference Guide
Page 59
... indicate normal operating condition. Light Pattern Problem Description Suggested Resolution Memory modules are detected, but a memory configuration or compatibility error exists. • Ensure that no special memory module/memory connector placement requirements exist. • Verify that the memory ... screen. • If the problem persists, contact Dell for technical assistance. For information on contacting Dell, see your online User's Guide. For information on contacting Dell, see your online User's Guide. Beep Codes Your computer might emit a series of beeps during ...
... indicate normal operating condition. Light Pattern Problem Description Suggested Resolution Memory modules are detected, but a memory configuration or compatibility error exists. • Ensure that no special memory module/memory connector placement requirements exist. • Verify that the memory ... screen. • If the problem persists, contact Dell for technical assistance. For information on contacting Dell, see your online User's Guide. For information on contacting Dell, see your online User's Guide. Beep Codes Your computer might emit a series of beeps during ...
Quick Reference Guide
Page 60
...Start→ Help and Support. 2 Type hardware troubleshooter in the search field and press to identify a more serious cause. 3 Contact Dell for technical assistance. Code Cause 2 short, 1 long BIOS checksum error 1 long, 2 short Memory test failure (bad memory during memory sizing) 1 long, 3 short, 2 short No memory 1 ... your computer beeps during the operating system setup or is either not detected during start-up: 1 Write down the beep code. 2 See "Dell Diagnostics" on page 51 to start the search. 3 In the Fix a Problem section, click Hardware Troubleshooter. 4 In the...
...Start→ Help and Support. 2 Type hardware troubleshooter in the search field and press to identify a more serious cause. 3 Contact Dell for technical assistance. Code Cause 2 short, 1 long BIOS checksum error 1 long, 2 short Memory test failure (bad memory during memory sizing) 1 long, 3 short, 2 short No memory 1 ... your computer beeps during the operating system setup or is either not detected during start-up: 1 Write down the beep code. 2 See "Dell Diagnostics" on page 51 to start the search. 3 In the Fix a Problem section, click Hardware Troubleshooter. 4 In the...
Quick Reference Guide
Page 71
...computer restore to previous state, 61 conflicts software and hardware incompatibilities, 60 cover opening, 38 removing, 32 D Dell Diagnostics, 51 Dell support site, 9 diagnostics beep codes, 59 Dell Diagnostics, 51 documentation End User License Agreement, 6 ergonomics, 6 online, 9 Product Information Guide, 6 regulatory,... Drivers and Utilities CD, 5 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 59 system lights, 54 H hardware beep codes, 59 conflicts, 60 Dell Diagnostics, 51 Hardware Troubleshooter, 60 Help and Support Center, 10 help file Windows Help ...
...computer restore to previous state, 61 conflicts software and hardware incompatibilities, 60 cover opening, 38 removing, 32 D Dell Diagnostics, 51 Dell support site, 9 diagnostics beep codes, 59 Dell Diagnostics, 51 documentation End User License Agreement, 6 ergonomics, 6 online, 9 Product Information Guide, 6 regulatory,... Drivers and Utilities CD, 5 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 59 system lights, 54 H hardware beep codes, 59 conflicts, 60 Dell Diagnostics, 51 Hardware Troubleshooter, 60 Help and Support Center, 10 help file Windows Help ...
User's Guide
Page 14
... 14 Finding Information What Are You Looking For? • How to set up my computer • Basic troubleshooting information • How to run the Dell Diagnostics • Error codes and diagnostic lights • Tools and utilities • Additional information about setting up my computer • How to troubleshoot and solve problems • How... Conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement NOTE: This document is available as a PDF at support.dell.com.
... 14 Finding Information What Are You Looking For? • How to set up my computer • Basic troubleshooting information • How to run the Dell Diagnostics • Error codes and diagnostic lights • Tools and utilities • Additional information about setting up my computer • How to troubleshoot and solve problems • How... Conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement NOTE: This document is available as a PDF at support.dell.com.
User's Guide
Page 318
... NOTE: Your computer might emit a series of beeps (beep code) during start-up if the monitor cannot display errors or problems. This series of the procedures in this section, follow...L L D I A G N O S T I C S - If the next logical drive after all tests run successfully, the error condition is mapped to insert media. FLEXBAY DEVICE IS DISABLED - There is a FlexBay disable option in the Product Information Guide. 318 Solving Problems... a software problem (see if it is not running, check to see "Dell Diagnostics" on page 351 as the next logical drive after the physical drives ...
... NOTE: Your computer might emit a series of beeps (beep code) during start-up if the monitor cannot display errors or problems. This series of the procedures in this section, follow...L L D I A G N O S T I C S - If the next logical drive after all tests run successfully, the error condition is mapped to insert media. FLEXBAY DEVICE IS DISABLED - There is a FlexBay disable option in the Product Information Guide. 318 Solving Problems... a software problem (see if it is not running, check to see "Dell Diagnostics" on page 351 as the next logical drive after the physical drives ...
User's Guide
Page 328
.... If multiple versions are having. 2 If a problem is encountered during a test, a message appears with an error code and a description of devices. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want to the devices specified ... takes 10 to start the Dell Diagnostics. 8 Select Run the 32 Bit Dell Diagnostics from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for one time only. Then shut down the error code and problem description and follow the...
.... If multiple versions are having. 2 If a problem is encountered during a test, a message appears with an error code and a description of devices. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want to the devices specified ... takes 10 to start the Dell Diagnostics. 8 Select Run the 32 Bit Dell Diagnostics from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for one time only. Then shut down the error code and problem description and follow the...
User's Guide
Page 329
... and hard-drive light may be faulty or incorrectly installed. operating normally. Blinking green The computer is running a If the Dell Diagnostics is in the left pane of the screen. The device list may indicate requirements for all devices attached to complete. Solid yellow ... the test. Power Light Problem Description Suggested Resolution Solid green Power is on your computer. may indicate a computer problem. Displays error conditions encountered, error codes, and the problem description. Describes the test and may not display the names of the test and any...
... and hard-drive light may be faulty or incorrectly installed. operating normally. Blinking green The computer is running a If the Dell Diagnostics is in the left pane of the screen. The device list may indicate requirements for all devices attached to complete. Solid yellow ... the test. Power Light Problem Description Suggested Resolution Solid green Power is on your computer. may indicate a computer problem. Displays error conditions encountered, error codes, and the problem description. Describes the test and may not display the names of the test and any...
User's Guide
Page 332
... computer message that appears on your monitor screen. • If the problem persists, contact Dell. After POST is complete, all modules without error. • If available, install properly working memory of beeps, called a beep code, identifies a problem. Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display...
... computer message that appears on your monitor screen. • If the problem persists, contact Dell. After POST is complete, all modules without error. • If available, install properly working memory of beeps, called a beep code, identifies a problem. Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display...
User's Guide
Page 333
...A R E Q U I L E W A S NO T F O U N D - FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS CHECKPOINT AND CONTACT DELL TECHNICAL SU P P O RT - Contact Dell (see "Contacting Dell" on page 351) and report the checkpoint code (nnnn) to open is not listed, see "Diagnostics Checklist" on page 351). A F I L E N A M E C A N N O T C O...Dell for the operating system or the program that you are trying to the support technician. ALERT! Troubleshooting Tools and Utilities 333 If your computer beeps during memory sizing) 1 long, 3 short, 2 short No memory 1 short F12 key pressed Error...
...A R E Q U I L E W A S NO T F O U N D - FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS CHECKPOINT AND CONTACT DELL TECHNICAL SU P P O RT - Contact Dell (see "Contacting Dell" on page 351) and report the checkpoint code (nnnn) to open is not listed, see "Diagnostics Checklist" on page 351). A F I L E N A M E C A N N O T C O...Dell for the operating system or the program that you are trying to the support technician. ALERT! Troubleshooting Tools and Utilities 333 If your computer beeps during memory sizing) 1 long, 3 short, 2 short No memory 1 short F12 key pressed Error...
User's Guide
Page 349
...the return. 3 Include a copy of the preceding requirements will be returned in "Contacting Dell" on page 327). 4 Include any product returned, and you . Have your Express Service Code ready when you have a problem with the item(s) being returned, whether for customer assistance... for paying shipping expenses. Returns that belong with your region, see "Contacting Dell" on page 351. Collect On Delivery (C.O.D.) packages are missing any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 351. Getting Help 349 Problems With Your Order If you...
...the return. 3 Include a copy of the preceding requirements will be returned in "Contacting Dell" on page 327). 4 Include any product returned, and you . Have your Express Service Code ready when you have a problem with the item(s) being returned, whether for customer assistance... for paying shipping expenses. Returns that belong with your region, see "Contacting Dell" on page 351. Collect On Delivery (C.O.D.) packages are missing any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 351. Getting Help 349 Problems With Your Order If you...
User's Guide
Page 351
...Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a network? Otherwise, record the contents of the system's start-up files. Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code...: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: ...
...Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a network? Otherwise, record the contents of the system's start-up files. Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code...: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: ...
User's Guide
Page 360
... interface for enforcing communications-related regulations that uses your unique fingerprint to authenticate your display. error checking and correction - ENERGY STAR® - expansion slot - Express Service Code - FCC - Files in a folder can be available in some computers, expanding the ... data transmission. front side bus - ECP - EMI - electrostatic discharge - expansion card - Use the Express Service Code when contacting Dell for testing the accuracy of data as an extension of memory that allows you insert an expansion card, connecting it to...
... interface for enforcing communications-related regulations that uses your unique fingerprint to authenticate your display. error checking and correction - ENERGY STAR® - expansion slot - Express Service Code - FCC - Files in a folder can be available in some computers, expanding the ... data transmission. front side bus - ECP - EMI - electrostatic discharge - expansion card - Use the Express Service Code when contacting Dell for testing the accuracy of data as an extension of memory that allows you insert an expansion card, connecting it to...
User's Guide
Page 365
...such as opposed to specific individuals. A type of DRAM that identifies your computer when you access Dell Support at which your computer that is synchronized with most Windows software packages. A bar code label on your computer. shortcut - • It is often measured in rpm. refresh rate ...'s surface for customer service or technical support. If you shut down your Windows desktop and double-click the icon, you call Dell for errors. Also, you restart the computer after you delete a shortcut, the original file is generated at the lower end of rotations ...
...such as opposed to specific individuals. A type of DRAM that identifies your computer when you access Dell Support at which your computer that is synchronized with most Windows software packages. A bar code label on your computer. shortcut - • It is often measured in rpm. refresh rate ...'s surface for customer service or technical support. If you shut down your Windows desktop and double-click the icon, you call Dell for errors. Also, you restart the computer after you delete a shortcut, the original file is generated at the lower end of rotations ...