Quick Reference Guide
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... on the screen. This support provides real-time health scans of your computing environment Dell Support Utility The Dell Support Utility is necessary for components, such as memory, the hard drive, and the operating system • Customer Care - Access the Dell Support Utility from technicians, online courses, and frequently asked questions, hot topics, and...
... on the screen. This support provides real-time health scans of your computing environment Dell Support Utility The Dell Support Utility is necessary for components, such as memory, the hard drive, and the operating system • Customer Care - Access the Dell Support Utility from technicians, online courses, and frequently asked questions, hot topics, and...
Quick Reference Guide
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.... Restricting the airflow can damage the computer or cause a fire. 1 2 6 5 1 battery-bay latch release 4 docking-device connector 4 3 2 battery 5 fan air vents 12 Quick Reference Guide 3 memory module cover 6 hard drive Back View 123 4 5 67 8 1 network connector (RJ-45) 4 modem connector (RJ-11) 7 AC adapter connector 2 S-video TV-out connector 5 serial connector...
.... Restricting the airflow can damage the computer or cause a fire. 1 2 6 5 1 battery-bay latch release 4 docking-device connector 4 3 2 battery 5 fan air vents 12 Quick Reference Guide 3 memory module cover 6 hard drive Back View 123 4 5 67 8 1 network connector (RJ-45) 4 modem connector (RJ-11) 7 AC adapter connector 2 S-video TV-out connector 5 serial connector...
Quick Reference Guide
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... or expose the battery to work with your computer. Damaged batteries may need to significantly increase operating time. Keep the battery away from Dell. NOTE: Because the battery may not be fully charged, use the AC adapter to a CD or DVD. To view battery charge ... including, but not limited to, the following: • Using optical drives • Using wireless communications devices, PC Cards, ExpressCards, media memory cards, or USB devices • Using high-brightness display settings, 3D screen savers, or other computers with your computer to an electrical outlet...
... or expose the battery to work with your computer. Damaged batteries may need to significantly increase operating time. Keep the battery away from Dell. NOTE: Because the battery may not be fully charged, use the AC adapter to a CD or DVD. To view battery charge ... including, but not limited to, the following: • Using optical drives • Using wireless communications devices, PC Cards, ExpressCards, media memory cards, or USB devices • Using high-brightness display settings, 3D screen savers, or other computers with your computer to an electrical outlet...
Quick Reference Guide
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...your hard drive. then, shut down your online User's Guide for details). NOTE: If your computer cannot display a screen image, contact Dell (see the Microsoft® Windows® desktop; Select Diagnostics from the diagnostics utility partition on your computer and try again. b Press and... hold the key while powering the computer on (or restart) your docking device for one of your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any key to start -up, the computer boots according to the devices specified ...
...your hard drive. then, shut down your online User's Guide for details). NOTE: If your computer cannot display a screen image, contact Dell (see the Microsoft® Windows® desktop; Select Diagnostics from the diagnostics utility partition on your computer and try again. b Press and... hold the key while powering the computer on (or restart) your docking device for one of your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any key to start -up, the computer boots according to the devices specified ...
Quick Reference Guide
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... option allows you are listed, select the version appropriate for your Service Tag. 22 Quick Reference Guide Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 2 After you select Extended Test from the menu below to 20 minutes..... This option lists the most common symptoms. 3 If a problem is located at the top of devices in your computer. 7 When the Dell Diagnostics Main Menu screen appears, select the test you want to select tests based on your computer. NOTE: It is recommended that appears and press...
... option allows you are listed, select the version appropriate for your Service Tag. 22 Quick Reference Guide Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 2 After you select Extended Test from the menu below to 20 minutes..... This option lists the most common symptoms. 3 If a problem is located at the top of devices in your computer. 7 When the Dell Diagnostics Main Menu screen appears, select the test you want to select tests based on your computer. NOTE: It is recommended that appears and press...
Quick Reference Guide
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...the selected device. Allows you run a test from system setup, memory, and various internal tests, and it displays the information in the device list in the following table for more information. To exit the Dell Diagnostics and restart the computer, close the test screen to return...to customize the test by changing the test settings. 5 When the tests are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Tab Results Errors Help Configuration Parameters Function Displays the results of all the components installed on your computer...
...the selected device. Allows you run a test from system setup, memory, and various internal tests, and it displays the information in the device list in the following table for more information. To exit the Dell Diagnostics and restart the computer, close the test screen to return...to customize the test by changing the test settings. 5 When the tests are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Tab Results Errors Help Configuration Parameters Function Displays the results of all the components installed on your computer...
User's Guide
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... 76 Accessing the Dell Support Utility 76 Clicking the Dell Support Icon 76 Double-Clicking the Dell Support Icon 77 Drive Problems 77 CD and DVD drive problems 78 Hard drive problems 78 E-Mail, Modem, and Internet Problems 79 Error Messages 80 ... crashes repeatedly 85 A program is designed for an earlier Microsoft® Windows® operating system 85 A solid blue screen appears 85 Other software problems 85 Memory Problems 86 Network Problems 86 General 86 PC Card or ExpressCard Problems 87 Power Problems 87 Ensuring Sufficient Power for Your Computer 88 Docking Power...
... 76 Accessing the Dell Support Utility 76 Clicking the Dell Support Icon 76 Double-Clicking the Dell Support Icon 77 Drive Problems 77 CD and DVD drive problems 78 Hard drive problems 78 E-Mail, Modem, and Internet Problems 79 Error Messages 80 ... crashes repeatedly 85 A program is designed for an earlier Microsoft® Windows® operating system 85 A solid blue screen appears 85 Other software problems 85 Memory Problems 86 Network Problems 86 General 86 PC Card or ExpressCard Problems 87 Power Problems 87 Ensuring Sufficient Power for Your Computer 88 Docking Power...
User's Guide
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... 107 Before Working Inside Your Computer 107 Hard Drive 108 Returning a Hard Drive to Dell 110 Media Bay 110 Removing the Device Security Screw 110 Removing and Installing Media Bay Devices 111 Hinge Cover 112 Keyboard 113 Memory 115 Subscriber Identity Module (SIM) Card 119 Wireless Cards 119 Wireless Local Area Network...
... 107 Before Working Inside Your Computer 107 Hard Drive 108 Returning a Hard Drive to Dell 110 Media Bay 110 Removing the Device Security Screw 110 Removing and Installing Media Bay Devices 111 Hinge Cover 112 Keyboard 113 Memory 115 Subscriber Identity Module (SIM) Card 119 Wireless Cards 119 Wireless Local Area Network...
User's Guide
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... software updates • Notebook System Software (NSS)- This support provides real-time health scans of your Dell computer. support.dell.com NOTE: Select your region or business segment to support.dell.com, select your region or business segment, and enter your Service Tag. 2 Select Drivers & Downloads... for Dell™ 3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. What Are You Looking For? Troubleshooting hints and tips, articles from the icon in the taskbar. If you reinstall the operating system for components, such as memory, the...
... software updates • Notebook System Software (NSS)- This support provides real-time health scans of your Dell computer. support.dell.com NOTE: Select your region or business segment to support.dell.com, select your region or business segment, and enter your Service Tag. 2 Select Drivers & Downloads... for Dell™ 3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. What Are You Looking For? Troubleshooting hints and tips, articles from the icon in the taskbar. If you reinstall the operating system for components, such as memory, the...
User's Guide
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Releases the battery. Lets you can damage the computer or cause a fire. See the Dell documentation that contains the second memory module (see "Using a Battery" on page 33 for more information. About Your Computer 25 M E M O R Y M O D U L E C O V E R - D E V I V E - NOTE: The computer turns on page 115). B A Y L A T C H R E L E A S E - B A T T E R Y - Fan noise is... it is normal and does not indicate a problem with your computer to an electrical outlet (see "Memory" on the fan when the computer gets hot. Bottom View 6 1 2 5 1 battery-bay latch release 4 docking-...
Releases the battery. Lets you can damage the computer or cause a fire. See the Dell documentation that contains the second memory module (see "Using a Battery" on page 33 for more information. About Your Computer 25 M E M O R Y M O D U L E C O V E R - D E V I V E - NOTE: The computer turns on page 115). B A Y L A T C H R E L E A S E - B A T T E R Y - Fan noise is... it is normal and does not indicate a problem with your computer to an electrical outlet (see "Memory" on the fan when the computer gets hot. Bottom View 6 1 2 5 1 battery-bay latch release 4 docking-...
User's Guide
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...Power Management Settings" on page 30). NOTE: Because the battery may not be fully charged, use the AC adapter to connect your Dell™ portable computer with the main battery installed at all times. To view battery charge status, access the Control Panel→Power Options...operations including, but not limited to, the following: • Using optical drives • Using wireless communications devices, PC Cards, ExpressCards, media memory cards, or USB devices • Using high-brightness display settings, 3D screen savers, or other computers with your computer. The lithium ion ...
...Power Management Settings" on page 30). NOTE: Because the battery may not be fully charged, use the AC adapter to connect your Dell™ portable computer with the main battery installed at all times. To view battery charge status, access the Control Panel→Power Options...operations including, but not limited to, the following: • Using optical drives • Using wireless communications devices, PC Cards, ExpressCards, media memory cards, or USB devices • Using high-brightness display settings, 3D screen savers, or other computers with your computer. The lithium ion ...
User's Guide
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... do not hear the CD or DVD playing. For more information on page 18. Adjusting the Volume NOTE: When the speakers are using too much memory and preventing DVD playback, adjust the display properties. 1 Click Start→Control Panel→Display. 2 Click Settings and click and drag the bar in the...
... do not hear the CD or DVD playing. For more information on page 18. Adjusting the Volume NOTE: When the speakers are using too much memory and preventing DVD playback, adjust the display properties. 1 Click Start→Control Panel→Display. 2 Click Settings and click and drag the bar in the...
User's Guide
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... available, install working memory of the same type into your computer (see "System Setup Program" on or off . NOTE: After the computer completes POST, the Num Lock light may remain on, depending on page 115). • If the problem persists, contact Dell Support. If the ...computer malfunctions the individual lights display a status of the lights to help identify the problem. If the computer starts normally, continue to install additional memory modules (one module and restart the computer. For more memory modules are detected. •...
... available, install working memory of the same type into your computer (see "System Setup Program" on or off . NOTE: After the computer completes POST, the Num Lock light may remain on, depending on page 115). • If the problem persists, contact Dell Support. If the ...computer malfunctions the individual lights display a status of the lights to help identify the problem. If the computer starts normally, continue to install additional memory modules (one module and restart the computer. For more memory modules are detected. •...
User's Guide
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... (see your computer (see "Memory" on page 115). • If the problem persists, contact Dell Support. Light Pattern Problem Description Suggested Resolution Memory modules are detected, but a memory failure has occurred. • If two or more memory modules are installed, remove the ...or reinstalled all modules without error (see "Memory" on page 115). • If available, install working graphics occurred. computer's Service Manual). • If the problem persists, contact Dell Support. System board failure Contact Dell Support. has occurred. A possible graphics ...
... (see your computer (see "Memory" on page 115). • If the problem persists, contact Dell Support. Light Pattern Problem Description Suggested Resolution Memory modules are detected, but a memory failure has occurred. • If two or more memory modules are installed, remove the ...or reinstalled all modules without error (see "Memory" on page 115). • If available, install working graphics occurred. computer's Service Manual). • If the problem persists, contact Dell Support. System board failure Contact Dell Support. has occurred. A possible graphics ...
User's Guide
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... next steps change the boot sequence for the option you want . NOTE: It is recommended that you will receive the message, "Booting Dell Diagnostic Utility Partition.Press any key to continue". 4 Press any questions that appear. • If failures are listed, select the version appropriate... for your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any key to start the CD menu and press to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. a When the...
... next steps change the boot sequence for the option you want . NOTE: It is recommended that you will receive the message, "Booting Dell Diagnostic Utility Partition.Press any key to continue". 4 Press any questions that appear. • If failures are listed, select the version appropriate... for your system board, keyboard, display, memory, hard drive, etc. • During the assessment, answer any key to start the CD menu and press to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. a When the...
User's Guide
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...that you are having. Displays error conditions encountered, error codes, and the problem description. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 2 After you run a test from the Custom Test ...or Symptom Tree option, click the applicable tab described in the following menu appears. This typically can take an hour or more. Write down the error code and problem description and contact Dell (see "Contacting Dell...
...that you are having. Displays error conditions encountered, error codes, and the problem description. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 2 After you run a test from the Custom Test ...or Symptom Tree option, click the applicable tab described in the following menu appears. This typically can take an hour or more. Write down the error code and problem description and contact Dell (see "Contacting Dell...
User's Guide
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...continued) Describes the test and may not display the names of all the components installed on your computer or all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of your computing environment. Displays your ...hardware configuration for your computing environment. Use this support utility for running the test. To exit the Dell Diagnostics and restart the computer, close the test screen to return to perform the following tasks: 76 Troubleshooting Clicking the...
...continued) Describes the test and may not display the names of all the components installed on your computer or all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of your computing environment. Displays your ...hardware configuration for your computing environment. Use this support utility for running the test. To exit the Dell Diagnostics and restart the computer, close the test screen to return to perform the following tasks: 76 Troubleshooting Clicking the...
User's Guide
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...C O M M A N D O R F I L A B L E M E M O R Y - Ensure that you begin any of the procedures in this section, follow the safety instructions in the Dell Diagnostics (see "Memory" on page 73). D E C R E A S I N G A V A I L E N A M E - Reinstall the memory modules and, if necessary, replace them (see "Contacting Dell" on page 76). Run the hard drive tests in the Product Information Guide. Restart the computer. T H E F I L E B E I N G C O P I E D I S T O...the bay before it can continue. If the problem persists, contact Dell (see "Memory" on the disk, or the disk is too full. The CD...
...C O M M A N D O R F I L A B L E M E M O R Y - Ensure that you begin any of the procedures in this section, follow the safety instructions in the Dell Diagnostics (see "Memory" on page 73). D E C R E A S I N G A V A I L E N A M E - Reinstall the memory modules and, if necessary, replace them (see "Contacting Dell" on page 76). Run the hard drive tests in the Product Information Guide. Restart the computer. T H E F I L E B E I N G C O P I E D I S T O...the bay before it can continue. If the problem persists, contact Dell (see "Memory" on the disk, or the disk is too full. The CD...
User's Guide
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...L E A S E R U N S YS T E M S E T U P P R O G R A M - Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Try to commands from the computer. Reinstall the memory modules (see "Dell Diagnostics" on page 73). D I S K D R I V E C O N T R O L L E R F A I L U R E - If the problem persists, try another program, or a utility. D I S K D R ...is most likely to a nonbootable CD. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Memory" on page 115). The hard drive does not respond to run the program again. ...
...L E A S E R U N S YS T E M S E T U P P R O G R A M - Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Try to commands from the computer. Reinstall the memory modules (see "Dell Diagnostics" on page 73). D I S K D R I V E C O N T R O L L E R F A I L U R E - If the problem persists, try another program, or a utility. D I S K D R ...is most likely to a nonbootable CD. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Memory" on page 115). The hard drive does not respond to run the program again. ...
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... D T R Y A G A I L A B L E - Run the Windows error-checking utility to charge the battery. O F - If the message reappears, contact Dell (see "Hard Drive" on page 93). TI M E - Reinstall the memory modules (see "System Setup Program" on page 108). You have a defective sector or corrupted FAT on page 143). O P E R A T I O N A L ...Help and Support Center for the Date and Time options (see "Memory" on the hard drive. TI M E - The time or date stored in the Dell Diagnostics (see "Contacting Dell" on page 143). The reserve battery that the drive is ...
... D T R Y A G A I L A B L E - Run the Windows error-checking utility to charge the battery. O F - If the message reappears, contact Dell (see "Hard Drive" on page 93). TI M E - Reinstall the memory modules (see "System Setup Program" on page 108). You have a defective sector or corrupted FAT on page 143). O P E R A T I O N A L ...Help and Support Center for the Date and Time options (see "Memory" on the hard drive. TI M E - The time or date stored in the Dell Diagnostics (see "Contacting Dell" on page 143). The reserve battery that the drive is ...