Administration Guide
Page 3
Contents Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone 38 Configuring Call Pickup and Busy Lamp Field 38 Configuring Speed Dial 40 Configuring Unused Line Keys for Call Park on the Cisco SPA525G/525G2 (MetaSwitch) 41 Configuring Audio Indication for Call Pickup Event...
Contents Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone 38 Configuring Call Pickup and Busy Lamp Field 38 Configuring Speed Dial 40 Configuring Unused Line Keys for Call Park on the Cisco SPA525G/525G2 (MetaSwitch) 41 Configuring Audio Indication for Call Pickup Event...
Administration Guide
Page 11
... 280 Line Key 283 Miscellaneous Line Key Settings 284 Line Key LED Pattern 285 Supplementary Services 287 Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 289 Ring Tone (WIP310) 291 Auto Input Gain (dB) 291 Multiple Paging Group Parameters 293 ...Settings 309 Proxy and Registration 311 Subscriber Information 313 Audio Configuration 314 Dial Plan 318 User Tab 318 Call Forward 319 Speed Dial 319 Supplementary Services 320 Camera Settings (Cisco SPA525G/525G2) 320 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration...
... 280 Line Key 283 Miscellaneous Line Key Settings 284 Line Key LED Pattern 285 Supplementary Services 287 Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 289 Ring Tone (WIP310) 291 Auto Input Gain (dB) 291 Multiple Paging Group Parameters 293 ...Settings 309 Proxy and Registration 311 Subscriber Information 313 Audio Configuration 314 Dial Plan 318 User Tab 318 Call Forward 319 Speed Dial 319 Supplementary Services 320 Camera Settings (Cisco SPA525G/525G2) 320 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration...
Administration Guide
Page 12
Contents Web Information Service Settings (Cisco SPA525G/525G2) Audio Volume Screen (Cisco SPA525G/525G2) Attendant Console Tab (Cisco SPA500 Series) General Unit 2 Attendant Console Status Cisco SPA525G/525G2-Specific Tabs Wi-Fi Bluetooth Personal Address Book Call History Speed Dials Firmware Upgrade Appendix C: Where to Go From Here 320 320 321 323 323 324 324 325 325 326 327 328 328 328 329 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 11
Contents Web Information Service Settings (Cisco SPA525G/525G2) Audio Volume Screen (Cisco SPA525G/525G2) Attendant Console Tab (Cisco SPA500 Series) General Unit 2 Attendant Console Status Cisco SPA525G/525G2-Specific Tabs Wi-Fi Bluetooth Personal Address Book Call History Speed Dials Firmware Upgrade Appendix C: Where to Go From Here 320 320 321 323 323 324 324 325 325 326 327 328 328 328 329 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 11
Administration Guide
Page 13
... family includes the models shown in the following table: Model SPA301 Screen No Lines 1 Softkeys None Navigation Button No Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 12 Calls can be made or received with...8226; Viewing Phone Information, page 28 • Using IVR on Cisco SPA300 Series, Cisco SPA500 Series, and Cisco Wireless-G IP Phones in the following sections: • Overview of traditional business phones, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and accessing voice mail.
... family includes the models shown in the following table: Model SPA301 Screen No Lines 1 Softkeys None Navigation Button No Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 12 Calls can be made or received with...8226; Viewing Phone Information, page 28 • Using IVR on Cisco SPA300 Series, Cisco SPA500 Series, and Cisco Wireless-G IP Phones in the following sections: • Overview of traditional business phones, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and accessing voice mail.
Administration Guide
Page 28
... and registration information • Subscriber information such as user ID and password • Audio settings • Dial plan settings Customize user-level parameters, including: User tab • Call forward • Speed dial • Supplementary services See Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." • Web information (RSS newsfeeds) • Traffic information settings •...
... and registration information • Subscriber information such as user ID and password • Audio settings • Dial plan settings Customize user-level parameters, including: User tab • Call forward • Speed dial • Supplementary services See Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." • Web information (RSS newsfeeds) • Traffic information settings •...
Administration Guide
Page 33
.... Recites the primary DNS server address. Recites the HTTP port on the Cisco SPA301 and Cisco SPA501G IP Phone 1 - 5-Debug Server-Recites the address of the phone. Restore the phone user settings to the default. (Clears all user settings such as speed dials.) Enter 1 to confirm, or * to begin the restore process. Reboot the...
.... Recites the primary DNS server address. Recites the HTTP port on the Cisco SPA301 and Cisco SPA501G IP Phone 1 - 5-Debug Server-Recites the address of the phone. Restore the phone user settings to the default. (Clears all user settings such as speed dials.) Enter 1 to confirm, or * to begin the restore process. Reboot the...
Administration Guide
Page 36
... 36. Defaults to private. • Extended Function-See Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to the WIP310. STEP 2 Click Admin Login and advanced. STEP 5 Click Submit All Changes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 35 STEP 3 Click the ... SLA can vary. If you want the line key to the configuration utility. The number of line keys displayed depends on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone, page 38. Configuring a Line NOTE This section does not apply to Unused Lines on the type of ...
... 36. Defaults to private. • Extended Function-See Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to the WIP310. STEP 2 Click Admin Login and advanced. STEP 5 Click Submit All Changes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 35 STEP 3 Click the ... SLA can vary. If you want the line key to the configuration utility. The number of line keys displayed depends on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone, page 38. Configuring a Line NOTE This section does not apply to Unused Lines on the type of ...
Administration Guide
Page 39
...extension must enable BLF to configure call pickup. STEP 2 Click Admin Login. Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone You can only be monitored by one other extension. TIP For detailed instructions on configuring the phones...example, if you have two idle lines on an assistant's phone, you can be used to speed dial the supervisor's phone, or pick up calls that are ringing at : https://supportforums.cisco.com/docs/DOC-9977 Configuring Call Pickup and Busy Lamp Field NOTE You must be able to ...
...extension must enable BLF to configure call pickup. STEP 2 Click Admin Login. Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone You can only be monitored by one other extension. TIP For detailed instructions on configuring the phones...example, if you have two idle lines on an assistant's phone, you can be used to speed dial the supervisor's phone, or pick up calls that are ringing at : https://supportforums.cisco.com/docs/DOC-9977 Configuring Call Pickup and Busy Lamp Field NOTE You must be able to ...
Administration Guide
Page 41
... Phone tab. From the Share Call Appearance drop-down list, choose Disabled. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 40 STEP 2 Click Admin Login. fnc: function - sd: speed dial - c. STEP 3 Click advanced. ext or usr: extension or user (... and ext keywords are interchangeable) STEP 6 Click Submit All Changes. To configure this configuration, Bob can press line button 5 to speed dial his Cisco SPA508G. Enter the following string in this example, the assistant Bob (extension 200) has another idle line (line 5) on his supervisor...
... Phone tab. From the Share Call Appearance drop-down list, choose Disabled. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 40 STEP 2 Click Admin Login. fnc: function - sd: speed dial - c. STEP 3 Click advanced. ext or usr: extension or user (... and ext keywords are interchangeable) STEP 6 Click Submit All Changes. To configure this configuration, Bob can press line button 5 to speed dial his Cisco SPA508G. Enter the following string in this example, the assistant Bob (extension 200) has another idle line (line 5) on his supervisor...
Administration Guide
Page 70
... a called number. Connected, StartXfer Transfers an active line on hold. Connected Programmable Softkeys The Cisco SPA300 Series and Cisco SPA500 Series IP Phones provide six programmable softkeys (fields PSK 1 through PSK 6). To configure programmable softkeys: STEP 1 Log in speed dial configurations. STEP 3 Click the Phone tab. Requires that Attn Xfer Serv is enabled and...
... a called number. Connected, StartXfer Transfers an active line on hold. Connected Programmable Softkeys The Cisco SPA300 Series and Cisco SPA500 Series IP Phones provide six programmable softkeys (fields PSK 1 through PSK 6). To configure programmable softkeys: STEP 1 Log in speed dial configurations. STEP 3 Click the Phone tab. Requires that Attn Xfer Serv is enabled and...
Administration Guide
Page 71
... to display on the far lower left of the script. You want to configure the Cisco SPA525G/525G2 phone with softkey that is going to the speed dial) to originate from the second extension on the phone display screen. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 70 To...
... to display on the far lower left of the script. You want to configure the Cisco SPA525G/525G2 phone with softkey that is going to the speed dial) to originate from the second extension on the phone display screen. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 70 To...
Administration Guide
Page 72
... STEP 4 Under Programmable Softkey Enable, choose yes. for example: psk1|1;em_login;acd_login;acd_logout;avail;unavail; becomes: psk|1;hold ;flash; Customizing Cisco SPA and Wireless IP Phones Customizing Phone Softkeys 3 STEP 1 Log in the lower left of the screen when the phone is idle, when... example, the original string: hold|1;endcall|2;conf|3;xfer|4;bxfer;confLx;xferLx;park;p hold |2;endcall|3;conf|4;xfer;bxfer;confLx;xferLx; The "Sales" speed dial softkey is off hook. STEP 2 Click Admin Login and advanced. redial;dir;cfwd;dnd;lcr;pickup;gpickup;unpark;em_logout; • Off ...
... STEP 4 Under Programmable Softkey Enable, choose yes. for example: psk1|1;em_login;acd_login;acd_logout;avail;unavail; becomes: psk|1;hold ;flash; Customizing Cisco SPA and Wireless IP Phones Customizing Phone Softkeys 3 STEP 1 Log in the lower left of the screen when the phone is idle, when... example, the original string: hold|1;endcall|2;conf|3;xfer|4;bxfer;confLx;xferLx;park;p hold |2;endcall|3;conf|4;xfer;bxfer;confLx;xferLx; The "Sales" speed dial softkey is off hook. STEP 2 Click Admin Login and advanced. redial;dir;cfwd;dnd;lcr;pickup;gpickup;unpark;em_logout; • Off ...
Administration Guide
Page 99
... on hold if it is contacted. STEP 4 Under Call Feature Settings, in to personal directory numbers, services, speed dials, and other properties on a phone (for BroadSoft and other phones. For more information, see the Cisco SPA 9000 Voice System Administration Guide. EM is not available on hold: STEP 1 Log in the MOH Server...
... on hold if it is contacted. STEP 4 Under Call Feature Settings, in to personal directory numbers, services, speed dials, and other properties on a phone (for BroadSoft and other phones. For more information, see the Cisco SPA 9000 Voice System Administration Guide. EM is not available on hold: STEP 1 Log in the MOH Server...
Administration Guide
Page 194
...Block Caller ID BCT: Block caller id enabled BCF: Block caller id disabled 7) Distinctive Ringing DRT: Distinctive ringing enabled DRF: Distinctive ringing disabled 8) Speed Dial SDT: Speed dial enabled SDF: Speed dial disabled 9) Secure Call SCT: Secure call enabled SCF: Secure call disabled 10) Do Not Disturb DDT: DND enabled DDF: DND disabled 11) Caller...) CW CID WDT: CWCID enabled WDF: CWCID disabled 13) Block Anonymous call BAT: Block anonymous call enabled BAF: Block anonymous call disabled Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 193
...Block Caller ID BCT: Block caller id enabled BCF: Block caller id disabled 7) Distinctive Ringing DRT: Distinctive ringing enabled DRF: Distinctive ringing disabled 8) Speed Dial SDT: Speed dial enabled SDF: Speed dial disabled 9) Secure Call SCT: Secure call enabled SCF: Secure call disabled 10) Do Not Disturb DDT: DND enabled DDF: DND disabled 11) Caller...) CW CID WDT: CWCID enabled WDF: CWCID disabled 13) Block Anonymous call BAT: Block anonymous call enabled BAF: Block anonymous call disabled Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 193
Administration Guide
Page 214
... Scripts, page 218 • Attendant Console Parameters, page 222 • Monitoring the Cisco SPA500S, page 224 Cisco SPA500S Features Cisco SPA500S features include: • 32 programmable speed-dial or direct station select (DSS) buttons/LEDs • Three-color LEDs (red, green, and orange) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
... Scripts, page 218 • Attendant Console Parameters, page 222 • Monitoring the Cisco SPA500S, page 224 Cisco SPA500S Features Cisco SPA500S features include: • 32 programmable speed-dial or direct station select (DSS) buttons/LEDs • Three-color LEDs (red, green, and orange) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Administration Guide
Page 220
Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console 9 • blf-busy lamp field function used with blf in the configuration. The syntax is fnc=blf+cp. Call pickup (cp) must be supported by the SIP proxy server and be used for monitoring line activity • sd-speed dial function • cp-call pickup (if supported by the SIP proxy server). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 219
Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console 9 • blf-busy lamp field function used with blf in the configuration. The syntax is fnc=blf+cp. Call pickup (cp) must be supported by the SIP proxy server and be used for monitoring line activity • sd-speed dial function • cp-call pickup (if supported by the SIP proxy server). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 219
Administration Guide
Page 221
...Cisco SPA500S are 1 to 6, corresponding to . Use this field to identify the phone extension to the second extension. Only use the vid= keyword in this case is not used, all 32 keys on the SIP proxy server. Subsequent keys will not light without the "sub" keyword. (Not required for speed dials... same as follows: • vid=1-extension 101 • vid=2-extension 102 • vid=3-extension 103 • vid=4-extension 104 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 220 The numeric values correspond to the default extensions on the...
...Cisco SPA500S are 1 to 6, corresponding to . Use this field to identify the phone extension to the second extension. Only use the vid= keyword in this case is not used, all 32 keys on the SIP proxy server. Subsequent keys will not light without the "sub" keyword. (Not required for speed dials... same as follows: • vid=1-extension 101 • vid=2-extension 102 • vid=3-extension 103 • vid=4-extension 104 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 220 The numeric values correspond to the default extensions on the...
Administration Guide
Page 222
... 221 Asterisk syntax The following entry enables speed dialing, BLF monitoring, and call pickup on page 222. Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console 9 • vid=5-extension 105 • vid=6-extension 106 Cisco SPA 9000 Syntax Find more complete information in the Cisco SPA 9000 Voice System Installation and Configuration...
... 221 Asterisk syntax The following entry enables speed dialing, BLF monitoring, and call pickup on page 222. Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console 9 • vid=5-extension 105 • vid=6-extension 106 Cisco SPA 9000 Syntax Find more complete information in the Cisco SPA 9000 Voice System Installation and Configuration...
Administration Guide
Page 225
... current subscription expires. Displays the version of that line does not require a subscription (such as speed dial). Displays the name assigned to each parameter; Cisco SPA500S Unit Monitoring Notes The following table describes each key (1-32) on the Cisco SPA500S attendant console unit. Displays whether the unit is shown. Displays the extension assigned to...
... current subscription expires. Displays the version of that line does not require a subscription (such as speed dial). Displays the name assigned to each parameter; Cisco SPA500S Unit Monitoring Notes The following table describes each key (1-32) on the Cisco SPA500S attendant console unit. Displays whether the unit is shown. Displays the extension assigned to...
Administration Guide
Page 285
... Line Key Settings NOTE Does not apply to the WIP310. Cisco SPA IP Phone Field Reference Phone Tab B Parameter Share Call Appearance Extended Function Description Yes indicates that Line Key 1/2/3/4/5/6 is a shared call pickup • sub: station name (not needed for speed dial) • ext or usr: extension or user (the usr and...
... Line Key Settings NOTE Does not apply to the WIP310. Cisco SPA IP Phone Field Reference Phone Tab B Parameter Share Call Appearance Extended Function Description Yes indicates that Line Key 1/2/3/4/5/6 is a shared call pickup • sub: station name (not needed for speed dial) • ext or usr: extension or user (the usr and...
