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Contents Chapter 1: Getting Started 12 Overview of the Phones 12 Cisco SPA500S Attendant Console 13 Network Configurations 14 Cisco SPA 9000 Voice System 15 Cisco Unified Communications 500 Series for Small Business 16 Other SIP IP PBX Call Control Systems 16 Prerequisites 16 Upgrading Firmware 17 Determining... on the Phone LCD Screen 30 Viewing the Reboot History in the SPA Status Dump File 30 Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone 30 Chapter 2: Configuring Lines and Extensions 34 Configuring Lines 34 Shared Line Appearances 34 Configuring a Line...
Contents Chapter 1: Getting Started 12 Overview of the Phones 12 Cisco SPA500S Attendant Console 13 Network Configurations 14 Cisco SPA 9000 Voice System 15 Cisco Unified Communications 500 Series for Small Business 16 Other SIP IP PBX Call Control Systems 16 Prerequisites 16 Upgrading Firmware 17 Determining... on the Phone LCD Screen 30 Viewing the Reboot History in the SPA Status Dump File 30 Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone 30 Chapter 2: Configuring Lines and Extensions 34 Configuring Lines 34 Shared Line Appearances 34 Configuring a Line...
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... Configuration Utility 100 Viewing the Video 101 Chapter 4: Configuring SIP, SPCP, and NAT Session Initiation Protocol and Cisco IP Phones SIP Over TCP SIP Proxy Redundancy Configuring Survivable Remote Site Telephony (SRST) Support RFC3311 Support Support for SIP NOTIFY XML-Service Configuring SIP Configuring SIP Parameters Configuring SIP Timer Values Configuring Response Status Code Handling Configuring RTP Parameters...
... Configuration Utility 100 Viewing the Video 101 Chapter 4: Configuring SIP, SPCP, and NAT Session Initiation Protocol and Cisco IP Phones SIP Over TCP SIP Proxy Redundancy Configuring Survivable Remote Site Telephony (SRST) Support RFC3311 Support Support for SIP NOTIFY XML-Service Configuring SIP Configuring SIP Parameters Configuring SIP Timer Values Configuring Response Status Code Handling Configuring RTP Parameters...
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... Server Configuring Subscriber Information Parameters Configuring SPCP on the Cisco SPA525G/525G2 116 122 126 127 Configuring SPCP on the Cisco SPA300 Series and Cisco SPA50XG 128 Network Address Translation (NAT) and Cisco IP Phones 128 NAT Mapping with Session Border Controller 129 NAT Mapping with SIP-ALG Router 129 Configuring NAT Mapping with a Static...
... Server Configuring Subscriber Information Parameters Configuring SPCP on the Cisco SPA525G/525G2 116 122 126 127 Configuring SPCP on the Cisco SPA300 Series and Cisco SPA50XG 128 Network Address Translation (NAT) and Cisco IP Phones 128 NAT Mapping with Session Border Controller 129 NAT Mapping with SIP-ALG Router 129 Configuring NAT Mapping with a Static...
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... Internet Connection Type and Static IP Settings Power Settings (SPA50X/) PPPoE Settings (Cisco SPA525G/525G2 Only) Optional Network Configuration VLAN Settings Wi-Fi Settings (Cisco SPA525G/525G2 Only) Bluetooth Settings (Cisco SPA525G/525G2 Only) VPN Settings (Cisco SPA525G/525G2 Only) SIP Tab SIP Parameters SIP Timer Values (sec) Response Status Code Handling RTP Parameters SDP Payload Types...
... Internet Connection Type and Static IP Settings Power Settings (SPA50X/) PPPoE Settings (Cisco SPA525G/525G2 Only) Optional Network Configuration VLAN Settings Wi-Fi Settings (Cisco SPA525G/525G2 Only) Bluetooth Settings (Cisco SPA525G/525G2 Only) VPN Settings (Cisco SPA525G/525G2 Only) SIP Tab SIP Parameters SIP Timer Values (sec) Response Status Code Handling RTP Parameters SDP Payload Types...
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... General 280 Line Key 283 Miscellaneous Line Key Settings 284 Line Key LED Pattern 285 Supplementary Services 287 Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 289 Ring Tone (WIP310) 291 Auto Input Gain (dB) 291 Multiple Paging Group Parameters 293 BroadSoft Settings...Extension Mobility 298 Programmable Softkeys 299 Ext Tab 301 General 302 Share Line Appearance 302 NAT Settings 303 Network Settings 303 SIP Settings 304 Call Feature Settings 309 Proxy and Registration 311 Subscriber Information 313 Audio Configuration 314 Dial Plan 318 User ...
... General 280 Line Key 283 Miscellaneous Line Key Settings 284 Line Key LED Pattern 285 Supplementary Services 287 Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 289 Ring Tone (WIP310) 291 Auto Input Gain (dB) 291 Multiple Paging Group Parameters 293 BroadSoft Settings...Extension Mobility 298 Programmable Softkeys 299 Ext Tab 301 General 302 Share Line Appearance 302 NAT Settings 303 Network Settings 303 SIP Settings 304 Call Feature Settings 309 Proxy and Registration 311 Subscriber Information 313 Audio Configuration 314 Dial Plan 318 User ...
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... System phone network, or with any vendor's IP PBX system that supports SIP. The Cisco SPA IP phones can use the Cisco SPA IP Phones as part of a Cisco SPA 9000 Voice System phone network, a SIP network, or as paging, call pickup, and shared line appearances. Getting ...Network Configurations 1 Network Configurations The Cisco SPA IP Phones support Session Initiation Protocol (SIP) or Smart Phone Control Protocol (SPCP). You can be used by your service provider. however, your configuration might vary depending on the Cisco SPA300 Series or Cisco SPA500 Series IP Phones. This...
... System phone network, or with any vendor's IP PBX system that supports SIP. The Cisco SPA IP phones can use the Cisco SPA IP Phones as part of a Cisco SPA 9000 Voice System phone network, a SIP network, or as paging, call pickup, and shared line appearances. Getting ...Network Configurations 1 Network Configurations The Cisco SPA IP Phones support Session Initiation Protocol (SIP) or Smart Phone Control Protocol (SPCP). You can be used by your service provider. however, your configuration might vary depending on the Cisco SPA300 Series or Cisco SPA500 Series IP Phones. This...
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...Cisco SPA 9000 Voice System can provide global connectivity through a switch to support legacy phone lines. With the optional Cisco SPA 400, the Cisco...Cisco SPA 9000 Voice System includes a Cisco SPA 9000 IP PBX and one or more information, see the Cisco SPA 9000 Voice System Administration Guide. When you use Cisco SPA IP Phones with the Cisco... manage the Cisco SPA 9000 Voice System using an Interactive Voice Response (IVR) system, the Cisco SPA 9000 Voice...Cisco SPA 400 also provides local voice mail service. Getting Started Network Configurations 1 Cisco SPA 9000 Voice System The Cisco...
...Cisco SPA 9000 Voice System can provide global connectivity through a switch to support legacy phone lines. With the optional Cisco SPA 400, the Cisco...Cisco SPA 9000 Voice System includes a Cisco SPA 9000 IP PBX and one or more information, see the Cisco SPA 9000 Voice System Administration Guide. When you use Cisco SPA IP Phones with the Cisco... manage the Cisco SPA 9000 Voice System using an Interactive Voice Response (IVR) system, the Cisco SPA 9000 Voice...Cisco SPA 400 also provides local voice mail service. Getting Started Network Configurations 1 Cisco SPA 9000 Voice System The Cisco...
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...PBX call control systems, such as BroadSoft and Asterisk, that use SIP for call control system, such as such as calendar, e-mail, and customer relationship management (CRM) programs. The Cisco SPA300 Series and Cisco SPA500 Series IP Phones can be configured to work with existing ...Small Business, or an Internet-based IP PBX. 4. Update firmware. Configure the wireless network (required for Cisco SPA525G/525G2 and WIP310). 3. Other SIP IP PBX Call Control Systems The Cisco SPA IP Phones are available in Appendix C, "Where to Go From Here," for more information. 1. Configuration...
...PBX call control systems, such as BroadSoft and Asterisk, that use SIP for call control system, such as such as calendar, e-mail, and customer relationship management (CRM) programs. The Cisco SPA300 Series and Cisco SPA500 Series IP Phones can be configured to work with existing ...Small Business, or an Internet-based IP PBX. 4. Update firmware. Configure the wireless network (required for Cisco SPA525G/525G2 and WIP310). 3. Other SIP IP PBX Call Control Systems The Cisco SPA IP Phones are available in Appendix C, "Where to Go From Here," for more information. 1. Configuration...
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...on page 28. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 25 Getting Started Using the Web-Based Configuration Utility 1 Roadmap to Configuration Utility Features The following tables provide a roadmap to adjust SIP stack and protocols.... sent, received, lost, and other information Configure system-level parameters, including network and debug parameters. To enable: • CTI • SIP-B • STUN In the configuration utility, click the ... System tab See Chapter 5, "Configuring Security, Quality, and Network Features." To:...
...on page 28. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 25 Getting Started Using the Web-Based Configuration Utility 1 Roadmap to Configuration Utility Features The following tables provide a roadmap to adjust SIP stack and protocols.... sent, received, lost, and other information Configure system-level parameters, including network and debug parameters. To enable: • CTI • SIP-B • STUN In the configuration utility, click the ... System tab See Chapter 5, "Configuring Security, Quality, and Network Features." To:...
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Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 27 In the configuration utility, click the ... Getting Started Using the Web-Based Configuration Utility 1 To perform these tasks... Customize individual extension parameters, including: • Shared line/call appearance • NAT settings • SIP settings such as SIP debug and SIP...• Call forward • Speed dial • Supplementary services See Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." • Web information (RSS newsfeeds) • Traffic information ...
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 27 In the configuration utility, click the ... Getting Started Using the Web-Based Configuration Utility 1 To perform these tasks... Customize individual extension parameters, including: • Shared line/call appearance • NAT settings • SIP settings such as SIP debug and SIP...• Call forward • Speed dial • Supplementary services See Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." • Web information (RSS newsfeeds) • Traffic information ...
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... to factory defaults, this information is a list of the supported reboot/refresh reasons (SPA50X and SPA30X): Reason DHCP Failed Upgrade Provisioning SIP Triggered Link Down VLAN Changed RC User Triggered Description The reboot was the result of changes made to parameter values via the phone's... LCD or Web GUI, or as a result of a resync. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 28 Getting Started Viewing Phone Information 1 Viewing Phone Information After you...
... to factory defaults, this information is a list of the supported reboot/refresh reasons (SPA50X and SPA30X): Reason DHCP Failed Upgrade Provisioning SIP Triggered Link Down VLAN Changed RC User Triggered Description The reboot was the result of changes made to parameter values via the phone's... LCD or Web GUI, or as a result of a resync. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 28 Getting Started Viewing Phone Information 1 Viewing Phone Information After you...
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...example, running out of resources). The following is a list of the supported reboot/refresh reasons (SPA525G/525G2): Reason Upgrade Provisioning SIP Triggered RC User Triggered Software Req System n IP Changed Description The reboot was changed . The reboot was triggered by a remote... was triggered after the phone's IP address was a result of an upgrade operation (regardless whether the upgrade completed or failed). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 29 Getting Started Viewing Phone Information 1 Reason Software Req...
...example, running out of resources). The following is a list of the supported reboot/refresh reasons (SPA525G/525G2): Reason Upgrade Provisioning SIP Triggered RC User Triggered Software Req System n IP Changed Description The reboot was changed . The reboot was triggered by a remote... was triggered after the phone's IP address was a result of an upgrade operation (regardless whether the upgrade completed or failed). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 29 Getting Started Viewing Phone Information 1 Reason Software Req...
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... the primary DNS server address. to 80. If you chose to reset, hang up to exit and begin the restore process. Reboot the phone. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 32 Restores the phone to exit. Recites the phone software version. Recites the... and Cisco SPA501G IP Phone 1 - 5-Debug Server-Recites the address of the debug server. Set call control-enter the value for the call control (SIP or SPCP). Restore the phone user settings to the default. (Clears all user settings such as speed dials.) Enter 1 to confirm, or * to the ...
... the primary DNS server address. to 80. If you chose to reset, hang up to exit and begin the restore process. Reboot the phone. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 32 Restores the phone to exit. Recites the phone software version. Recites the... and Cisco SPA501G IP Phone 1 - 5-Debug Server-Recites the address of the debug server. Set call control-enter the value for the call control (SIP or SPCP). Restore the phone user settings to the default. (Clears all user settings such as speed dials.) Enter 1 to confirm, or * to the ...
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... field, choose yes. STEP 3 Under Share Line Appearance, in the Proxy field, enter the IP address of the Cisco SPA 9000). Before the subscription expiration, the phone gets NOTIFY messages from the SIP server on the phone screen. These are shown on the status of seconds before the... SIP subscription expires. STEP 6 Under Proxy and Registration, in the Share Ext field, select shared. For the Cisco SPA525G/525G2, a telephone icon is 60 seconds....
... field, choose yes. STEP 3 Under Share Line Appearance, in the Proxy field, enter the IP address of the Cisco SPA 9000). Before the subscription expiration, the phone gets NOTIFY messages from the SIP server on the phone screen. These are shown on the status of seconds before the... SIP subscription expires. STEP 6 Under Proxy and Registration, in the Share Ext field, select shared. For the Cisco SPA525G/525G2, a telephone icon is 60 seconds....
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... extension 401. NOTE When the maximum numbers of Calls SPA303, SPA502G, SPA504G 10 SPA508G 16 SPA509G 24 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 37 No barge-in SIP mode. Also, this feature is dropped from 2 (default) to yes, she can be ...resumed by the user who placed the call and rejects incoming calls. NOTE The Cisco SPA525G/525G2 supports the "private hold . Configuring Call ...
... extension 401. NOTE When the maximum numbers of Calls SPA303, SPA502G, SPA504G 10 SPA508G 16 SPA509G 24 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 37 No barge-in SIP mode. Also, this feature is dropped from 2 (default) to yes, she can be ...resumed by the user who placed the call and rejects incoming calls. NOTE The Cisco SPA525G/525G2 supports the "private hold . Configuring Call ...
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...parameters are explained in to blank (c=r;p=s). Appears when the corresponding extension tries to register with the proxy server. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 46 Leaving this document: • NAT, Network, and... SIP Settings-Chapter 4, "Configuring SIP, SPCP, and NAT." • Call Feature Settings-Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." Indicates Call Back operation is set to yes. STEP 3 Click the...
...parameters are explained in to blank (c=r;p=s). Appears when the corresponding extension tries to register with the proxy server. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 46 Leaving this document: • NAT, Network, and... SIP Settings-Chapter 4, "Configuring SIP, SPCP, and NAT." • Call Feature Settings-Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." Indicates Call Back operation is set to yes. STEP 3 Click the...
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... field, choose yes to the configuration utility. STEP 3 Click the SIP tab. STEP 2 Click Admin Login and advanced. Customizing Cisco SPA and Wireless IP Phones Configuring Linksys Key System Parameters 3 Cisco SPA525G/525G2: STEP 1 Log in to enable the screen back light. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration...
... field, choose yes to the configuration utility. STEP 3 Click the SIP tab. STEP 2 Click Admin Login and advanced. Customizing Cisco SPA and Wireless IP Phones Configuring Linksys Key System Parameters 3 Cisco SPA525G/525G2: STEP 1 Log in to enable the screen back light. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration...
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... Click the Phone tab. STEP 4 Under Supplementary Services, in the ACD Login Serv field, choose yes. STEP 6 Click Submit All Changes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 58 Enabling ACD Service Typically used for call back service: STEP 1 ... based on the user's end. STEP 2 Click Admin Login and advanced. Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 NOTE These features can enable this with the SIP B parameter ("Configuring SIP" section on your phone model. STEP 5 Click Submit All Changes. You can...
... Click the Phone tab. STEP 4 Under Supplementary Services, in the ACD Login Serv field, choose yes. STEP 6 Click Submit All Changes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 58 Enabling ACD Service Typically used for call back service: STEP 1 ... based on the user's end. STEP 2 Click Admin Login and advanced. Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 NOTE These features can enable this with the SIP B parameter ("Configuring SIP" section on your phone model. STEP 5 Click Submit All Changes. You can...
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...a TFTP server when a call comes in the host/port/path field. STEP 5 Click Submit All Changes. For instructions, see the Cisco Small Business SPA525G/525G2 User Guide (SIP), located on a USB memory device. STEP 4 Under Ring Tone, in to delete, as a ring tone, use the Ring Tone ...Utility, available at: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 74 If the connection cannot be ...
...a TFTP server when a call comes in the host/port/path field. STEP 5 Click Submit All Changes. For instructions, see the Cisco Small Business SPA525G/525G2 User Guide (SIP), located on a USB memory device. STEP 4 Under Ring Tone, in to delete, as a ring tone, use the Ring Tone ...Utility, available at: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 74 If the connection cannot be ...
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... feature is powered on the found devices, select your Bluetooth headset. NOTE For more detailed instructions, including screen shots, see the Cisco Small Business SPA525/525G2 User Guide (SIP) or the Cisco Unified Communications Manager Express for your headset and press the Select button to the headset if the connection was successful. To...
... feature is powered on the found devices, select your Bluetooth headset. NOTE For more detailed instructions, including screen shots, see the Cisco Small Business SPA525/525G2 User Guide (SIP) or the Cisco Unified Communications Manager Express for your headset and press the Select button to the headset if the connection was successful. To...
