Users Manual - English
Page 3
... Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your product and special offers. Register your product By registering your product with Brother: ■ may support an insurance claim by you bought the machine. and, ■ will be made from your Fax Machine...
... Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your product and special offers. Register your product By registering your product with Brother: ■ may support an insurance claim by you bought the machine. and, ■ will be made from your Fax Machine...
Users Manual - English
Page 19
... 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of the machine 12-5 Printer jam or...Cleaning the Scanner 12-23 Cleaning the machine Printer Platen 12-24 Replacing the ink cartridges 12-25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do ...
... 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of the machine 12-5 Printer jam or...Cleaning the Scanner 12-23 Cleaning the machine Printer Platen 12-24 Replacing the ink cartridges 12-25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do ...
Users Manual - English
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... does not contain a .JPG file. Media Error-This message will beep to access a media card in the drive (slot) that are too large for the machine's memory. 10 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3340CN ONLY) Understanding the Error Messages Once you are familiar with the types of Memory-This... message will appear if you can easily identify and troubleshoot any difficulties. To clear this error, take out the media card. When an error message appears on the LCD, the...
... does not contain a .JPG file. Media Error-This message will beep to access a media card in the drive (slot) that are too large for the machine's memory. 10 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3340CN ONLY) Understanding the Error Messages Once you are familiar with the types of Memory-This... message will appear if you can easily identify and troubleshoot any difficulties. To clear this error, take out the media card. When an error message appears on the LCD, the...
Users Manual - English
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... company and ask them to poll a fax machine that is not in the machine's memory. Error messages As with any sophisticated office product, errors may occur. Visit us at http://solutions.brother.com. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Data Remaining Print data remains...
... company and ask them to poll a fax machine that is not in the machine's memory. Error messages As with any sophisticated office product, errors may occur. Visit us at http://solutions.brother.com. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Data Remaining Print data remains...
Users Manual - English
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... received into memory as a black and white fax. inches. If the sending machine has the ability to convert it , the color fax will be sent as black and white. Replace the ink cartridges. (See Replacing the ink cartridges on page A-4.) High Temperature The print head is too warm. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 The document...
... received into memory as a black and white fax. inches. If the sending machine has the ability to convert it , the color fax will be sent as black and white. Replace the ink cartridges. (See Replacing the ink cartridges on page A-4.) High Temperature The print head is too warm. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 The document...
Users Manual - English
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...The machine's memory is full. Not Registered You tried to access a One-Touch or Speed-Dial number that are in the memory. (See Printing a fax from the memory on page 4-10.) (Printing operation in progress finish and then try again. ACTION Add paper, and then press Black Start or Color Start.... See Printer jam or paper jam on page 12-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE The paper is not the correct size....
...The machine's memory is full. Not Registered You tried to access a One-Touch or Speed-Dial number that are in the memory. (See Printing a fax from the memory on page 4-10.) (Printing operation in progress finish and then try again. ACTION Add paper, and then press Black Start or Color Start.... See Printer jam or paper jam on page 12-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE The paper is not the correct size....
Users Manual - English
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... it . -OR- Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Then, disconnect the machine from the power source for several minutes, and then reconnect it . (For details see Transfer faxes to your PC. 3. Press Menu/Set, 9, 0, 1. 2. Check whether the machine has faxes in the machine's memory, press 2. 4. Press Black Start...
... it . -OR- Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Then, disconnect the machine from the power source for several minutes, and then reconnect it . (For details see Transfer faxes to your PC. 3. Press Menu/Set, 9, 0, 1. 2. Check whether the machine has faxes in the machine's memory, press 2. 4. Press Black Start...
Users Manual - English
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Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below. Document is jammed inside the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below. Document is jammed inside the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
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Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Paper is jammed in the machine.
Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Paper is jammed in the machine.
Users Manual - English
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Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open position until it locks securely into place. 4 Remove the jammed paper. Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the machine.
Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open position until it locks securely into place. 4 Remove the jammed paper. Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the machine.
Users Manual - English
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5 Close the top cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8
5 Close the top cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8
Users Manual - English
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... the 'Enhanced Normal Printing' mode to help avoid banding on both the machine and your machine, check the chart below and follow the troubleshooting tips. Characters and lines are skewed. Printed text or images are stacked. Visit us at http://solutions.brother.com. Cartridges remain fresh for your ink cartridges are fresh. If you...
... the 'Enhanced Normal Printing' mode to help avoid banding on both the machine and your machine, check the chart below and follow the troubleshooting tips. Characters and lines are skewed. Printed text or images are stacked. Visit us at http://solutions.brother.com. Cartridges remain fresh for your ink cartridges are fresh. If you...
Users Manual - English
Page 154
... two types of paper are using the Black Start key to see if the problem is not full color in the Basic tab of the printer driver. Machine does not print from another fax machine. You can be dirty. SUGGESTIONS Make sure the paper is not too thick or not curled. .... Print speed is not dirty with the True2Life® feature. Try to run. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Printing appears dirty or ink seems to reduce the print resolution. Printing Received Faxes Condensed print and white streaks across the page or the top and bottom of quality ...
... two types of paper are using the Black Start key to see if the problem is not full color in the Basic tab of the printer driver. Machine does not print from another fax machine. You can be dirty. SUGGESTIONS Make sure the paper is not too thick or not curled. .... Print speed is not dirty with the True2Life® feature. Try to run. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Printing appears dirty or ink seems to reduce the print resolution. Printing Received Faxes Condensed print and white streaks across the page or the top and bottom of quality ...
Users Manual - English
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... 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Print the Transmission Verification Report and check for a dial tone. If you frequently get 'Result:NG' on page 4-3.) If you call your machine's scanner operation. DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in .... (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on the Transmission Verification Report, your resolution to hear it answer. If possible, call your machine, ask your telephone company to check your machine to...
... 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Print the Transmission Verification Report and check for a dial tone. If you frequently get 'Result:NG' on page 4-3.) If you call your machine's scanner operation. DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in .... (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on the Transmission Verification Report, your resolution to hear it answer. If possible, call your machine, ask your telephone company to check your machine to...
Users Manual - English
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...only) Cannot install software or print Run the MFL-Pro Suite Repair and Install program on the line as a calling fax machine and respond with custom features. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Try avoiding this problem. Copying Difficulties Cannot make a copy Make sure that send ... illuminated. (See Enter Copy Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. Make sure the Brother TWAIN/WIA driver is ( 51). If you are sending or receiving a fax message while a custom feature signal comes through on an extension phone, press your...
...only) Cannot install software or print Run the MFL-Pro Suite Repair and Install program on the line as a calling fax machine and respond with custom features. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Try avoiding this problem. Copying Difficulties Cannot make a copy Make sure that send ... illuminated. (See Enter Copy Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. Make sure the Brother TWAIN/WIA driver is ( 51). If you are sending or receiving a fax message while a custom feature signal comes through on an extension phone, press your...
Users Manual - English
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...into the media slot. Make sure you have to unplug the power cord of the network are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Print Network Configuration list. (See Printing reports on page 8-1.) Then the current settings of ...the machine to a different port on your PC and machine, and then turn off .) Cannot access Removable Disk from within Windows®...
...into the media slot. Make sure you have to unplug the power cord of the network are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Print Network Configuration list. (See Printing reports on page 8-1.) Then the current settings of ...the machine to a different port on your PC and machine, and then turn off .) Cannot access Removable Disk from within Windows®...
Users Manual - English
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...; Basic reduces the modem speed to 33600 bps. Compatibility If you are having difficulty sending or receiving a fax due to possible interference on your phone line. The machine adjusts the modem speed for compatibility with your phone line, you can select High to return to 9600 bps...the Equalization for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to select Basic, (or Normal). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. TROUBLESHOOTING AND ROUTINE ...
...; Basic reduces the modem speed to 33600 bps. Compatibility If you are having difficulty sending or receiving a fax due to possible interference on your phone line. The machine adjusts the modem speed for compatibility with your phone line, you can select High to return to 9600 bps...the Equalization for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to select Basic, (or Normal). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. TROUBLESHOOTING AND ROUTINE ...
Users Manual - English
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... the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Press Menu/Set. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE When cleaning is finished, the machine will go back to select Black, Color or All. Press Menu/Set...
... the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Press Menu/Set. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE When cleaning is finished, the machine will go back to select Black, Color or All. Press Menu/Set...
Users Manual - English
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...machine begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Press Menu/Set. 3 Press ▲ or ▼ to select Print Quality. Press Menu/Set. 4 Press Color... Start. OK Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows...
...machine begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Press Menu/Set. 3 Press ▲ or ▼ to select Print Quality. Press Menu/Set. 4 Press Color... Start. OK Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows...
Users Manual - English
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...the new ink cartridge. If ink is finished, press Color Start. Caution Do NOT touch the print head. The machine will start cleaning the print head. 9 After cleaning is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on ...warranty. If ink is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is still missing after the fifth cleaning and test print, replace the ink cartridge for the clogged color. (Perhaps the ink cartridge was in this .
...the new ink cartridge. If ink is finished, press Color Start. Caution Do NOT touch the print head. The machine will start cleaning the print head. 9 After cleaning is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on ...warranty. If ink is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is still missing after the fifth cleaning and test print, replace the ink cartridge for the clogged color. (Perhaps the ink cartridge was in this .