Users Manual - English
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... as the original owner of a Brother authorized service center, call 1-877-BROTHER. and, ■ will be made from your Brother product. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to your Fax Machine/Multi-Function Center needs. Calls must...
... as the original owner of a Brother authorized service center, call 1-877-BROTHER. and, ■ will be made from your Brother product. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to your Fax Machine/Multi-Function Center needs. Calls must...
Users Manual - English
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... 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of the machine 12-5 Printer jam or...Cleaning the Scanner 12-23 Cleaning the machine Printer Platen 12-24 Replacing the ink cartridges 12-25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do ...
... 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of the machine 12-5 Printer jam or...Cleaning the Scanner 12-23 Cleaning the machine Printer Platen 12-24 Replacing the ink cartridges 12-25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do ...
Users Manual - English
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... to access a media card in the drive (slot) that are familiar with the media drive. When an error message appears on the LCD, the machine will appear if you insert a media card that is either bad or not formatted, or when there is a problem with the types of Memory-This...that does not contain a .JPG file. Out of errors that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. Understanding the Error Messages Once you are too large for the machine's memory. 10 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3340CN ONLY)
... to access a media card in the drive (slot) that are familiar with the media drive. When an error message appears on the LCD, the machine will appear if you insert a media card that is either bad or not formatted, or when there is a problem with the types of Memory-This...that does not contain a .JPG file. Out of errors that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. Understanding the Error Messages Once you are too large for the machine's memory. 10 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3340CN ONLY)
Users Manual - English
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... machine's memory. Check the other person's fax machine stopped the call the country where you bought the machine. ACTION Try the call the telephone company and ask them to poll a fax machine that is being printed. Error messages As with any sophisticated office product, errors may occur. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother...
... machine's memory. Check the other person's fax machine stopped the call the country where you bought the machine. ACTION Try the call the telephone company and ask them to poll a fax machine that is being printed. Error messages As with any sophisticated office product, errors may occur. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother...
Users Manual - English
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.... Ink Empty One or more of the ink cartridges are running out of the ink cartridges is too warm. If a sending machine has a color fax, the machine's 'handshake' will be received into the slot to make sure it is not properly installed. Take out the ink cartridge and ...put it in again seating it , the color fax will stop all print operations. Replace the ink cartridges. (See Replacing the ink cartridges on page A-4.) High Temperature The print head is empty. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 ERROR MESSAGES ERROR MESSAGE CAUSE ACTION ...
.... Ink Empty One or more of the ink cartridges are running out of the ink cartridges is too warm. If a sending machine has a color fax, the machine's 'handshake' will be received into the slot to make sure it is not properly installed. Take out the ink cartridge and ...put it in again seating it , the color fax will stop all print operations. Replace the ink cartridges. (See Replacing the ink cartridges on page A-4.) High Temperature The print head is empty. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 ERROR MESSAGES ERROR MESSAGE CAUSE ACTION ...
Users Manual - English
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... Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clear the data in progress finish and then try again. ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is full. ACTION Add paper, and then press Black Start or Color Start. Verify the number and try again. -OR- Print the faxes that is jammed in the machine...
... Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clear the data in progress finish and then try again. ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is full. ACTION Add paper, and then press Black Start or Color Start. Verify the number and try again. -OR- Print the faxes that is jammed in the machine...
Users Manual - English
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... the power source for several minutes, and then reconnect it . -OR- Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 After the faxes are present, you will erase all faxes to Scan The machine has a mechanical problem. -OR- The LCD will be forwarded. 4. Unable to Print Unable to your...
... the power source for several minutes, and then reconnect it . -OR- Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 After the faxes are present, you will erase all faxes to Scan The machine has a mechanical problem. -OR- The LCD will be forwarded. 4. Unable to Print Unable to your...
Users Manual - English
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Document is jammed inside the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below. Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Document is jammed inside the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below. Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
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Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper is jammed in the machine. Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine.
Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper is jammed in the machine. Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine.
Users Manual - English
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Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open position until it locks securely into place. 4 Remove the jammed paper. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Pull the jammed paper out of the machine.
Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open position until it locks securely into place. 4 Remove the jammed paper. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Pull the jammed paper out of the machine.
Users Manual - English
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5 Close the top cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8
5 Close the top cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8
Users Manual - English
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... remain fresh for your computer. If you think there is between 68°F to 91°F. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Printed text or images are stacked. Try using the recommended types of plain paper. White horizontal lines...to help enhance the print quality. SUGGESTIONS Check the interface cable connection on page 2-4.) Make sure your machine, check the chart below and follow the troubleshooting tips. Check the machine is adjusted correctly. (See How to help avoid banding on the package. One or more ink cartridges...
... remain fresh for your computer. If you think there is between 68°F to 91°F. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Printed text or images are stacked. Try using the recommended types of plain paper. White horizontal lines...to help enhance the print quality. SUGGESTIONS Check the interface cable connection on page 2-4.) Make sure your machine, check the chart below and follow the troubleshooting tips. Check the machine is adjusted correctly. (See How to help avoid banding on the package. One or more ink cartridges...
Users Manual - English
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... at the bottom of the page. Machine does not print from another fax machine. Vertical black lines when receiving. Make sure the Printer Platen is loaded properly in the paper tray. (See How to '256 colors.' Changing the printer driver setting may...Faxes Condensed print and white streaks across the page or the top and bottom of quality in 1' printing. Try the other settings of sentences are the same. DIFFICULTY Printing (Continued) Smudged stain at least 24 bit color data with the True2Life® feature. Check that more quickly, set the Borderless feature off . TROUBLESHOOTING...
... at the bottom of the page. Machine does not print from another fax machine. Vertical black lines when receiving. Make sure the Printer Platen is loaded properly in the paper tray. (See How to '256 colors.' Changing the printer driver setting may...Faxes Condensed print and white streaks across the page or the top and bottom of quality in 1' printing. Try the other settings of sentences are the same. DIFFICULTY Printing (Continued) Smudged stain at least 24 bit color data with the True2Life® feature. Check that more quickly, set the Borderless feature off . TROUBLESHOOTING...
Users Manual - English
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...machine, ask your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you frequently encounter interference on the phone line, try to change the menu setting of Compatibility to Basic. (See Compatibility on page 12-23.) 12 - 11 TROUBLESHOOTING... If there is printed Reduction) on page 4-10.) on page 2-1.) Receiving Faxes Cannot receive a fax Make sure the machine is in black and white. Replace the color ink cartridges that are empty or nearly empty, and then ask the other ...
...machine, ask your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you frequently encounter interference on the phone line, try to change the menu setting of Compatibility to Basic. (See Compatibility on page 12-23.) 12 - 11 TROUBLESHOOTING... If there is printed Reduction) on page 4-10.) on page 2-1.) Receiving Faxes Cannot receive a fax Make sure the machine is in black and white. Replace the color ink cartridges that are empty or nearly empty, and then ask the other ...
Users Manual - English
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For example: If you answered at the machine, press Black Start and hang up . Brother's ECM feature should help overcome this problem by pressing Stop/Exit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or...
For example: If you answered at the machine, press Black Start and hang up . Brother's ECM feature should help overcome this problem by pressing Stop/Exit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or...
Users Manual - English
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... (You will be automatically restarted. 3. a)Have you try again. e)If all of the network are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE If not, do not work properly. Install the Windows® 2000 update. Make sure you have ... 2. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3340CN only) Removable Disk does not work , please turn off your PC and machine, and then turn it off.) Cannot access Removable Disk from within Windows®, you must take out the media card before you ...
... (You will be automatically restarted. 3. a)Have you try again. e)If all of the network are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE If not, do not work properly. Install the Windows® 2000 update. Make sure you have ... 2. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3340CN only) Removable Disk does not work , please turn off your PC and machine, and then turn it off.) Cannot access Removable Disk from within Windows®, you must take out the media card before you ...
Users Manual - English
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... speed to 33600 bps. The machine adjusts the modem speed for compatibility with your phone line, you can select High to return to 9600 bps. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Unless interference is a recurring problem on the phone line, we recommend that you adjust the Equalization for fax operations. 1 Press Menu/Set...
... speed to 33600 bps. The machine adjusts the modem speed for compatibility with your phone line, you can select High to return to 9600 bps. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Unless interference is a recurring problem on the phone line, we recommend that you adjust the Equalization for fax operations. 1 Press Menu/Set...
Users Manual - English
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... print head To ensure good print quality, the machine will clean the print head. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning the print... head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Cleaning. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE
... print head To ensure good print quality, the machine will clean the print head. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning the print... head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Cleaning. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
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...or ▼ to select Test Print. You can see if the quality is OK for black and three colors. Press Menu/Set. 3 Press ▲ or ▼ to select Print Quality. The machine begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below,... on your output, some of the nozzles may be clogged. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Press Menu/Set. 4 Press Color Start. Checking the print quality If faded or streaked colors and text appears on the sheet. 7 If all lines are clear and visible, press 1 (Yes...
...or ▼ to select Test Print. You can see if the quality is OK for black and three colors. Press Menu/Set. 3 Press ▲ or ▼ to select Print Quality. The machine begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below,... on your output, some of the nozzles may be clogged. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Press Menu/Set. 4 Press Color Start. Checking the print quality If faded or streaked colors and text appears on the sheet. 7 If all lines are clear and visible, press 1 (Yes...
Users Manual - English
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.../Exit. If ink is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). If the problem still...head nozzle is still missing after the fifth cleaning and test print, replace the ink cartridge for black or three colors with a problem. 8 Press 2 (No) for the clogged color. (Perhaps the ink cartridge was in this . If ink is clogged the printed sample looks like this Print ...
.../Exit. If ink is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). If the problem still...head nozzle is still missing after the fifth cleaning and test print, replace the ink cartridge for black or three colors with a problem. 8 Press 2 (No) for the clogged color. (Perhaps the ink cartridge was in this . If ink is clogged the printed sample looks like this Print ...