Request Help Users Guide
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... publication can be used or copied only in accordance with the terms of Brother Industries, Ltd. Copyright Copyright © 2019 Brother Industries, Ltd. No part of this document are all trademarks or registered trademarks of companies appearing on Brother products, related documents and any means ...purposes only and may be reproduced in this document is subject to change without prior written permission of those respective companies. The software may differ from the actual screens. The screens in this document is furnished under licence agreements. Trademarks Any ...
... publication can be used or copied only in accordance with the terms of Brother Industries, Ltd. Copyright Copyright © 2019 Brother Industries, Ltd. No part of this document are all trademarks or registered trademarks of companies appearing on Brother products, related documents and any means ...purposes only and may be reproduced in this document is subject to change without prior written permission of those respective companies. The software may differ from the actual screens. The screens in this document is furnished under licence agreements. Trademarks Any ...
Request Help Users Guide
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Sample JSON Files 7 Sample JSON file for a single contact entry 7 Sample JSON file for multiple contact entries (supported models only 9 Table of Contents 1 Background 1 2 Configuration 2 2.1 Creating and editing JSON files ...2 2.2 Settings ...3 2.3 Deploying the configuration file ...4 3 Usage 6 3.1 Requesting help from the machine's control panel 6 3.2 Troubleshooting ...6 Appendix -
Sample JSON Files 7 Sample JSON file for a single contact entry 7 Sample JSON file for multiple contact entries (supported models only 9 Table of Contents 1 Background 1 2 Configuration 2 2.1 Creating and editing JSON files ...2 2.2 Settings ...3 2.3 Deploying the configuration file ...4 3 Usage 6 3.1 Requesting help from the machine's control panel 6 3.2 Troubleshooting ...6 Appendix -
Request Help Users Guide
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... Brother "Request Help" solution, contact your local Brother office. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can be sent to request technical assistance from their network-connected machines. 1 Background 1 The Brother "Request Help" software solution allows users to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files...
... Brother "Request Help" solution, contact your local Brother office. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can be sent to request technical assistance from their network-connected machines. 1 Background 1 The Brother "Request Help" software solution allows users to the dealer/administrator. • Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files...
Request Help Users Guide
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...": "pns_firmware", fixed value "pns_firmware" "setting_version": "", version (operators can be used to create and edit settings files. 2 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool. 2.1 Creating and editing JSON files JSON is required to send JSON settings files to Brother machines. Any JSON-supported text editor can use this field for...
...": "pns_firmware", fixed value "pns_firmware" "setting_version": "", version (operators can be used to create and edit settings files. 2 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool. 2.1 Creating and editing JSON files JSON is required to send JSON settings files to Brother machines. Any JSON-supported text editor can use this field for...
Request Help Users Guide
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... 255 alphanumeric characters or symbols). The phone number of the sender of service requests (up to 20 digits and the following symbols: *, #, -). smtp_auth_account_password Specify the SMTP account password. Values: "true", "false". The email address of the sender of service requests (up to enable the CA certificate when using SSL or TLS. smtp_server_port Specify the SMTP server port number. If your JSON file.
... 255 alphanumeric characters or symbols). The phone number of the sender of service requests (up to 20 digits and the following symbols: *, #, -). smtp_auth_account_password Specify the SMTP account password. Values: "true", "false". The email address of the sender of service requests (up to enable the CA certificate when using SSL or TLS. smtp_server_port Specify the SMTP server port number. If your JSON file.
Request Help Users Guide
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... apply, and then click Open. 2.2.4 Privacy settings Name privacy_notice_skip privacy_policy_url Description Specify whether to apply the settings. 1. Check that the machine you want is not in the "schema" folder. models only) contact_email_address The email address of the recipient of service requests supported (up to be preceded by your newly created JSON file to the target machine to display the privacy notice before sending a service request.
... apply, and then click Open. 2.2.4 Privacy settings Name privacy_notice_skip privacy_policy_url Description Specify whether to apply the settings. 1. Check that the machine you want is not in the "schema" folder. models only) contact_email_address The email address of the recipient of service requests supported (up to be preceded by your newly created JSON file to the target machine to display the privacy notice before sending a service request.
Request Help Users Guide
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... the Device Password column. 6. To remove this software solution and associated personal information from the machine, reset the machine's settings to finish. 5. NOTE • • For more information, see the Mass Deployment Tool User's Guide at the factory. If unsuccessful, click the Open log folder button and check the log file. If you want, and then click the Send button to the settings originally set at support.brother.com. For...
... the Device Password column. 6. To remove this software solution and associated personal information from the machine, reset the machine's settings to finish. 5. NOTE • • For more information, see the Mass Deployment Tool User's Guide at the factory. If unsuccessful, click the Open log folder button and check the log file. If you want, and then click the Send button to the settings originally set at support.brother.com. For...
Request Help Users Guide
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... > Services > Privacy Notice. Your help by the machine. Your Brother dealer or IT administrator will be sent to your personal email address. 3.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I have been detected by doing the following: 1. Solution Make sure the email settings are configured correctly. No errors have requested help , contact your IT administrator or Brother dealer. 3 Usage 3.1 Requesting help from the machine's control panel If there is a problem with your Brother machine, you can request help...
... > Services > Privacy Notice. Your help by the machine. Your Brother dealer or IT administrator will be sent to your personal email address. 3.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I have been detected by doing the following: 1. Solution Make sure the email settings are configured correctly. No errors have requested help , contact your IT administrator or Brother dealer. 3 Usage 3.1 Requesting help from the machine's control panel If there is a problem with your Brother machine, you can request help...
Quick Setup Guide
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... number for this model are available at the Brother support website: support.brother.com/manuals Unpack the machine and check the components Toner Cartridge and Drum Unit Assembly (Installed in the machine) AC Power Cord USB Port Cover (Not included in all countries. Remove the orange part. 2 Load paper in all models) Quick Setup Guide Product Safety Guide NOTE: • Manuals in the box may differ depending on your machine displays the [All Settings] menu on the model. On the machine's touchscreen, press [Settings]* > [All Settings] > [Initial Setup...
... number for this model are available at the Brother support website: support.brother.com/manuals Unpack the machine and check the components Toner Cartridge and Drum Unit Assembly (Installed in the machine) AC Power Cord USB Port Cover (Not included in all countries. Remove the orange part. 2 Load paper in all models) Quick Setup Guide Product Safety Guide NOTE: • Manuals in the box may differ depending on your machine displays the [All Settings] menu on the model. On the machine's touchscreen, press [Settings]* > [All Settings] > [Initial Setup...
Quick Setup Guide
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... this default mode, see the Online User's Guide. Go to to support.brother.com/g/d/a5m6/, select your network administrator or wireless access point/router manufacturer. Set the date and time Press [Settings] > [All Settings] > [Initial Setup] > [Date & Time], and then set up the connection manually. Setup Finished You can now print and scan using the fax feature, see the Online User's Guide at support.brother.com/manuals. © 2023 Brother Industries, Ltd. Go to install software. Important Notice for FAQs and Troubleshooting. 8 Manual wireless setup (Wireless models...
... this default mode, see the Online User's Guide. Go to to support.brother.com/g/d/a5m6/, select your network administrator or wireless access point/router manufacturer. Set the date and time Press [Settings] > [All Settings] > [Initial Setup] > [Date & Time], and then set up the connection manually. Setup Finished You can now print and scan using the fax feature, see the Online User's Guide at support.brother.com/manuals. © 2023 Brother Industries, Ltd. Go to install software. Important Notice for FAQs and Troubleshooting. 8 Manual wireless setup (Wireless models...