Brother International DCP-L5510DN Support and Manuals
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Popular Brother International DCP-L5510DN Manual Pages
Request Help Users Guide - Page 1
User's Guide
Request Help
ENG Version B
Request Help Users Guide - Page 2
... are all trademarks or registered trademarks of companies appearing on Brother products, related documents and any means without notice. The software may be reproduced in accordance with ...from the actual screens. Copyright
Copyright © 2019 Brother Industries, Ltd.
No part of this document is subject to change without prior written permission of those respective companies.
Request Help Users Guide - Page 3
...of Contents
1 Background
1
2 Configuration
2
2.1 Creating and editing JSON files ...2 2.2 Settings ...3 2.3 Deploying the configuration file ...4
3 Usage
6
3.1 Requesting help from the machine's control panel 6 3.2 Troubleshooting ...6
Appendix - Sample JSON Files
7
Sample JSON file for a single contact entry 7 Sample JSON file for multiple contact entries (supported models only 9
Request Help Users Guide - Page 4
... "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to
the dealer...Brother dealer or IT administrator who can be sent to efficiently troubleshoot the user's machine. NOTE •
•
To activate this solution, you need a valid licence code and software that can send licence codes...
Request Help Users Guide - Page 5
... to create and edit settings files. 2 Configuration
To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool.
2.1 Creating and editing JSON files
JSON is required to send JSON settings files to Brother machines.
Any JSON-supported text editor can use...
Request Help Users Guide - Page 6
...". smtp_auth_account_password
Specify the SMTP account password.
If your model supports a multiple contact entry JSON file and you want to specify separate contact information for the multiple contact entry in the Appendix.
2.2.3 Personal information
Name personal_name
personal_phone_num
personal_email_address
Description The name of the sender of service requests (up to 20 digits...
Request Help Users Guide - Page 7
... will need this information later.
2. Select the settings file you want to send your model.
Supported error names:
• paper_jams • change_drum •... the configuration file
Use the Brother Mass Deployment Tool to apply, and then click Open. models only)
contact_email_address The email address of the recipient of service requests
supported
(up to 20 digits and...
Request Help Users Guide - Page 8
..., see the Mass Deployment Tool User's Guide at the factory.
To remove this software solution and associated personal information from the machine, reset the machine's settings to password-protected machines, enter their passwords in the Device Password column.
6. Select the checkbox of the machine you are applying settings to the settings originally set at support.brother.com.
Request Help Users Guide - Page 9
.... Solution Make sure the email settings are configured correctly. If you need further help, contact your Brother machine's Online User's Guide and FAQs support.brother.com for troubleshooting information. Accept the privacy notice and press OK.
4. On your personal email address.
3.2 Troubleshooting
Problem Authenticate Err. (Authentication Error) Sending error
I have been detected by...
Quick Setup Guide - Page 1
... and Drum Unit Assembly
(Installed in the machine)
AC Power Cord
USB Port Cover (Not included in all models are available at
support.brother.com.
Press your machine displays the [All Settings] menu on the back or side of the machine. Press .
* If your language. 3. D0277N001-00 USA/CAN Version 0
Quick Setup Guide
DCP-L5510DN / MFC-L5710DN / MFC-L5710DW...
Quick Setup Guide - Page 2
... FAQs and Troubleshooting.
8 Manual wireless setup (Wireless models)
If the wireless setup is successful, the touchscreen displays [Connected].
When the wireless setup is not successful, try to set up the connection manually. If still not successful, visit support.brother.com. All rights reserved. Visit setup.brother.com to . Important Notice for Network Security: The default password to...
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