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Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures.
Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures.
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... Error Message 111 Intermittent Problems 115 Undetermined Problems 116 Jumper and Connector Locations 117 Top View 117 Bottom View 118 Clearing Password Check and BIOS Recovery 119 Clearing Password Check 119 BIOS Recovery by Crisis Disk 120 FRU (Field Replaceable Unit) List 121 Aspire 2920/2920Z/2420 Exploded Diagram 122 Aspire 2920/2920Z/2420 Series 130...
... Error Message 111 Intermittent Problems 115 Undetermined Problems 116 Jumper and Connector Locations 117 Top View 117 Bottom View 118 Clearing Password Check and BIOS Recovery 119 Clearing Password Check 119 BIOS Recovery by Crisis Disk 120 FRU (Field Replaceable Unit) List 121 Aspire 2920/2920Z/2420 Exploded Diagram 122 Aspire 2920/2920Z/2420 Series 130...
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... the bottom of screen). Please also refer to enter setup. However, if you encounter configuration problems, you may need to run Setup. Press F2 to Chapter 4 Troubleshooting when problem arises. Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is already properly configured and...60GHz XXXXXXXXXXX-(XX) XXXXXXXX XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None Aspire 2XXX Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-Menu...
... the bottom of screen). Please also refer to enter setup. However, if you encounter configuration problems, you may need to run Setup. Press F2 to Chapter 4 Troubleshooting when problem arises. Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is already properly configured and...60GHz XXXXXXXXXXX-(XX) XXXXXXXX XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None Aspire 2XXX Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-Menu...
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K If you need to solve HDD password locked problem, you key in "unlock6 03567 00"" 2. Select "2" 3. See the image below. Removing HDD Utility This section provide you with removing HDD method: Remove HDD Password: K If you can run unlock6.exe 1. Choose one upper-case string Chapter 2 51 Key in wrong HDD password for three time, "HDD password error code" would display on the screen.
K If you need to solve HDD password locked problem, you key in "unlock6 03567 00"" 2. Select "2" 3. See the image below. Removing HDD Utility This section provide you with removing HDD method: Remove HDD Password: K If you can run unlock6.exe 1. Choose one upper-case string Chapter 2 51 Key in wrong HDD password for three time, "HDD password error code" would display on the screen.
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POST does not complete. "Error Message List" on page 102 Symptoms cannot be re-created (intermittent problems). Message" on page 103 Other symptoms (i.e. Verify the symptoms by attempting to . Use the following procedure as possible. 2. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Use the...
POST does not complete. "Error Message List" on page 102 Symptoms cannot be re-created (intermittent problems). Message" on page 103 Other symptoms (i.e. Verify the symptoms by attempting to . Use the following procedure as possible. 2. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Use the...
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...computer: K Numeric keypad 98 Chapter 4 Multiple labels can cause the drive to a controller, driver, or diskette. Do the following to isolate the problem to CD-ROM Test. 3. Reconnect the external diskette drive/DVD-ROM module. 2. If an error occurs, reconnect the connector on the system board... is passed as the program runs to select the test device. 1. Follow the instructions in the message window. If the tests detect a keyboard problem, do the following to be tested. Reconnect the keyboard cables. 2. A write-enabled, diagnostic diskette is to select the test device: 1. Boot...
...computer: K Numeric keypad 98 Chapter 4 Multiple labels can cause the drive to a controller, driver, or diskette. Do the following to isolate the problem to CD-ROM Test. 3. Reconnect the external diskette drive/DVD-ROM module. 2. If an error occurs, reconnect the connector on the system board... is passed as the program runs to select the test device. 1. Follow the instructions in the message window. If the tests detect a keyboard problem, do the following to be tested. Reconnect the keyboard cables. 2. A write-enabled, diagnostic diskette is to select the test device: 1. Boot...
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... main board. 2. then check that power is fully installed into the connector. Remove the battery pack. 2. Power System Check To verify the symptom of the problem, power on the computer using each of these devices do not work, reconnect the cable connector and repeat the failing operation. Press F2 in the... 101 Chapter 4 99 Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. If you suspect a power problem, see the appropriate power supply check in the test items. 3.
... main board. 2. then check that power is fully installed into the connector. Remove the battery pack. 2. Power System Check To verify the symptom of the problem, power on the computer using each of these devices do not work, reconnect the cable connector and repeat the failing operation. Press F2 in the... 101 Chapter 4 99 Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. If you suspect a power problem, see the appropriate power supply check in the test items. 3.
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See the following : K Replace the System board. K If the problem is not correct, go to +20.5V Pin 2: 0V, Ground 1. NOTE: An audible noise from the computer and measure the output voltage at the plug ... the voltage is within the range, do the following figure Pin 1: +19 to the next step. If the operational charge does not work, see "Undetermined Problems" on indicator does not light up, check the power cord of the power adapter cable. If the voltage is not correct, replace the power adapter...
See the following : K Replace the System board. K If the problem is not correct, go to +20.5V Pin 2: 0V, Ground 1. NOTE: An audible noise from the computer and measure the output voltage at the plug ... the voltage is within the range, do the following figure Pin 1: +19 to the next step. If the operational charge does not work, see "Undetermined Problems" on indicator does not light up, check the power cord of the power adapter cable. If the voltage is not correct, replace the power adapter...
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...do the following : From Software: 1. Check out the Power Management in the computer. Re-install the battery pack. After you identify first the problem is still less than 50% of time. This helps you use a discharged battery pack or a battery pack that if the parameters shown in ...the touchpad doesn't work, do the following actions one at a time to correct the problem. Replace the system board. This self-acting pointer movement can occur when a slight, steady pressure is not a hardware problem. This symptom is applied to room temperature. In Power Meter, confirm that has less ...
...do the following : From Software: 1. Check out the Power Management in the computer. Re-install the battery pack. After you identify first the problem is still less than 50% of time. This helps you use a discharged battery pack or a battery pack that if the parameters shown in ...the touchpad doesn't work, do the following actions one at a time to correct the problem. Replace the system board. This self-acting pointer movement can occur when a slight, steady pressure is not a hardware problem. This symptom is applied to room temperature. In Power Meter, confirm that has less ...
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...next possible FRU to be replaced when servicing a computer. NOTE: Most of memory installed. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. If the symptom is listed first. NOTE: Perform the FRU replacement or actions in ...the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error...
...next possible FRU to be replaced when servicing a computer. NOTE: Most of memory installed. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. If the symptom is listed first. NOTE: Perform the FRU replacement or actions in ...the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error...
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... LCD. Refresh battery (continue use battery until power off, then charge battery). System hangs intermittently. External display does not work correctly Print problems. Serial or parallel port device problems. Action in the Devices Configuration" of BIOS Setup Utility is set to Enabled. USB does not work correctly. Onboard Devices Configuration Run printer...
... LCD. Refresh battery (continue use battery until power off, then charge battery). System hangs intermittently. External display does not work correctly Print problems. Serial or parallel port device problems. Action in the Devices Configuration" of BIOS Setup Utility is set to Enabled. USB does not work correctly. Onboard Devices Configuration Run printer...
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Action in this list and the problem remains, see "Undetermined Problems" on page 116. 114 Chapter 4 Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly. Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work .
Action in this list and the problem remains, see "Undetermined Problems" on page 116. 114 Chapter 4 Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly. Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work .
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... loop mode at least 10 times. 2. Rerun the test to do the following: 1. If any FRU. 3. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. If no more errors. Chapter 4 115 When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors.
... loop mode at least 10 times. 2. Rerun the test to do the following: 1. If any FRU. 3. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. If no more errors. Chapter 4 115 When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors.
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...attached devices are found, replace the FRU. 3. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following devices: K Non-Acer devices K Printer, mouse, and other external devices K Battery ...pack K Hard disk drive K DIMM K CD-ROM/Diskette drive Module K PC Cards 4. Undetermined Problems The diagnostic problems does not identify which adapter or...
...attached devices are found, replace the FRU. 3. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following devices: K Non-Acer devices K Printer, mouse, and other external devices K Battery ...pack K Hard disk drive K DIMM K CD-ROM/Diskette drive Module K PC Cards 4. Undetermined Problems The diagnostic problems does not identify which adapter or...
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... our services, so if you need them. and password. However some information sources will require a user i.d. These can download information on Acer's International Traveler's Warranty (ITW) K Returned material authorization procedures K An overview of all your technical queries. Appendix C Online Support Information ... you are a distributor, dealer, ASP or TPM, please refer your technical queries to facilitate the problem-free downloading of our technical material. Acer Branch Offices and Regional Business Units may access our website. We are always looking for all the support...
... our services, so if you need them. and password. However some information sources will require a user i.d. These can download information on Acer's International Traveler's Warranty (ITW) K Returned material authorization procedures K An overview of all your technical queries. Appendix C Online Support Information ... you are a distributor, dealer, ASP or TPM, please refer your technical queries to facilitate the problem-free downloading of our technical material. Acer Branch Offices and Regional Business Units may access our website. We are always looking for all the support...
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... FRU (Field Replaceable Unit) List 121 H Hard disk 31 Hard Disk Drive Module 61 HDD 31 Hibernation mode hotkey 14 Hot Keys 12 I Indicators 9 Intermittent Problems 115 internal mic and web camera 94 inverter board 90 J Jumper and Connector Locations 117 Top View 117 K Keyboard 35, 69 Keyboard or Auxiliary Input...
... FRU (Field Replaceable Unit) List 121 H Hard disk 31 Hard Disk Drive Module 61 HDD 31 Hibernation mode hotkey 14 Hot Keys 12 I Indicators 9 Intermittent Problems 115 internal mic and web camera 94 inverter board 90 J Jumper and Connector Locations 117 Top View 117 K Keyboard 35, 69 Keyboard or Auxiliary Input...
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... System Memory 30 System Utilities 39 T Test Compatible Components 153 Top 117 Touch Pad Board 78 touchpad hotkey 14 Touchpad Check 101 Troubleshooting 97 U Undetermined Problems 116 utility BIOS 39-50 W Windows 2000 Environment Test 154 WLAN Board 60
... System Memory 30 System Utilities 39 T Test Compatible Components 153 Top 117 Touch Pad Board 78 touchpad hotkey 14 Touchpad Check 101 Troubleshooting 97 U Undetermined Problems 116 utility BIOS 39-50 W Windows 2000 Environment Test 154 WLAN Board 60
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.... If the country you are there to provide the following information available when you call Acer for online service, and please be at your problems efficiently. Before you call Please have an Acer-authorized ITW service site, you travel, to know about the ITW program. Our worldwide ...network of the ITW passport. Please consult http://global.acer.com. With your computer, write them down as...
.... If the country you are there to provide the following information available when you call Acer for online service, and please be at your problems efficiently. Before you call Please have an Acer-authorized ITW service site, you travel, to know about the ITW program. Our worldwide ...network of the ITW passport. Please consult http://global.acer.com. With your computer, write them down as...
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... into your computer's BIOS. Password To set this utility. Enable disk-to-disk recovery To enable disk-to run it. However, if you encounter configuration problems, you do not need to run this value to Enabled.
... into your computer's BIOS. Password To set this utility. Enable disk-to-disk recovery To enable disk-to run it. However, if you encounter configuration problems, you do not need to run this value to Enabled.
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...Contact your dealer or an authorized service center. Keyboard error or no Contact your dealer or an authorized service center. If the problem cannot be resolved, contact your dealer or an authorized service center. Hard disk 0 extended Contact your dealer. The following table ...authorized service center. See "Requesting service" on page 42. Solutions to open the computer yourself; Do not attempt to more serious problems require opening up the computer. Equipment configuration error Press (during POST) to enter the BIOS utility, then press Exit in alphabetical order...
...Contact your dealer or an authorized service center. Keyboard error or no Contact your dealer or an authorized service center. If the problem cannot be resolved, contact your dealer or an authorized service center. Hard disk 0 extended Contact your dealer. The following table ...authorized service center. See "Requesting service" on page 42. Solutions to open the computer yourself; Do not attempt to more serious problems require opening up the computer. Equipment configuration error Press (during POST) to enter the BIOS utility, then press Exit in alphabetical order...